[bruceching]

Hi,

My Winodws XP Professonal SP3 notebook will automatically logout any time as its wants. Whenever I am writting a word document or using an Excel or Internet explorer, the laptop will logout suddenly and hang it on "saving personal settings".

Is there any way to find the root causes?

Hardware is checked -> no problem
Scan the full computer with Symantec SEP -> no virus is found
Scan the full computer with Malware software -> no spyware, ...etc.

I feel really headache of it and no idea how to fix it even reinstall the OS which can't help.
Thanks for any advise

[chuckr]

bruceching, on Jul 12 2009, 09:18 PM, said:

Hi,

My Winodws XP Professonal SP3 notebook will automatically logout any time as its wants. Whenever I am writting a word document or using an Excel or Internet explorer, the laptop will logout suddenly and hang it on "saving personal settings".

Is there any way to find the root causes?

Have you looked into:

Control Panel >> Power Options >> Hibernate (tab), to insure all is well in that area ?

[bruceching]

chuckr, on Jul 13 2009, 01:01 PM, said:

bruceching, on Jul 12 2009, 09:18 PM, said:

Hi,

My Winodws XP Professonal SP3 notebook will automatically logout any time as its wants. Whenever I am writting a word document or using an Excel or Internet explorer, the laptop will logout suddenly and hang it on "saving personal settings".

Is there any way to find the root causes?

Have you looked into:

Control Panel >> Power Options >> Hibernate (tab), to insure all is well in that area ?

Hi

Thanks for your reply

Have checked and Hibernate is disable. Nothing special

Do you think that force memory dump can help to find out the reason?
I have tried it but short dump show the "Probably caused by : i8042prt.sys ( i8042prt!I8xProcessCrashDump+237 )
" only. Seems can't help.

[Ponch]

Might be someting as basic as a defective key on your keyboard (function key? inadvertently pushed ?) .