voided

Errors when starting Adobe Acrobat Pro 7 by power users

7 posts in this topic

Hi All,

I'm facing a issue after I installed Adobe Acrobat into the systems in my orgainisations. I gets a dialogue box with the following message:

"An error has been detected with a required application library and the product cannot continue. Please reinstall the application."

And strangely enough, this only appears when a power user(which is 99.9% of the users in my organisations) logs into. Not errors when the Administrator starts the application.

This is how i installed the Adobe:

Software and Environment:

Acrobat Pro 7 (FULL) on Windows XP Professional, SP2

Procedure:

(1) Log in as Local Administrator, perform install, accepting default pathing and most other options. After reboot, log in again as local administrator and launch Acrobat, perform Activation, which completes successfully. Close Acrobat, and relaunch. The Activation request does not appear again. So far, so good.

(2) Log on as a different user (one without local administrator rights, does have Power User rights). Attempt to launch Acrobat, unsuccessfully. The error popup has the following text: An error has been detected with a required application library and the product cannot continue. Please reinstall the application.

(3) Log back in with any account with Administrator rights and launch Acrobat - runs just fine.

(4) Grant Administrator rights to the account that experienced the error in step (2) and try again. This time Acrobat launches successfully.

Anyone have any idea on this? Thanks.

Regards

Stanley

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There is a registry key that the account needs full access to for many Adobe products. I don't have the details with me right now but will post them tomorrow when I get to work.

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i didnt find anything about a reg key but these 2 links both associate the problem with the licensing service not running

Solutions 2, 3, and 4 seem like a safe bet (solution 1 is tech support 101)

http://kb.adobe.com/selfservice/viewConten...1&sliceId=2

i dunno if your running a version of windows that might be adding a funky character to the path, but if you are then try this

http://kb.adobe.com/selfservice/viewConten...7&sliceId=2

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i didnt find anything about a reg key but these 2 links both associate the problem with the licensing service not running

Solutions 2, 3, and 4 seem like a safe bet (solution 1 is tech support 101)

http://kb.adobe.com/selfservice/viewConten...1&sliceId=2

i dunno if your running a version of windows that might be adding a funky character to the path, but if you are then try this

http://kb.adobe.com/selfservice/viewConten...7&sliceId=2

Thanks geek. I have tried both the solution suggested in the links.The Adobe License Manage Service is running and I have tried to install the appication in C:\Adobe. Still the same result...

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Try giving power users full control of HKLM\software\adobe and its sub-keys.

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Try giving power users full control of HKLM\software\adobe and its sub-keys.

I have found the cause. THanks IcemanND for answering. Have tried your suggestion and it didn't work. But you suggestion did lead me to the solution. It's my temp folder. For some reasons, "Everyone" doesn't seems to have the needed rights to the temp folders... Therefore, I gave everyone Full Control to my temp folder and that solve the problem.

Thanks everyone who have tried to help. This is a great place with lots of wonderful pple! :thumbup

Edited by voided
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Glad you got it working.

I thought about this after I posted and I had an idea you could use and encrpyted runas file to run just that program as an admin: (posted just for future reference)

http://www.robotronic.de/runasspc/

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