Gradius2

The Solution for Seagate 7200.11 HDDs

4,868 posts in this topic

(I had a few strange error messages, sorted out by tightening the screws on the PCB=-

Don't forget this thread: How to solve Error 1009 DETSEC 00006008 FIX,

but also notice Jaclaz' note about this:

Generally, it is NOT adviced to use "nail thinner" as it could adversely affect the plastic parts of the connectors/PCB, as it usually contains trichloroethane, if using anything like it or acetone:

http://en.wikipedia.org/wiki/Acetone

be very careful NOT to use it on plastic parts.

To clean contacts use isopropil alcohol:

http://en.wikipedia.org/wiki/Isopropyl_alcohol

or a dedicated electric contact cleaner.

Anyway... good job! :thumbup

Greetz,

Peter.

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Hello jaclaz,

Thanks for reminding me about removing quotation. It's actually first time I'm actively using any forum, so I must learn of how it goes...

About BSY problem. Thank you for clearing that one out too,

Best regards,

Borut.

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Hi again!

It seems like my HDD is going down again, but I'm not sure why. I'm wondering if it could be the 0 lba error, so I thought I'd check here. As it is now, when i check "my computer", it shows my 2 HDDs. But the seagate one, when you examine it, has a 0 byte capacity. i can't open it and it does now have the windows symbol in the icon.

Thanks in advance

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It seems like my HDD is going down again, but I'm not sure why. I'm wondering if it could be the 0 lba error, so I thought I'd check here. As it is now, when i check "my computer", it shows my 2 HDDs. But the seagate one, when you examine it, has a 0 byte capacity. i can't open it and it does now have the windows symbol in the icon.

Check how it is seen in BIOS, first.

If it is shown with 0 capacity, then yes,it's a LBA0 symptom.

jaclaz

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Thanks Gradius and all others for posting on the Seagate 7200.11 (Barracuda). My Maxtor 1TB last apprx 5 weeks; put it away for 1 year; busy with life. Issue seem same as others - no power. Have now tried the HDD into 2 other powered caddies still no power. One caddy had a cooling fan and both had indicator lights. With the Barracuda inside, and power on, no lights, and even the fan was no go.

So, 1 QNS, please:-

1. Does the BSY firmware code bug problem result in lock up automatically (shut down) of the hdd drive motor AND power supply intake into the powered caddy, so caddy indicator lights and cooling fan non-op?

2. If the drive motor is burnt out and unserviceable, can the recording medium be removed and reinstalled inside another HDD unit with working HDD drive and optical reader?

thank you from a non-technical GoKart (billy cart)

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So, 1 QNS, please:-

Which means TWO of them....:whistle:

1. Does the BSY firmware code bug problem result in lock up automatically (shut down) of the hdd drive motor AND power supply intake into the powered caddy, so caddy indicator lights and cooling fan non-op?

NO. :(

http://homepages.tesco.net/J.deBoynePollard/FGA/questions-with-yes-or-no-answers.html

2. If the drive motor is burnt out and unserviceable, can the recording medium be removed and reinstalled inside another HDD unit with working HDD drive and optical reader?

YES. :)

http://homepages.tesco.net/J.deBoynePollard/FGA/questions-with-yes-or-no-answers.html

thank you from a non-technical GoKart (billy cart)

You are welcome. :)

Notwithstanding that you obviously missed the read-me-first:

whaere you would have learned how your problem is pretty much a non-target :realmad: and thus should have NOT been posted here, we are good guys after all. ;)

From what you write you have probably had a problem somewhere (can be BOTH on the hard disk AND on the actual power supply) that blowed a TVS.

A TVS is a sort of protection diode (there are normally two of them on modern hard disks, one on the 5V and one on the 12 V rail) that, in case of problems shorts to ground to prevent (in theory) further damage.

In reality if this has happened, STOP moving the hard disk here and there, some power supplies have a protection that simply shuts them off if a short is found, some will simply blow silently.

The drive needs to be checked thoroughfully from an electrical/electronic view point before ANY further step can be taken.

Before you ask, NO, a PCB SWAP won't work (without a procedure outside of your reach) and it is possible that will also damage the donour PCB.

It is technically possible to:

  • open the hard disk
  • remove the platters from it
  • re-assemple the platters on another identical hard disk
  • recover the data

BUT it is NOT anything you can do at home :ph34r: as you would need tools and expecially experience that you simply cannot have (otherwise you won't be here asking about it).

If the disk drive contains important data you may want to fork from a relatively huge amount of bucks and have a specialized recovery firm look at it. (only you can judge the value of that data but we are talking of several hundred dollars, probably in the $600÷1,000 range)

If the idea is to just recover a functional drive, forget about it, if the problem can be repaired without opening the hard disk, like replacing the TVS or fixing a cold solder, it would be allright, but a drive with exchanged platters is to be considered functional (hopefully ) only for the sheer time needed to get the data out of it, and should be thrown in the bin immediately after the recovery.

PLEASE, remove from your previous post the integral quote of Gradius' initial post, it only contributes to make this thread less readable.

jaclaz

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Hi all,

I am trying to recover my 1TB 7200.11 from BSY lock. After I enter the "N1" command, I get "Unknown Diag Cmd Failure 12CC4". Like the other 2 posters I found on here with this problem, I got my drive (online) from Fry's, but in every respect it looks like a normal Seagate drive. I did not power down the drive at any point during the process, and have double-checked to make sure I followed it correctly. I can spin down and spin-up the drive and it sounds normal.

The last time someone posted with this problem, they were requested to do "/C" and then "Q" to get a list of available commands, but they never responded. I tried that, and get the same "Unknown Diag Cmd Failure 12CC4" when I try to run "Q".

Any ideas would be appreciated. I have looked through the search results within this thread for "unknown diag cmd failure" already [edit: to remove search link that was session-based and include search terms instead]

Thanks!

Edited by psm321
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I am trying to recover my 1TB 7200.11 from BSY lock.

And you're sure:

  • The drive is really a Seagate 7200.11 drive with SD15 firmware?
  • When issuing the N1 command, you're in the "F3 1>" menu?

Greetz,

Peter.

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And you're sure:

  • The drive is really a Seagate 7200.11 drive with SD15 firmware?
  • When issuing the N1 command, you're in the "F3 1>" menu?

Greetz,

Peter.

Hi,

Yes, it's a 7200.11, model ST31000340AS. The label on the drive says firmware SD15 and I'm pretty sure I never updated it. Once it "died" [spins up fine, no bad sounds, but doesn't seem to exist to the computer] I did go and update the other drives in the set and those were all at SD15 before update.

Yes, I'm issuing the N1 command at the "F3 1>" prompt I get after saying "/1"

Thanks!

Edit: Interesting side-note: probably not relevant to the problem, but I bought these drives as retail kits from the Fry's website, and still have the original retail kit boxes, yet all 4 of the drives say "This drive is manufactured by Seagate for OEM distribution. For product information or technical support, please contact your system OEM." Interestingly, the boxes have 2 layers of model/serial number stickers on them... makes me wonder if Fry's was doing something shady. I foresee a fight with Seagate if I end up having to send the drive in to them for their free recovery.

Edited by psm321
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I foresee a fight with Seagate if I end up having to send the drive in to them for their free recovery.

AFAIK this is just a myth: at first I sent in the drive for a "Free recovery"

and received a quote for €900 ex VAT. :unsure:

So in the end I did it myself for under €10 with the help of this thread. :thumbup

Anyway: weird problem.

The only thing I can think about is that you have a different (revision) PCB

on that drive.

When powering the PCB only (with the platters not connected) you'll enter its

special debug/diagnostics mode (the drive's firmware is on the platters, so

this isn't being loaded at all) and you only have access to the drive using

low level commands over the (TTL-RS232) diagnostics port.

After "Upgrading" the drive's firmware, (to my knowledge) the bootcode on

the PCB isn't changed.

You should be able to find out your drive's firmware revision by pressing

the CONTROL and A keys simultaneously.

When issuing CTRL+L you should get the drive's sign-on message.

I don't have a ST31000340AS myself so I don't know what the replies should be

(and whether the commands would work or not), but you can have a look at that

and copy-paste the results here for others to compare.

Greetz,

Peter.

Edited by VideoRipper
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Hi there,

Quick question: My drive has the BSY error and I'm investigating the fixes on this and other sites;

Will the proposed solution format(zap!) the drive, or will the data (pix, music etc.) be viewable after the fix?

http://www.metacafe.com/watch/4615082/seagate_1tb_bsy_error_fix_7200_11_firmware/

http://howto.starahead.com/?p=61

http://sites.google.com/site/seagatefix/

Thanks

jinjahman

Edited by jinjahman
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Will the proposed solution format(zap!) the drive, or will the data (pix, music etc.) be viewable after the fix?

The proposed solution simply "resets" the HD internal log, the one that if reaches certain values, bricks the drive.

Read the read-me-first:

Unless OTHER things went wrong (concurrently or before the bricking), DATA will be AS accessible AS before the bricking.

jaclaz

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Thanks for your reply - sorry I can't count, and thanks for pointing it out.

Yes, you did read my mind .. overnight thinking .. ah ha . easy - just change PCB. So thanks for pre-empting and saving my energy.

In Australia (we can't count downunder!), we have strong consumer protection laws; and hence given the number of people affected by faulty Seagate/Maxtor drives, am wondering if a class action is possible for the cost of data recovery, as it an assessable damage ($) to the consumer.

Also, when the Seagate Barracuda came out of its plasic surround, first noticeable feature was the amount of scratches on the casing... not unlike the condition of a secondhand item.

I have reread my post, and cannot identify the reference to orignal post, which you want me to remove. Can you clarify?

.. off now to grease the 3 wheels of my billy cart.

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Thanks for your reply - sorry I can't count, and thanks for pointing it out.

Ow, comeon ;):

http://itre.cis.upenn.edu/~myl/languagelog/archives/001364.html

In Australia (we can't count downunder!), we have strong consumer protection laws; and hence given the number of people affected by faulty Seagate/Maxtor drives, am wondering if a class action is possible for the cost of data recovery, as it an assessable damage ($) to the consumer.

I guess it is possible, though the drive warranty covers only the drive and not the DATA on it.

Also, when the Seagate Barracuda came out of its plasic surround, first noticeable feature was the amount of scratches on the casing... not unlike the condition of a secondhand item.

That's strange, but AFAIK second hand, so called "refurbished drives" actually coming form seagate sport a "refurbished" NEW sticker on them, maybe it was some "dirty trick" from the dealer or shop where you bought it? :ph34r:

I have reread my post, and cannot identify the reference to orignal post, which you want me to remove. Can you clarify?

Possibly a Mod has already removed it. :thumbup

Basically instead of "plainly replying" you had quoted the whole initial post.

And you did it again just above your last post, quoting entirely my previous reply.... :whistle:

jaclaz

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AFAIK this is just a myth: at first I sent in the drive for a "Free recovery"

and received a quote for €900 ex VAT. :unsure:

So in the end I did it myself for under €10 with the help of this thread. :thumbup

I sure hope not. I did find some posts on the Seagate forums with people having success sending it in. I think I'll give it a try today given my results below.

Anyway: weird problem.

The only thing I can think about is that you have a different (revision) PCB

on that drive.

When powering the PCB only (with the platters not connected) you'll enter its

special debug/diagnostics mode (the drive's firmware is on the platters, so

this isn't being loaded at all) and you only have access to the drive using

low level commands over the (TTL-RS232) diagnostics port.

After "Upgrading" the drive's firmware, (to my knowledge) the bootcode on

the PCB isn't changed.

Interesting... I had assumed it loaded the diag commands off the platter because if I do a Z/U cycle with the contacts still disconnected, and it fails to spin up because of that, then attempting to run the N1 command gives me "Unable to load Diag Overlay".

You should be able to find out your drive's firmware revision by pressing

the CONTROL and A keys simultaneously.

Package Version: MS011B.SDD1.AD090G., Package P/N: 100518333, Package Builder ID
: 3K,
Package Build Date: 05/27/2008, Package Build Time: 12:39:16, Package CFW Versio
n: MS01.SDD1.00075442.3K00,
Package SFW1 Version: B100, Package SFW2 Version: C0FE, Package SFW3 Version: --
--, Package SFW4 Version: ----
Controller FW Rev: 05271239, CustomerRel: SX15, Changelist: 00075442, ProdType:
MS01.SDD1, Date: 05/27/2008, Time: 123916, UserId: 00000761
Servo FW Rev: B100
RAP Format Rev: 0092, Contents Rev: 15 05 10 08

When issuing CTRL+L you should get the drive's sign-on message.

I don't have a ST31000340AS myself so I don't know what the replies should be

(and whether the commands would work or not), but you can have a look at that

and copy-paste the results here for others to compare.

Greetz,

Peter.


TetonST 2.0 SATA Moose Gen 3.0 (RAP fmt 10 ) w/sdff (RV )
Product FamilyId: 27, MemberId: 02
HDA SN: 9Q******, RPM: 7206, Wedges: 108, Heads: 8, Lbas: 74706DB0, PreampType:
47 08
PCBA SN: 0000C8380EPK, Controller: TETONST_2(639D)(3-0E-3-5), Channel: AGERE_COP
PERHEAD_LITE, PowerAsic: MCKINLEY Rev 51, BufferBytes: 2000000
Package Version: MS011B.SDD1.AD090G., Package P/N: 100518333, Package Builder ID
: 3K,
Package Build Date: 05/27/2008, Package Build Time: 12:39:16, Packag
n: MS01.SDD1.00075442.3K00,
Package SFW1 Version: B100, Package SFW2 Version: C0FE, Package SFW3 Version: --
--, Package SFW4 Version: ----
Controller FW Rev: 05271239, CustomerRel: SX15, Changelist: 00075442, ProdType:
MS01.SDD1, Date: 05/27/2008, Time: 123916, UserId: 00000761
Servo FW Rev: B100
RAP Format Rev: 0092, Contents Rev: 15 05 10 08
Features:
- Quadradic Equation AFH enabled
- VBAR with adjustable zone boundaries enabled
- Volume Based Sparing enabled
- IOEDC enabled
- IOECC enabled
- DERP Read Retries

(I blocked out the serial number so Seagate doesn't know I tried to do this myself)

Seeing the SX15 here brings back recollections that the other drives in my set were in fact also SX15 even though the labels say SD15. This matches this guy:

http://www.dslreports.com/forum/r22209346-

http://www.dslreports.com/forum/r22237565-

who also has a drive labeled SD15 but with SX15, the BSY problem, and the same "Unknown Diag Cmd Failure 12CC4" error message.

Thanks!

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