Frontpage
Forums
Tutorials
Members
Calendar
Subscription
Donate
Links
Contact 
Help
I am a small business owner that uses Royal cash registers as part of my operation. We have recently purchased a new computer that has the Vista OS on it (32bit Home Premium) and I am trying to download the most recent version of Royal's software, Register Link V1.0N. I have tried running the program during the download as well as saving it on my desktop and launching it from there. I have tried changing the compatability features in properties and no luck. Everytime I get to the part were the window pops up and says; "this will install Register link, do you want to continue?", I click yes and then I get an error message that reads; NTVDM.EXE has stopped working.
I have tried contacting customer support to no avail and so now I am reaching out to you all for help or guidance. Either would be greatly appreciated. Thanks, Doug
Page 1 of 1
NTVDM.EXE has stopped working
trouble loading software
Rate Topic:
Back to top
#2
- Coffee Aficionado
-
- Group: Super Moderator
- Posts: 5,031
- Joined: 14-July 04
- OS:Windows 7 x64
-
Country:
Posted 15 July 2008 - 02:15 PM
You have a few options:
-trying to copy an existing install of the app from another machine (or repackaging it), and trying to run that on this new computer - it might be just the installer that won't work right
-downgrading the OS to something older -- in this case, the older the better... since it uses NTVDM.exe, it's a 16 bit app (DOS, or win 3.11 app)
-looking for a old & dirt cheap computer that will run it (you can pick up an old P3 with Win9x or such for like $40, check craigslist and classifieds)
-getting a patch from the vendor (might cost you some $)
-looking into different a more modern POS solution. It might not be a big problem yet, but some OS'es (e.g. Vista x64 & win 2003 x64) have ditched support for 16 bit apps altogether, so eventually you'll have to get rid of legacy DOS apps
-trying to copy an existing install of the app from another machine (or repackaging it), and trying to run that on this new computer - it might be just the installer that won't work right
-downgrading the OS to something older -- in this case, the older the better... since it uses NTVDM.exe, it's a 16 bit app (DOS, or win 3.11 app)
-looking for a old & dirt cheap computer that will run it (you can pick up an old P3 with Win9x or such for like $40, check craigslist and classifieds)
-getting a patch from the vendor (might cost you some $)
-looking into different a more modern POS solution. It might not be a big problem yet, but some OS'es (e.g. Vista x64 & win 2003 x64) have ditched support for 16 bit apps altogether, so eventually you'll have to get rid of legacy DOS apps
#3
Posted 15 July 2008 - 02:20 PM
Crahak,
Thanks for the quick reply. I have the older software CD, but I can't get that one to load either. I contacted their support team and they told me the newest version is supposed to be compatible with Vista, and I have traded emails all afternoon trying to find a way to get thier software to load. Do you think it would be worth downgrading my OS from Vista to XP? We have a very small seasonal business that works with schools and the schools are the ones that get the cash registers. I have about 35 of them and it would be very costly to replace all of them.
Thanks for the quick reply. I have the older software CD, but I can't get that one to load either. I contacted their support team and they told me the newest version is supposed to be compatible with Vista, and I have traded emails all afternoon trying to find a way to get thier software to load. Do you think it would be worth downgrading my OS from Vista to XP? We have a very small seasonal business that works with schools and the schools are the ones that get the cash registers. I have about 35 of them and it would be very costly to replace all of them.
#4
- The Finder
-
- Group: Developers
- Posts: 8,792
- Joined: 23-July 04
- OS:none specified
-
Country:
Posted 15 July 2008 - 02:32 PM
NTVDM.EXE "sounds" to me as meaning DOS (16 bit) software.
It is probable that you need to setup some particular "compatibility mode"
, but since you tried and failed, you can try, supposing that the problem is within the installing routine, to extract the files inside the installer and attempt a manual setup:
http://legroom.net/software/uniextract
You can also try running an old DOS (not Win32 Console, a 16 bit DOS app) and see if the problem with NTVDM is the same, Registry Viewer:
http://paullee.ru/regstry
is an app that I found needing the NTVDM engine (on 2K/XP), see here:
http://www.msfn.org/board/HIMEMSYS-exists-...1.html&st=2
In this seemingly unrelated thread:
http://www.boot-land...?showtopic=5105
you can find a list of the files that should be needed for 16 bit programs, cannot say if it can help you.
jaclaz
It is probable that you need to setup some particular "compatibility mode"
, but since you tried and failed, you can try, supposing that the problem is within the installing routine, to extract the files inside the installer and attempt a manual setup:http://legroom.net/software/uniextract
You can also try running an old DOS (not Win32 Console, a 16 bit DOS app) and see if the problem with NTVDM is the same, Registry Viewer:
http://paullee.ru/regstry
is an app that I found needing the NTVDM engine (on 2K/XP), see here:
http://www.msfn.org/board/HIMEMSYS-exists-...1.html&st=2
In this seemingly unrelated thread:
http://www.boot-land...?showtopic=5105
you can find a list of the files that should be needed for 16 bit programs, cannot say if it can help you.
jaclaz
Share this topic:
Page 1 of 1