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Seagate Barracuda 7200.11 Troubles

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1247 replies to this topic

#676
Jackie78

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Anybody has troubles with 7200.11 under the linux? In failures statistics i can't find peoples with this OS.


I'd be very surprised if this problem was related to the OS in use, but I don't think it is very probable. It is obviously rather related to the firmware of the drive itself.


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#677
pichi

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the EEPROM on my board is a 25fw406a.

Thanks you

EEPROM List:
---------------
25FW406A: 2
-------------
http://www.sacg.com....W406_v2.3_e.pdf
gvsyn, pichi

Edited by pichi, 16 January 2009 - 02:16 PM.


#678
ivanich

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No, trouble happens when poweroff or reboot, maybe this OS's did it differently(EEPROM corruption??)?

#679
fatlip

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Oh the irony.

So I haven't posted anything on Seagate's site for quite awhile, just logged on every once in awhile to check PM's.

Out of the blue:

 
We're sorry, but you have been banned from using this site.

* You have been banned for the following reason:

Continuous violation of the Seagate Community rules and regulations.

Now, I had a discussion with AlanM about a post I made, and we sorted it out. Since then the most I did, was point other users back to our original "Falling Down" thread on the Seagate forum... Laughable!

So let's get this straight, I was the #1 users for Kudos on the site, probably helped more people than Seagate's moderators and support combined, and I get banned? You guys have some balls. I mean, if they want the heat turned up even more, I am more than willing to put more effort into it... Way to go $eagate, you are proving once again that you are trying to cover this up the best you can.

Since I know that Seagate mods are probably perusing this board, I welcome them to PM me with the date I was banned, and specific "continuous violations" you speak of. There may have been 2 posts, one asking people to PM me for something, and another for using a cuss word..


****Funny, I just went through every single post and I only had ONE posted message edited****

Edited by fatlip, 16 January 2009 - 03:18 PM.


#680
Blaenk

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Then what was the talk about a kernal patch regarding NCQ or something. I too doubt it could be the OS, but it can be a possibility I would imagine.

#681
Gradius2

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the EEPROM on my board is a 25fw406a.

Thanks you

EEPROM List:
---------------
25FW406A: 2
-------------
http://www.sacg.com....W406_v2.3_e.pdf
gvsyn, pichi


Nice find, so I have hopes to desolder it and hard flash it with a Serial Flasher, but I'll need a good firmware version first, and it should be extracted directly from serial flash IC, since .lod files are cryptographed by $eagate.

Gradius
"Two things are infinite: The Universe and Human stupidity; and I'm not sure about the Universe." Albert Einstein

#682
gvp_az

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I own a ST3500320AS, puchased Dec 15, 2008. Made in Thailand, firmware SD15. Luckily, I have not experienced a failure yet, but I believe it's imminent based on all I've read.

BTW, the Seagate KB article is back up. I just accessed it now:

http://seagate.custk...sp?DocId=207931

I am hopeful that those of us who haven't yet experienced failures will be offered a firmware upgrade that will alleviate our fears. Although based on the lack of customer service and quality on Seagate's part, even a firmware upgrade will still have me cringing every time the drive needs to reboot.

#683
Seagate_AlanM

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Just stopping by to ask anyone interested to see this official announcement from Seagate.

http://seagate.custk...sp?DocId=207931

#684
catseyenu

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The Seagate knowledge base is backup.

http://seagate.custk...f...931&Hilite=

#685
$eagate_AlanM

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I posted this in the official forum, but I figure you outcasts ought to know:

http://seagate.custk...sp?DocId=207931

Seagate, ruining your life, one harddisk at a time.

#686
catseyenu

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Bites tongue..

Edited by catseyenu, 16 January 2009 - 03:42 PM.


#687
cunyat

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Hi from spain,
I work in a small shop and since this 2009 we are having lot of rma of 7200.11 with sd15.

One HD was put on computer at 4 of january and today it died so it only worked for 10 days!

seriously we will put other brand of hd because this is not serious....

Today I've submited and rma with 9! discs!

#688
$eagate_AlanM

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:thumbup :thumbup :thumbup Seagate offers fix, free data recovery for bricked Barracudas :thumbup :thumbup :thumbup

http://techreport.co...ussions.x/16246

Thank you for doing the right thing Seagate, maybe you can fire Alanm and make our day. :hello:

Edited by $eagate_AlanM, 16 January 2009 - 04:00 PM.


#689
Jackie78

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I have just another question: In order to send a support email to seagate, you need to register as a new customer on this site:

https://partnerreg.s...source=casemgmt


Is it normal, that if you have entered all of your data in the support form, and then select another language than English in the "Choose your Language"-dropdown box, all the user input is deleted? Very strange, or is this a problem with my firefox broswer?

#690
Gradius2

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I'm dying to get a reply from $eagate now. I need the fixed firmwares right now!

Gradius
"Two things are infinite: The Universe and Human stupidity; and I'm not sure about the Universe." Albert Einstein

#691
fatlip

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SUCCESS!!!!! Way to go all. We knew that the negative publicity would eventually cause Seagate to react!

PS: anyone want this RS-232 connection that I don't need any more? LOL



:thumbup :thumbup :thumbup Seagate offers fix, free data recovery for bricked Barracudas :thumbup :thumbup :thumbup

http://techreport.co...ussions.x/16246

Thank you for doing the right thing Seagate, maybe you can fire Alanm and make our day. :hello:



#692
aliveathome

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I have the 500GB ST3500320AS with firmware SD15, serial 9Qxxxxxx purchased in december. Just got of chatting with the support. We have to wait for the firmware until next week...

All agents are currently busy. Please stand by.
Hello. How may I help you?
aliveathome: I just read this page, http://seagate.custk...sp?DocId=207931 I´m looking for an firmware update to my still working drive...
Thomas M.: Unfortunately, an update is not available yet. The engineers are looking at the issue now, and they are looking at having the firmware update available, hopefully at the later part of next week.
aliveathome: is that the same thing with all the 7200.11 barracudas?
Thomas M.: This is a 7200.11 drive yes
aliveathome: yes
Thomas M.: Only the models listed in the KB article.
aliveathome: ok, so I need to wait until next week for an update to my drive?
Thomas M.: Check back with us, middle to later par of next week.
aliveathome: ok, thanks and goodbye!

#693
pichi

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the EEPROM on my board is a 25fw406a.

Thanks you

EEPROM List:
---------------
25FW406A: 2
-------------
http://www.sacg.com....W406_v2.3_e.pdf
gvsyn, pichi


Nice find, so I have hopes to desolder it and hard flash it with a Serial Flasher, but I'll need a good firmware version first, and it should be extracted directly from serial flash IC, since .lod files are cryptographed by $eagate.

Gradius

.lod files are NOT cryptographed by $eagate.
If you opens it with hex viewer you can see plain text something.

#694
gvsyn

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SUCCESS!!!!! Way to go all. We knew that the negative publicity would eventually cause Seagate to react!

PS: anyone want this RS-232 connection that I don't need any more? LOL



:thumbup :thumbup :thumbup Seagate offers fix, free data recovery for bricked Barracudas :thumbup :thumbup :thumbup

http://techreport.co...ussions.x/16246

Thank you for doing the right thing Seagate, maybe you can fire Alanm and make our day. :hello:


yeah, i've been wondering that. guess it might be time to reassemble the drive, and not solder wires to it for the rs232 (seem to not quickly be able to get suitable socket/bucket wires over here in blighty - at maplin anyway). Still, the test/diagnostic pads at the back maybe the way to go for it

#695
Beet

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Good news. It was about time they've acknowledged the problem. We owe The Inquirer and The Register and other sites for giving publicity to our case. I've been using Seagate for 6 years now and I've been satisfied till now. I got two ST31500341AS with SD17. I only have one in my computer at the moment(don't have enough sata cables :S). The only problem is when I stream my movies on XBMC it doesn't work properly. I've orderd a 1TB samsung to backup some stuff. Just to be on the safe side.

Good luck to you all.

Edited by Beet, 16 January 2009 - 04:47 PM.


#696
Gradius2

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Thank you for doing the right thing Seagate, maybe you can fire AlanM and make our day. :hello:


LOL! :blushing:

Well, its the ideal to them to recover the data, but I don't see that on his site, they only talk about the models affected.

It would be nice if I could find that information (about recovering) on official site, so I can have a probe in case I would need to use it.

Gradius
"Two things are infinite: The Universe and Human stupidity; and I'm not sure about the Universe." Albert Einstein

#697
Gradius2

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Jason H.: Hello. How may I help you?
Steve John: I am here for the 1TB Firmware error as explained on the URL http://seagate.custk...sp?DocId=207931
Jason H.: Sure, there will be a firmware update in the next few days, I would check back Tuesday just to make sure.
Steve John: OK. Do I need to contact you again, or will it be freely downloadable?
Jason H.: It should be available, but if it is not jump back into chat and we wil be able to get it for you .
Steve John: Thanks

Lets see on Tuesday then.

Gradius
"Two things are infinite: The Universe and Human stupidity; and I'm not sure about the Universe." Albert Einstein

#698
jpal20002001

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data recovery is gonna be free from seagate!!! Woo hoo.

Edited by jpal20002001, 16 January 2009 - 05:04 PM.


#699
PrOdiGy1

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interesting about the data recovery rumours. i wonder if they will offer this worldwide though? would surprise me! but it wouldn't surprise me if they blacklisted the folks that posted their drive details in here (people like me :()!

#700
jeroen__online

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:thumbup :thumbup :thumbup Seagate offers fix, free data recovery for bricked Barracudas :thumbup :thumbup :thumbup

http://techreport.co...ussions.x/16246

[...]

That is some great news, free data recovery would be very nice. I'm waiting for an *official* statement on the free part of it though.

Anyway, it's a good thing they're working on a fix and acknowledge the problem, apparently this thread did it's job quite nicely :D I've already bought a second drive to replace my bricked 7200.11, but IMO this is the least Seagate can do (in a fair way) for their customers. I really hope I can get my data back using their free recovery service!




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