bigjimmcbob Posted January 17, 2009 Share Posted January 17, 2009 Number:Serial N°:Model:Part N°:Firmware:DateCode:SiteCode:PurchaseDate:FailedDate:OEM/RETAIL:UserName:Country of User:fail reason/fine:OS:PSU5QM2****:ST3500320AS:9BX154-303:SD15:09105:WUXISG:10/21/08:NOT YET:OEM:bigjimmcbob:CANADA:file:DSN-323(Linux based):N/ABeen using this drive in my DSN-323 acts as a nightly backup server. No issues yet.Not sure how the Dlink DSN-323 is designed (Bios etc) or how it detects drives and what SATA commands it uses/supports. Link to comment Share on other sites More sharing options...
chrisbkr Posted January 17, 2009 Share Posted January 17, 2009 Mine failed on jan 15th. I went online to get review to buy another and found the news. Bought Western Digital inseated of another on of these. Never again will I buy another Seagate when they fail to be forthcoming about these issues.90j13858:ST31000340AS:9BX158:SD15:08527:KRATSG:Aug08:1/15/09:OEM:chrisbkr:USA:FAILURE-BIOS NO-Detect:WinVista:650W pwr suply Link to comment Share on other sites More sharing options...
cdturri Posted January 18, 2009 Share Posted January 18, 2009 For those wanting to scream at someone I suggest you go to the Contact Us page in Seagate.com (http://www.seagate.com/www/en-us/about/contact_us/) and click on Media. There are a couple of people you could email:COMMUNITY RELATIONSelena.sexton@seagate.comian.o'leary@seagate.comlotus.tan@seagate.com Consumer Solutions Division / Seagate and Maxtor Retail / Storage Solutions nathan.papadopulos@seagate.comsiobhan.m.lyons@seagate.comDesktop and Notebook Storagemichael.hall@seagate.comI already emailed all them. Make them hear your pain, let's make their mail inboxes get full with our complaints. If they don't want to hear about it so be it. One email per drive dead should be a reasonable punishment!!! Link to comment Share on other sites More sharing options...
bertm Posted January 18, 2009 Share Posted January 18, 2009 (edited) failed this morning in nederlandbought in september9qm6146s st3500320as 9bx154-303 sd15 09075 kratsg 5000c5000daf4d71booting takes 10 times longer. no detect in bios.luckaly only torrents and games where lost.2 other barracudas are still good. 1 of them is now 1 year old.the hd that failed was making noise alot with parking or something during windows sessions. Edited January 18, 2009 by bertm Link to comment Share on other sites More sharing options...
Jackie78 Posted January 18, 2009 Share Posted January 18, 2009 Mine failed on jan 15th. I went online to get review to buy another and found the news. Bought Western Digital inseated of another on of these. Never again will I buy another Seagate when they fail to be forthcoming about these issues.90j13858:ST31000340AS:9BX158:SD15:08527:KRATSG:Aug08:1/15/09:OEM:chrisbkr:USA:FAILURE-BIOS NO-Detect:WinVista:650W pwr suplyStrange thing is: when I enter your serial number in seagates online checker, they say your drivbe is not affected. Wo how much can you trust that tool?http://support.seagate.com/sncheck.htmlLet's share our results here: http://www.msfn.org/board/index.php?showtopic=128793 Link to comment Share on other sites More sharing options...
wirefall Posted January 18, 2009 Share Posted January 18, 2009 Thanks a lot for this thread, my 500GB failed a few days ago, showing OGB. Bought last Oktober. Here we go:Number:Serial N°:Model:Part N°:Firmware:DateCode:SiteCode:PurchaseDate:FailedDate:OEM/RETAIL:UserName:Country of the User: fail reason/fineXX:9QM68R5A:ST3500320AS:9BX134-505:SD25:09085:KRATSG:2008-10-01:2008-01-03:RETAIL:wirefall:Germany:showing 0GB: Win XP Home:500 W pwr supplyI`ve used it via RAID 1, so no data loss *knock on wood*Now I'm thinking about sending it to seagate for a cahange, but what about my data? What about the possibility of misusing by the people at seagate ... Link to comment Share on other sites More sharing options...
donnerzusel Posted January 18, 2009 Share Posted January 18, 2009 (edited) Hi folks,I just registered because I have one of those Seagate Drives.xx:5QJ1****:ST31000340AS:9BX158-303:AD14:09127:WUXISG:2008-10-15:2008-01-18:OEM:donnerzusel:Germany:Failed AFTER Firmware Upgrade recommended by Seagate:Linux 2.6.28:Enermax PRO82+ 425WStrange thing: I had a chat yesterday with one of those Seagate guys. At that time, I had Firmware SD15 running and the drive was running fine.He affirmed that my drive (see above) is affected by the firmware issue. He gave me a link to a firmware update and a certificate number to access that page. I asked him if it is safe to "upgrade" the firmware from version SD15 to AD14 because I've read some posts of bricked hard drives. He assured me that the upgrade is necessary and safe to do. So I created the bootable CD, powered down the computer, disconnected everything except a CD drive and the Seagate HDD and started the upgrade. Everything went fine, I powered down the computer as requested, waited for some minutes and powered it on again. Well, and with the new firmware the BIOS reports an error while trying to access the Seagate HDD. I tried this hard disk in several other machines, it doesn't work anymore.Edit:Strangely, the BIOS still reports the full capacity of the drive, but refuses to boot if the drive is connected and reports "HARD DISK ERROR". If I put the power cable into the drive just after the POST, the computer boots happily from my first HDD (the faulty Seagate drive is just for data). The Seagate drive is unaccessible from Windows (it contains only ext3-partitions, but it is not shown in the Hardware tabs or the Drive Management) as well as from Linux. Linux is able to see and identify the drive and capacity, it reports the new firmware version (AD14) but hangs if I try to access the sectors on it.If I boot from the Seagate Firmware-Upgrade CD (using the same trick as above: replug the power after POST), the Flash-Tool recognizes the Hard Drive and is able to flash the AD14 firmware again. But it is unaccessible as well. So maybe I'm doing something wrong here or Seagate has some issues with the "new" firmware. Oh, and the online tool at the Seagate page where you put in the Serial number, tells me that my drive is affected. Of course, I backed up the data before flashing, so I don't suffer from data loss./EditLong story short:-ST31000340AS with Firmware SD15 (working)-Seagate support acknowledged that the drive is affected-Seagate support suggests firmware upgrade to AD14-upgraded firmware, drive bricked.Thank you, Seagate. Edited January 18, 2009 by donnerzusel Link to comment Share on other sites More sharing options...
ciobi Posted January 18, 2009 Share Posted January 18, 2009 Made my own blist from the data: http://app.blist.com/#/blist/karyudo/Seaga...-Drive-FailuresPerhaps it would be interesting to add a column with the "affected" status as reported by http://support.seagate.com/sncheck.html , to get an idea about how good this S/N check actually is. It seems that there are drives that are found by it as "not affected" but have failed with the symptoms that started this discussion. (See also: http://www.msfn.org/board/index.php?showto...st&p=828094 )My drive: 5QM3****:ST3500320AS:9BX154-303:SD15:09142:?:WUXISG:2009-01-06:N/A:OEM:ciobi:Romania:fine:Linux(My drive was working OK, but I took it out to avoid bricking it; I'll put it back when this mess gets sorted out.) Link to comment Share on other sites More sharing options...
aalexandre Posted January 18, 2009 Share Posted January 18, 2009 failed todaybought in november (Russia, Moscow)1:5QJ0QHZ7:ST31000340AS:9BX158-303:SD15:09056:2008-10-09:WUXISG:2008-11-01:2009-01-18:N/A:aalexandre:Russia:(no detect in bios):winXPNoted that before death I fulled totally full disk - luckaly these were only torrents2 other barracudas are still good (s/n start 9QJ0 ...) and online serial checker says they are not affected. They were bought in june-july Link to comment Share on other sites More sharing options...
sellig Posted January 18, 2009 Share Posted January 18, 2009 Failed today ; from france 9QM3****:STM3500320AS:9GT154-325:MX15:08401:KRATSG:2008-10-30:2009-01-18:RETAIL:sellig:FRANCE:(not detected in bios):XP proLoose family videos Link to comment Share on other sites More sharing options...
Gradius2 Posted January 18, 2009 Share Posted January 18, 2009 9QK0****:ST3750330AS:9BX156-303:SD15:08495:KRATSG:2008-07-01:2009-08-14:OEM:Gradius2:Chile:POST error (it recognize, but returns error on POST)9QK0****:ST3750330AS:9BX156-303:SD15:09023:KRATSG:2008-08-10:2009-08-14:OEM:Gradius2:Chile:BSY error9QK0****:ST3750330AS:9BX156-303:SD15:09023:KRATSG:2008-08-10:2009-08-14:OEM:Gradius2:Chile:BSY errorOS: Vista Ultimate SP1 x64 (on all them)Gradius Link to comment Share on other sites More sharing options...
DerSnoezie Posted January 18, 2009 Author Share Posted January 18, 2009 (edited) First of all: Thanks to all new members for sharing your 7200.11 data with us! Second point: Please pay attention to the particular unfortunate experience below, which was reported by donnerzusel: Long story short:-ST31000340AS with Firmware SD15 (working)-Seagate support acknowledged that the drive is affected-Seagate support suggests firmware upgrade to AD14-upgraded firmware, drive bricked.Thank you, Seagate.We have repeatedly warned for the dangers of "upgrading" your firmware from SD15 to AD14, but now even some seagate support employees appear to be making this mistake. Edited January 18, 2009 by DerSnoezie Link to comment Share on other sites More sharing options...
rook-ie Posted January 19, 2009 Share Posted January 19, 2009 (edited) 5QM3****:ST3500320AS:9BX154-303:SD15:09233:WUXISG:2009-01-07:N/A:RETAIL:rook-ie:MALAYSIA:fine:winXPstill fine Edited January 19, 2009 by rook-ie Link to comment Share on other sites More sharing options...
Karlston Posted January 19, 2009 Share Posted January 19, 2009 (edited) http://seagate.custkb.com/seagate/crm/self...sp?DocId=207931 has been updated with links (by drive model) to firmware downloads.The firmware for some models is still being QA'd.On a local forum, people are getting errors trying to do the firmware update, one guy tried 3 different PCs without success...http://forums.whirlpool.net.au/forum-repli...1&p=12#r240Please post your results, good or bad...EDIT: Looks like Seagate stuffed the release...http://forums.seagate.com/stx/board/messag...e.id=5287#M5287 Edited January 19, 2009 by Karlston Link to comment Share on other sites More sharing options...
cirap Posted January 19, 2009 Share Posted January 19, 2009 (edited) registered just to post this: bought mine durng July of 2008. been running more than 12h 24/7 since then, no problems at allbtw: How do I find out the Part N°? Drive Detect nor Seatools tells me anything92:5QM25EB6:ST3500320AS:9BX154-303:SD15:08512:WUXISG:2008-07-15:N/A:OEM:cirap:Sweden:fine:Vista X64:Hiper 580Wthat's all the info I could find out. if someone can tell me how to find the rest I will update the post, but since my drive is fine I won't bother with it right nowedit: I could find out the rest of the stuff by removing the front cover of my case and peeking in, didn't have to remove the side panel or take out the drive to clarify: I bought the disc at a retailer, but it says "For OEM Use" on the drive. so I assume I should of put OEM in the data? Edited January 19, 2009 by cirap Link to comment Share on other sites More sharing options...
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