Haha. As an employee for the local computer shop, i know how bad norton is. It is really great when people come in with there computer saying norton killed their computer, and it turns out to be a bad hard drive. We usually reccommend install avast because its free, and does a good job. When the client hears free, and good job, they almost do a backflip. Just the other day, we had a client that was running the freedom package from Adelphia (yea i know, don't even get me started on that POS), the client was complaining that their system was really slow at downloading files, and they were on high speed. We took the system in, cleaned out spyware and a virus or two, and noticed that the freedom package was no longer working (go figure), so we had to uninstall it. Of course windows xp starts to complain that there is no antivirus software installed, which we can no longer reinstall because we are not connected to adelphia, and you have to be to install it. To test the internet connection we downloaded a 300mb file through our internal lan. We were getting 35kb/sec. This was aful, as usually we can do up to 5.83Mb/sec. Of course i would assume it could be a network card issue, but i wondered what kind of firewall was on the system at one point. So i searched the registry and found traces of norton. Once i found this, i quickly went to symantec.com/symnrt and ran the removel tool. After doing this, the computer ran faster, and i was able to pull the 5Mb/sec through our network. Once again, killing norton, fixed the computer.