Here is the problem: I
installed office 2007, and decided that I did not want outlook 2007. So I
uninstalled outlook 2007 pro only to find that outlook 2003 would not work.
So to fix outlook, I uninstalled office 2007, and fixed outlook 2003. So now
I want to reinstall office 2007 (without outlook) but keep getting the
following message right after entering the keycode:
"An error occurred druing the installation and Microsoft Office Professional
Plus 2007 (Beta) setup was unable to complete."
The original uninstall of office 2007 beta 2 worked fine as far as I know.
The problem I am having effects all of the beta products. I get the same
error even if I try to install visio 2007 beta 2. I have generated my
setuplog file from %temp% below and it looks like this last bit is my
problem. I keep on
getting the same hex error for the same "download ID" each time I try to
reinstall the beta:
Error: Failed to create download: cannot get or load download from the
given download ID "{30120000-0011-0000-0000-0000000FF1CE}-C". Error code:
0x80070002 HResult: 0x80070002.
+++++++++++++++++++Log begins here++++++++++++++++++++++++++
PERF: TickCount=1968984 Name=OBootStrapper::Run Description=Begin function
Command line: .\setup.exe
No command line arguments given
Verify file signature in
"C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp\setup.exe"
Verify file signature in
"C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp\OSETUP.DLL"
Using setup controller dll at
[C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp\OSETUP.DLL].
PERF: TickCount=1972390 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file
C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\SetupExe(20060601194849C0C).log.
=========================================================================
PERF: TickCount=1972406 Name=RunSetup Description=Begin function
Catalyst execution began: 06/01/2006 19:48:49.
Searching for updated versions of resource files under the 'updates' folder
[C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp].
Resource File Manager : Found (CultureTag=en-US) resource file at
[C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp\Office.en-us\OSETUPUI.DLL)
for CultureTag [en-US].
Loaded Dll : C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0015-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0044-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-006E-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0018-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0019-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001B-0409-0000-0000000FF1CE}"
Product: PRO
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PUBLISHER.EN-US
AddOnId: INFOPATH.EN-US
AddOnId: POWERPOINT.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
AddOnId: ACCESS.EN-US
6 Upgradable applications found
Parsing config.xml at:
C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp\Pro.WW\config.xml
Preferred product specified in config.xml to be: PRO
Loading package metadata:
C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp\Access.en-us\AccessMUI.xml
Loading package metadata:
C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp\Excel.en-us\ExcelMUI.xml
Loading package metadata:
C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp\Office.en-us\Proof.es\Proof.xml
Loading package metadata:
C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp\Office.en-us\Proof.fr\Proof.xml
Loading package metadata:
C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp\Office.en-us\Proof.en\Proof.xml
Loading package metadata:
C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp\Office.en-us\OfficeMUI.xml
Loading package metadata:
C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp\Outlook.en-us\OutlookMUI.xml
Loading package metadata:
C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp\PowerPoint.en-us\PowerPointMUI.xml
Loading package metadata:
C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp\InfoPath.en-us\InfoPathMUI.xml
Loading package metadata:
C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp\Publisher.en-us\PublisherMUI.xml
Loading package metadata:
C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp\Word.en-us\WordMUI.xml
Loading package metadata:
C:\DOCUME~1\KENDAV~1\LOCALS~1\Temp\OWP47.tmp\Pro.WW\ProWW.xml
BRANDING: Parsing SkuredData...
BRANDING: Parsing Branding Data...
Final Option Tree:
Kicking off chained install...
PERF: TickCount=2038484 Name=Job::DoCacheWork Description=Begin function
OSE service binary is detected at location: C:\Program Files\Common
Files\Microsoft Shared\Source Engine\OSE.EXE
Running Source Engine process detected
OSE is running
Running OSE version 12.0.4017.1003
LIS: start caching package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: creating download package "{30120000-0011-0000-0000-0000000FF1CE}-C"
Error: Failed to create download: cannot get or load download from the given
download ID "{30120000-0011-0000-0000-0000000FF1CE}-C". Error code:
0x80070002 HResult: 0x80070002.
00000000:012950c6
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/01/2006 19:49:58. Return code: 0.
Exception caught: HResultOnly.
PERF: TickCount=2041515 Name=RunSetup Description=End function
+++++++++++++++++++++++++++Log ends here+++++++++++++++++++++
I looked up the hex error on a bunch of forums and found some interesting prospects to fix the problem. I am assuming that the problem is that the 2007 beta did not remove the reference to the download cache from my registry based on this:[b]
http://groups.google.com/group/microsoft.p...00f6767d3c9af31
Has anyone else had this problem? I think it has to deal with the Local Installation Source (LIS) GUID in the registry[u][b]Anyone who has an opinion or insight into this problem, I'd love to read what you have to say.