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basically i load up my computer and i get the desktop wallpaper
but there is no start bar , desktop icons
nothing even shows up when i press CTRL ALT and DEL
(also i went to system restore in safe mode , but i have no restore points)
so is there anybody that can help me please
thanks in advance
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no desktop icons , start taskbar , cant get task manager with CTRL A
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#2
- MSFT
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Posted 22 June 2008 - 05:59 AM
So the system starts up okay in Safe Mode?
I have seen this kind of behaviour on a client which had 2 AV products installed at the same time, and their services did not play well together, they deadlocked each other... did you change or install any security product just before the problem started?
I have seen this kind of behaviour on a client which had 2 AV products installed at the same time, and their services did not play well together, they deadlocked each other... did you change or install any security product just before the problem started?
#3
Posted 22 June 2008 - 12:02 PM
yep safe mode starts up ok
i havent installed anything
i just started up the computer and it was like this
someone told me i should try ctrl alt and del to see if explorer.exe is there
but i cant because when i press those 3 buttons nothing happens
i havent installed anything
i just started up the computer and it was like this
someone told me i should try ctrl alt and del to see if explorer.exe is there
but i cant because when i press those 3 buttons nothing happens
#4
- MSFT
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Posted 23 June 2008 - 02:18 AM
In Safe Mode, use MSINFO32.EXE and save a report then attach it here.
Are you using a PS/2 keyboard?
If you are, then we can set up the manual memory dump option and crash Windows when it is booted normally and stuck at the wallpaper screen to see what the processes/threads/drivers/services are doing.
Are you using a PS/2 keyboard?
If you are, then we can set up the manual memory dump option and crash Windows when it is booted normally and stuck at the wallpaper screen to see what the processes/threads/drivers/services are doing.
#5
Posted 23 June 2008 - 01:54 PM
erm sorry to sound dumb but
what do u mean use
msinfo32.exe
do u mean i should create a new task
and what do u mean attach it here
sorry
by the way in safe mode is my internet supposed to be working because mine doesnt
what do u mean use
msinfo32.exe
do u mean i should create a new task
and what do u mean attach it here
sorry
by the way in safe mode is my internet supposed to be working because mine doesnt
#6
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Posted 23 June 2008 - 02:30 PM
mdagreat1, on Jun 23 2008, 03:54 PM, said:
erm sorry to sound dumb but
what do u mean use
msinfo32.exe
do u mean i should create a new task
and what do u mean attach it here
sorry
by the way in safe mode is my internet supposed to be working because mine doesnt
what do u mean use
msinfo32.exe
do u mean i should create a new task
and what do u mean attach it here
sorry
by the way in safe mode is my internet supposed to be working because mine doesnt
From the start menu, go to "Run..." and type "msinfo32.exe"
Choose the export option to save the report. You can attach that file to your post.
No, internet will not work in standard safe mode as the network devices will be disabled.
#7
Posted 23 June 2008 - 03:26 PM
i tried this and nothing is coming up
any more suggestions please
any more suggestions please
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