[DerSnoezie]

AlexLilic, on Jan 16 2009, 01:01 AM, said:

Here are the details of my new brick. Couple of months old with no BIOS detection:
9QM281K9:ST3500320AS:9BX154-303:SD15:08381:KRATSG:(unsure):(01-12-09):DeadST3500320AS:SWE:(No detect in BIOS)

Thanks! Is this an OEM drive and what kind of OS and power supply are you using? If you can't remember the exact purchase date, the correct month and year will also do.

BTW is this entry also yours?:

62:9QM7****:ST3500320AS:9BX154-303:SD15:09116 (18-09-08):KRATSG:(25-11-08):(13-01-09):DeadST3500320AS:USA:(No detect in BIOS)

Because you appear to have the same username..

Edit ow, I see now, you're AlexLilic

so: **9QM281K9:ST3500320AS:9BX154-303:SD15:08381:KRATSG:(unsure):(01-12-09):AlexLilic:SWE:(No detect in BIOS)** it is.

Well I'm off for some sleep now. Tomorrow's going to be an exciting day - with a possible official statement from seagate -, but I won't be back until late. Work Work Work..

This post has been edited by puntoMX: 16 January 2009 - 06:04 PM

[Karyudo]

@DerSnoezie: The night shift has been hard at work...

I've cleaned up the raw data from your first post, in the following ways:

- removed complete serial numbers; just first four characters remain
- removed extra spaces
- fixed some typos from users
- regularized the fine/(reason) text
- changed all dates to YYYY-MM-DD (ISO 8601)
- converted dates of the form "Month 200x" to YYYY-MM-01
- made sure all ':' are in place, so columns line up

My version of the data imports perfectly into Excel, so you can do some sorting/filtering/data mining.

Enjoy!

=====
Number:Serial N°:Model:Part N°:Firmware:DateCode:MfgDate:SiteCode:PurchaseDate:FailedDate:OEM/RETAIL:UserName:Country of User:fail reason/fine:OS
1:9QM7****:ST3500320AS:9BX154-303:SD15:09146:2008-10-09:KRATSG:2008-10-01:2008-12-24:N/A:poolcarpet:Malaysia::
2:9QM6****:ST3500320AS:9BX154-303:SD15:09115:2008-09-17:KRATSG:2008-10-01:2008-12-28:N/A:DaftMule:UK::
3:9QM6****:ST3500320AS:9BX154-303:SD15:N/A:N/A:KRATSG:2008-12-05:2008-12-19:N/A:DerSnoezie:Netherlands:(no detect in bios):
4:9QM4****:ST3500320AS:9BX154-303:SD15:08503:2008-06-16:KRATSG:2008-08-01:2008-11-01:N/A:dskbrk:::
5:9QM3****:ST3500320AS:9BX154-568:SD81:08464:2008-05-20:KRATSG:2008-08-01:2008-12-23:N/A:ToKuRo:Chile:(no detect in bios):
6:9QM7****:ST3500320AS:9BX154-501:SD15:09134:2008-09-30:KRATSG:2008-10-28:2009-01-07:N/A:jeroen__online:Netherlands::
7:9QM2****:ST3500320AS:9BX154-303:SD15:08406:2008-04-10:KRATSG:2008-04-12:2008-12-23:N/A:quattro150:Malaysia::
8:9QJ0****:ST31000340AS:9BX158-303:SD15:08496:2008-06-12:KRATSG:2008-09-01:2009-01-08:N/A:Nichev:::
9:9QM7****:ST3500320AS:9BX154-303:SD15:09114:2008-09-16:KRATSG:2008-10-13:2008-12-14:N/A:PrOdiGy1:UK::
10:9QJ1****:ST31000340AS:9BX158-303:SD15:09063:2008-08-11:KRATSG:2008-11-01:2008-12-27:N/A:AVINNC:USA::
11:9QJ1****:ST31000340AS:9BX158-303:SD15:08515:2008-07-02:KRATSG:2008-08-01:2009-01-04:N/A:Ruddrage:UK::
12:9QM6****:ST3500820AS:9BX134-505:SD25:09084:2008-08-26:KRATSG:2008-07-01:2008-12-20:N/A:rainshower:Germany::
13:9QM3****:STM3500320AS:9GT154-325:MX15:08396:2008-04-03:KRTASG:2008-09-01:2008-12-30:N/A:fabio.cillo:Italy::
14:9QM*****:ST3500320AS:9BX154-303:SD15:08367:2008-03-14:KRATSG:2007-12-01:2008-12-01:N/A:Death_Angel:Malaysia::
15:9QK*****:ST3750630AS:9BX146-621:HP24:08511:2008-06-21:TK:2008-10-01:2009-01-07:N/A:Taiketo:::
16:5QJ*****:ST31000340AS:9BX158-303:SD15:09121:2008-09-20:WUXISG:2008-10-01:2008-12-28:N/A:Styleman:::
17:9QM8****:ST3500320AS:9BX154-303:SD15:N/A:2008-10-13:KRATSG:2008-12-06:2008-12-24:N/A:roadstarter:Philippines::
18:9QM6****:ST3500320AS:9BX154-303:SD15:09076:2008-08-21:KRATSG:2008-10-15:2008-12-29:N/A:labraticmp3:USA::
19:9QM6****:ST3500320AS:9BX154-303:SD15:N/A:N/A:N/A:2008-10-01:2009-01-02:N/A:eli2k:::
20:9QM5****:ST3500320AS:9BX154-303:SD15:09063:2008-08-11:KRATSG:2008-11-06:2008-11-27:N/A:poim76:::
21:9QM2****:ST3500320AS:9BX154-303:SD15:08382:2008-03-23:KRATSG:2008-08-01:2008-11-30:N/A:caba212:Spain::
22:9QJ1****:ST31000340AS:9BX158-303:SD15:08496:2008-06-05:KRATSG:2008-07-01:2008-12-26:N/A:GrayGhost:USA::
23:9QM2****:ST3500320AS:9BX154-303:SD15:08381:2008-03-22:KRATSG:2008-08-12:2009-01-09:N/A:timha:::
24:9QJ0****:ST31000340AS:9BX158-303:SD15:08495:2008-06-11:KRATSG:2008-10-01:2009-01-02:N/A:viniciusferrao:Brazil::
25:9QM6****:ST3500320AS:9BX154-303:SD15:09076:2008-08-21:KRATSG:2008-10-31:2008-12-01:N/A:RiderZen:Australia:(BSY):
26:9QJ0****:ST31000340AS:9BX158-335:SD15:08457:2008-05-16:KRATSG:2008-07-01:2008-12-20:N/A:Macprk:USA::
27:9QM5****:ST3500320AS:9BX154-303:SD15:09071:2008-08-16:KRATSG:2008-11-04:2009-01-09:N/A:BigSilverHotdog:USA::
28:9QM2****:ST3500320AS:9BX154-303:SD15:08382:2008-03-23:KRATSG:2008-08-01:2009-01-01:N/A:Keddar:USA::
29:5QM1****:ST3500320AS:9BX154-303:SD15:08383:2008-03-24:WUXISG:2008-07-01:2009-01-02:N/A:waly2k1:Argentina:(no detect in bios):
30:9QM5****:ST3500320AS:9BX154-303:SD15:09063:2008-08-11:KRATSG:2008-07-01:2008-12-25:N/A:criverock:Italy:(no detect in bios):
31:9QM*****:ST3500320AS:9BX154-303:SD15:09076:2008-08-21:KRATSG:2008-10-01:2008-12-20:N/A:sarahcoco:France::
32:9QJ*****:ST31000340AS:9BX158-303:SD15:09104:2008-09-09:KRATSG:2008-10-10:2009-01-03:N/A:artpav:Canada::
33:9QM*****:ST3500320AS:9BX154-303:SD15:08371:2008-03-15:KRATSG:2008-05-07:2008-12-29:N/A:KillerB:Korea:(no detect in bios):
34:5QJ0****:ST31000340AS:9BX158-303:SD15:09045:2008-07-30:WUXISG:2008-08-01:2008-12-24:N/A:Fuzzy_3D:Canada::
35:9QJ0****:ST31000340AS:9BX158-303:SD15:08356:2008-03-06:KRATSG:2008-03-01:2008-06-01:N/A:TheName:Croatia:(maxtor!):
36:9QM2****:ST3500320AS:9BX154-303:SD15:08381:2008-03-22:KRATSG:2008-07-01:2009-01-05:OEM:BARAKASPEED:Thailand::
37:9QM1****:ST3500320AS:9BX154-303:SD15:08364:2008-03-11:KRATSG:2008-05-01:2008-12-12:OEM:taa:Russia:(no detect in bios):
38:9QM6****:ST3500320AS:9BX154-303:SD15:09096:2008-08-12:KRATSG:2008-09-01:2009-01-07:OEM:kiave:Poland:(no detect in bios):
39:9QM0****:ST3500320AS:9BX154-303:SD15:08315:2008-02-06:KRATSG:2008-03-31:2009-01-11:N/A:laz:Canada:(no detect in bios):
40:9QM6****:ST3500320AS:9BX154-303:SD15:09082:2008-08-24:KRATSG:2008-12-01:2009-01-11:OEM:SeaGAYBarracuTARD:Canada:(no detect in bios):
41:9QM0****:ST3500320AS:9BX154-303:SD15:08243:2008-12-17:KRATSG:2008-01-01:N/A:N/A:dragtop:Canada:fine:
42:9QM8****:ST3500320AS:9BX154-303:SD15:09174:2008-10-28:KRATSG:2008-11-14:2008-01-11:OEM:harwin:Singapore:(no detect in bios):
43:9QM*****:ST3500320AS:9BX154-335:SD15:09054:2008-08-05:KRATSG:2008-09-26:2008-12-19:RETAIL:matildasmith:USA:(BSY):
44:9QM*****:ST3500320AS:9BX154-335:SD15:09085:2008-08-27:KRATSG:2008-12-30:N/A:RETAIL:matildasmith:USA:fine:
45:9QM*****:ST3500320AS:9BX154-335:SD15:09085:2008-08-27:KRATSG:2008-12-30:N/A:RETAIL:matildasmith:USA:fine:
46:9QM1****:ST3500320AS:9BX154-303:SD15:08337:2008-02-22:KRATSG:not sure(at least 1 year old):N/A:OEM:harwin:Singapore:fine:
47:9QM6****:ST3500320AS:9BX154-303:SD15:09085:2008-08-27:KRATSG:2008-09-30:2009-01-11:N/A:bp2411:UK:(no detect in bios):
48:9QJ2****:ST31000340AS:9BX158-303:SD15:09086:2008-08-28:KRATSG:2008-09-22:2008-12-26:OEM:Lippy:UK:(BSY):
49:9QM5****:ST3500320AS:9BX154-303:SD15:09062:2008-08-10:KRATSG:2008-04-09:2008-12-01:OEM:prim:Spain:(no detect in bios):
50:5QJ0****:ST31000340AS:9BX158-303:SD15:08516:2008-06-26:WUXISG:2008-11-13:2009-01-14:RETAIL:Karlston:Australia:(no detect in bios):
51:5QJ0****:ST31000340AS:9BX158-302:SD04:08185:2007-11-07:WUXISG:2008-04-06:2008-06-21:RETAIL:hallwal:USA:(0GB reported):
52:9QM8****:ST3500320AS:9BX154-303:SD15:09167:2008-10-24:KRATSG:2008-12-01:2009-01-11:OEM:s1lencer:Malaysia:(no detect in bios):
53:9QJ0****:ST31000340AS:9BX158-303:SD15:09012:2008-07-06:KRATSG:N/A:N/A:OEM:rimask:Singapore:(no detect in bios):
54:9QK0****:ST3750330AS:9BX156-303:SD15:09024:2008-07-15:KRATSG:2008-11-28:2008-12-30:OEM:valdas:Lithuania:(no detect in bios):
55:9QJ1****:ST31000340AS:9BX158-303:SD15:08526:2008-07-03:KRATSG:2008-08-01:N/A:OEM:me0w:Sweden:fine:
56:9QJ1****:ST31000340AS:9BX158-303:SD15:08526:2008-07-03:KRATSG:2008-08-01:N/A:OEM:me0w:Sweden:fine:
57:5QJ0****:ST31000340AS:9BX158-303:SD15:08524:2008-07-01:WUXISG:2008-08-01:N/A:OEM:me0w:Sweden:fine:
58:9QM4****:ST3500320AS:9BX154-303:SD15:08525:2008-07-02:KRATSG:2008-08-01:N/A:OEM:me0w:Sweden:fine:
59:9QM1****:ST3500320AS:9BX154-303:SD15:08345:2008-02-27:KRATSG:2008-03-30:N/A:OEM:me0w:Sweden:fine:
60:5QJ0****:ST31000340AS:9BX158-303:SD15:09133:2008-09-29:WUXISG:2009-01-01:N/A:OEM:jkc120:USA:fine:FreeBSD 7.1
61:5QJ0****:ST31000340AS:9BX158-303:SD15:09133:2008-09-29:WUXISG:2009-01-01:N/A:OEM:jkc120:USA:fine:FReeBSD 7.1
61:5QJ0****:ST31000340AS:9BX158-303:SD15:09133:2008-09-29:WUXISG:2009-01-01:N/A:OEM:jkc120:USA:fine:FReeBSD 7.1
62:9QM7****:ST3500320AS:9BX154-303:SD15:09116:2008-09-18:KRATSG:2008-11-25:2009-01-13:N/A:DeadST3500320AS:USA:(no detect in bios):
63:9QJ1****:ST31000340AS:9BX158-303:SD15:09107:2008-09-12:KRATSG:2008-11-01:2009-02-01:OEM:SSKEV:Greece:(no detect in bios):
64:9QM5****:ST3500320AS:9BX154-303:SD15:09077:2008-08-22:KRATSG:2008-08-30:2009-01-10:N/A:D3m3nt0r:Germany:(no detect in bios):
65:5QM0****:ST3500320AS:9BX154-303:SD15:08225:2007-12-05:WUXISG:2008-01-21:N/A:N/A:Jack_Steel:Austria:fine:WinXP_32bit
66:9QM*****:ST3500320AS:9BX154-303:SD15:09075:2008-08-20:KRATSG:2008-09-01:N/A:OEM:CheshireCat:Israel:fine:xp32pro_vista32ult_now
67:9SZ*****:ST3320613AS:9FZ-162-300:SD11:08391:2008-03-29:TK:2008-08-01:2008-12-22:OEM:kadolf:Germany:(0GB reported):WinServer 2k8 x64
68:9QM2****:ST3500320AS:9BX154-303:SD15:08381:2008-03-22:KRATSG:(unsure):2009-12-01:N/A:AlexLilic:Sweden:(no detect in bios):N/A

[CGremlin]

Here are my drives. They're to be installed as a RAID-1 pair in a Sun X2100 server this weekend, so they've only been run through the SeaTools application, with no problems experienced in the six hours or so that they've been run. I want to get them into the mix because it's like pulling teeth trying to find any info regarding the susceptibility to the BSY issue of the NS drives with this particular firmware rev, so I'll be sure to report any issues I come across with them.

SeaTools reports the model number as GB1000EAFJL, which is also printed on the drive in addition to the ST31000340NS identifier. I suspect my drives are a Hewlett-Packard-tweaked version of the standard NS drive for their DL-series servers, with an HP-specific version of the firmware. I have no idea whether there's any correlation between the HPG6 and SD15 firmware, or any common issues between the two.

69:9QJ28WEA:ST31000340NS:9CA158-784:HPG6:09131:2008-09-27:KRATSG:2009-01-09:N/A:OEM:CGremlin:US:fine:Solaris
70:9QJ283EF:ST31000340NS:9CA158-784:HPG6:09131:2008-09-27:KRATSG:2009-01-09:N/A:OEM:CGremlin:US:fine:Solaris

This post has been edited by CGremlin: 15 January 2009 - 11:51 PM

[DerSnoezie]

Karyudo, on Jan 16 2009, 05:59 AM, said:

@DerSnoezie: The night shift has been hard at work...

I've cleaned up the raw data from your first post, in the following ways:

- removed complete serial numbers; just first four characters remain
- removed extra spaces
- fixed some typos from users
- regularized the fine/(reason) text
- changed all dates to YYYY-MM-DD (ISO 8601)
- converted dates of the form "Month 200x" to YYYY-MM-01
- made sure all ':' are in place, so columns line up

My version of the data imports perfectly into Excel, so you can do some sorting/filtering/data mining.

Enjoy!

Wow, you sure cleaned up the dataset Great job, thanks! BTW If you want to maintain a copy of the list at blist, be my guest.

CGremlin, on Jan 16 2009, 06:48 AM, said:

I want to get them into the mix because it's like pulling teeth trying to find any info regarding the susceptibility to the BSY issue of the NS drives with this particular firmware rev, so I'll be sure to report any issues I come across with them.

Okidoki

[Ponch]

Everybody SMILE, you're on The Register!

[CheshireCat]

that's, great
now someone submit it to digg (if it's not already done)

[toudoku]

71:9TE04W4X:ST31000333AS:9FZ136-300:SD15:09101:TK::N/A:RETAIL:toudoku:Japan:fine:w2k:

It showed up once with 0GB-size but with the Seatools4Dos (Advanced Features -> Set Capacity To MAX Native) I was able to get it back to normal. At that time I was not yet aware of the SD15-related problem. I am also not sure whether these two problems are really related (beside the fact that both relate to the drive's firmware), since with the firmware problem the harddisk is no longer detected at all. Also the "0GB-Bug" is known for a much longer time and did not seem to be limited to a certain firmware, modell or site code, sometimes the blame was even put on the motherboard maker. It would help to isolate the current SD15-problem by confirming if users with a drive reporting only 0GB have tried to reset the size as described above.

I have also a 1500GB drive (S/N:9VS0DA9X:Rev:CC1H:PN:9JU138-302), but I am not sure whether it is affected.

[idshark]

72:9QM1****:ST3500320AS:9BX154-303:SD15:08366:KRATSG:Spring08:Dec08:RETAIL:idshark:Germany:(no detect in bios):Linux:BeQuiet750W

jeez and I had thought I just caught a bad apple this time until I read the news @ heise.de today and their forum pointed here. Well here is another 500GB that died in December.

[sunne2k]

Hi all from Spain!
My disk just crashed yesterday, with a ton of photos in it...
I can't check whether the disk is detected in the BIOS, but my SO reports it has 2100GB (approximate, i can't tell you right now)
The purchase date is approximate.
My data:

9QM4****:ST3500320AS:9BX154-303:SD15:08481:2008-05-31:KRATSG:2008-06-27:2009-01-15:N/A:sunne2k:Spain:(2100GB report in linux):linux kernel 2.6.24-21

Has you seen this page? http://www.salvationdata.com/data-recovery...ny/news0811.htm
Do they actually fix our drives??

[DerSnoezie]

Hello & thanks @ toudoku, idshark and sunne2k for your input.

Yes salvation data provides a recovery kit, containing hard and software, which can unlock your drive so your data can be recovered. However, there is the cost to consider (500 dollar) and your drive can and will most likely will fail again later on, so it is not a fix. You will need a firmware update from seagate, which is not yet available, to prevent the drive from failing again. This firmware update - if it's ever going to be released that is - will be specific for your drive model and associated firmware version and can only be performed on drives which are still operating normally. Please do not download the SD1A firmware update, since it was issued to adress other problems in drives with SD04 and SD14 firmware and most likely will cause harm to your drive.

BTW please take your time to read the main thread, all info above can also be found over there:

http://www.msfn.org/...howtopic=128092

This post has been edited by DerSnoezie: 16 January 2009 - 01:36 PM

[schoolisoutfan]

9QM62***:STM3500320AS:9BX154-303:SD15:09083:KRATSG:121108:160109:OEM:Schoolisoutfan:Germany:NO DETECT IN BIOS

[DerSnoezie]

schoolisoutfan, on Jan 16 2009, 09:34 PM, said:

9QM62***:STM3500320AS:9BX154-303:SD15:09083:KRATSG:121108:160109:OEM:Schoolisoutfan:Germany:NO DETECT IN BIOS

Hi, thanks! Could you also add some info on your OS and power supply please?

[Roonster]

5QM1DARX:ST3500320AS:9BX154-303:SD15:08386:WUXISG:150708:160109:Roonster:Germany:STILL WORKS FINE
5QJ0N65D:ST31000340AS:98X158-335:SD15:09036:WUXISG:041108:160109:Roonster:Germany:STILL WORKS FINE

Both drives are working in my MacPro (Model 2008) under Mac OS X 10.5.6 and Windows Vista 64. They are used for Data Backup (har har) and storage (45000 RAW-Pictures, HD Video Material, Music etc.) . Since today, I'm a little bit scared about the situation with those drives. Tomorrow, I will try to buy 2 drives from Western Digital, to backup my Data additionally. Any suggestions for a good and fast drive, bigger than 1 TB?


Greets from Germany,

Roonster

This post has been edited by Roonster: 16 January 2009 - 03:05 PM

[DataRecPro]

Hey guys,

These folks have a fix for it, but they quickly took down the video for fear that people would find out their fix (they are data recovery professionals).

http://forum.hddguru.com/solution-for-7200...isk-t10714.html

Apparently it uses PC3000 data recovery tools.

DRP

[DerSnoezie]

DataRecPro, on Jan 16 2009, 10:09 PM, said:

Hey guys,

These folks have a fix for it, but they quickly took down the video for fear that people would find out their fix (they are data recovery professionals).

http://forum.hddguru.com/solution-for-7200...isk-t10714.html

Apparently it uses PC3000 data recovery tools.

DRP

Yeah, you should check the main thread for more info on that subject. BTW the PC3000 recovery kit costs several 1000's of dollars.

[DataRecPro]

DerSnoezie, on Jan 16 2009, 03:13 PM, said:

DataRecPro, on Jan 16 2009, 10:09 PM, said:

Hey guys,

These folks have a fix for it, but they quickly took down the video for fear that people would find out their fix (they are data recovery professionals).

http://forum.hddguru.com/solution-for-7200...isk-t10714.html

Apparently it uses PC3000 data recovery tools.

DRP

Yeah, you should check the main thread for more info on that subject. BTW the PC3000 recovery kit costs several 1000's of dollars.

Sorry if I misunderstood...do you mean a main thread here or at the place I linked? Could you direct me to this fix/thread?

DRP

[DerSnoezie]

DataRecPro, on Jan 16 2009, 10:20 PM, said:

Sorry if I misunderstood...do you mean a main thread here or at the place I linked? Could you direct me to this fix/thread?

DRP

The main thread I linked above in post #72. Please scroll up.

This post has been edited by DerSnoezie: 16 January 2009 - 03:45 PM

[Jackie78]

Hi,

has anybody ever seen an 1.5TB drive fail (ST31500341AS)? At least there is none in this thread so far, isn't it strange that this model is obviously not affected?

This post has been edited by Jackie78: 16 January 2009 - 03:54 PM

[CheshireCat]

seems like seagate has an answer now

http://seagate.custkb.com/seagate/crm/self...sp?DocId=207931
http://techreport.co...ussions.x/16246

This post has been edited by CheshireCat: 16 January 2009 - 04:43 PM

[aspro]

Here is my data

9TE0****:ST31000333AS:9FZ136-100:LC15:09175:TK:Dez2008:08-01-09:RETAIL:aspro:Germany:no detect in bios:XP x64:Seasonic 380W

Well, this is a new 3 platter TB drive with a different firmware than SD15 so I dunno if it's related to the firmware problem of the 4 platter version but I hope so. Also my drive isn't acoustically working normal but is continuously attempting to spin up and then spinning down again.

This post has been edited by aspro: 16 January 2009 - 06:15 PM