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Folder Redirection Broken in SP3?

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#1
neon068

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*FIX FOUND*

Click Here For the Post

===================================

We use folder redirection (Desktop/MyDocs) for all student accounts in our domain. After installing SP3, Folder Redirection completely stops working and after un-installing SP3, it works fine. I've tried many different XP installs, computers, and users. Also tried downloading SP3 as the redist package, via Windows Update, and also clean install with SP3 slipstreamed.

Anyone else having this problem?

(included event ss)

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Edited by neon068, 03 June 2008 - 06:14 AM.



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#2
gosh

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Maybe the path is too long or you have an invalid character somewhere in the path. If you copy and paste the path into a run box does it work?

-gosh

#3
cluberti

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As a test, what happens if you were to delete and recreate the remote share, making sure the user has correct permissions to that share folder, and retry?
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#4
RainyShadow

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Distributed Link Tracking Client service running ?

#5
neon068

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Path is correct, nothing changes except that when SP3 is installed, it does not work. After uninstalling, folder redirection works perfectly. I'm not changing anything else other then SP3.

And yes the Distributed Link Tracking Client service is running.

Any other ideas?

#6
neon068

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I turned on verbose logging as per KB907355 and it's not much help... Here's the output:

08:25:33:814 Entering folder redirection extension
08:25:33:830 	Flags = 0x0
08:25:33:846 	Group Policy Object name = {7BCBFB95-3E36-4E64-969A-1817F5EDDC65}
08:25:33:846 	File system path = \\pti.edu\SysVol\pti.edu\Policies\{7BCBFB95-3E36-4E64-969A-1817F5EDDC65}\User
08:25:33:846 	Directory path = LDAP://CN=User,CN={7BCBFB95-3E36-4E64-969A-1817F5EDDC65},CN=Policies,CN=System,DC=pti,DC=edu
08:25:33:846 	Display name = Student Folder Redirect
08:25:33:846 Found folder redirection settings for policy Student Folder Redirect.
08:25:33:862 The user was found to be a member of the group s-1-5-21-510418058-1399010721-837300805-21968. The corresponding path was \\student\students\medical\%username%\MyDesktop.
08:25:33:862 Successfully obtained redirection data for Desktop, (Flags: 0x9).
08:25:33:862 The user was found to be a member of the group s-1-5-21-510418058-1399010721-837300805-21968. The corresponding path was \\student\students\medical\%username%\MyDocuments.
08:25:33:862 Successfully obtained redirection data for My Documents, (Flags: 0x9).
08:25:33:862 Successfully obtained redirection data for My Pictures, (Flags: 0x2).
08:25:33:862 Successfully gathered folder redirection settings for policy Student Folder Redirect.
08:25:33:862 Redirecting folder Desktop to \\student\students\medical\%username%\MyDesktop.
08:25:33:878 Previous folder path C:\Documents and Settings\medicaltest\Desktop expanded to C:\Documents and Settings\medicaltest\Desktop.
08:25:33:878 New folder path \\student\students\medical\%username%\MyDesktop expanded to \\student\students\medical\medicaltest\MyDesktop.
08:25:33:878 Failed to perform redirection of folder Desktop.
The folder is configured to be redirected from <C:\Documents and Settings\medicaltest\Desktop> to <\\student\students\medical\medicaltest\MyDesktop>.
The following error occurred: 
%%267

08:25:33:878 Redirecting folder My Documents to \\student\students\medical\%username%\MyDocuments.
08:25:33:893 Previous folder path C:\Documents and Settings\medicaltest\My Documents expanded to C:\Documents and Settings\medicaltest\My Documents.
08:25:33:893 New folder path \\student\students\medical\%username%\MyDocuments expanded to \\student\students\medical\medicaltest\MyDocuments.
08:25:33:893 Failed to perform redirection of folder My Documents.
The folder is configured to be redirected from <C:\Documents and Settings\medicaltest\My Documents> to <\\student\students\medical\medicaltest\MyDocuments>.
The following error occurred: 
%%267


#7
cluberti

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It's saying it doesn't like the pathname (for some reason), and it could potentially be something in that remote folder it doesn't like. If you create a new folder for that user on the remote server (with the appropriate permissions) and make sure the source folder is empty of any files, what happens?

Otherwise, you may have found a bug you need to report...
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#8
neon068

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I have tried creating a whole new OU with a brand new user, using a new share and new GPO for folder redirection. I blocked inheritance to make sure nothing else would interfere. Also, instead of using the %username% variable, I forced the correct path, and check and re-checked permissions and paths six ways from Sunday. The MyDesktop and MyDocuments folders where automatically created after logging in the first time with that new account but no files actually redirect there and I'm still getting the same errors. What should my next step be? I can't think of anything else to test.

#9
cluberti

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Honestly, other than a network trace to make sure what's coming back from the file server over the wire isn't causing the problem, I'd engage Microsoft support (866-234-6020) and get a free case based on the fact that an update (in this case, SP3) caused the problem.
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#10
neon068

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Hahaha I'm sorry but I had to share this with you guys...

I called the SP3 support line, after getting my case number and transfered to a tech, I explained my situation and pretty much quoted this post word for word, the tech said this...

Tech: "Ok I understand that Folder Redirection does not work after installing SP3. Have you updated your display drivers to fix this issue?"

Me: "Uhhhh, what does display drivers have to do with folder redirection?"

Tech: "Oh I'm sorry, do you have the folder redirection service running?"

Me: "There is no such thing as the folder redirection service."

Tech: "I'm sorry but this sounds like a third party software issue. Have you tried to contact them?"

Me: "Huh? Do you know what folder redirection is? It comes built into XP, can we escalate this please?"

#11
cluberti

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lol

Check your PM
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#12
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Hahaha I'm sorry but I had to share this with you guys...

I called the SP3 support line, after getting my case number and transfered to a tech, I explained my situation and pretty much quoted this post word for word, the tech said this...

Tech: "Ok I understand that Folder Redirection does not work after installing SP3. Have you updated your display drivers to fix this issue?"

Me: "Uhhhh, what does display drivers have to do with folder redirection?"

Tech: "Oh I'm sorry, do you have the folder redirection service running?"

Me: "There is no such thing as the folder redirection service."

Tech: "I'm sorry but this sounds like a third party software issue. Have you tried to contact them?"

Me: "Huh? Do you know what folder redirection is? It comes built into XP, can we escalate this please?"



ROFLMAO!!!! Is that for real? :D


Anyway: we use the same thing in the company I work in. I recently ordered new PC for a guy and integrated SP3. It works without any problems. I don't even have half the default services running, mind you... This is really weird.

All I know SP3 changes is to set few services back on, namely firewall/file sharing (or wth the name is), security center and um... something.

#13
jfield

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This is what I get for deploying an update after a short testing period...

Anyone have a solution to this or do I need to roll back SP3 on all of my machines?

Kicking myself at the moment.

#14
neon068

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This is what I get for deploying an update after a short testing period...

Anyone have a solution to this or do I need to roll back SP3 on all of my machines?

Kicking myself at the moment.


This is ridiculous... SP3 obviously breaks folder redirection and Microsoft will not admit to it. I've been on the phone with Microsoft for over 25 hours this week and have got nowhere.

I was able to find a temporary workaround for it though. If you replace the current %system32%\fdeploy.dll (version 5.1.2600.5512) in SP3 with the one included in SP2 (version 5.1.2600.2180), folder redirection in SP3 will work if you are having problems with it.

Nate

#15
cluberti

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This is what I get for deploying an update after a short testing period...

Anyone have a solution to this or do I need to roll back SP3 on all of my machines?

Kicking myself at the moment.


This is ridiculous... SP3 obviously breaks folder redirection and Microsoft will not admit to it. I've been on the phone with Microsoft for over 25 hours this week and have got nowhere.

I was able to find a temporary workaround for it though. If you replace the current %system32%\fdeploy.dll (version 5.1.2600.5512) in SP3 with the one included in SP2 (version 5.1.2600.2180), folder redirection in SP3 will work if you are having problems with it.

Nate

Ask to be escalated to premier support :)
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#16
harryjohnston

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For what it's worth, I can confirm that folder redirection (both My Documents and Desktop) is working under SP3 in my domain - this is on my test box, I haven't deployed SP3 to production yet.

You say you've tried a clean install, so I assume you've tested it with no third party software present, in particular anti-virus and other security software? (I've seen a number of problems with SP3 tracked to security software.)

Have you tried using a fully qualified server name in the path, i.e., \\student.yourdomain.whatever\students\etc? I've found in the past that using unqualified server names tends to be less robust.

#17
FrankB

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I'm having the same problem as neon068. After SP3, a local "My Documents" folder is always created even though a GPO is in effect to redirect the folder to a mapped network drive. Since the user doesn't have access to the C: drive, the user will get an error when opening the "My Documents" folder.

#18
neon068

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I finally got this escalated to Premier support. I'll let you guys know what I come up with. And please, let me know if you figure anything else out.

Nate

#19
NormW

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I also have this problem on the first two computers I loaded sp3 on. The first I installed sp2 on top of a xp sp2 somputer; the second was a clean install from a xp cd (sp3 slipstreamed into xp sp2). We also redirect the users my documents to a network (novell) drive. Please post the solution when you receive it, it will be much appreciated.

#20
neon068

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*FIX FOUND*

After spending countless hours on the phone with Microsoft. I believe I have come up with a couple different fixes/work-a-rounds.

1. Replace %system32%\fdeploy.dll with the one found in SP2. This will solve all folder redirection issues pertaining to this post.

or

2. Make sure the users' profiles' folder structure has a "Desktop", "My Documents", and any other folder that you use redirection with. The fdeploy.dll that comes with SP3 handles folder redirection differently and will error out if the profile does not have those folders.

If you can, please post how you have your folder redirection set up and how it was fixed.

Nate

#21
Octopuss

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It still must depend on individual configurations, because redirection works here like a charm...

#22
matthewjtrotter

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Just to add insult to injury,

You may remember back in 2004 when NVIDIA released a shady series of display drivers that were causing the user profile to load twice on log in, and then not unload correctly on log out.

Then, ATI hired a whole pile of Ex-NVIDIA programmers and sure enough, the ATI drivers started doing the same thing.

Case in point, the 2008 Dell Latitude D531 Laptops with Vista and ATI display drivers do not properly load the user profile and cause problems, which is why the MS guy led you in that direction. Removing or upgrading the driver fixes the profile problems. This has been plaguing Vista installations.

So you may laugh, but that tech actually knew something you didn't.

#23
Octopuss

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But it's still pretty ridiculous, hence the reaction...

#24
BlackTux

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*FIX FOUND*

After spending countless hours on the phone with Microsoft. I believe I have come up with a couple different fixes/work-a-rounds.

1. Replace %system32%\fdeploy.dll with the one found in SP2. This will solve all folder redirection issues pertaining to this post.

or

2. Make sure the users' profiles' folder structure has a "Desktop", "My Documents", and any other folder that you use redirection with. The fdeploy.dll that comes with SP3 handles folder redirection differently and will error out if the profile does not have those folders.

If you can, please post how you have your folder redirection set up and how it was fixed.

Nate

You can also adjust your GPO.

"Uncheck the "Move the contents of My Documents to the new location" option in the GPO (which is enabled by default on a new GPO). Once the GPO change has replicated to all sites, have the client logout and log back in and verify the results."

Found here

#25
comingclean224

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I registered for this forum solely to say that this fix WORKS. After months of frustration, folder redirection is finally working again!

Copy %windir%\$NtServicePackUninstall$\fdeploy.dll to %windir%\system32.

I wish this would be fixed so I wouldn't have to patch each computer individually.

(ps I never register for forums, so you can tell how grateful I am!)

ALSO

I can confirm that BlackTux's group policy fix solves this problem for ALL computers in the domain in one fell swoop. I restored my SP3 version of fdeploy.dll, made the group policy change that he suggested, and all the sudden folder redirection is working perfectly everywhere. THANK YOU.

Edited by comingclean224, 20 November 2008 - 11:52 AM.





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