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MagicAndre1981

Trace Windows 7 boot/shutdown/hibernate/standby/resume issues

1,275 posts in this topic

Hello Andre,

I'm having some difficulties with my shutting down/sleep. The problem is whenever I shut down or sleep my windows 7 x64, it hangs with the monitor turned off and doesn't shut down, the only option left is to turn it off by the power button or cold reset it. BUT if I plug off manually the USB audio interface device from the USB port it shuts down/sleep properly. I'm pretty sure the problem is driver related as I'm using an external USB audio interface with a Vista driver. The device is Tascam US-122 and Tascam discontinued the product right before Windows 7 came out and therefore I'm forced to throw away a perfectly working device and spend another 150$ for a new one for which I'm not in condition.

So, as an expert in windows booting and shutting down procedure, I would like to ask you if you could find a solution or a workaround for my problem to somehow disable the device using windows before it goes to sleep or shuts down so it won't hang? Do you think if I make a shut down trace report you will be able to help me out on this one?

Thanks up front!

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Those are the drivers for the third generation of that model. US-122MKII. There was first US-122, got discontinued, then came out the US-122L, but really sucked(according to reviews) and the last US-122MKII was made.

I don't believe those would fit my model, because the drivers from US-122L did not fit either. But I shall try and report.

EDIT: Nope, they do not work.

I was thinking in the direction of somehow disabling the usb port before shutdown/sleep, and came across devcon, but it doesn't work for the usb port. Disabling the usb port on which the device is connected, or disabling the device itself through device manager results in a "device manager hang" until the tascam is plugged out of the USB manually again. Darn, this seems like a simple problem to solve, but can't really think of any workaround.

Btw, here is the support page for Tascam US-122.

Edited by spiritfly
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ok, I didn't know that there are different versions.

You can install the XPMode and use the device there.

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Thought of that one too, but I'm afraid there is going to be loss in performance.

DAW software like ableton with VST plugins require as much CPU and RAM resources as possible, which will be sacrifices with virtualization.

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Try VMWare Player. I allows you to import the XP VHD and you can assign more CPU Cores to the VM. Try it out. Maybe it works. Otherwise remove the device each time manually before shutdown/sleep

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Ok will try VMWare, thanks for your help MagicAndre and sorry for hijacking this thread :)

Regards!

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sorry for hijacking this thread :)

this is ok, you have issues and I'll try to help.

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Hi MagicAndre,

I've tried your fixes and they helped a little bit but I'm hoping you can help me out with my slow start up; I've looked up everything I could find on the service that appears to be causing my slow start up "sftlist Start" and have tried the fixes on this page as it was the only site that had a possible "fix" for this that I could find but it did not help whatsoever. All my drivers are up to date, so I'm really at a loss as to the problem. Here is a screenshot of my latest result showing the Services section, let me know if there is anything else I could provide that might help you. Thank you in advance!

ifps39.jpg

Edited by WillMahler
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Actually, that issue is fixed in App-V 4.6 SP1 with hotfix package 4 applied. If you aren't there already, get those installed and re-test. Assuming you're not pulling down new packages to cache from App-V during the trace, that should go away.

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ok, nice fact. Thanks cluberti :)

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sftlist = Microsoft App-V : http://en.wikipedia.org/wiki/Microsoft_Application_Virtualization

do you use an Office version which uses Click & Run?

Actually I do, it's just a starter 2010 version that was provided with the computer. I'm currently un-installing it and re-installing another version.. will see if I can not include "Click & Run"... not even sure what it is/does.. I'm pretty noob with all the latest stuff sadly....

Actually, that issue is fixed in App-V 4.6 SP1 with hotfix package 4 applied. If you aren't there already, get those installed and re-test. Assuming you're not pulling down new packages to cache from App-V during the trace, that should go away.

I went to apply that SP1 & Hot fix and it said I didn't have V4.5____ or later installed..? I have no idea what App-V even is, even after reading the Wikipedia & Microsoft pages.. really hoping it's Office that's at the source or else I'll have to look more into this. I'll edit or post back once the Office install goes through, hope it solves it! Thanks for your help both of you, much appreciated. As you can see my start up time is.. well, over 3 minutes lol so I really do appreciate the help.

Edit: Un-installed Office Starter 2010 and my start up was at least half as slow, fully loaded and ready to go in about a minute and a half versus 3+, hopefully when I install this other version it'll keep up :)

2nd Edit: Here are my new results: I'm going to run your fixes again and see if that helps improve things even more.

34zes5e.jpg

3rd Edit: Ran your fixes from here again, big difference again! :) Start-up is MUCH faster than before, thank you so much for your help! Here's the screenshot of the latest trace

210boyx.jpg

Edited by WillMahler
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The App-V fixes are only for App-V. For the Click & Run version MSFT releases different updates. So maybe in the future (when Windows 8 comes) you get updates for Office which may also include this fix.

if you have a traditional HDD run the optimization from the other topic.

Edited by MagicAndre1981
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The App-V fixes are only for App-V. For the Click & Run version MSFT releases different updates. So maybe in the feature (when Windows 8 comes) you get updates for Office which may also include this fix.

if you have a traditional HDD run the optimization from the other topic.

Ahh that explains it, thanks MagicAndre. I applied the optimization again after the 2nd edit, 3rd edit picture shows final results. Now when I start up, I can use my computer in a little over a minute, before it was 3+ minutes :unsure: Huge difference, thanks again for all your help, much appreciated! :thumbup

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please activate AHCI mode, your SSD and HDD run both in ATAPI/IDE mode which slows down the drives.

Also disable some programs at startup (ATI CCC, Logitech, Adobe prefetcher). Also if you use an ATI 6970, disable the Intel HD graphic of your CPU and uninstall the drivers and tools from Intel.

Andre, I double checked to ensure my BIOS is set to AHCI. I am 90% sure it was set to AHCI mode when my Windows was installed. For my benefit, can you explain where in the trace file shows that I am running in ATAPI/IDE mode? My motherboard is a Gigabyte Z68XP-UD3, BIOS version F8.

Could you also please teach me how to discern how long my load times are being increased by ATI CCC, Logitech, Adobe prefetcher, and the Intel graphic driver? I'm not worried about a difference of 5 seconds, but I am concerned it is taking me over a minute to complete a boot cycle with a decent quality SSD when my laptop HDD can do it in approximately the same amount of time.

Thanks again for your help.

Edited by fishmcfish
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The intel tool and ATI CCC are both .net tools which start slowly. And running such tools at startup slows down Windows a lot. I saw the issue with CCC on my system and removed it completely because of the slowdown. And loading drivers and tools (Intel) that you never use is not the best idea. The Adobe prefetcher is completely useless with a fast SSD. Any prefetcher makes no sense because the SSDs are so fast, so that Windows 7 also disables the Superfetch service if the WinSAT tool detect high HDD scores.

I see the IDE/ATAPI because of this:

IDE\DISKOCZ-VERTEX3_____________________________2.15____\4&F58E17D&0&0.0.0

IDE\CDROMATAPI_IHAS124___B_______________________AL0S____\4&F58E17D&0&0.1.0

IDE\DISKST32000542AS____________________________CC34____\4&F58E17D&0&0.2.0

AHCI would show up as SCSI\DISKOCZ. Can you show me a screenshot of the Device manager (expand the Controller node)?

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The intel tool and ATI CCC are both .net tools which start slowly. And running such tools at startup slows down Windows a lot. I saw the issue with CCC on my system and removed it completely because of the slowdown. And loading drivers and tools (Intel) that you never use is not the best idea. The Adobe prefetcher is completely useless with a fast SSD. Any prefetcher makes no sense because the SSDs are so fast, so that Windows 7 also disables the Superfetch service if the WinSAT tool detect high HDD scores.

I see the IDE/ATAPI because of this:

IDE\DISKOCZ-VERTEX3_____________________________2.15____\4&F58E17D&0&0.0.0

IDE\CDROMATAPI_IHAS124___B_______________________AL0S____\4&F58E17D&0&0.1.0

IDE\DISKST32000542AS____________________________CC34____\4&F58E17D&0&0.2.0

AHCI would show up as SCSI\DISKOCZ. Can you show me a screenshot of the Device manager (expand the Controller node)?

Thanks for the explanation. I've attached the screenshot you requested.

I looked into removing the Adobe prefetcher last night but couldn't find any information. Do you have any instructions or a relevant link?

I've removed CCC and the Intel graphics driver, unplugged my DVD drive and external HDD with no noticeable effect on start-up times.

Still can't figure out why it would show my SSD as IDE.

post-341852-0-86794000-1325730824_thumb.

Edited by fishmcfish
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use msconfig or AutoRuns to disable the Prefetcher and Intel driver utilitiies.

I don't have any Intel board so I don't know why it shows up as IDE when you use AHCI (as shown in the picture)

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Hi I've got a big problem, I issued the command from first post and got the BSOD. I enabled system restore prior to installing the MSI and before issuing the command taking manual sys restore snapshots. Now for the problem, system restore fails to restore with an F8-sys restore! Now I need to gut out whatever boot driver and registry keys are installed for the boot tracing as a system rebuild is out of the question. Can you shed some light onto what I can manually remove via an alternate boot livecd to restore my system to a usable state?

Thanks!

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For anyone in the same boat where sys restore fails, here's what I did to recover to bootable to then uninstall and reinstall the trace tools to then start fresh WITHOUT the drivers trace:

1. Boot an alternate livecd

2. MOVE the following 3 directories out of "C:\Program Files" to say C:\Temp:

-Debugging Tools for Windows (x64)

-Microsoft SDKs

-Microsoft Windows Performance Toolkit

3. Restart in NORMAL mode (NOTE: SAFE mode still BSOD for me)

4. Type your password to log in and immediately hold the SHIFT key to stop startup programs

5. Once system settles, MOVE those 3 folders back to "C:\Program Files"

6. Go into add/remove programs and uninstall all 3

If you then wish to start over without the DRIVERS trace, reinstall them and start over. Hope it helps!

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hm, for me I solved it by removing any USB devices from the PC.

Have you made a new trace without the DRIVERS flag?

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Hello MagicAndre,

Can you help me analyze the xml? :).. If so, how should I upload it? :)

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upload the compressed ETL file if you're unsure.

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