O2k7 Setup Error - msiapicallfailure

[jkeim]

I am tearing my hair out trying to figure out why I keep getting MSIAPICALLFAILURE error when installing Office 2007 ProPlus. I used the OCT to build a custom MSP file without any problems. I even extracted, and added into the UPDATES folder, Office 2007sp1 and several hotfixes. I have had success running the installation from a command line, but my successes are random at best.

After much banging around on the keyboard, and just for grins, I tried double clicking setup.exe and keep getting the MSIAPICALLFAILURE error. The log file shows "Error: Type: MSIGetSummaryInformation call failed...msiapicallfailure ErrorCode: 1620 (0x654)."

I get that error 3 times and then the installation stops with a Return Code of 30050. Are my files corrupt?

Specifics:

Upgrading from O2k3 to O2k7ProPlus

Will be downloading entire package via SMS and running locally

Windows XPsp2

Windows Installer Version 3.1.4000.4039

I sure do hope someone out there can help with this aggrivating issue.

Thanks so much!

Janis

[ajpommier]

I have also seen the same error message and return code. Check your Event Logs to see if MSI Installer is reporting issues. It is possible Installer may be corrupt and causing Office 2007 setup to fail.