Here's an example of what will work (on the first try, mind you):

When I sent the e-mail the first time, I forgot to mention my OS.
I got sent the file as soon as I clarified what OS I was using.

This example is of the Q229670 update; it's advisable you read the M$ article first
for any hotfixes you intend to obtain from M$, so you can get your story straight.

This specifically applies to Q229670, so make any necessary adjustments based
on what the M$ article says is the error which is related to the hotfix you want.

NOTE: SEND THIS E-MAIL TO wrhelp@microsoft.com
==================================================
Microsoft,

I'm using Windows 98 SE.

I'm getting an error: WRITE THE ERROR MESSAGE FROM THE M$ KB ARTICLE.

Looked up the error and it appears to coincide with the issue:

WRITE THE TITLE OF THE M$ KB ARTICLE

...which is mentioned in the Article ID ######

Is there any way you can e-mail me the fix ######UP.EXE?

Thanks,

<Your Name>
<Your Contact Info>

==================================================

Together, we ought to be able to wankle all of these from M$ in short order.

What Gape says is most needed are the following:

250514UP.EXE http://support.microsoft.com/default.aspx?...kb;en-us;250514
269874UP.EXE http://support.microsoft.com/default.aspx?...kb;en-us;269874
289635UP.EXE http://support.microsoft.com/default.aspx?...kb;en-us;289635
291362UP.EXE http://support.microsoft.com/default.aspx?...kb;en-us;291362
309081UP.EXE http://support.microsoft.com/default.aspx?...kb;en-us;309081

Others I would like:
257821UP.EXE http://support.microsoft.com/default.aspx?...b;EN-US;Q257821
258680UP.EXE http://support.microsoft.com/default.aspx?...b;EN-US;Q258680

I have got lots of missing updates from someone, so please check my needed updates list before requesting any update from M$

Um sybesma. What should I put in the Subject line? I followed your
post when emailing Microsoft last Friday and I have NOT received
a response from them. How long does it take for MS to respond?

Just put "Request for hotfix Q######" or something like that.

It's taken them three weeks since I last sent them a request also,
and I've gotten no reply yet.

Almost makes me wonder if M$ is reading this forum.

I'll prompt them for a reply and see what happens.

-- ALSO --

Gape,

I need the update for the CD-ROM folders which are nested more than 7 levels deep. Apparently, you just got that one.

Actually, sybesma. MS has just emailed me as I requested the q237493 timedate.cpl
fix for Win98 almost 2 weeks ago. They may send it to me if I can now provide them with
my full name & telephone number [yeah, like they might call me or something]. That's
how it is.

Never mind. Gape sent me the Q237493 patch. The updated
timedate.cpl file for Win98se fix the problem but the file
version is a little different from the one from the MS KB
article. It's not version 4.10.223 or more accurately 4.10.2223.
It is version 4.10.2225 for Windows 98 SE and version 4.10.2006
for Windows 98 FE (1st edition). So the file version info
of the updated timedate.cpl file in MS article 237493 is incorrect
for Windows 98.

Notice in MS article 275873 the Win98se version of the updated
acpi.sys file is listed as version 4.90.3002. I believe MS is wrong
on that one. That updated acpi.sys file is for Windows ME only.
The updated acpi.sys file for Win98se might really be
version 4.10.2230 or higher. The updated acpi.sys file in
the Win98se Service Pack is version 4.10.2229, the same
one from MS article 263891.

So Gape or sybesma, ask for the Q275873 patch for Win98se.

I bet using the tips here can also work when requesting hotfixes
for other versions of Windows such as Win95, Win98 1st edition &
WinME. Ditto for NT-based versions.

Gape does have the Q274175 cdfs.vxd patch for Win98. Now you
just need to obtain the WinME version of the Q274175 patch
if there will be an upcoming WinME service pack being made
next year.

How about Q290831 for ME? The 98SE version is available on this one...

cjl

Why not ask & email MS yourself, CLASYS? I've requested MS for some WinME
patches that I really need from them for several days now and they sent them to
me. Please note that hotfixes are only designed to resolve specific problems and
they may cause some unforeseen problems on certain systems. Be aware of the
risks involved in asking MS for any hotfixes for Windows.

well for old legacy oses like me n 98 they might not bother with giving updates
with xp they will

Not really. I've recently asked MS for the Q274175 patch for Windows ME
and they sent it to me. You just have to follow what sybesma said earlier on
this page. Looks like sybesma and I are the only ones brave enough to actually
ask MS for any patch for any version of Windows and succeed.

Like that old saying 'Ask and you shall receive.'

well maybe cuzz you got more luck with asking them what you want and they give you what you want

Why not ask MS yourself, soldier1st? If sybesma and I can do it, so can you.
MS has extended support for Windows 98 and Windows ME until June 30, 2006.
See this MS support page on the extension of Win98/ME support:
http://support.microsoft.com/gp/lifean1

As long as MS is still supporting Win98 & ME, even when they are in extended
support, users can still ask MS for existing hotfixes for those versions of Windows.
No new hotfixes for Windows 98 & ME will be made during this time.
During the 'extended' support period, MS will only release NEW Win98/ME security
patches that have a severity rating of 'Critical'. New non-critical security patches
are not available for download during the extended support period.

ms would tell me no
i know for sure

Oh well. Then leave it up to people like me and sybesma who know how to
follow directions closely on how to ask MS for patches and get results.
Guess you don't know how do follow what sybesma said earlier on this page
or just afraid you won't get what you want if you actually tried asking MS.
At least sybesma and I are the ones who are actually DOING something,
unlike you soldier1st.

Hey if MS actually says no to you, at least you got a response.

I have asked MS if they're still offering hotfixes for Win95 a few days ago
and they said Win95 was no longer supported. THERE. At least I got
a response from MS. So no more existing patches for Win95 are no longer
being offered. But the Win95 patches that are still posted at the Win95
Downloads page are still available. As for the Workstation & Server editions
of NT4, MS ended support for NT4 workstation on June 30, 2004 and ended
support for NT4 Server on Dec. 31, 2004. So MS is no longer offering hotfixes
for NT4 as well.

Support of NT4 Server Notice posted here:
http://support.microsoft.com/gp/lifean3

for NT4 Workstation Support posted here:
http://support.microsoft.com/gp/lifean5

So Windows users can ask for hotfixes for Win98, 2000, ME, XP & Server 2003.

See this page on why Microsoft extended support for Windows 98 & ME here:
http://support.microsoft.com/gp/lifewinextndfaq

i actualy could cuzz i know how obviously but other ppl do it for me so why bother...

Dear all

Why dont gape ask microsoft for updates he want at

http://exuberant.ms11.net/neededupdates.html


hummm ?

i agree
he does need a break but still once this is done n outta the way he can have all the time in the world

Then move on to more important things, soldier1st and don't waste any time
making anymore posts here on this page. Let's give other people the chance to
try out the tips of requesting MS hotfixes. So don't ruin it for everyone else.
Now that I've asked MS for certain patches for Win98 & ME and got them, I too
am moving on with my life.

End of discussion.

agreed

Well i stumbled onto this site because I have the same problem. I need the TIMEDATE.cpl. Although after reading all postings, and downloading the SP 1.6.2., )thank you very much, searching MS, I can not seem to stumble to the fix.

OS 98se, error occurred while windows was working with the control panel

Help would be appreciated. Thank you very much

Does Microsoft have these updates localized?

For Windows 98 SE Dutch I need a lot of those fixes, but I don't know if they are available anymore in Dutch. Nevertheless I found exescope:

http://hp.vector.co.jp/authors/VA003525/Eindex.htm

Way better than Resource Hacker, so I'll change the entries manually

Translated to Dutch so far:

user.exe (4.10.0.2231)
mprserv.dll (4.10.0.2224)
vfwwdm32.dll (4.10.0.2223)

This method does work. I asked MS for Q243220 and they sent to to me, no questions asked. Quick, too - they sent it the day after I emailed. I followed sybesma's script pretty closely.




The support email specifically said they were sending me the English version, so I imagine localized versions exist.

is this what you need? http://www.softwarepatch.com/windows/win98y2k1.html

you've linked to the wrong patch, horsecharles. The Win98 y2k update 1 is
for Win98 1st edition systems and NOT for Win98 2nd ed.

stuffie699, can you explain further on what version of timedate.cpl file you need.
And are u using Win98 FE (1st edition) or Win98 SE (2nd edition).

Yes, localized editions of Win98/ME hotfixes do exist. You just have to specify
the one provided in your language. if an ms article mentions an 'English' version
of a hotfix, MS should have it in another language such as spanish, dutch or german.
However, it can NOT be the other way around. If a 'specified' language version
of a patch such as the Q320798 kernel32.dll patch is only provided in that language, there can neither be an English version nor any version in other
languages than the one specified in the MS article.

The Q320798 hotfix is for Korean editions of Win98 only and not for non-Korean
versions of Win98. Read MS article 320798 very carefully. So there is NO English
version of the Q320798 patch.

And be sure when requesting hotfixes from MS, you CLEARLY explain the problem
your are having to MS and specify the KB article that best describes your problem AND you mention
the hotfix number that you need. This is so you won't get any further delays from MS support.

So, sorry....thank thee, erpdude8

your welcome, horsecharles.

I should have said 'specified', non-English language version in my previous comment. just needed to clarify that.

CLASYS, I have recently requested the Q290831 patch for Windows ME and will receive it within a day or two. Click on my username to email me when you get the chance if you need the patch.

note to soldier1st:

I asked sybesma by email on requesting hotfixes from M$ a few days ago. He says if MS turns you down, you have to send your request again and again until MS gives you the hotfix you specify. Each time you send a request for a hotfix, a different MS support
rep. will respond to your request.

you may want to discuss this with sybesma personally. kudos to sybesma for bringing up the topic on requesting MS hotfixes.

In fact, you often have to ask them twice because it's a 'training issue' shall we say, with India tech support.

Some of them think they aren't allowed to send them and some of them that have been around for a while will send them to you on the first request.

I have never had to ask them a 3rd time yet.

BTW, erp: I got the hotfix you requested, both the server and workstation version were sent to me on the 2nd request.

Never, never allow a first refusal to discourage you.

Like I said, I have never had to ask a 3rd time.

You just have to get to another person there sometimes that is allowed to think for themselves.

Microsoft Windows 98/98 SE System Date Error TIMEDATE.CPL (build 4.10.2006 for Win98/98 SP1 + build 4.10.2225 for Win98 SE) Fix:
http://support.microsoft.com/?id=237493
Direct download [166 KB, English]:
http://ftp.isu.edu.tw/pub/CPatch/msupdate/.../237493usa8.exe

Most 98SE fixes:
http://www.mdgx.com/web.htm#98SE

guess this forum thread can also be useful when requesting patches for obsolete Win95
and the now unsupported WinNT4.

i didn't play close attention to what stuffie699 said for Windows version so he
really does use Win98se. in that case follow what MDGx said to get the timedate.cpl
fix.

like i said in another thread, i'm not going to ask MS again for the Q246615 hotfix.
MS didn't put the actual patch in the hotfix package they sent me and only had the
readme file. i'm taking a break in asking for MS hotfixes for a few weeks so i
can get back to more important things in life.

India support is giving me tons of grief over the 242941 hotfix you were asking for.
The same !@#$% (Abhiranjan) keeps replying to my e-mails denying my request.
It's like a broken record. I don't think this !@#$% sends out hotfixes to anyone.

I must have jinxed myself now that I've had to ask for 242941 four times now.

not so. try asking for a different Win98 patch sybesma. i know with requesting
most but not all win98 hotfixes, ms usually get it right the first time. with some of the hotfixes,
they say they may not have them anymore and can potentially cause more problems
than fixing them.

FixitMad has posted at the 2.0 RC1 forum page that he got the Q246615 update
from MS. he'll try to send it to me so I'll have to check my email later in the day.

5th time is a charm.
Just stay away from some guy named Abhiranjan who denied me 3 of the 4 times I was denied on that one.
Got the 242941 fix, FINALLY, and my batting average is back to 1.000 again.

Whew! Didn't think it was ever going to happen for a while there. ;-)

USE THIS INFORMATION VERY, VERY JUDICIOUSLY AND ONLY WHEN YOU ARE HAVING GREAT DIFFICULTY OBTAINING A HOTFIX.

DON'T USE PERSONAL E-MAIL ADDRESSES ON THE FIRST COUPLE FAILED ATTEMPTS. PLEASE USE ONLY AFTER YOU'VE BEEN DENIED THREE TIMES.

Cool Microsoft people that send the hotfixes:
Bala (manager is Lahar Tahbildar)
Corey coreysq@microsoft.com (manager is ???)
Erik erikwi@microsoft.com (manager is Randy)
Kathy a-kathye@microsoft.com (manager is Shawn Brewer)
Ranjana (manager is Hemanth Kumar)
Selva (manager is Hemanth Kumar)

E-mail address for managers is: managers@microsoft.com

Other e-mail addresses used by Microsoft to send fixes:
comprule@microsoft.com
support@microsoft.com
wrhelp@microsoft

Microsoft people that don't send the hotfixes and give you a line of bull:
Abhiranjan *** (THIS GUY WILL WASTE YOUR TIME) *** (manager is Dennis Mathen)
Ajay (manager is Anurag Yadav)
Sandeep (manager is Prabhu Narayanan)
Subramonian (manager is Ranjith Chakkambadh)
Uday (manager is Prabhu Narayanan)

I like Erik best. at least he's intelligent and understands well our problems.
Elizabeth was also helpful when I was asking for the timedate.cpl Q237493 patch.
it's too bad I don't hear from her anymore.

I'm no longer going to request the Q265528 patch. it's probably crap. MS article
265528 now states that the problem applies to Win95 SP1 and Win98 standard edtion,
as in Win98 1st edition and not 2nd edition. At least the Win95 version of the Q265528
fix IS included in the DUN 1.4 update for Win95.

May I also get a copy of the Q242941 fix, please?
Please click the E-mail link at this page.
Many thanks in advance.

nah MDGX. Q242941 patch is a near ripoff. has serenum.vxd file from Win98se.
may be useful for Win95 and Win98 1st ed but totally useless for Win98se.

Noxious Ninja, can you send me the Q243220 patch for Win98? thanks.

U can d/l it here.

Thanks MDGx. However, the Q240664/Q243220 Win98 rpcltccm.dll patch will need to be re-installed if you install the Q269874 rpcrt4.dll or the Q315575 rpcltscm.dll patch.

Ask Gape again if someone sent him the Q270063 ndis.vxd patch for Win98se. The newer ndis.vxd file is included in 2.0 RC1 & RC2 of the W98se SP.

1. Thanks for the heads up.

2. I just did.

I used the following way.


1. Go to the following address.
http://support.microsoft.com/select/?target=assistance

2. Click on "Microsoft Windows Update" link.
http://support.microsoft.com/oas/default.aspx?Gprid=6527


I could obtain the hotfix from manager.

hmm that method might work HSI but it's better to do what Sybesma said back when he started this topic in emailing MS.

BTW, MDGx was sent the English version of the Q320798 kernel32.dll Win98 patch.
Guess you can request a patch in almost any language if MS has it in the language that is specified.

Well, so far all hotfixes in Unofficial pack have been translated to dutch now. So you don't have to worry if a hotfix is not available in languages other than English

cool hp38guser. Be sure not to translate certain files that are not language dependent like the riched20.dll file. That file I know is "language neutral" as noted in its file properties.

unfortunately some English files can't be used for the translation to Asian Languages (like Korean, Japanese and so on...)

Too bad. I'm now working on my website.