Zenskas

Seagate Barracuda 7200.11 Troubles

1,248 posts in this topic

Wow.... 36 pages and 3 hours later, I'm much more informed and really rooting for Pichi to come up with a cure. Thanks to all of those that have put so much time into this, your effort is much appreciated. Luckily the data on my failed ST31000340AS:SD15:Thailand is not time critical, so I'll be waiting in the wings to see how this all pans out.

It sounds as if Seagate might actually own up to this problem, but I'll only believe that after the first person gets his drive restored.

I'd still much rather spend $20 bucks on electronic parts, and resurrect my drive at home. Please continue your efforts guys, It sure seems like you're not that far off from a solution.

Thanks again everyone, ........keep up the good work.

Edited by coltrane69
0

Share this post


Link to post
Share on other sites

today, on germany's largest it news site heise online

you can find a reply from seagate about different

harddisk series hangouts. suddenly seagate admits

issues with their harddisk and will offer a tool

to reactivate the affected drives!

greetings

pantera

Edited by pantera
0

Share this post


Link to post
Share on other sites
suddenly seagate admits issues with their harddisk and offers now a tool to reactivate the affected drives!

pantera

Can you please link me to the tool that reactivates the drive? I can't find it.

0

Share this post


Link to post
Share on other sites

The only thing I'm a bit nervous about with whatever they release to update our drives is that it will most likely require a bootdisk to be made so the program can access the drive from a pseudo-DOS environment. That means a reboot. And we know what potentially happens on reboot. I have three 1TB drives that have not failed yet. I feel this most likely due to the fact that I keep my computer on 24/7. The only times I have ever rebooted were either from BSOD's (freakin' X-Fi Xtreme Gamer in Vista 64) or Windows Updates. So on each successive reboot it will take to repair the drives (I'm sure we'll have to do them one at a time), I'm that much closer to losing one or all of them. I wonder if this failure has something to do with these "lists" I have read about that the drive writes to either the disk or the EEPROM. I don't know enough about this end of the technology, so I could be way off base, but maybe there is supposed to be some component of these lists that is supposed to be flushed at either shutdown or power on. If that's the case and they're not always getting cleared properly, maybe that's what is causing the firmware to attempt to write data where it's not supposed to and the drive locks up in "BSY" mode to protect itself. Although that would not explain the few people that have reported it happening while their computer was still running... I don't know, I'm just throwing out some speculation.

Edited by icefloe01
0

Share this post


Link to post
Share on other sites
suddenly seagate admits issues with their harddisk and offers now a tool to reactivate the affected drives!

pantera

Can you please link me to the tool that reactivates the drive? I can't find it.

sorry! concerning $eagate it was a great mistake to write 'offers now'

0

Share this post


Link to post
Share on other sites

Hi,

I have found the list of drives affected on the seagat website, but no information which firmware versions are affected. Is it me or did Seagate forget to put that on their site?

I have an ST31500341AS, Firmware CC1H, is it affected or not?

0

Share this post


Link to post
Share on other sites
Hi,

I have found the list of drives affected on the seagat website, but no information which firmware versions are affected. Is it me or did Seagate forget to put that on their site?

I have an ST31500341AS, Firmware CC1H, is it affected or not?

They didn't forget, I think it's purposeful. Seagate wants to manage this too, so they get out of it alive. Plus, the 'fix' isn't available yet.

0

Share this post


Link to post
Share on other sites

hi guys!!

external USB HD with 7200.11 drive also have troubles?

It need the firmware update?

0

Share this post


Link to post
Share on other sites

Here is what has been said so far.

The NEW firmware won't be available until around Tuesday.

The NEW firmware WILL NOT unbrick your drive if it is already in a status where it is not being detected in the BIOS

Seagate will offer Free Recovery Service for a drive that is already bricked with this issue. (According to the official statement)

The only people that the firmware update will help is people with existing working drives, that being said, make sure you backup prior to doing any firmware update.

0

Share this post


Link to post
Share on other sites
Seagate will offer Free Recovery Service for a drive that is already bricked with this issue. (According to the official statement)

Good to hear. Hopefully it wasn't just an official statement for the media, but they will realize it for everyone who was affected by the bug(s).

0

Share this post


Link to post
Share on other sites

Depends on my friends drive. I should be getting it today.

fatlip,

are you going to continue to find a solution?

0

Share this post


Link to post
Share on other sites

I just got off a chat session with seagate. here is the offical message :


If this is in reference to the Seagate Knowledge Base article concerning the certain families
of Seagate and Maxtor hard drives, unfortunately, a firmware update is not available yet.
Our engineers are currently working on the issue now, and they are looking at having the
firmware updates available, hopefully at the later part of next week. As to which serial
numbers of these drives that are affected by this, they are working on a addition to the
web site for a serial number checker that should be up by Monday. When the serial checker
is online, you can put in the serial number, and it will tell you if the drive associated with that
serial number is affected by this firmware issue. If it's not affected, then you'll be good to go.
If it is affected, it will say so, then you will need to call into 1-800-Seagate, have the model
number, serial number, and part number ready when you call. Because this is a large issue
affecting a large number of consumers and partners, we would request that you address this
issue only when you call, so that we can assist as many as possible and expedite the
resolution of this issue quickly.
Thank you for contacting Seagate.

Thank you for using Seagate products. You may now close this window.

looks like they are looking at it.

Edited by free_electron
0

Share this post


Link to post
Share on other sites

Hi,

just another question: can anybody please tell me what is technically different between drives with CC1H firmware and SD1A? I know you cannot change them between drives, but what is different in hardware (different number of platters?)

Edited by Jackie78
0

Share this post


Link to post
Share on other sites

Whether it is possible to trust seagate techsup?

Hello. How may I help you? 
Ivanich: Hi,can you let me know whether my hard drive is affected?
Ivanich: Device Model: ST3750330AS
Serial Number: 9QK0XQN0
Firmware Version: SD15
Jason H.: sure let me check for you.
Jason H.: Your drives should be okay.
Ivanich: this mean, i don't need firmware update?
Jason H.: Correct.
Ivanich: And problems which described on your forums about failing 7200.11 drives - it doesn't happen with my drive?
Jason H.: Correct it is only certain serial and part numbers. Yours was not one of them.

0

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.