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Internet Explorer 7 Crash Problem Genius wanted! (also waiting DigeratiPrime for solution) Rate Topic: -----

#1 User is offline   Prober 

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Posted 03 February 2008 - 01:37 AM

I meet this problem oftenly when I open certain webpages.

Attached File  IE.png (17.93K)
Number of downloads: 28

Any idea please?
I don't want "install firefox/maxthon/opera.." be the resolution...
Any idea please?

This post has been edited by Prober: 27 April 2008 - 09:39 PM



#2 User is offline   weEvil 

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Posted 03 February 2008 - 12:02 PM

If you don't want to replace IE7 then turn off Error Reporting service.


Otherwise I reccoment Firefox + IETab (opens IE window in Firefox) for maximum compatibility.

#3 User is offline   Kelsenellenelvian 

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Posted 03 February 2008 - 12:29 PM

HEY HE SAID NONE OF THE firefox FANBOY STUFF!!!

How about just not visiting those sites anymore?

#4 User is offline   Prober 

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Posted 04 February 2008 - 04:27 AM

Sorry guy for letting any misunderstanding invades.
Firefox is the best, which is known for its fast and efficient service, as quoted in many websites.
I do have a Firefox 2.00, and man, even the Grand Paradiso!
If you don't know about this evoluted Firefox, better check it out.

But guy, we are borned to cope every problem without letting it a chance to escape, aren't we?
In other context, are you going to leave your system go tearing out?

When I hit Don't send button the IE windows turn off automatically.
Well so, turn off Error Reporting Service do not really help.
So teach me if you know to cope with this problem.
Thank you very much.

This post has been edited by Prober: 04 February 2008 - 04:30 AM


#5 User is offline   DigeratiPrime 

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Posted 04 February 2008 - 10:46 AM

We need more information to begin to help you with this problem. Click on "click here" when you get that error message and copy paste the relevant details here; or get it from Event Viewer.

#6 User is offline   weEvil 

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Posted 04 February 2008 - 06:31 PM

View PostKelsenellenelvian, on Feb 3 2008, 12:29 PM, said:

HEY HE SAID NONE OF THE firefox FANBOY STUFF!!!


I gave him a good solution, but I am biased towards Firefox because of its extensibility through addons.

Another option is Opera, but its got a higher learning curve.

#7 User is offline   Prober 

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Posted 05 February 2008 - 06:52 AM

Quote

We need more information to begin to help you with this problem. Click on "click here" when you get that error message and copy paste the relevant details here; or get it from Event Viewer.

DigeratiPrime,

This is the image.
Attached File  Error.png (24.3K)
Number of downloads: 11

Attached File  Event.png (32.77K)
Number of downloads: 10
Bytes
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 31 36 34 31 34 00.16414
0030: 20 69 6e 20 6b 65 72 6e in kern
0038: 65 6c 33 32 2e 64 6c 6c el32.dll
0040: 20 35 2e 31 2e 32 36 30 5.1.260
0048: 30 2e 32 31 38 30 20 61 0.2180 a
0050: 74 20 6f 66 66 73 65 74 t offset
0058: 20 30 30 30 31 65 62 33 0001eb3
0060: 33 0d 0a 3..

Words
0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 78656920 726f6c70 78652e65
0020: 2e372065 30362e30 312e3030 34313436
0030: 206e6920 6e72656b 32336c65 6c6c642e
0040: 312e3520 3036322e 31322e30 61203038
0050: 666f2074 74657366 30303020 33626531
0060: 0a0d33


Thanks for kindly helping

This post has been edited by Prober: 05 February 2008 - 06:53 AM


#8 User is offline   cluberti 

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Posted 06 February 2008 - 07:29 PM

That looks like IE7 - what happens if you run Internet Explorer with the -extoff command-line option?

C:\program files\Internet Explorer\iexplore.exe -extoff

#9 User is offline   MillenX 

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Posted 12 February 2008 - 10:56 AM

But how if those add-ons are in need...

This post has been edited by MillenX: 12 February 2008 - 10:56 AM


#10 User is offline   DonDamm 

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Posted 13 February 2008 - 06:27 AM

I've seen this before and wasn't able to determine the exact cause. I solved it by uninstalling IE7 and then reinstalling the latest one that doesn't require the validation. Sorry, I can't be more helpful.

#11 User is offline   MillenX 

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Posted 15 February 2008 - 06:41 AM

View PostDonDamm, on Feb 13 2008, 08:27 PM, said:

I've seen this before and wasn't able to determine the exact cause. I solved it by uninstalling IE7 and then reinstalling the latest one that doesn't require the validation. Sorry, I can't be more helpful.


I had exactly the same problem met by Prober. At least you have your post here and I reckoned you are kind anyway. Not a bad idea, even.
I think I will reinstall it too.

Meanwhile I am waiting for DigeratiPrime to get back to us.

Legato

#12 User is offline   DigeratiPrime 

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Posted 18 February 2008 - 08:49 PM

I am curious if following clubertis advice helps any, that would at least reduce the possible causes.

You have a very old build number for Internet Explorer 7, you may want to try updating it.
http://www.microsoft.com/downloads/details...;displaylang=en

Also the error message says it was a problem calling from the kernel32.dll module, which I doubt is directly the problem; you may be infected with malware of the rootkit type. Bad memory is possible but unlikely since you claim it only happens when visiting certain sites. Would it be possible for you to provide the url for one or more of these sites so others may try to replicate the behavior?

#13 User is offline   MillenX 

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Posted 05 April 2008 - 07:25 AM

DigeratiPrime, sorry for coming back late...
Anyway, I have the problem again... And this time I have one website that causes the error. I will provide more in the next coming.
http://www.encyclope...1-ammonnit.html
http://www.wincert.net
http://lifehacker.com/software/how-to/save...ings-258411.php
http://lifehacker.com/software/how-to/save...ings-258411.php
http://www.naymz.com...amamoto/1306887

And I got a text file which includes the error information. The text file named 101_appcompat.txt, produced in the %temp% folder when the error occurs. I think it may help you to analyse.
Attached File  101_appcompat.txt (33.19K)
Number of downloads: 10

Attached File  untitled.PNG (20.94K)
Number of downloads: 2

Description:
Faulting application iexplore.exe, version 7.0.6000.20544, faulting module kernel32.dll, version 5.1.2600.2991, fault address 0x00012a5b.

Bytes:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 32 30 35 34 34 00.20544
0030: 20 69 6e 20 6b 65 72 6e in kern
0038: 65 6c 33 32 2e 64 6c 6c el32.dll
0040: 20 35 2e 31 2e 32 36 30 5.1.260
0048: 30 2e 32 39 39 31 20 61 0.2991 a
0050: 74 20 6f 66 66 73 65 74 t offset
0058: 20 30 30 30 31 32 61 35 00012a5
0060: 62 0d 0a b..


Words:
0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 78656920 726f6c70 78652e65
0020: 2e372065 30362e30 322e3030 34343530
0030: 206e6920 6e72656b 32336c65 6c6c642e
0040: 312e3520 3036322e 39322e30 61203139
0050: 666f2074 74657366 30303020 35613231
0060: 0a0d62


Thank you DigeratiPrime!

This post has been edited by MillenX: 26 April 2008 - 10:36 AM


#14 User is offline   cluberti 

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Posted 28 April 2008 - 08:16 AM

Seriously, an error in IE hitting kernel32 could be ANYTHING. Get a memory dump from Internet Explorer crashing, so we can stop speculating :).

#15 User is offline   MillenX 

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Posted 30 April 2008 - 02:09 AM

View Postcluberti, on Apr 28 2008, 10:16 PM, said:

Seriously, an error in IE hitting kernel32 could be ANYTHING. Get a memory dump from Internet Explorer crashing, so we can stop speculating :).


Thank you Cluberti. I hope i will be able to solved the problem with your help.
I will get back back to here with any new information.
Thanks and hope for your continual assistance.

#16 User is offline   MillenX 

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Posted 03 October 2008 - 08:55 AM

As I have told, I met the same problem of IE crash and today I have found out that it was the Flash Player. Though it was not te main cause but many got affected. I thought it was the problem of IE itself so I rolled back to IE 6. Could not take the hook off the problem, but at least I was revealed to the real cause. The old IE 6 displayed an error with the flash.ocx file, which is the Adobe Flash Player. So, the solution is, go to give your IE an update of the flash player. I got and install the currently latest version which is a Release Candidate, version 10.0 something and it finally rectifies the problem. And I have got IE 8 beta 2 now. Thanks to everyone!

#17 User is offline   DigeratiPrime 

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Posted 04 October 2008 - 01:33 PM

We would have known immediately if it was a problem with a plugin if using the '-extoff' cvar allowed the websites to load.

Also with a memory dump we would have seen in the stack trace a failure in the ocx module.

But kudos for the information and for figuring it out! :)

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