Jump to content

Welcome to MSFN Forum
Register now to gain access to all of our features. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more. This message will be removed once you have signed in.
Login to Account Create an Account


Photo

The Solution for Seagate 7200.11 HDDs

- - - - -

  • Please log in to reply
4716 replies to this topic

#2751
VideoRipper

VideoRipper

    CSI Eastwood City

  • Member
  • PipPipPip
  • 330 posts
  • OS:none specified
  • Country: Country Flag

Hmm. I don't hear it spin up.

Ewww... that's bad :(

I guess it's indeed fried then...
...you don't see any blown-up components on the board, do you?

Some boards *might* look the same, but even with drives of the same type and
model you can never be certain they actually are :no:

You *might* want to try it, but I think chances are slim and you will be doing
it entirely at your own risk :ph34r:

Greetz,

Peter.

Edited by VideoRipper, 16 April 2010 - 09:13 PM.

To C the BASIC things in life, use Delphi


How to remove advertisement from MSFN

#2752
archangel76

archangel76
  • Member
  • 3 posts
  • OS:Windows 7 x64
  • Country: Country Flag

Hmm. I don't hear it spin up.

Ewww... that's bad :(

I guess it's indeed fried then...
...you don't see any blown-up components on the board, do you?

Some boards *might* look the same, but even with drives of the same type and
model you can never be certain they actually are :no:

You *might* want to try it, but I think chances are slim and you will be doing
it entirely at your own risk :ph34r:

Greetz,

Peter.


There are no burnt components. I was actually hoping that there were b/c at least then I could say what was wrong. It looks good, but just doesn't spin up.

#2753
iw8pny

iw8pny
  • Member
  • 3 posts
  • OS:XP Home
  • Country: Country Flag
When I write the command U the cursor
remain blinking without response.

Help me

#2754
VideoRipper

VideoRipper

    CSI Eastwood City

  • Member
  • PipPipPip
  • 330 posts
  • OS:none specified
  • Country: Country Flag
I think you'ld better stay on topic in the correct thread...

There's no sense in starting spin-offs all over the forum :unsure:
To C the BASIC things in life, use Delphi

#2755
iw8pny

iw8pny
  • Member
  • 3 posts
  • OS:XP Home
  • Country: Country Flag

I think you'ld better stay on topic in the correct thread...

There's no sense in starting spin-offs all over the forum :unsure:



Sorry .. you're right but I don't know how move or delete the post!

#2756
VideoRipper

VideoRipper

    CSI Eastwood City

  • Member
  • PipPipPip
  • 330 posts
  • OS:none specified
  • Country: Country Flag
A member like you and I can't move or delete topics, only a moderator can.

But don't worry: just re-ask your question in the Seagate-Solution thread
and this one will/might get locked ;)

Don't forget to add as much information as possible in your question.

Edited by VideoRipper, 17 April 2010 - 03:23 AM.

To C the BASIC things in life, use Delphi

#2757
dencorso

dencorso

    Adiuvat plus qui nihil obstat

  • Super Moderator
  • 5,756 posts
  • OS:98SE
  • Country: Country Flag

Donator

Spin-off thread merged into main thread. :)

#2758
iw8pny

iw8pny
  • Member
  • 3 posts
  • OS:XP Home
  • Country: Country Flag
SUBJECT:
Seagate s/n 9QJ0L9XR
BARRACUDA 7200.11 1 TERA
ST31000340AS (B)
P/N 9BX158-568
FIRMWARE SD81
DATE CODE 08422
SITE CODE KRATSG


WHAT HAPPEN:
THE DAY BEFORE IT DIED I HAVE TO SWITCH OFF THEN ON TWICE TO BE RECOGNIZE
THEN SOME DAYS LATER I FOUND THIS FORUM
FOLLOWING LETTER BY LETTER THE INSTRUCTIONS

....BUT ONCE ARRIVED TO

F3 2>U (ALL THE CONTACTS RESTABILISHED AND CLEAN)

STRARTED MY PAINS ! :(

NOTHING.. ONLY THE CURSOR BLINKING
NO MESSAGES

NOTHING SEEMS TO BE BURNED ON PCB

PUT AN HAND ON THE HDD I FEEL PRRRRRRRR PRRRRRRR
MAY BE THE MOTOR SICK?? HOW TEST IT

I'M ABLE TO DO EVERY KIND OF TESTS IN MY LAB
SO SUGGEST ME TEST POINTS OR OTHER

MY BEST .... TO ALL THE GURUS :D :P

SORRY FOR MY ENGLISH

Edited by iw8pny, 17 April 2010 - 04:26 AM.


#2759
jdognz

jdognz
  • Member
  • 3 posts
  • OS:none specified
  • Country: Country Flag
I had the BSY problem and could not see my drive in bios etc. Ran fix and now I can see the drive but comes up with errors on boot. Cannot see in windows and HD sentinel lists drive size as 2048Gb?? Any ideas as to the problem?

#2760
dooda

dooda
  • Member
  • 3 posts
  • OS:Windows 7 x86
  • Country: Country Flag

When you get that message, it means the communication connection was not
closed properly and you can only re-connect after rebooting your computer.

I turned the computer and hdd off for the night and now the COM4 port is working fine.

Actually, issuing the N1-command is the real first step in unbricking the drive,
so nothing's lost (the first two steps are only there to let you gain access to
the diagnostics-mode command prompt).

Though giving an error at this step *could* indicate that the drive is really faulty. :unsure:

You can start all over again from the top (insultate PCB contacts, spin-down,
re-attach PCB, spin-up) and try the N1 command a second try.

Good luck,

Peter.

I have no luck to get into diagnostics-mode, it worked once yesterday. What can I do wrong? Or is it something I can do differently?

Little background:
My disk is a 1,5 TB (ST31500341AS) with cc1h firmware. Was ok for a few months the one day i got a message that it got a SMART error and after reboot it was gone.

For this guide i use a ttl-232r-3v3 usb cable with external power supply, i have tried for an PSU too but no success.
My orange cable is connected to the drives RX-pin and the yellow cable is connected to the TX-pin. I have not connected any cable to the ground-pin.

TIA
dooda

#2761
VideoRipper

VideoRipper

    CSI Eastwood City

  • Member
  • PipPipPip
  • 330 posts
  • OS:none specified
  • Country: Country Flag

Seagate s/n 9QJ0L9XR
BARRACUDA 7200.11 1 TERA
ST31000340AS (B)
P/N 9BX158-568
FIRMWARE SD81
DATE CODE 08422
SITE CODE KRATSG


First of all: this fix was written for SD15 firmware, so it *might* not work
with other firmware-versions :}

When you apply power to the drive with the PCB attached, do you hear the motor spin up?
If it's not spinning, the motor-driver on the PCB or the motor itself might be broken and there's
not much you can do about it, I'm afraid :no:

If it is spinning up:
  • Remove the PCB or insulate the contacts
  • Attach RS-232 interface and apply power to PCB
  • Press CTRL+Z keys at the same time;
    you should get a F3 T>-prompt
  • Enter: /2 (that's slash and 2);
    you should get the F3 2>-prompt
  • Enter: Z (that's a CAPITAL Z);
    you should get:
    Spin Down Complete
    Elapsed Time X.XXX msecs
  • Remove the insulation between the contacts and/or reseat the PCB
  • Enter: U (that's a CAPITAL U);
    you should hear the drive spin up now.
  • After a few seconds you *should* get this:
    Spin Up Complete
    Elapsed Time X.XXX secs
If you don't hear it spinning up, the drive makes weird noises and/or it takes 1-2 minutes
before an error-message is displayed, you're drive is likely to be defective.

Good luck,

Peter.
To C the BASIC things in life, use Delphi

#2762
VideoRipper

VideoRipper

    CSI Eastwood City

  • Member
  • PipPipPip
  • 330 posts
  • OS:none specified
  • Country: Country Flag

Ran fix and now I can see the drive but comes up with errors on boot.


I hope you're not trying to boot from the drive itself... :unsure:

Anyway, the good news it is seen again in the BIOS :thumbup

Cannot see in windows and HD sentinel lists drive size as 2048Gb??

As what type (size) of drive is it seen at PC boot-time?
(Never rely on what Windows is reporting you...)

If it says it's a 0GB drive, you'll have to do the second step in performing
the LBA0-fix (which can also be found in the document at the first page).

Greetz,

Peter.
To C the BASIC things in life, use Delphi

#2763
jdognz

jdognz
  • Member
  • 3 posts
  • OS:none specified
  • Country: Country Flag

Ran fix and now I can see the drive but comes up with errors on boot.


I hope you're not trying to boot from the drive itself... :unsure:

Anyway, the good news it is seen again in the BIOS :thumbup

Cannot see in windows and HD sentinel lists drive size as 2048Gb??

As what type (size) of drive is it seen at PC boot-time?
(Never rely on what Windows is reporting you...)

If it says it's a 0GB drive, you'll have to do the second step in performing
the LBA0-fix (which can also be found in the document at the first page).

Greetz,

Peter.

Yeah sorry i should have been a little clearer. I have 3 HDD and on bios boot first two are fine then the Seagate hangs and says F1 to continue.
I ran Seatools and it sees the drive but wont run the short or long test.
If i hook the drive up to usb and attach as external then that is when i can see in HD Sentinel but lists as wrong size. Try to run the firmware pdate from windows but it says not matched. Maybe i need to make a firmare bootdisk and try that. OR is there another way i can set drive to correct size? I tried the 0lba fix but same problem still.

#2764
VideoRipper

VideoRipper

    CSI Eastwood City

  • Member
  • PipPipPip
  • 330 posts
  • OS:none specified
  • Country: Country Flag

My orange cable is connected to the drives RX-pin and the yellow cable is connected to the TX-pin. I have not connected any cable to the ground-pin.

Well, that will be your problem...

Always connect all the 3 wires to the diagnostics port. :rolleyes:

You could have had it working yesterday, when you (probably) used the power supply
of the same computer as to where the RS232-interface was connected to (since in that
case the ground of the power-connector was used), but this isn't the proper way of
doing things and you'll be creating a "Ground-loop"...

Greetz,

Peter.
To C the BASIC things in life, use Delphi

#2765
jdognz

jdognz
  • Member
  • 3 posts
  • OS:none specified
  • Country: Country Flag
PS Redid the 0lba fix and works now so not sure what happen the first time ... :D all working thanks heaps :)

#2766
VideoRipper

VideoRipper

    CSI Eastwood City

  • Member
  • PipPipPip
  • 330 posts
  • OS:none specified
  • Country: Country Flag

all working thanks heaps :)

Great job! :thumbup

Now check the drive with SeaTools for DOS and swap the drive if you get an error-code,
otherwise update the firmware.

Greetz,

Peter.
To C the BASIC things in life, use Delphi

#2767
dooda

dooda
  • Member
  • 3 posts
  • OS:Windows 7 x86
  • Country: Country Flag


My orange cable is connected to the drives RX-pin and the yellow cable is connected to the TX-pin. I have not connected any cable to the ground-pin.

Well, that will be your problem...

Always connect all the 3 wires to the diagnostics port. :rolleyes:

You could have had it working yesterday, when you (probably) used the power supply
of the same computer as to where the RS232-interface was connected to (since in that
case the ground of the power-connector was used), but this isn't the proper way of
doing things and you'll be creating a "Ground-loop"...

Greetz,

Peter.

Can i use the black cable on the ttl-232r-3v3 usb cable for ground? Or should i find a real ground and connect to there?

TIA

doooda

#2768
jaclaz

jaclaz

    The Finder

  • Developer
  • 13,994 posts
  • OS:none specified
  • Country: Country Flag

Can i use the black cable on the ttl-232r-3v3 usb cable for ground? Or should i find a real ground and connect to there?

TIA

doooda

GROUND, when we are talking of low voltage DC doesn't come from "thin air", you have to have ALL the devices you are using have the low side (0V) ALL connected together.
I.e. the BLACK (make sure it is the 0V) of the adapter NEEDS to be connected to the GROUND of the disk AND to the 0V (again BLACK) of the power supply.
This way you make sure they all share the same "base potential" and you avoid the possible loops of data.

In TTL the data is represented by voltage levels that are the differential voltages from a "common base", i.e. the 0 (zero) Volt level.

If any of the devices "leak" a small amount of voltage this "base level" may be higher (or lower) on one device as compared to another device, and this can lead to mis-interpreting the DATA.

jaclaz

#2769
Sovereign01

Sovereign01

    Newbie

  • Member
  • 12 posts

It's a known firmware issue, so you will get the same problems after another
320 log entries if you stick to the SD15 firmware. :angry:

I think you should get rid of the drive, if possible:

  • Backup the drive (at least the most important stuff)
  • Download and burn SeaTools for DOS to a CD-R
  • Reboot your PC from the CD-ROM (with the drive attached)
  • Do a short- and a long-DST test
    --------------- SeaTools for DOS v2.17 ---------------
    
    Device 0 is Seagate Device ST3500320AS  9QM22HVN       On Intel ICH5
    Max Native Address 976773167
    Device is 48 Bit Addressed - Number of LBAs 976773167 ( 500.108 GB )
    This drive supports Security Features
    SMART Is Supported And ENABLED
    SMART Has NOT Been Tripped
    DST Is Supported
    Logging Feature Set Is Supported
    POH 5994  Current Temp 23
    
    Started Short DST  2/12/2010 @ 11:37.4
    DST -- FAILED - Read Element LBA = 0
    Your SeaTools Test Code: A7E7D56A
    Short DST FAILED  2/12/2010 @ 11:37.16
  • When you get an error-code like above (A7E7D56A), write it down and
    create an RMA at Seagate to have it swapped using the error-code.
  • If you don't get an error-code (which I doubt) and you want to keep on
    using the drive, do the firmware update.
    ...but I do think you *should* swap it either way...

Greetz,

Peter.

I used seatools on all 3 affected drives, all 3 PASSED the Seatools test :wacko: So I didn't get any error codes. According to the Seagate page:

Self-Service SeaTools Test Codes
A SeaTools Test Code is important when returning a Seagate product under warranty. The SeaTools Test Code proves that the drive has failed diagnostic tests performed by SeaTools.

Seagate understands that there are several legitimate reasons why you might not have a SeaTools Test Code. Please review the following suggestions and if you still need a Self-Service test Code, copy the 8-digit code from the one of the choices below and paste it in to the SeaTools Test Code field on the RMA form.

If SeaTools shows a drive test FAIL and did not show a Fail Info icon and SeaTools Test Code, then you will need to download and install the current version of the software. Click here to go to the SeaTools home page.

Please be cautious using these Self-Service SeaTools Test Codes. Seagate reserves the right to return a good drive back to its owner and to charge for all associated shipping costs.

Code Issue
C5C898A2 Dead drive
CA99C4AC SeaTools could not detect my drive
659DC7AE Failed other diagnostic tools, I'm confident it is a bad drive.
6C9AC2A4 Serial number not detected, SeaTools did fail the drive
6FD1A1AE RAID system blocked SeaTools from testing the drive
9B96C8A7 Apple system cannot run SeaTools*
669CC6A4 No test system available to run SeaTools.
9C9692A5 I lost the SeaTools Test Code
C5CB9DAA Poor performance
979866A7 Noisy - SeaTools passes all tests
9CC891A1 Wrong Firmware - SeaTools passes all tests

* In most cases, Seagate drives in Apple systems are covered by Apple. If you have an Apple system with an Intel compatible processor, you might be able to run SeaTools for DOS from its bootable CD-ROM.


Looks like I'll be supplying this one: 9CC891A1 Wrong Firmware - SeaTools passes all tests :)

#2770
Gavilan

Gavilan
  • Member
  • 9 posts
  • OS:XP Pro x86
  • Country: Country Flag
Hello guys: as you can see on my post #2709 (page 136), i triple checked everything so to be sure not to messed up the hdd.

i did everything with the help of 3 friends, who were standing next to me, doubling checking each and every command i had to enter into Hyperterminal.

as shown on the pic i attached on my post, i didnt have an error after i did all what is suggested here, which i followed in every step.

I did all the stuff using a CA-42 modified cable with absolutely no problems at all.

i did everything using an external USB/S(ATA) adapter like the one shown in previous pages, with its own energy etc etc etc

So, i put the Seagate drive "fixed" after all the solution explained here. At first, it shows as USB device. After a few seconds, it says "SB500AS" (or something similar, cant remember exactly) detected. Great i tought. I went to My Pc. Drive is shown with its exact partition name (in this case, it was drive G: Backup).
I clic on the icon, in a second, te drive simple dissapears. I go to Device Manager, the drive is seen with its correct name.
I re-connect the USB drive, shown again, but this time as "Logical Drive". I try to format, and in one second, icon dissapears again. I try to look in the management hdd sector, hdd is not recongized anymore.

After that, i put the hdd in my Pc. I power on the machine. Drive is seen on BIOS half of the times i power on my machine. In a randomly basis, i can see it on My Pc, but every single time i try to acces to it, so i can backup its content, the icon simple dissapears. I have done that even in safe mode.

So, half of the time, BIOS has detected the harddrive, but i cant acces to it properly.

so, i did again all the procedure here. Same result: drive is seen sometimes on BIOS, and once in Windows loaded, i see it on My Pc, i see the icon, now its always "Logical Drive". I try to format it, but when i clic "format" the icon dissapears again.

Im really desperate at this time. I have so so so many important stuff on it....i feel im somehow cursed or something....

I didnt do anything more than just follow strictly the directions which were given here. In the pic i attached, its clear that no mistake and no error happened during the procedure.

I can hear the hdd when i power on the machine, i can hear the head, i dont have any strange noise, not any clak clak clak noise, nothing "strange". To me it seems to be the "normal" noise of the drive. Im not an expert on this subject, but i think at this time i can "listen" when a hdd is not behaving as it should....

This all thing is driving me crazy. Im very depressed and dissapointed for all this. I even took the drive to a sepcialist here who is well known for recovery data, but he is stuck as well. We have chat over the phone and exchanged information, and he tells me exactly the same: he can access randomly to the drive on the BIOS, he may see the drive under My Pc, with the exact name, if he put the drive in a USB case, he is able to see it properly with hte correct name but that just lasts a few seconds, like me etc etc etc etc etc etc

he told me that he would try with another exact logic but he wsasnt 100% about what would happen..
Please, i need some advice...do i have another thing "broken" on this HDD?? I dont think so, since i havent done anything else rather than follow all the advice given here...synthoms were like the ones described here... powered on the machine one day ust to find out the seagate was no recognized by BIOS...and that was the beginning of this truly nightmare to me...

I didnt do anything else to the drive. I always treated it wit ha lot of care and all that...i didnt trhow it to the wall if you know what i mean...

:(((((

Shall i give up and resign??

someboy out there who might know a way of recovering all the data and then i will throw away this hdd that is giving me a lot of headaches?? PLEASE!!!!!!!!!! i beg you guys here

Please, please, please, any advice,any hint, any idea i beg you guys.... much apreciatted

I just want to recover almost 460GB of crucial data for me...almost all my "digital" life, as well as university thesis and other personal stuff, is in that bloody hdd....

:(((

Sebastian

Edited by Gavilan, 20 April 2010 - 12:52 PM.


#2771
VideoRipper

VideoRipper

    CSI Eastwood City

  • Member
  • PipPipPip
  • 330 posts
  • OS:none specified
  • Country: Country Flag
I don't think you should try to make a backup from within Windows if the drive
is not responding as it should (BTW. Why would you want to format it?) :unsure:

You'd better make an image of it (with Ghost or similar lower-level application)
once you get it seen in the BIOS; you might even want to image it a couple of
times, just to be sure (maybe you can re-construct your precious data from a
multiple of images if one was not enough).

What error-code did SeaTools for DOS give you?

Another possible problem you might be facing: I don't know how carefull you were
while performing the unbricking and how well the PCB was constructed, but you might
want to check all solderpoints (especially at the connectors) for cracks and bad
contacts.
Have you tried other SATA-data and -power cables?

Just some thoughts :whistle:

Good luck,

Peter.
To C the BASIC things in life, use Delphi

#2772
aleksandaril

aleksandaril
  • Member
  • 3 posts
  • OS:XP Pro x86
  • Country: Country Flag
Hi everyone, my hdd seems to be in bsy state, so i want to try the procedure explained here, but there is a problem (i am from macedonia and i can't find rs232 to ttl converter). i try to build one, and i only found MAX232N, now i am searching the circuit for that chip.. it seams to be different than MAX232 or MAX232A.. any help (circuit, pcb, components) would be helpfull. I found some circuit but I am not sure about it so i will need confirmation so i start building it.. thank you

there is pictures for both MAX232 and MAX232N chips, i just need that the one for MAX232N will be ok for the procedure

my hdd is segate (barracuda 7200.11 500 gb) i've by it 12-2008...Attached File  MAX232N-circuits.jpg   22.23KB   9 downloads Attached File  232A.JPG   89.98KB   11 downloads

#2773
VideoRipper

VideoRipper

    CSI Eastwood City

  • Member
  • PipPipPip
  • 330 posts
  • OS:none specified
  • Country: Country Flag

and i only found MAX232N, now i am searching the circuit for that chip..

As far as I know the MAX232N is exactly the same as the other versions, so you
can use the exact same schematic for it:
Attached File  max232.gif   10.39KB   20 downloads

Greetz,

Peter.

Edited by VideoRipper, 21 April 2010 - 06:45 PM.

To C the BASIC things in life, use Delphi

#2774
Gavilan

Gavilan
  • Member
  • 9 posts
  • OS:XP Pro x86
  • Country: Country Flag

I don't think you should try to make a backup from within Windows if the drive
is not responding as it should (BTW. Why would you want to format it?) :unsure:

You'd better make an image of it (with Ghost or similar lower-level application)
once you get it seen in the BIOS; you might even want to image it a couple of
times, just to be sure (maybe you can re-construct your precious data from a
multiple of images if one was not enough).

What error-code did SeaTools for DOS give you?

Another possible problem you might be facing: I don't know how carefull you were
while performing the unbricking and how well the PCB was constructed, but you might
want to check all solderpoints (especially at the connectors) for cracks and bad
contacts.
Have you tried other SATA-data and -power cables?

Just some thoughts :whistle:

Good luck,

Peter.



Peter: first, huge thank you for being so kind and taking the time to reply to me and try to help me on this...
You are completely sure: i was trying to do a backup from inside Windows... (i put format it as an example, i didint do it actually (nor i could because icon would dissapear in few seconds from my desktop)

im afraid its too late to use Ghost or similar: drive is no longer even recognized by BIOS (if i put the drive, the machine can stay in some kind of "freeze" mode for about 2 minutes, afte that Windows boots normally of course without the Seagate being recognized...)

So, no chance of using Ghost, didint even have time to use SeaTools

Tried at least 4 SATA cables...and 2 different USB/S(ATA) adapters...same synthom all the time: drive seen randomly, then icon dissapears from Device Manager/and/or from BIOS and/or from Windows...dont have at least a couple of minutes of the drive seen/recognized so i can backup data to another drive... sounds strange uh?

I triple checked everything...nothing burnt or "out of place"...everyuthing seems normal to me... i even hear the spinning of the drive, with no #"strange" noise...

I guess its a Game Over for me.... sigh...had so so valuable data... it seems nobody is able to recover data (at this thime of course i dont care about the hdd, i just want to recover the data), since it would seem like some kind of "firmware mess up" or something like that, because of the drive being detected randomly by BIOS/Windows... and i know part of the firmware is on the plates...so if i cant see the drive...i cant access to the info on the plates?? Or maybe somebody knows hot to acces to the data even if something is "wrong " in the firmware located in the plates???? Please!! any light on this!!!!

thanks
Sebastian

Edited by Gavilan, 22 April 2010 - 07:48 AM.


#2775
BetKing

BetKing

    Emergency Technician

  • Member
  • 21 posts
  • OS:none specified
  • Country: Country Flag
I have a Seagate ST3500620AS OEM drive with firmware DE12, it comes from a Dell that is not seeing the drive in BIOS.

Has anyone tried these methods with a drive like this? Seems really tricky doing this, first time.




6 user(s) are reading this topic

0 members, 6 guests, 0 anonymous users



How to remove advertisement from MSFN