Our business computer has crashed or something. We are getting a message saying...There is no extended memory driver loaded on your computer. And XMS manager not found. The windows page starts, but the desk top never loads, it just sits there. Is there a way we can get into our system and back up all our business files and programs? If anyone can help please let me know. Thank you.

will it boot to safe mode?

Yes, try safe mode first, then try using a DOS boot-disk. Also, you could try a bartPE bootable disc, which gives a nice GUI.

You haven't stated what OS you're trying to recover.

sorry, windows 98
we have taken it to a repair shop hope they can save our files!

stick the drive in another machine as slave and copy the files off that way

Hi.
Had similar problem on Windows 98 last weekend.
Computer would hang at splash screen.
I used a Knoppix Bootable CD to recover my game
settings.