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Symantec endpoint protection Symantec endpoint protection fails in unattended xp pro installation Rate Topic: -----

#1 User is offline   timecatcher_3 

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Posted 02 June 2009 - 11:43 AM

Hi, I had successfully created an addon .cab file for Symantec Endpoint protection and tested it by running it on an installed xp pro. It seemed to extract and install. But when I added it to an unattended installation of xp pro using nLite.While doing the unattended xp pro installation, it starts extracting but doesn't install. It fails to install saying " Error with installation log file. Make sure the log file exists and is writable." Please can someone help ? And I also made such an addon pack of office 2007. I tried installing it on an installed xp pro and it got installed after 10 minutes. But when I added it to an unattended installation of xp pro using nLite. While doing the unattended xp pro installation, it starts extracting and also seems to be installing. But after the process is done, it doesn't end up being installed because its not on the start menu neither in program files. Please can someone help with this too?


#2 User is offline   timecatcher_3 

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Posted 03 June 2009 - 08:40 AM

Can someone please help ? :unsure:

#3 User is offline   iamtheky 

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Posted 03 June 2009 - 09:17 AM

---I uniextract the exe and run the following from the runonce against the .msi

%path%\Symantec AntiVirus.msi /qn RUNLIVEUPDATE=0 REBOOT=ReallySuppress

---and next install the newest definitions

%path%\symcdefsx86.exe /Q

#4 User is offline   timecatcher_3 

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Posted 03 June 2009 - 09:50 AM

Thanks for replying Ill try that out. :thumbup
any clue on how to get the office 2007 pack, that i made, installed?

#5 User is offline   timecatcher_3 

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Posted 03 June 2009 - 10:26 AM

View Postiamtheky, on Jun 3 2009, 10:17 AM, said:

---I uniextract the exe and run the following from the runonce against the .msi

%path%\Symantec AntiVirus.msi /qn RUNLIVEUPDATE=0 REBOOT=ReallySuppress

---and next install the newest definitions

%path%\symcdefsx86.exe /Q


But I have to add the Antivirus Symantec Endpoint Protection 32bit.exe file in the addon section of nlite and then write the commands on the runonce section of nlite. but what do i write for %path% in the commands you gave me? :unsure: Sry but im new with this.

This post has been edited by timecatcher_3: 03 June 2009 - 10:27 AM


#6 User is offline   iamtheky 

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Posted 03 June 2009 - 11:08 AM

you need to extract that exe and get the msi first. Those switches will not do anything against the .exe.

I use the OEM folder solution to make all necessary pieces available. The path will be wherever you decide to drop your apps. I am sure there are more rapid/automated solutions, but you will learn more about what is occuring during install following the guide.

http://unattended.ms...xp/view/web/18/

#7 User is offline   timecatcher_3 

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Posted 04 June 2009 - 07:29 PM

View Postiamtheky, on Jun 3 2009, 12:08 PM, said:

you need to extract that exe and get the msi first. Those switches will not do anything against the .exe.

I use the OEM folder solution to make all necessary pieces available. The path will be wherever you decide to drop your apps. I am sure there are more rapid/automated solutions, but you will learn more about what is occuring during install following the guide.

http://unattended.ms...xp/view/web/18/


I used the OEM solution but my $OEM$ doesn't have sub folders such as $1, $install etc. It could be because i am using a DELL XP SP3 CD and then I realized that some of the files get copied from the $OEM$ folder to the C:\DELL so I tried to call out the command given but surprising it didn't copy the symantec folder :huh: so I don't have a solution to installing it through Runonce. So please can u help? :unsure:

#8 User is offline   timecatcher_3 

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Posted 09 June 2009 - 12:04 PM

Hi I got the Runonce to work for Symantec :thumbup but the problem is when I put Office and and more software after it. I get an error saying "Another installation is in progress so please finish current installation then start the other." What is the command or swtich to make the runonce to wait till one installation finishes and then start the other? :unsure:

#9 User is offline   timecatcher_3 

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Posted 09 June 2009 - 12:27 PM

I think I do notice why I get that error because office takes too long to load up after customizing it from the office customization tool to install unattended and by that time nlite.cmd loads the other software and those get installed and office stops at the start of installation. Is there a command or switch for letting application install at a time then do the other? :unsure:

#10 User is offline   iamtheky 

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Posted 09 June 2009 - 12:34 PM

add the following key after endpoint:

Net Stop MsiServer

(runonce kind of start /wait's inherently, so my guess is symantec does not release the installer service in a timely manner, much like .net 1.1)

#11 User is offline   timecatcher_3 

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Posted 09 June 2009 - 01:47 PM

Sorry but I don't how to do add this key please can u show me how ? :unsure:

#12 User is offline   iamtheky 

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Posted 09 June 2009 - 01:52 PM

REG ADD %REGKEY%\001 /v 1 /D "net stop msiserver" /f


Edit the wildcard you set for your path to runonce (if you set one)

Edit the '001' and /v '1' to reflect the key and value that follow your symantec install. My example would be item 1 in folder 1.

#13 User is offline   timecatcher_3 

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Posted 09 June 2009 - 02:22 PM

The question is that I am not sure if the symantec is the one that doesn't release the windows installer in a timely manner or is it the other software that i am installing? I am installing symantec endpoint protection, windows live messenger silent standalone (which i extracted from \program files\common files) and office 2007 from runonce. I get that error from windows installer when the messenger is added to the runonce cmd file but when it isnt, I don't get the error but still only symantec installs and office's setup.exe does start but doesnt continue on and finish installation. I also tried switching the order of applications ( office first then symantec second) in the runonce cmd file. but its the same result symantec installs seamlessly then office starts but doesn't finish installation process.
I also tried removing symantec from the cmd file and let windows live messenger install first and then office 2007 second and both installed perfectly. I think I have to somehow let office 2007 install second after windows live messenger, but also stop the cmd file from starting the Symantec Anti Virus.msi file until office 2007 is done installing. So do u think this is possible? :unsure:

This post has been edited by timecatcher_3: 09 June 2009 - 02:37 PM


#14 User is offline   iamtheky 

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Posted 09 June 2009 - 02:41 PM

it already does that by nature.

put the 'net stop msiserver' between everything. If that succeeds, work backwards removing them?

#15 User is offline   coucou 

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Posted 10 June 2009 - 05:39 AM

Hi all

Here my contribution
Since while I find I red info's at Symantec site of the how to silent install. The file concerned are setup.ini and setAid.ini. Since I made the modificatio, everything works like a charm.

Setup.ini
before
[Startup]
CmdLine=/l*v "%TEMP%\SEP_INST.LOG"
after
[Startup]
CmdLine=/qb RUNLIVEUPDATE=0 REBOOT=REALLYSUPPRESS


setAid.ini Add the here bottom lines
PREDEFINED_SMC_CONFIG]

; User configureable options
UIRebootMode=3

[LU_CONFIG]
CONNECT_LU_SERVER=0
That's it... Now, just run setup.exe It will be installed silently.

You can also make an installer with 7zip (it be compressed to 1 file of 72MB)
http://7zsfx.solta.ru/en/

Tutorial
http://www.wincert.n...?showtopic=1978

Video tutorial
http://www.wincert.n...?showtopic=4659

Good luck
coucou

This post has been edited by coucou: 10 June 2009 - 05:40 AM


#16 User is offline   Raoul90 

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Posted 10 June 2009 - 12:28 PM

View Postiamtheky, on Jun 3 2009, 05:17 PM, said:

---I uniextract the exe and run the following from the runonce against the .msi

%path%\Symantec AntiVirus.msi /qn RUNLIVEUPDATE=0 REBOOT=ReallySuppress

---and next install the newest definitions

%path%\symcdefsx86.exe /Q


Thanks, but can you tell me where i can get the newest definitions file? :)
http://www.symantec.com/business/security_...l.jsp?gid=savce
Is that the right one?

This post has been edited by Raoul90: 10 June 2009 - 12:32 PM


#17 User is offline   timecatcher_3 

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Posted 10 June 2009 - 12:34 PM

coucou I tried your solution it didn't work out. I got an error saying "1155 : C:\Temp\Symantec AntiVirus.msi was not found".
iamkey I want to try your solution but I dont seem to get how to write it in the Nlite cmd file

REG ADD %REGKEY%\001 /v 1 /D "net stop msiserver" /f

What is the wildcard to edit?
How do I reflect the key and value that follow my symantec install?

Where do I start counting to refer to the item ? Sorry I have never done a registry addition so I don't really how this works. :unsure:
So please can you help in explaining ?
What do you mean by If that succeeds, then start working backwards to remove them?

This post has been edited by timecatcher_3: 10 June 2009 - 01:01 PM


#18 User is offline   iamtheky 

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Posted 10 June 2009 - 01:42 PM

http://unattended.ms...xp/view/web/31/

should catch you up on the runonce syntax

#19 User is offline   timecatcher_3 

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Posted 10 June 2009 - 09:02 PM

iamkey thank you for the link I do get the procedure. I thought it was useless keeping gaps in the 3 digit numbers, 010 and 015, by the way those numbers are customizable i mean just simply having them numerically ordered ? This process is useful, but having all addons and everything in svcpack feels more unattended because everything gets installed by the time xp's installation is over . It is always handy when some applications don't end up getting installed during the xp installation process.

coucou Sry your process does work, I had renamed the Symantec AntiVirus.msi before that is why I was getting an error. Thanks for the help I was wondering if there could be a similar process for Office 2007 and Deep Freeze 5 Enterprise. I did make an attempt at Office 2007. First, I used the office customization tool to make office 2007 unattended then I made a sfx archive for office 2007, using Quick Install Maker. Eventually, I used the Virtuel's Add-on Maker 2.0 beta to make it into a .cab file. I made an initial test by running it on an installed xp system and after 8 minutes it was installed unattended (no GUI) and there was Microsoft Office in the Start Menu :thumbup . But I did notice that it took to long to get a hang of the windows installer. I think that is the reason why it didn`t work when I actually put it on my nlite cd and tested it.

Nlite Test:
1. During XP installation, the Office window pops up for a second saying `Wait while preparing setup files for installation process` which means the Office installation is about to begin. This also happened when I initially tested it on an installed xp system.
2. Then, according to the initial test, the process should take about 8 minutes and that happens.
3. After XP`s installation is over it restarts as usual.
4. But ,after the reboot, when I check the Start Menu there is no Office 2007 folder and then, out of curiosity, I checked program files and there was no office folder :huh: .

That doesn`t make sense the whole process carries out but eventually there is no office. So any clue what went wrong :unsure: . I hope I was clear at describing the process I carried out. :rolleyes:

This post has been edited by timecatcher_3: 10 June 2009 - 09:27 PM


#20 User is offline   coucou 

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Posted 11 June 2009 - 09:13 AM

View Posttimecatcher_3, on Jun 11 2009, 05:02 AM, said:

coucou Sry your process does work, I had renamed the Symantec AntiVirus.msi before that is why I was getting an error. Thanks for the help I was wondering if there could be a similar process for Office 2007 and Deep Freeze 5 Enterprise.

Glad to hear my proccess works :thumbup . I'm working with this process for a long time. I'm sure that it should works with software using setup.exe + xxx.ini xxx.and msi files. Indeed, I've tested it working with all Cyberlink softwares.

Regarding Office 2007, I'm still using Office 2003.
I've Slipstremed Office 2003 by shrinking it first with Super guide with a detailed of Office 2K3 Shrinking then I used Office Integrator. Office Integrator can be used by Office 2007 too.

Good luck
coucou

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