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Seagate Barracuda 7200.11 Troubles

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1247 replies to this topic

#1201
BetKing

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Just a quick question here. Why is it that some guides covers the connectors from the PCB at the front and some guides covers
the connectors on the left back? Like if you watch the youtube video vs the guide from mapleleafmountain.com.

Just a thing I noticed. Or do I have to read through all the pages of the threads here to find out? :unsure:

Ok, I wont bore you with more dull questions. :boring: :zzz: :whistle: :D


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#1202
VideoRipper

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I'm not sure I understand your question :unsure:
What other connectors are you talking about, other than these:
Attached File  05.jpg   66.66KB   7 downloads
and what do you need to know about them, other than how to connect
a TTL-serial device to the diagnostics port?

Greetz,

Peter.
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#1203
BetKing

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No I mean that in one guide he covers the connecting terminals "under" the PCB to the left and in the other guide it's the connectors to the center.

Here you see them both:
Posted Image

He also writes, quote:

(Note: Some guides on the web have suggested insulating the *other* set of contacts (the "head" contacts) you see in the lower left of the above photo to the right. I tried this originally and it didn't work for me but obviously others have had some success with it. In *my* case, with 1TB model drives, I can assure you that insulating the slightly easier to access motor contacts worked where the head contacts method didn't. I suspect the specific model of your drive will account for the varying levels of the results so if one way doesn't work for you, think about trying the other. You'll know to look here if the HyperTerminal session won't allow you to spin down the drive and continues to give you the BSY error in reply - "LED:01...blah blah blah". If you're allowed to spin down the drive, then this bit isn't your issue.)


Was just wondering if anybody knew why, and so on. More than just a random trial and error.

#1204
VideoRipper

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Ah... those :rolleyes:

In my opinion, it's better to cover either only the actuator/heads contacts or just
both contacts (or remove the PCB completely) at the beginning of the procedure
for this very simple reason:

The contacts in the middle are for the platter-motor and the one on the side is
for the actuator-arm and the heads.

When only covering the middle (motor) contacts, the platters will not spin, but
the actuator/heads will move over the platters.
Since, under normal circumstances, the heads are "Flying" above the platters
induced by a thin layer of air, they will not get in contact with each other.

But... if you would disconnect the motor, the platters will not spin and therefor
the heads will not hover above the platters which could *potentially* have
dramatic consequences (heads crashing onto platters) :wacko:

But... this is just based on what I know about the internals of harddrives. :unsure:

Greetz,

Peter.
To C the BASIC things in life, use Delphi

#1205
jaclaz

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Was just wondering if anybody knew why, and so on. More than just a random trial and error.

It seems to me quite clear, if you re-read what you quoted:

(Note: Some guides on the web have suggested insulating the *other* set of contacts (the "head" contacts) you see in the lower left of the above photo to the right. I tried this originally and it didn't work for me but obviously others have had some success with it. In *my* case, with 1TB model drives, I can assure you that insulating the slightly easier to access motor contacts worked where the head contacts method didn't. I suspect the specific model of your drive will account for the varying levels of the results so if one way doesn't work for you, think about trying the other. You'll know to look here if the HyperTerminal session won't allow you to spin down the drive and continues to give you the BSY error in reply - "LED:01...blah blah blah". If you're allowed to spin down the drive, then this bit isn't your issue.)

The original info's were about completely detaching the PCB (thus insulating BOTH contacts).
Re-assembling the PCB whilst powered on is tricky and risky, as it is possible that the motors don't get enough current (for the lack of ground connection) and some components on the board will overheat. :ph34r:
Using a cardstock (and quickly and fully tighten the screws) is much easier and avoids possible mis-placement of the board or wrong contacts (that may blow the PCB).
So, you have to choose WHICH contacs to put the cardboard between.
And the answer, is, as it seems to me clearly written in the quote:
  • try with the HEADs contacts.
  • If it doesn't work on your drive, try with the MOTOR ones.

We don't have a database of which contacts for which model are better, but you do not risk anything by using trial and error, in most cases #1 will work, in some it won't and you'll have to use method #2.

jaclaz

#1206
BetKing

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I read through what I quoted, ofc. But I was just wondering if someone had a better explanation, that's all.

Well, now I know, I'm going to cover both of them with cardstock. Method #3. :thumbup

If you don't have any problems, you can always make some. ;)

Edited by BetKing, 19 May 2010 - 07:49 AM.


#1207
jaclaz

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Well, now I know, I'm going to cover both of them with cardstock. Method #3. :thumbup

Excellent.:thumbup

Another nice way to introduce a possibly risky variation :ph34r: for NO apparent reason whatsoever.

Out of curiosity, WHICH cardstock will you pull out FIRST? :unsure:

Or are you planning to build a robotic arm to pull BOTH at the same time? :w00t:

jaclaz

#1208
nethergate

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Hey peoples. Im a victom of the dreaded barracuda 7200.11, since i bought the drive its always been a bit dicky, it used to require for me to restart the computer on boot for it to detect, i always assumed it was the motherboard as the board was secondhand and the drive was brand new, till one day restarting it wouldnt cure it, its got all the typical symptoms of the firmware problem, so i sent it back to seagate to get the firmware updated and they said that its not the problem, they have said the engineers report states that the "drive is not ready".

Can someone please tell me what this means and if my data is able to be recovered. I have told them to not replace the drive and send me back my dead drive. The drive was only a few months old when it kicked the bucket and when i learned that seagate dont fix they only replace i put it aside until i could find someone to fix it. I stumbled onto this thread and the firmware update seems to be exactly what was wrong.

Can someone please shead some light onto what may be the problem?

Thanks for your time :)

ps. is pcb transplant plausable?

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#1209
jaclaz

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Can someone please shead some light onto what may be the problem?

Thanks for your time :)

I don't want to seem more grumpy that I really am, but evidently you completely failed:

ps. is pcb transplant plausable?

NO.
(please note how the last character in the above line is a "dot" or "full stop" or "period")

JFYI ;):
http://www.msfn.org/...=128807&st=3063

jaclaz

#1210
nethergate

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I read the read me first before i posted, but that was all about firmware updating which is not relivent to me, Yes i did not do a search, but i did google "drive not ready" and didnt come up with much, this thread discusses the bsy fault so i thought id ask here to see if drive not ready and bsy is the same thing.

sorry i didnt mean to get anyones nose out of joint but i did read this thread post to post to page 30 got jack of it and skipped to page 60.
Thanks for the link mate

#1211
HallBert

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Hello
I have a "Barracuda.ES.2" affected by the "BSY error".

Serial N°: 9QM8DLBE
Model: ST3500320NS
Part N°: 9CA154-052
Firmware: MA07
DateCode: 09173
(manufac. date): (2008 October 27th)
SiteCode: KRATSG
PurchaseDate: ????-??-??
FailedDate: 2010-07-08
OEM/RETAIL: OEM (Dell)
UserName: HallBert
Country of User: Canada
fail reason/fine: no detect in bios
OS/PSU: WinXP/LITEON

I'm trying to un-brick the drive using a CA-42 cable (chinese clone).
A problem arise when i type "Ctrl+z" in the hyper terminal, i don't get the prompt "F3 T>". Nothing happens.

When the PCB is mounted on the HDD in a normal way (no isolation between the contact head and the PCB),i get this message

about every minute: "LED: 000000CC FAddr: 0024AFF9" (should indicate that the drive is in a busy state ?)

I'm stuck there...Bad cable??? problem specific to the HDD model ???
I have done some research without finding a solution.
So i need some HELP!!!
Thank you!!!

P/S A soldering between a point on the USB PCB and a small black cable was broken.After resoldering,the loopback test was OK.Also,this CA-42 cable have previously been used to un-brick a couple of affected drives.

#1212
jaclaz

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P/S A soldering between a point on the USB PCB and a small black cable was broken.After resoldering,the loopback test was OK.Also,this CA-42 cable have previously been used to un-brick a couple of affected drives.

So the cable cannot be the problem, right? ;)

Your drive is a .ES2, which should mean that it is "tricky business" :ph34r:
http://www.msfn.org/...howtopic=129551

Be very, very, and I mean VERY thorough in checking the PCB (if it resembles one of those for which we do have a picture) AND in identifying the right pads to short.

Your mileage may (and will :angel ) vary....:whistle:

jaclaz

Edited by jaclaz, 25 August 2010 - 11:01 AM.


#1213
shilbert

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Hello all,

My brother gave me a busted 7200.11 drive to fix (originally was in a retail Maxtor USB enclosure.) It's an ST3500320AS (500 GB), Firmware SD35. It will not show up in BIOS. I had originally suspected it had the BSY error, and I am able to connect to it via a serial port as described in the various guides, but the drive spin-down command (Z) always results in LED errors when covering the head contacts. (When covering the motor contacts, spin-down works, but when I remove the insulator & try to spin up (U) that hangs forever.)

Anyway, after listening more closely to the drive, I suspect the problem is it's mechanically broken -- when I power it on it makes a short "bzzzt" noise every second or so, as if it's trying to spin up but failing. Also, when I try spinning the drive in my hand, I can only hear it move in one direction (i.e., it'll spin clockwise but not counterclockwise), and it just sounds different than all the other drives I own (less 'smooth.')

Is it toast? I have heard that sometimes diodes fail on the controller PCB, but the fact that it sounds odd mechanically spinning in my hands makes me suspect this is not the case.

Some more details from the label:
S/N 9QM0MGVQ
ST3500320AS
P/N 9BX154-568
Firmware SD35
Date Code: 08274
Site Code: KRATSG
WWN: 5000C50009AED7D15
Product of Thailand

Edited by shilbert, 26 August 2010 - 02:25 PM.


#1214
jaclaz

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Anyway, after listening more closely to the drive, I suspect the problem is it's mechanically broken -- when I power it on it makes a short "bzzzt" noise every second or so, as if it's trying to spin up but failing. Also, when I try spinning the drive in my hand, I can only hear it move in one direction (i.e., it'll spin clockwise but not counterclockwise), and it just sounds different than all the other drives I own (less 'smooth.')

Please name a drive model that spins BOTH clockwise and counterclockwise. :w00t:
The repeated "bzzzt" sounds you hear could be the heads desperately trying (and completely failing) to calibrate and find a track.
But it's not clear if the drive spins at all.
Easy test, holding the drive in your hand, with NO power attached, then try slowly rotating it from a horizontal position to a vertical one and continue until you have completely flipped over the drive.
Power it up and try doing the same movements, you'll notice immediately (if it is spinning ;)) a kind of resistance due to the gyroscopic effect of the rotating platter(s).
http://en.wikipedia.org/wiki/Gyroscope

Is it toast?

Unfortunately, it sounds like it is, which does not necessarily mean that it cannot be repaired, only that it needs diagnosing and repairing tools well above our heads (and pockets) or, simply, not worth it.

I have heard that sometimes diodes fail on the controller PCB, but the fact that it sounds odd mechanically spinning in my hands makes me suspect this is not the case.

Most probably you are referring to the TVS diodes.
Normally there are two of them, one on the +5V and one on the +12V line, they are there to hopefully protect the PCB components from overvoltage or excessive spikes.
The idea is that if something is not "kosher" in the power line, a TVS diode will blow, shorting the +5V or +12V to ground.
When they do actually blow, drive:
  • WON'T spin up (not even attempt to)
  • you'll find a short between the +5V or +12V nad ground and your PSU will either self switch off (if auto-protected, like most PC PSU's) or simply blow (if using an el-cheapo external drive power supply)


jaclaz

#1215
shilbert

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Please name a drive model that spins BOTH clockwise and counterclockwise. :w00t:
The repeated "bzzzt" sounds you hear could be the heads desperately trying (and completely failing) to calibrate and find a track.
But it's not clear if the drive spins at all.
Easy test, holding the drive in your hand, with NO power attached, then try slowly rotating it from a horizontal position to a vertical one and continue until you have completely flipped over the drive.
Power it up and try doing the same movements, you'll notice immediately (if it is spinning ;)) a kind of resistance due to the gyroscopic effect of the rotating platter(s).

Yeah, definitely not spinning. :( Tried it with a working drive & the Seagate, I can feel what you're talking about on the good drive and it's not there on the Seagate at all.

Most probably you are referring to the TVS diodes.
Normally there are two of them, one on the +5V and one on the +12V line, they are there to hopefully protect the PCB components from overvoltage or excessive spikes.
The idea is that if something is not "kosher" in the power line, a TVS diode will blow, shorting the +5V or +12V to ground.
When they do actually blow, drive:

  • WON'T spin up (not even attempt to)
  • you'll find a short between the +5V or +12V nad ground and your PSU will either self switch off (if auto-protected, like most PC PSU's) or simply blow (if using an el-cheapo external drive power supply)

jaclaz

Well, the PSU doesn't turn off (and I've tried two of them), so it doesn't sound like any of the diodes blew.

Thank you for your help.

#1216
jaclaz

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Yeah, definitely not spinning. :( Tried it with a working drive & the Seagate, I can feel what you're talking about on the good drive and it's not there on the Seagate at all.

Then it's either:
  • bad motor
  • bad PCB (in the motor regulating part)
  • stuck heads or bearing (statistically the most likely, expecially if it was external unit. It usually means it was dropped)


Nothing you can fix I am afraid. :(

DO NOT EVEN THINK of doing this:
http://forum.hddguru...spin-t7040.html

Thank you for your help.

You are welcome. :)

jaclaz

#1217
HallBert

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Hi jaclaz
Thanks for your reply
I have now tested the CA-42 cable on another Barracuda drive (ST3500320AS) and had no problem to get the prompt F3 T>.

That let the "ES.2" problem !!!??? Wich is as you said, " a tricky business" . I will try to find again the posts about the ES.2/...Ns models,read carrefully (english is not my first language),and take notes.

HallBert

Edited by HallBert, 27 August 2010 - 05:24 PM.


#1218
ElKazador

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Hi, I have my 1.5TB disk ye afflicted with this problem and bought the adapter cable to see if I can solve, but when attempting to make the connection and do not like and not seen the connection schemes must attend in I like the tutorial please if someone has sent me or give me the page where you can see them.

http://cgi.ebay.com/...343891981415822

Edited by ElKazador, 05 October 2010 - 06:40 AM.


#1219
BlouBul

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Hi, I have my 1.5TB disk ye afflicted with this problem and bought the adapter cable to see if I can solve, but when attempting to make the connection and do not like and not seen the connection schemes must attend in I like the tutorial please if someone has sent me or give me the page where you can see them.

http://cgi.ebay.com/...343891981415822



Please do not double-post :angry:

See reply here http://www.msfn.org/...post__p__941713

Edited by BlouBul, 06 October 2010 - 12:18 AM.

Jack of all trades, master of none, though ofttimes better than master of one.

#1220
QMEDLAM

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Hello to everyone.
I´m new to this forum so I apolozie in advance for any mistake I should do in my posting.
I live in Argentina and I bought a second PC with a SAMSUNG disk of 320 Gb. This happened in February 2009.
This are the main data of the machine:
Motherboard: ASUS M3N78-VM
Processor: Athlon 64x2 dual 6000+
RAM 4 Gbytes

Soon afterwards I discovered that it was short of disk space and in March 2009 I bought a second disk: a SEAGATE. This was a brand I trusted for many years ago but....
This are the data fron the label of the disk:
Seagate Barracuda GT 7200.11
500 Gbytes
S/N:
ST3500320AS
P/N: 98x154-305
Firware: SD1A
Data Code:09264
Site Code: WUXISG
WWN: 5000C50012328F2F
Product made in China

A week ago when I start up the PC in the morning, as ever, I din´t found the Seagate any more!
It appeared in WExplorer but the directories only. When I try to open them nothing happens.
I began, in great despair, to google and somewhere I read ¨bricked¨ and from there on I reach your site.
After reading many pages I am in a really mess and I don´t know what to do.
According with some of you, I noticed that it appeared in the POST correctly with 500 Gb, UDMA 6, etc.
Going to the setup it appeared also with 500 Gb, SATA 2, etc.
I take it off the PC, and tried it in my hand and it seems to me that it spin well, without any noises.
In the site of Seagate it appeared that I have the last firmware update. Of course I don´t update for myself, it is as I bought it.
I need a great help, I suppose. Can you help me?

#1221
BlouBul

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A week ago when I start up the PC in the morning, as ever, I din´t found the Seagate any more!
It appeared in WExplorer but the directories only. When I try to open them nothing happens.
I began, in great despair, to google and somewhere I read ¨bricked¨ and from there on I reach your site.
After reading many pages I am in a really mess and I don´t know what to do.
According with some of you, I noticed that it appeared in the POST correctly with 500 Gb, UDMA 6, etc.
Going to the setup it appeared also with 500 Gb, SATA 2, etc.
I take it off the PC, and tried it in my hand and it seems to me that it spin well, without any noises.
In the site of Seagate it appeared that I have the last firmware update. Of course I don´t update for myself, it is as I bought it.
I need a great help, I suppose. Can you help me?

Your drive is not bricked. Different symptoms and SD1A is immune against the bug.

Give us more details of what exactly the symptoms are. When you try to open folders, does it open and show empty or doesn't it open at all? If you rightclick - properties, does it show the right size?
Jack of all trades, master of none, though ofttimes better than master of one.

#1222
QMEDLAM

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Hi BlouBul
I thank you for your fast answer.
1 - When I try to open folders, WE seems to hang, and after a couple of minutes return to show the directories without open them.
2 - When I open Properties it shows the right size AND shows the usage in both partitions.

I have partitioned the disk in three partitions: a) 6 GB. to put in it the swap file. B) 228 Gb. for Data. c) 220 Gb. for Data. In B) and c) the usage is near the 90 %.

I risk myself running HD Tune, Info Tab, and it shows the following:

HD Tune: ST3500320AS Information

Firmware version : SD1A
Serial number : 5QM3W8X3
Capacity : 465.8 GB (~500.1 GB)
Buffer size : n/a
Standard : ATA/ATAPI-0 - SATA I
Supported mode : UDMA Mode 6 (Ultra ATA/133)
Current mode : UDMA Mode 6 (Ultra ATA/133)

S.M.A.R.T : yes
48-bit Address : yes
Read Look-Ahead : yes
Write Cache : yes
Host Protected Area : yes
Device Configuration Overlay : yes
Automatic Acoustic Management: no
Power Management : yes
Advanced Power Management : no
Power-up in Standby : no
Security Mode : yes
Firmware Upgradable : yes

Partition : 1
Drive letter :
Label :
Capacity : 8001 MB
Usage : 0.00%
Type : NTFS
Bootable : No

Partition : 2
Drive letter :
Label :
Capacity : 234464 MB
Usage : 0.00%
Type : NTFS
Bootable : No

Partition : 3
Drive letter :
Label :
Capacity : 234472 MB
Usage : 0.00%
Type : NTFS
Bootable : No

That´s all for now.
Quique Villalba

#1223
BlouBul

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That's strange. :}
Can you copy folders to your working drive? Does it work in safe mode? Can you access the folders in your other drive?
Jack of all trades, master of none, though ofttimes better than master of one.

#1224
jaclaz

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I risk myself running HD Tune, Info Tab, and it shows the following:

It sounds like a perfectly working hard disk that has serious partitioning/filesystem issues.

Just open Disk Management, take a snapshot of it and post the screenshot.

Open a command prompt and try running in it CHKDSK (without ANY command parameter BUT the drive letter) example if the three partitions on that disk are E:\ F:\ and G:\ try running:
CHKDSK E:\
repeat with F: and G:

Post what chkdsk says.

Please also, start a NEW THREAD about your issue, it seems like having nothing to do with this thread scope.

jaclaz

Edited by jaclaz, 02 November 2010 - 02:34 PM.


#1225
QMEDLAM

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Last post in this thread.
To BlouBul and jaclaz:
Many thanks for your concern.
I´ll do my homework and open a new thread called:
QM NEEDS HELP WITH ST3500320AS-SD1A.
Cheers




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