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Seagate Barracuda 7200.11 Troubles

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#1226
damocles

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Hi, I havejust been reading about baracuda 7200.11 drives. Mine is st3500620AS serial 9qm7a9es firmware SD25 date code 09123 site code kratsg, product of thailand. It was supplied as part of a fujitsu siemens computer with a 1 year guarantee. I appreciate this thread has been going a long time so information may have changed, and I have not read every word. At some point it lists an announcement from seagate that this bug did not affect drives made after jan o9. I dont understand the date code so I dont know if it would or would not come into that range. The drive failed gradually. Windows vista became difficult to boot, stuck for long periods but then did boot on a known good configuration. Then next time around total failure and the drive is not recognised. Seagate list the drive serial as needing an update, but they also give a list of firmwares affected and say to get in touch if you have a different one, which this is. I await their response.

The drive seems to run ok without strange noises and holds up boot when fitted in a computer, presumably as it tries to read the drive. It is then not recognised. It failed this summer, but the computer hasnt been used much since new.

I was wondering if people had more information about a wider range of affected drives and if this would be one of them. The slow failure might be indicative of a separate problem with windows, which however caused a sudden rash of power off restarts and thus triggered the disk shutdown.


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#1227
BlouBul

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Hi, I havejust been reading about baracuda 7200.11 drives. Mine is st3500620AS serial 9qm7a9es firmware SD25 date code 09123 site code kratsg, product of thailand. It was supplied as part of a fujitsu siemens computer with a 1 year guarantee. I appreciate this thread has been going a long time so information may have changed, and I have not read every word. At some point it lists an announcement from seagate that this bug did not affect drives made after jan o9. I dont understand the date code so I dont know if it would or would not come into that range. The drive failed gradually. Windows vista became difficult to boot, stuck for long periods but then did boot on a known good configuration. Then next time around total failure and the drive is not recognised. Seagate list the drive serial as needing an update, but they also give a list of firmwares affected and say to get in touch if you have a different one, which this is. I await their response.

The drive seems to run ok without strange noises and holds up boot when fitted in a computer, presumably as it tries to read the drive. It is then not recognised. It failed this summer, but the computer hasnt been used much since new.

I was wondering if people had more information about a wider range of affected drives and if this would be one of them. The slow failure might be indicative of a separate problem with windows, which however caused a sudden rash of power off restarts and thus triggered the disk shutdown.

All SD25 firmware is affected.

I think you are right about it being a separated problem in the beginning, but if it is now constantly not being recognised in bios, it *might* now be suffering from BSY.

A good place to start is http://www.msfn.org/...-read-me-first/ where you will get all the details of what is wrong and how to fix your drive.
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#1228
damocles

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havnt built a serial interface to connect something for 20 years, but hey. Cant help thinking that it ought to be possible to reprogram the disc via the pc sata connector. Would that be one of the big secrets seagate want to keep hidden? Anyone know what my date code 09123 translates as?

And thanks to everyone who wrote the threads here. It was fun reading your chase trying to figure this out.

#1229
jaclaz

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Cant help thinking that it ought to be possible to reprogram the disc via the pc sata connector. Would that be one of the big secrets seagate want to keep hidden?

Good luck on your wild goose chase. :whistle:

Anyone know what my date code 09123 translates as?

Yes. :)
http://homepages.tes...no-answers.html

See here ;):
http://tinyurl.com/2ccy9yx

jaclaz

#1230
karas667

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ok so this is the best place i've been able to find for help with my problem, so i bought a Seagate Barracuda 7200.11 (in the form of a buffalo 1TB external drive) and its worked fine for me for about 2 years now, a couple of weeks ago i got a virus/error/my computer was just being retarded and wouldn't let me install any new programs or updates (it got to the "i've read and agree to the terms and conditions" page then the installation window just dissapeared) so i moved "everything" (every file, movie and photo i own) onto my external taking it to about 950GB full out off 1TB and began a full clean reinstall of windows xp my external worked fine for another couple of days, then one day i turned in on and nothing.

The disc spins up fine but my computer and laptop dont even recognise that ive plugged something in, then i heard of then type ofproblems being talked about here so i started reading the thread and got to about page 7 befor i realised a ) this thread is really long and b ) most of waht is being said is going over my head (i have no idea what most of the abbreviations stand for) , im not some computer illiterate goon but im not as advanced as some of the users on here.

as such im going to post as much information as i can here and see if anybody can give me instructions as to a home fix. the external inself is currently in multiple pieces as i took it appart and tried to install it as an internal drive and force my bios to detect the drive, this didn't work at all, obviously i can put it back together if needed.

Seagate Barracuda 7200.11 1000GB

S/N: 9QJ16WXB

ST31000340AS

P/N: 9BX158-501

Firmware: SD15

Date Code: 08513

Site Code: KRATSG

WWN: 5000C5000D4D6A88

(MIC)
STX-ST31000340AS ( B )

this is all the information that there is on the acctuall HD in question any help appreciated and while waiting i will continue to slowly work my way through the rest of the thread, however i dont think this will be much help as most of the links are now dead.
thx in advance to anybody who reads this and/or helps.

Edited by karas667, 18 November 2010 - 01:08 PM.


#1231
BlouBul

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The disc spins up fine but my computer and laptop dont even recognise that ive plugged something in, then i heard of then type ofproblems being talked about here so i started reading the thread and got to about page 7 befor i realised a ) this thread is really long and b ) most of waht is being said is going over my head (i have no idea what most of the abbreviations stand for) , im not some computer illiterate goon but im not as advanced as some of the users on here.

as such im going to post as much information as i can here and see if anybody can give me instructions as to a home fix. the external inself is currently in multiple pieces as i took it appart and tried to install it as an internal drive and force my bios to detect the drive, this didn't work at all, obviously i can put it back together if needed.

Hi karas667

On the top of all the pages in this section, you will find the following quote:

If you have questions about Seagate 7200.11, do read the READ_ME_FIRST, then read the FGA. If your questions remain unanswered after reading those two stickies, then post.

The READ-ME-FIRST should guide you as to not have to read all the many pages, but only the relevant ones. There you will find a link to the guide by CarterinCanada and the FGA.

After you have read those three documents, and still have questions, you are more than welcome to ask SPECIFIC questions. But don't you think to ask for the whole procedure is a bit much? Posted Image
Jack of all trades, master of none, though ofttimes better than master of one.

#1232
CylonWolf

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Hey guys, so Ive finally gotten around to getting the parts needed to (hopefully) fix my drive. However, I want to clarify one thing that I cant find the answer to before I proceed. Even after reading the stickies and whatnot, I still cant say with 100% certainty that my drive is a victim of this firmware issue, although Im pretty certain this is the case. If its actually some other issue that provides the same symptoms, will I damage the drive by doing this? I guess at this point maybe it doesnt matter, either I get my data back or I dont, but I do have to wonder.

#1233
BlouBul

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Hey guys, so Ive finally gotten around to getting the parts needed to (hopefully) fix my drive. However, I want to clarify one thing that I cant find the answer to before I proceed. Even after reading the stickies and whatnot, I still cant say with 100% certainty that my drive is a victim of this firmware issue, although Im pretty certain this is the case. If its actually some other issue that provides the same symptoms, will I damage the drive by doing this? I guess at this point maybe it doesnt matter, either I get my data back or I dont, but I do have to wonder.

Hi CylonWolf,
Welcome back!

No problem to do the fix even on a drive that is not bricked. :D It just resets the settings to factory default (and thereby clearing the error that caused it to brick).

Good luck!
Jack of all trades, master of none, though ofttimes better than master of one.

#1234
imawag

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Hey guys, so Ive finally gotten around to getting the parts needed to (hopefully) fix my drive. However, I want to clarify one thing that I cant find the answer to before I proceed. Even after reading the stickies and whatnot, I still cant say with 100% certainty that my drive is a victim of this firmware issue, although Im pretty certain this is the case. If its actually some other issue that provides the same symptoms, will I damage the drive by doing this? I guess at this point maybe it doesnt matter, either I get my data back or I dont, but I do have to wonder.

Hi CylonWolf,
Welcome back!

No problem to do the fix even on a drive that is not bricked. :D It just resets the settings to factory default (and thereby clearing the error that caused it to brick).

Good luck!



There should be no good luck involved.

Is not right that seagate get away with this - this is my second "brick"courtesy of them.

Files contained on both my "bricks" are irreplacable. I've paid my hard earned money in order to keep files which are important to me.

Best case scenario is a replacement of my bricks and/or a hugely expensive attempted recovery process.

Not good enough - if they can't provide a reliable product - then they shouldn't try to sell second rate crap and expect us to "suck it up".

Here's a thought - how about we consider taking out a class action against them?

Apologise in advance for such a strong first post - but am very p*ssed off.

Edit: Spelling

Edited by imawag, 22 December 2010 - 05:07 AM.


#1235
icefloe01

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There should be no good luck involved.

Is not right that seagate get away with this - this is my second "brick"courtesy of them.

Files contained on both my "bricks" are irreplacable. I've paid my hard earned money in order to keep files which are important to me.

Best case scenario is a replacement of my bricks and/or a hugely expensive attempted recovery process.

Not good enough - if they can't provide a reliable product - then they shouldn't try to sell second rate crap and expect us to "suck it up".

Here's a thought - how about we consider taking out a class action against them?

Apologise in advance for such a strong first post - but am very p*ssed off.

Edit: Spelling



Wow. Just, wow. Thank you for thoroughly reading the thread and staying completely on top of the issue and realizing that big, bad Seagate has truly gotten a huge, evil deed over on us. Fight "The Power"! Down with "The Man"!! Curse them for doing this to us and then offering to repair the drives for free and offer free data recovery!! That's just totally unacceptable because everything they produce should be 100% perfect! No flaws ever allowed!! Nevermind the fact that if we have irreplaceable data we should have multiple, redundant backups (some offsite), and if we don't that's Seagate's fault as well!! D*** you Seagate!! D*** you to H***!!! </sarcasm>

#1236
BlouBul

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There should be no good luck involved.

There is no luck involved. It is very straightforward. Good Luck is defined as

I wish you success. This term is used both straightforwardly, as in Good luck on your journey , and sarcastically, implying that what someone is undertaking is not likely to succeed, as in If you think you'll find that long-lost letter, good luck to you .


Is not right that seagate get away with this - this is my second "brick"courtesy of them.
Files contained on both my "bricks" are irreplacable. I've paid my hard earned money in order to keep files which are important to me.

Did you not learn after the first brick to update your firmware and to back up your data? :whistle:

Best case scenario is a replacement of my bricks and/or a hugely expensive attempted recovery process.

Best case is to read the stickies and repair both for a once of purchase of under $20 :D

Not good enough - if they can't provide a reliable product - then they shouldn't try to sell second rate crap and expect us to "suck it up".

It is a reliable product, once you update the firmware and not ignore the fact that some of your previous disks were bricked because you did not upgrade the firmware.

Here's a thought - how about we consider taking out a class action against them?

Good luck to you ;)

Apologise in advance for such a strong first post - but am very p*ssed off.

We can see that. Now calm down, read the stickies, and if you need help to fix your two bricks without any external luck required, feel free to ask specific questions and we will try to help you.
Good Luck ;)

Edited by BlouBul, 22 December 2010 - 02:22 PM.

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#1237
icefloe01

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BlouBul= B)

#1238
jaclaz

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It is a reliable product, once you update the firmware and not ignore the fact that some of your previous disks were bricked because you did not upgrade the firmware.

...firmware that was NOT released before the drives started falling down bricking like flies, and additionally the early versions of the firmware update were also no good AND the stupid seagate tool DID NOT (and doesn't still) list correctly drives affected.

... and I don't remember seeing anywhere on newspapers actual recalls....:whistle:
http://en.wikipedia..../Product_recall

Though there are no safety issues involved, we have the Intel recall of 1994 as a precedent, they could well do somethng like that....

The real issue is not in the actual problem - it may (and it has and it will) happen to *any* hard disk manufacturer, it is in the way it was managed badly once found out.

For the record, these topics have been already talked to death:
http://www.msfn.org/...ndpost&p=935754
http://www.msfn.org/...ndpost&p=905666

jaclaz

#1239
corkyblue

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heres a quick one chaps - in buying the RS232 to TTL converter do I specifically need 3.3v or will a 5v one do the job?

dont want to fry anything!

Corky

#1240
jaclaz

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heres a quick one chaps - in buying the RS232 to TTL converter do I specifically need 3.3v or will a 5v one do the job?

What is the difficult part in the README first? :w00t:
http://www.msfn.org/...-read-me-first/
READ ATTENTIVELY point #10! :realmad:

Draw your own conclusions.

jaclaz

#1241
BlouBul

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heres a quick one chaps - in buying the RS232 to TTL converter do I specifically need 3.3v or will a 5v one do the job?

What is the difficult part in the README first? :w00t:
http://www.msfn.org/...-read-me-first/
READ ATTENTIVELY point #10! :realmad:

Draw your own conclusions.

jaclaz


Also see here http://www.msfn.org/...post__p__958609

No need to double post. :angry: Same questions will yield the same answers. :w00t:

Edited by BlouBul, 07 March 2011 - 09:26 PM.

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#1242
cretan

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Hi there! I'm really stuck! I tried the guide with a usb to TTL, i got the adapter to work (through the loopback test) i connected my ST3500320AS with the adapter terminal is working ok, i got the Z (spin down command) working ok BUT when i remove the card and press the U command nothing happens! I tried with the card and i also tried removing the pcb, then connect again to run the U command but same resolt, Nothng! Can anyone help me?

#1243
jaclaz

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Hi there! I'm really stuck! I tried the guide with a usb to TTL, i got the adapter to work (through the loopback test) i connected my ST3500320AS with the adapter terminal is working ok, i got the Z (spin down command) working ok BUT when i remove the card and press the U command nothing happens! I tried with the card and i also tried removing the pcb, then connect again to run the U command but same resolt, Nothng! Can anyone help me?

Check, double check, triple check, contacts, cleaning them thoroguhfully.

See here:
http://www.msfn.org/...c-00006008-fix/
http://www.msfn.org/.../page__st__2703

Try tightening a little bit more screws around contacts after having removed the cardboard.

jaclaz

#1244
cretan

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Thanks for your quick reply, but i got no error durring the processe, i just get nothing after the spinning down!if i had an issue with the contacts, should'n i have any error message before?

#1245
cretan

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Tried all the cleaning processes, no good. I can't get the drive to spin up, all i hear is some noises like it is trying to get to speed but no luck! Is it ok to skip this step?

#1246
farafafafafa

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hallo Ist necesary the CA42 cabel or can i with a USB do it

#1247
jaclaz

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hallo Ist necesary the CA42 cabel or can i with a USB do it

READ the READ-ME-FIRST (which is supposed to be READ FIRST):
http://www.msfn.org/...-read-me-first/

ALL OF IT.

AND PARTICULARLY point #10.

THEN, BEFORE asking a question that has been asked ALREADY n times, please review the FGA's (Frequently Given Answers):
http://www.msfn.org/...-720011-drives/
ALL OF THEM.

AND PARTICULARLY FGA #6.

ONLY IF the matter is not already covered in the above, THEN please ask a question (a NEW question, I mean, not a "same one" already asked over, and over :ph34r: ).

jaclaz

P.S.: If you have problems with English, this may be of use to you (a Spanish version of the Gradius approach):
http://www.msfn.org/...d15-en-espanol/

Edited by jaclaz, 15 January 2012 - 01:32 PM.


#1248
wmbfpz

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Hi - Thanks Zenkas for your info I too have a similar problem. See end of reply as I just found seagate firmware updater.

This is my first post and I have 4 of these drives bundled in a CUBE247 Taurus platform. Unfortunately CUBE247 went broke.

I spoke to the lawyers handling the winfd up and I may have some redress with the Credit card co as I purchased a 3 year RTB warranty.

Not sure why - they had pretty good QC the drives were mounted on rubber spring secured by the usual screw so good suspension. I've not seen that since Digital Equipment Corp drives in teh PDP 11's and VAX/Alpha VMS boxes and the layout was so orderly.

So I was surprised at their down fall. It could be due to this drive issue as an OEM is often responsible for teh whole system.

Well I immediately installed Acronis Drive Monitor and backed up the rest of the drives.

The Monitor declares tha tthe drives are SAMSUNG manufactured. Not sure if this is really true. It is possible that SEAGATE obtained its drives from samsung and their contract would prevent this disclosure.

One drive - with most of my data suddenly disappeared - Yes I am guilty of not having proper backup but never found anything that worked like Backup/verify/image/ignore=interlock on the old VMS OS.

In the past I have had one success story by replacing the SATA hardware from another disk to pull the data off.

That was a drive of the order 80GB.

Not sure if this could wreck the data or bring it into life but its a last ditch attempt before giving it to an expensive specialist.

As the problem I experienced was multiple pauses in Windows followed by non -existant drive - I usually use Hibernate on my machine which seems to ignore a lot of the bios POST problems - as soon as I did a normal reboot - BIOS POST blocked the boot and then window 7 BSOD reboot loop.

So if teh firmware is the problem how can we update it and if so will this permit data to be accessed. This seems to be the optimal way forwards if seagate have a software tool to permit this - surely they would on such a complex drive?

If the Firmware update is impossible without a soldering iron or screwe driver then is there a tool to recover data from my Seagate Barracuda LP 1.5 TB details below

Is there a suitable program that can salvage the data - if so which one and what is the cost?

I am hoping its just a firware bug as many links suggest.

I have 4 drives identical - this is the first to go with 121 days of use over about 2 years. The machine has been power cycled 548 times according to Acronis disk monitor on C: drive.

Disk Info:
Seagate Barracuda LP 1.5 TB
Model: ST31500541AS
P/N: 9TN15R-510
Firmware: CC34
S/N: 6XW0559R

I have contacted 2 specialist companies which seem to sugges that there is a fix for this - will update this if I get a response.

Here are some links for the firmware updater I just discovered - not tried yet though:

http://niallbest.com...age-1/#comments

Firmware updater for my drive : http://knowledge.sea...&fs=Search&pn=1

It looks like the firmware can be updated from within windows - seems seemless... But some discussion indicate that they were forced to boot up into a CD OS and issue a DOS like command

Barracuda LP Firmware Update
Back
Subscribe

New firmware version: CC35

Please verify your drive model number, serial number, and firmware revision using the Drive Detect software.

This article applies to the following models.

ST3500412AS
ST31000520AS
ST31500541AS
ST32000542AS

If the firmware upgrade installation instructions are not followed properly, the firmware upgrade could be data destructive and/or render your hard drive inoperable. As Seagate does not warrant the data on your drive, in addition to regular back-ups, your data should be backed up, if possible, before upgrading the drive firmware. Additional information on backing up the contents of your drive can be found at the How To Use section of our website. Though this firmware upgrade to your product is a change to the product, the terms and conditions of your Seagate warranty for the product will remain effective to its normal expiration. For other warranties on your product please consult the warranty documentation provided by your supplier.

The Firmware Update Utility runs within Windows. Click to download and run it.

See Document ID: 210091 for instructions on updating your firmware in Windows using this .exe file.

For non-Windows systems with Intel compatible processors we also offer a bootable CD ISO image, which will create a bootable CD.
For instructions on updating your firmware using the bootable CD ISO image, please see the bootable CD firmware update procedure.
For instructions on how to create a bootable CD please see: How to burn an .iso image onto a CD.

If the upgrade instructions are not followed properly, the upgrade could be data-destructive and/or render your hard drive inoperable. Seagate does not warranty the data on your drive, so in addition to regular backups, your data should be backed up to a separate secure location/media before upgrading the drive firmware.

Other Firmware updater links: http://knowledge.sea...Windows_Vista_7

http://lime-technolo...hp?topic=9877.0

I also noted this in one of the comments which may be good background info and help us become sensitive to issues which could effect drive lifetime integrity:

44. sigpaw says: From: http://niallbest.com...age-1/#comments
January 6, 2011 at 12:41 am
Hi Niall,
I currently own 14 of the Seagate 2TB 5900 RPM drives and 24 of their 1TB 7200 RPM drives. I have struggled “a bit” with the clicking on all of my 2TB drives. The clicking appears to be caused by more than one source.
Problem 1
One of my computers has a pair of 2TB drives stacked on top of one other in a removable aluminum tray. The drives are mounted flat in the tray and the tray has an adjustable speed cooling fan bolted to one end. If I crank the fan speed up past about 3500 RPM *BOTH* of the drives chatter and click incessantly. I returned the original drives for replacements TWICE with no change. I flipped the drives end for end in the tray thinking there might be some sort of electrical interference with no improvement. I finally realized it was the VIBRATION from the fan being transferred through the aluminum frame (into the drive frame) causing the problem. Excessive vibration causes a “dithering effect” on the head arm. The actuator on the drive head arm assy simply can’t overcome the effects of strong vibration, which causes head alignment to be off enough to cause the drive to re-seek in an attempt to regain proper alignment.
Problem 2:
ALL of my 12 drives plus several others I returned for exchange (because of clicking and slow data xfer while clicking) have a hard time operating properly if they are mounted on their edge, or mounted vertically on one end. HOWEVER the moment they are laid down FLAT they settle down, become quite and xfer data at 90mb/sec or better (while clicking they often transfer data as slowly as 20mb/sec). I own an Antec Fusion Black media center case that has a spot up front for mounting two SATA drives up on edge side by side. I found that if I lay my new drives down flat and perform a full LONG format prior to mounting them up on edge they will function properly mounted up on edge for about 2 months of continuous use. Then they each (within minutes of one another) will begin to click and chatter. The clicking continues until I open the case, remove the drives, lay them flat and access each sector once while it is laying flat. They will then work quietly for another 2 months or so. Each time this has happened (3 times so far) the clicking stops IMMEDIATELY after they are laid flat.
I finally purchased a pair of WD 2TB drives to use in my Antec case (they seem to be quite happy mounted on their edge).
Conclusion:
These drives are squeezing 500GB of data on each 3 ½ platter surface! Most folk have no comprehension of the incredible tolerances these drives must be capable of maintaining; in spite of changing temperature, vibration, and drift due to repeated erase/write operations, etc. Fact is, these little drives are very “intelligent” with more smarts than any of the original micro computers of a couple decades ago.
They monitor a number of factors and automatically recalibrate themselves to remain reliable over time. I suspect that “nasty Mister Gravity” (in the case of edge mounting) or “nasty Mister Momentum” (in the case of vibration) is causing 90% of these clicking problems we are seeing. Fact is these are very sensitive precision devices.
BTW in spite of all these “anomalies” I remain an AVID Seagate fan and still continue to purchase (and plan to continue to purchase) their products (2TB drives included). These Seagate drives never fail to xfer data (when they are mounted and “treated properly”) in excess of 85mb/sec. Some even peak above 110mb/sec on the inner tracks. The fastest I have ever seen a WD drive xfer is somewhere in the 65mb/sec range. The Seagates ARE reliable over time and have a 5 year warranty to boot. Their biggest shortcoming has been in NOT educating their customer base about some of these issues. Super high density storage DOES come with a few caveats it seems…
Regards,
‘Sig


So I'm going to have to consider an alternative automated backup solution possibly to the cloud if it is secure enough. Any suggestions for a small 2 PC setup?

Many thanks for any further advice and suggestions.

Hope this helps - Will let you know if the drive springs back into life - although I just realised that Windows wont boof with the failed drive - so maybe I will have to use the ISO CD... Can obviously upgrade the currently working ones...




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