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MagicAndre1981

Trace Windows 7 boot/shutdown/hibernate/standby/resume issues

1,275 posts in this topic

try the MS one. Does this make a difference?

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OK. I did that. And I am going to test it once I get sometime. Need to take care of few things now.

Thank You so much for your help.

Regards,

Sam.

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Andre,

I switched to MS drivers for AHCI and did not see much difference. I forgot to mention that on this laptop I am also using McAfee Endpoint Encryption.

I have uploaded new logs here

Regards,

Sam.

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still the same. Writing and reading the hibernation file is slow :(

Can you run a ProcessMonitor trace?

Download it from Sysinternals (http://technet.microsoft.com/en-us/sysinternals/bb896645), start it and capture data. Now put your Windows into hibernation mode and resume again. After resume, stop the trace and save it as PML file. Compress this PML file and upload it.

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Hi. I have a problem with sleep. My box can sleep, but as soon as it wakes up, it either reboot with an error or BSOD. I tried to run the sleep+resume trace but it just sleep and never resume. Then I woke it up manually and problems came again. I checked the TEMP folder which now includes 3 files of 0KB (i guess nothing has been recorded).

My laptop is a ASUS model, core 2 duo, 8GB ram, running win7 x64.

Thank you very much.

// this is what i got after all. hope it useful :(

http://dl.dropbox.com/u/22758366/TEMP.rar

Edited by iu1nguoi
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Hi Andre, Any update on review of PML file?

Thanks,

Sam.

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Hi. I have a problem with sleep. My box can sleep, but as soon as it wakes up, it either reboot with an error or BSOD.

post the error message or attach the dumps (from folder C:\Windows\Minidump).

Hi Andre, Any update on review of PML file?

it doesn't really show me any information that could help :(

Does it also happen when you run Windows without any 3rd party tools (clean boot: http://support.microsoft.com/kb/929135 )?

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Hi. I have a problem with sleep. My box can sleep, but as soon as it wakes up, it either reboot with an error or BSOD.

post the error message or attach the dumps (from folder C:\Windows\Minidump).

by error, i mean it crashes.

i don't know why i cannot generate minidump. i set in in startup&recovery but nothing happens

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Andre,

After disabling services in msconfig, resume after hibernate is taking about 90 to 100 seconds, compare to over 180 seconds. This definitely an improvement. Not ideal but with your help resume is less than 1/2 the time. I can live with that. Thanks for all your help.

Regards,

Sam.

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i don't know why i cannot generate minidump. i set in in startup&recovery but nothing happens

how large is your pagefile? Do you see a file called Memory.dmp in C:\Windows?

After disabling services in msconfig, resume after hibernate is taking about 90 to 100 seconds, compare to over 180 seconds. This definitely an improvement. Not ideal but with your help resume is less than 1/2 the time. I can live with that. Thanks for all your help.

this is still too slow. Do you use the latest Firmware?

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i don't know why i cannot generate minidump. i set in in startup&recovery but nothing happens

how large is your pagefile? Do you see a file called Memory.dmp in C:\Windows?

i set my pagefile to 1024mb. I don't see that file either

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i don't know why i cannot generate minidump. i set in in startup&recovery but nothing happens

how large is your pagefile? Do you see a file called Memory.dmp in C:\Windows?

After disabling services in msconfig, resume after hibernate is taking about 90 to 100 seconds, compare to over 180 seconds. This definitely an improvement. Not ideal but with your help resume is less than 1/2 the time. I can live with that. Thanks for all your help.

this is still too slow. Do you use the latest Firmware?

Yes, I am on the latest SSD formware from Crucial and on the latest BIOS from Dell. Is there anything I need to check, please let me know.

Regards,

Sam.

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Hi MagicAndre,

I'm back. Still having problems with hibernation. I've downloaded the KB2541014 you've suggested. It said it was already installed on my machine.

However, I've observed two things:

1. The hibernation is somewhat better if I do it on power. (It's "only" Error in the event log instead of the usual Critical.) However, it takes minutes if I pull out the adapter plug while the system hibernates. Why else to hibernate than disconnecting the cables and packing up the laptop?

2. One of these times I've happened to run xbootmgr. Here comes the interesting part: Though the hibernation took minutes (with low but continuous disk activity), the recorded log and WPA says it took only 19 seconds. However, the performance event log says it took 84 seconds - that's much closer to the truth. Now how can we figure out what's the problem if the log's lying?

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is the reading and writing of the hibernation file also the slowest part?

Also try to disable the AHCI power saving settings.

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likes like you and Yogurt have the same issue.But I don't have a SSD and so I have no idea.

Have you tried the Win8 CP/Beta? Does it work there?

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you have an HDD issue:


//
// MessageId: STATUS_NO_SUCH_DEVICE
//
// MessageText:
//
// A device which does not exist was specified.
//
#define STATUS_NO_SUCH_DEVICE ((NTSTATUS)0xC000000EL)

Windows lost the device. Which HDD do you use? Are the cables ok?

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you have an HDD issue:


//
// MessageId: STATUS_NO_SUCH_DEVICE
//
// MessageText:
//
// A device which does not exist was specified.
//
#define STATUS_NO_SUCH_DEVICE ((NTSTATUS)0xC000000EL)

Windows lost the device. Which HDD do you use? Are the cables ok?

I use Corsair SSD F120. I don't think there is any problem with the cables

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Andre,

What is the point to check the log if it's clearly not showing the truth?...

Or where we could find info about the slow hibernation if the Event log is the only place in Windows so far that shows anything that may be valid?

(By the way, I liked previous Windows versions much more since they showed hibernation progress. Windows 7 blanks the screen immediately and the small power LED is the only indicator that the laptop is still on.)

I don't know what is the slowest part - there is 80%+ disk activity according to the log for the 19 second duration it says, though I remember a much lower activity for the most part.

The AHCI power settings are both on Active (plugged/battery) so I guess it's not a HIPM issue.

If even you're out of ideas, should we issue a bug report to Microsoft?

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I use Corsair SSD F120.

do you use the latest firmware? Also check the SMART values and post a screenshot.

What is the point to check the log if it's clearly not showing the truth?...

which log?

(By the way, I liked previous Windows versions much more since they showed hibernation progress. Windows 7 blanks the screen immediately and the small power LED is the only indicator that the laptop is still on.)

this happens since Vista (WDDM issue).

I don't know what is the slowest part - there is 80%+ disk activity according to the log for the 19 second duration it says, though I remember a much lower activity for the most part.

The AHCI power settings are both on Active (plugged/battery) so I guess it's not a HIPM issue.

have you created the XML? What does it show?

If even you're out of ideas, should we issue a bug report to Microsoft?

contact the support:

http://support.microsoft.com/gethelp/default.aspx?content=ph;en-us;14019

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I use Corsair SSD F120.

do you use the latest firmware? Also check the SMART values and post a screenshot.

i have found out.it is not the problem of Windows but Corsair SSD itself :(

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