Windows Update Problem

**submix8c** · September 1, 2008

Some very specific info on the User Agent strings from MSDN -

http://msdn.microsoft.com/en-us/library/ms537503.aspx

Something must have fiddled with them to cause Update to think you have Vista. Read in the above link I gave (it's short), and go into RegEdit, and see if something is horked up...

Edit -

Also, try resetting in "IExplorer->Tools->Internet Options->Security" the following -

under "Security" tab, click both "Internet" and "Trusted Sites" and Reset the "Security Level" to "Default". This is where the ActiveX stuff comes into play. You (or something) may have altered these settings causing them to never allow installation...

Edited September 1, 2008 by submix8c

**Zambo** · September 1, 2008

I have all defaults set submix8c as you have suggested, but I'm a bit nervous about changing the registry, as I've never been in there before. I have read the links you provided and gone in via start regedit, and dug down as per the info in the links, but my values seem to be empty in those categories. If I was going to edit the reg I would need some very specific and detailed instructions showing me what to do. You couldn't pop over I suppose

As soon as I saw that other thread about an update problem, it seemed to fit with mine re Update thinking I've got Vista instead of XP. Can't remember changing anything though.

Thanks again for staying with this for me

**submix8c** · September 1, 2008

REGEDIT is not dangerous unless you actually delete or modify something.

Let's try something here that may shed some light on this...

Open/Start/Run Notepad. Copy the following into it -

<HTML> <HEAD> </HEAD> <BODY>
<script LANGUAGE="VBScript">
document.write(navigator.userAgent)
</SCRIPT>
</BODY> </HTML>

Now save it as anything.html ("Save As" and in the bottom pull-down "Save as type = All Files". Open "My Documents" (where it probably saved) and double click on "anything.html". If you get a warning about "allowing Active Content", click on it and let it run. A screen will show; copy the contents of that screen and post it here.

Something, by golly, is causing this strange behavior (sending bad info via IE7 to the update site). This may help find out what...

**Zambo** · September 1, 2008

Ok, I'll give that a crack and let you know. In the meantime, I have been googling 'windows update and information bar' and lots of people have apparently being having this problem, although I can't find a fix other than, 'I got tired went to bed, and when I logged on in the morning it was OK again'.

However I tried something suggested on one forum which was....Start > (All) Programs > Accessories > System Tools > Internet Explorer (No add-ons), and hey presto when I hit 'check for the latest windows update' I got the welcome and express and custom update screen. I ran expres and it confirmed there were no important updates to install. Is this an adequate workaround do you think?

**Zambo** · September 1, 2008

Something, by golly, is causing this strange behavior (sending bad info via IE7 to the update site). This may help find out what...

This what I got....

Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; FunWebProducts)

**submix8c** · September 1, 2008

Hmmm - new feature of IE7? I'm using IE6 so... No option like that for me. Still, something wierd going on (Add-Ons are the ActiveX's). So, what about the statement you made about "Windows Update thinks I have Vista" - not applicable to you, I assume? Still, the CODE i supplied above may shed some light. Indeed, by "shutting off" all of the Add-Ons, I'm not sure how it would even have worked, since several are for Windows Update (e.g. the ActiveX in question)... MUWEB.DLL, WUWEB.DLL. Kind of sounds like one of the Setup's for Update may have failed previously (Windows Update Agent).

And if you go here -

http://forums.techarena.in/windows-update/749234.htm

there's some info specific to how to fix it all when goofed up...

Try the above (with the AddOns activated, natch), and see if that fixes you...

edit - "FunWebProducts" ???? OMG! Look at this -

http://www.tnet.com/fun-web-products.php

and here (same display you get) -

http://www.networkworld.com/newsletters/we...3/1208web2.html

A quick search on that reveals Spyware/Adware. May or may not be interfering with Updates. Download Spybot (google for it) and install/run it. Helpful hint - never download and install things until you first research (Google is your friend).

Hope the above two items help...

Edited September 1, 2008 by submix8c

**Zambo** · September 2, 2008

Have downloaded Spybot and got rid of FunWeb, but still no info bar on Update. Maybe I'm being a little fussy here, as I'm getting my downloads, and can now check to make sure by using the 'no addon' feature. The only other possible solution I have found Googling, is someone reinstalled SP3 for XP and that worked for them.

Do you think that is worth a try, and is it a straightforward operation? Or should I wrap this one up and get back to living a normal life

**Valerie** · September 2, 2008

This worked for me and for several others with the same problem:

Re-register the Windows Update DLL with the commands below

Click Start, click Run, type cmd, and then click OK.

Type the following commands. Press ENTER after each command.

regsvr32 wuapi.dll

regsvr32 wuaueng.dll

regsvr32 wuaueng1.dll

regsvr32 wucltui.dll

regsvr32 wups.dll

regsvr32 wups2.dll

regsvr32 wuweb.dll

Good luck.

V..

**Zambo** · September 2, 2008

Cheers V. Tried that, but no luck I'm afraid

**Tarun** · September 2, 2008

Zambo, I have an Anti-Malware Toolkit and comprehensive directions to that can help you scan for malware and clean your computer.

Moving to Malware Prevention.

**Zambo** · September 2, 2008

Zambo, I have an Anti-Malware Toolkit and comprehensive directions to that can help you scan for malware and clean your computer.
Moving to Malware Prevention.

Cheers Tarun, look forward to giving that a go. Have downloaded Malwarebytes' Anti-Malware, and I'll let you know how I get on

Edited September 2, 2008 by Zambo

**Tarun** · September 2, 2008

I recommend the Professional package choice in my Anti-Malware Toolkit. I've been getting very fond of SUPERAntiSpyware lately too. It works quite well, though all of the tools are essential in their own way.

**Zambo** · September 3, 2008

Great little program that. It found stuff that all of the others I tried didn't, and cleared it. As a consequence, my pc seems a lot swifter. Unfortunately it didn't fix my 'no infobar on windows update' problem though, so I can't use that method of searching for updates unless I envoke no add ons

**Tarun** · September 3, 2008

Would you mind posting a HijackThis log please?

**Zambo** · September 3, 2008

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 20:00:44, on 03/09/2008

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16705)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

C:\Program Files\iolo\Common\Lib\ioloDMVSvc.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\Program Files\Spyware Doctor\pctsAuxs.exe

C:\WINDOWS\RTHDCPL.EXE

C:\Program Files\Spyware Doctor\pctsSvc.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\PROGRA~1\AVG\AVG8\avgtray.exe

C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe

C:\Program Files\Spyware Doctor\pctsTray.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\PROGRA~1\AVG\AVG8\avgrsx.exe

C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe

C:\Program Files\Google\Google Updater\GoogleUpdater.exe

C:\WINDOWS\system32\svchost.exe

C:\PROGRA~1\AVG\AVG8\avgemc.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\WINDOWS\System32\alg.exe

C:\Program Files\IncrediMail\bin\IMApp.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll

O2 - BHO: E-Zsoft VideoDownloaderToolBar - {4322A444-92F8-4C3E-BD4C-013BA51E2871} - C:\Program Files\VersalSoft\InternetDownload\VDTB.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll

O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll

O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll

O3 - Toolbar: E-Zsoft VideoDownloaderToolBar - {4322A444-92F8-4C3E-BD4C-013BA51E2871} - C:\Program Files\VersalSoft\InternetDownload\VDTB.dll

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [skyTel] SkyTel.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe

O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup

O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [internetDownload_upgrade] "C:\Program Files\VersalSoft\InternetDownload\InternetDownload.exe" /upgrade

O4 - HKLM\..\Run: [iSTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"

O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [bgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background

O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')

O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O8 - Extra context menu item: &Search - ?p=ZJxdm025YYGB

O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O15 - Trusted Zone: *.https

O15 - Trusted Zone: http://download.windowsupdate.com

O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Plugin Control) - http://appldnld.apple.com.edgesuite.net/co...ex/qtplugin.cab

O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab

O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/Facebo...toUploader5.cab

O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/pr01/resources/MSNPUpld.cab

O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/Facebo...toUploader3.cab

O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab

O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-01.sun.com/s/ESD44/JSCDL/jd...ows-i586-jc.cab

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL,avgrsstx.dll C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL

O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe

O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: iolo DMV Service (ioloDMV) - Unknown owner - C:\Program Files\iolo\Common\Lib\ioloDMVSvc.exe

O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe

O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe

--

End of file - 9390 bytes

Sign In

Windows Update Problem

Recommended Posts

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Link to comment

Share on other sites

Create an account or sign in to comment

Create an account

Sign in

Recently Browsing 0 members