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Gradius2

The Solution for Seagate 7200.11 HDDs

4,858 posts in this topic

As far as I can say it went into 0 LBA while my PC booting. A month ago, when this happened, the RAID-BIOS said failed and when I deactivated the RAID-controller BIOS said "HDD S.M.A.R.T. CAPABILITY: NONE". Unfortunately my next action was not to look into the drive configuration of the Setup Utility, I first tried a few other thinks (different controller, different cables, different HDD-PCB) - all without sucess before I saw, that the drive is still recognized, but with all drive parameters set as 0 and without any capacity.

EDIT: Thanks for your help, but neither m0,1,1,0,0,0,0,22 nor m0,1,1,2,2,0,0,22 are working, the same error as described in Post 65 appears.

Please, let me know the fully model, firmware version, P/N and Date Code.

Gradius

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67:9SZ*****:ST3320613AS:9FZ-162-300:SD11:08391:2008-03-29:TK:2008-08-01:2008-12-22:OEM:kadolf:Germany:(0GB reported):WinServer 2k8 x64

Has this fix been tested on other non-SD15, 7200.11 drives?

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Hi. I hope you can use this data: ST3320613AS, P/N 9FZ162-300, FIrmware: SD11, Date Code: 08391; Site Code: TK. Many thanks for your commitment!

I'll be off for the next hours - it's 12:30am in Germany and I've to work tomorrow. Good night ;)

Edited by kadolf
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hi i live in Turkey and i have a dead st3500320as.

it is 6 month old and its problem is BSY.

it was raid 0 so my whole data has gone away.

and rma doesnt accept because of a ... tiny broken part at my harddisk.

you can see at the link below

http://img294.imageshack.us/img294/6710/20090115065yz1.jpg

so my request is do you have any possibilty to put pictures of hardware part

ty

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hi i live in Turkey and i have a dead st3500320as.

it is 6 month old and its problem is BSY.

it was raid 0 so my whole data has gone away.

and rma doesnt accept because of a ... tiny broken part at my harddisk.

you can see at the link below

http://img294.imageshack.us/img294/6710/20090115065yz1.jpg

so my request is do you have any possibilty to put pictures of hardware part

ty

did u see this page?

http://www.msfn.org/board/index.php?showto...20&start=20

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Hi. I hope you can use this data: ST3320613AS, P/N 9FZ162-300, FIrmware: SD11, Date Code: 08391; Site Code: TK. Many thanks for your commitment!

I'll be off for the next hours - it's 12:30am in Germany and I've to work tomorrow. Good night ;)

Hmm, it's a 320GB. By entering S/N on Seagate's site, it appear as AFFECTED, or not?

Since Seagate is still studying if they will release a firmware for that model, the best bet is to wait to get a new firmware for your drive, or just use the warranty and RMA it, after all they'll fix and recovery the datas, so no data loss (?).

I don't want to alarm you, but this "Error 1008 DETSEC 0000500D" is related to hardware failure. Your drive is refusing to write any information to the plates, another probably is caused by a serious SD11 bug (even worst than SD15), this is why I mentioned about a firmware update first.

Gradius

Edited by Gradius2
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Also make sure you have Flow Control OFF!

So connect everything, power the drive up open hyperterminal-->connect and hit CTRL+Z - if you don't see the F3 T> prompt, something isn't right with your hookup.

i have a 7200.11 with the LBA0 problem

I'm trying to fix the drive but i cannot get any output from the console, i know the cable is working because i tested it with another device and i get output

anyone else has this problem too?

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Also make sure you have Flow Control OFF!

So connect everything, power the drive up open hyperterminal-->connect and hit CTRL+Z - if you don't see the F3 T> prompt, something isn't right with your hookup.

i have a 7200.11 with the LBA0 problem

I'm trying to fix the drive but i cannot get any output from the console, i know the cable is working because i tested it with another device and i get output

anyone else has this problem too?

Hey fatlip he fixed the drive already: :hello:

http://www.msfn.org/board/index.php?showto...st&p=828505

Gradius

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hi i live in Turkey and i have a dead st3500320as.

it is 6 month old and its problem is BSY.

it was raid 0 so my whole data has gone away.

and rma doesnt accept because of a ... tiny broken part at my harddisk.

you can see at the link below

http://img294.imageshack.us/img294/6710/20090115065yz1.jpg

so my request is do you have any possibilty to put pictures of hardware part

ty

did u see this page?

http://www.msfn.org/board/index.php?showto...20&start=20

now i see

but my motherboard is ASUS P5Q and i dont have a rs232 port on it :(

i wish there were a solution through sata without anything else

cant seagate write a program that will fix this problem through sata ?

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Edited by cefurkan
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now i see

but my motherboard is ASUS P5Q and i dont have a rs232 port on it :(

You'll need to buy this:

USB_to_RS232_cable.jpg

http://www.valleyseek.com/product.action?itemID=2570

EDIT :realmad:

You need to know better your motherboard, it HAS a Serial port, on page 2-33 from english manual, you'll see the COM port there. Is labed as COM1 too.

Gradius

i wish there were a solution through sata without anything else

cant seagate write a program that will fix this problem through sata ?

For CC, BSY and 0 LBA errors, is just IMPOSSIBLE to fix it by means of software only and without this guide, or something very very expensive tool (over US$ 10k) like PC-3000.

Gradius

Edited by puntoMX
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i wish there were a solution through sata without anything else

cant seagate write a program that will fix this problem through sata ?

For CC, BSY and 0 LBA errors, is just IMPOSSIBLE to fix it by means of software only and without this guide, or something very very expensive tool (over US$ 10k) like PC-3000.

Gradius

i will first apply customer rights at Turkey for claiming this product is till under warranty and rma has to replace it

if i loose at there too i will try this

rma doesnt replace my hdd because of a tiny broken part can see at below

http://img118.imageshack.us/img118/1509/20090115065so2.jpg

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WOW! My st3500320as is back!!!

Big Thanks to everybody here! Especially Gradius2, pitch, dilosolid, fatlip, StephenB~!

I'm so happy~!

Edited by killerB
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WHOO HOOOOOOOO!!!!!!

ITS ALIVE!!!!!!!!

Extra special thanks to everyone who worked towards the BSY fix and all those people who took the time to help me and reply to all my questions.

I couldn't wait for my rs232 adapter that i ordered so i gambled and modified a nokia 3210 data cable and it worked. (Just with the RX TX connected..And SATA power to the drive of course).

Fortunately after I recovered the BSY fault, my drive was recognised as its proper size by my bios sata.

As we speak my data is being dumped from the drive to a different one.

Guy's i owe one hell of a lot of data to you lot.

THANK YOU!!!

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Hey, for all the guys, like me, who have only com-ports as extension cards would this rs232-ttl converter work?

http://cgi.ebay.com/USB-to-RS232-Module-Ba...%3A1%7C294%3A50

Here is the datasheet:

http://www.ftdichip.com/Documents/DataSheets/DS_FT232BM.pdf

Site:

http://www.ftdichip.com/Products/FT232BM.htm

It will works as soon the IC is a FT232BM (on photo on eBay I read as B on IC, but on title he used BM/BL, perhaps the photo is old).

Gradius

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Do anybody of you guys know what to do to recover from a ST3500320AS drive that worked and got killed by the SD1A update?

I lost my main and backup drive as the update just updated both drives the same time to death. :(

Some few people could recover from this state by downgrading the drive to AD14 but mostly not.

I just wonder if the downgrade to AD14 is a risk (besides that the old bug can occur again) But I really like to get my data back. :(

Thanks in advance

BR Robert

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Do anybody of you guys know what to do to recover from a ST3500320AS drive that worked and got killed by the SD1A update?

I lost my main and backup drive as the update just updated both drives the same time to death. :(

Some few people could recover from this state by downgrading the drive to AD14 but mostly not.

I just wonder if the downgrade to AD14 is a risk (besides that the old bug can occur again) But I really like to get my data back. :(

Thanks in advance

BR Robert

I already answered in your topic.

Gradius

Hi. I hope you can use this data: ST3320613AS, P/N 9FZ162-300, FIrmware: SD11, Date Code: 08391; Site Code: TK. Many thanks for your commitment!

I'll be off for the next hours - it's 12:30am in Germany and I've to work tomorrow. Good night ;)

The last try is by doing the same thing as BSY step, but instead use the cmds from 0 LBA step.

It could be the motor or head is stuck so isn't able to write the new data on service sectors.

Update: This is rare to happen, but the same drive can have both symptoms (BSY and 0 LBA errors).

Gradius

Edited by puntoMX
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Hmm, it's a 320GB. By entering S/N on Seagate's site, it appear as AFFECTED, or not?

Hi.

Do you mean this page: https://apps1.seagate.com/rms_af_srl_chk/ ? Well, when I entered S/N a few days ago it showed "Not Affected" - but there may are reasons why they deleted the serial checker :whistle:

The last try is by doing the same thing as BSY step, but instead use the cmds from 0 LBA step.

It could be the motor or head is stuck so isn't able to write the new data on service sectors.

Update: This is rare to happen, but the same drive can have both symptoms (BSY and 0 LBA errors).

Gradius

But if it's affected by both the BSY and the 0 LBA error, shouldn't the CC errorcode show up in HyperTerminal?

Edited by kadolf
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So one more question, since i'm running Vista i don't have Hyperterminal, can I use any other Terminalsoftware? I have Putty will it work?

Edited by D3m3nt0r
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So one more question, since i'm running Vista i don't have Hyperterminal, can I use any other Terminalsoftware? I have Putty will it work?

I used Realterm with Windows Server 2008, the terminal session works, so at least Realterm is going to work with Vista.

Edited by kadolf
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Then go to Level 1 (by typing /1):

F3 T>/1 (enter)

Now lets do a S.M.A.R.T. erase (create S.M.A.R.T. sector):

F3 1>N1 (enter)

Now turn off (or power off) the drive. At this point I don't know yet if the drive power off alone after N1 command or not (I'm still need to order my RS232 to TTL adapter). So, I'll just mention that as "Power OFF/ON" process.

G-List Erase (cert the reserved cyl):

F3 T>i4,1,22 (enter)

For reference:

Level T 'i': Rev 0001.0000, Overlay, InitDefectList, i[DefectListSelect],[saveListOpt],[ValidKey]

Power OFF/ON

Partition regeneration:

F3 T>m0,2,2,,,,,22 (enter)

Now i'm just curious before I start working on the BSY fix for my drive, I wanna be clear about the BOLD parts above in the quote.

Since It seems as though Gradius2 was uncertain of the power off/on part. Do I just unplug the drive at this point, and then plug it back in right away?

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I'm getting this error:

F3 1>N1

LED:000000CE FAddr:0028E24B

LED:000000CE FAddr:0028E24B

So far I'm stuck with that CE error (sigh).

Edited by Gradius2
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It worked, the part about spin down is INDEED necessary, but is a hell of tricky!

I'll post some photos and the entire process on next msg.

F3 1>/T

F3 T>i4,1,22

F3 T>

F3 T>m0,2,2,,,,,22

Max Wr Retries = 00, Max Rd Retries = 00, Max ECC T-Level = 14, Max Certify Rewrite Retries = 00C8

User Partition Format 5% complete, Zone 00, Pass 00, LBA 00004339, ErrCode 00000080, Elapsed Time 0 mins 05 secs

User Partition Format Successful - Elapsed Time 0 mins 05 secs

F3 T>

Edited by Gradius2
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