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unable to remote desktop server 2003 after installing SP2

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14 replies to this topic

#1
cucolinwin

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After finally installing Server 2003 SP2 we are not able to Remote Desktop to the server. I installed all the updates including updates the NIC cards. I keep getting: "The client could not connect to the remote computer". I'm able to ping the server and connect to the shares. I also tried RDC using the IP instead of name and no luck. Does anyone had the same issue, any suggestions?
thanks


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#2
touchstone_81

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1.Can none of the clients RD to the server or is it only one client?
If the problem is with only one client then tshoot the client if not then
2.Are terminal services running on server?if yes
3.Is remote desktop enabled on server? if yes
4.can the client telnet to the RDP port 3389? if not
5.check windows firewall or any third party firewall settings on server

May also be worth be checking the IP address and subnet mask of the server and client(s).
Kiran Reddy

#3
cucolinwin

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1. None of the clients can RD to the server.-(Everyone was able to connect before installing SP2)
2. Terminal service IS running on the server.
3. Remote desktop is enable on the server.
4. I CANNOT telnet on port 3389.
5. Windows firewall is OFF & we don't have any other third party firewall settings on the server.

IP and subnet mask are the same as before installing SP2.
thanks

#4
AO3

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If you have installed Windows Server 2003 Service Pack 2, re-install Remote Desktop Client 6.0.

http://support.microsoft.com/kb/925876

#5
cucolinwin

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do you mean to re-install it at the server or at the client?

#6
AO3

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Server. Read the link. http://support.microsoft.com/kb/925876

#7
cucolinwin

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I just did the upgrade at the server and still the same issue. I'm trying to un-install and re-install, but I cannot see the option at Add/Remove programs. thanks

Edited by cucolinwin, 18 March 2008 - 10:56 AM.


#8
AO3

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Known issues
If you install a version of Remote Desktop Client 6.0 that was released before April 24, 2007, on a computer that is running Windows Server 2003 with Service Pack 1, and then you upgrade to Windows Server 2003 with Service Pack 2, you may experience the following issues:1. Remote Desktop Client 6.0 (KB925876) does not appear in the "Add or Remove Programs" item in Control Panel on the Windows Server 2003 Service Pack 2-based computer. Therefore, you cannot uninstall Remote Desktop Client 6.0 (KB925876).
2. Files that are associated with Remote Desktop Client 6.0 are no longer signed.
To work around this issue if you have not installed Windows Server 2003 Service Pack 2, uninstall the version of Remote Desktop Client 6.0 that was released before April 24, 2007, install the version of Remote Desktop Client 6.0 that was released on April 24, 2007, and then install Windows Server 2003 Service Pack 2.

If you have installed Windows Server 2003 Service Pack 2, re-install Remote Desktop Client 6.0
If you have installed Windows Server 2003 Service Pack 2, re-install Remote Desktop Client 6.0

#9
cucolinwin

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This is why: "Remote Desktop Client 6.0 (KB925876) does not appear in the "Add or Remove Programs" item in Control Panel on the Windows Server 2003 Service Pack 2-based computer. Therefore, you cannot uninstall Remote Desktop Client 6.0 (KB925876)."

#10
cucolinwin

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I only see the update. Do you have a link to download the thing? thanks

#11
AO3

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MS kb 925876 tells you to reinstall. http://support.microsoft.com/kb/925876 It tells you that if you have already istall sp2 to reinstall. It does not tell you to uninstall. That is only if you have not installed SP2. Go to MS web site and download. http://www.microsoft...;displaylang=en

#12
cucolinwin

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thanks AO3, I re-installed it ,but still NOT able to RD to the server.

#13
cucolinwin

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I went to the registry to see if the port number was changed and its set to 3389. not sure what to do anymore. thanks

#14
touchstone_81

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Try this on your PC on Command Prompt:
netstat -an |find "3389"

if RDP is enabled and running you should get :
TCP 0.0.0.0:3389 0.0.0.0:0 LISTENING

Are you able to RD from the server to another machine say an XP client that has rd enabled?
what antivirus software are you running?
what happens when you try to RD while server is in safe mode with networking mode?

what about vnc does that work? may not solve your problem but might give you some clues

Edited by touchstone_81, 19 March 2008 - 11:19 AM.

Kiran Reddy

#15
cucolinwin

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1. when I do netstat at my PC I get the desired results:
TCP 0.0.0.0:3389 0.0.0.0:0 LISTENING
Whe I do netstat at the server I DO NOT get anything.

2. I'm able to RD from the server to any other computer in the LAN.
3. We are NOT running any anti-virus at the Server.
4. I have NOT try RD while server is at Safe-mode with networking.
5. Have NOT try VNC.

thanks




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