Syclone0044

iPhone / iTunes on Windows 2000

52 posts in this topic

Hi.

You must ignore restart message and next step.

And the error dialog shows some times, you must close it.

If you selected restart and reboot your pc , you must reinstall it.

Hi BlackWingCat,

Still no success. There were lots of Error Messages.

I will post all the details tomorrow.

After trying to start iTunes, the final message I got was as follows.

"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 127)"

Do I need to restart the PC now?

Here is the output from "setupit.cmd".

J:\InternetDownloads\Apple\BlackWingCat\iTunes\10.6-7>setupit.cmd

=========================================================

iTunes 10.6/10.7 âCâôâXâgü[âëü[ for Windows 2000 v0.40

òKÉ{Å­îÅ: Windows 2000 SP4 +SRPv2 + ì┼ÉVé╠âAâbâvâfü[âg

USB 2.0 âCâôâü[âtâFâCâX

Q888609_v3

âCâôâXâgü[âïÄ×é╔âGâëü[é¬Åoé─éÓû│Äïé­æIé±é┼é¡é¥é│éóüB

Bonjour 3.0âCâôâXâgü[âïôrÆåé┼âGâëü[é¬Åoé¢ÅÛìçé═üA

setupsub.cmdé­Ä└ìséÁé─ì─ÄÄìsé­æIéÐé▄éÀüB

iPod ServiceïNô«ôrÆåé┼âGâëü[é¬Åoé¢ÅÛìçé═üA

setupsub2.cmdé­Ä└ìséÁé─ì─ÄÄìsé­æIéÐé▄éÀüB

=========================================================

Press any key to continue . . .

System error 1060 has occurred.

The specified service does not exist as an installed service.

System error 1060 has occurred.

The specified service does not exist as an installed service.

INFO: No tasks running with the specified criteria.

INFO: No tasks running with the specified criteria.

INFO: No tasks running with the specified criteria.

1 file(s) copied.

Offline Move mode

1 file(s) copied.

1 file(s) copied.

Offline Move mode

1 file(s) copied.

1 file(s) copied.

Offline Move mode

1 file(s) copied.

1 file(s) copied.

1 file(s) copied.

1 file(s) copied.

sccbase.dll

sccsccp.dll

2 file(s) copied.

Cant open file[Quicktime.msi]

Cant open file[Quicktime.msi]

Read file 51696640 bytes

Not Changed.

Read file 51696640 bytes

Not Changed.

Read file 9531392 bytes

Not Changed.

Read file 9531392 bytes

Not Changed.

Read file 21461504 bytes

Not Changed.

Read file 21461504 bytes

Not Changed.

Read file 2358784 bytes

Not Changed.

Read file 2358784 bytes

Not Changed.

Read file 2323456 bytes

Not Changed.

The system cannot find the file specified.

Read file 214928 bytes

Not Changed.

Read file 1636240 bytes

Wrote file 1636240 bytes[1/0]

Read file 55184 bytes

Wrote file 55184 bytes[1/0]

Read file 55184 bytes

Wrote file 55184 bytes[1/0]

Cant open file[AppleSyncUIHandler.exe]

Read file 55184 bytes

Wrote file 55184 bytes[1/0]

Read file 55184 bytes

Wrote file 55184 bytes[1/0]

Read file 55184 bytes

Wrote file 55184 bytes[1/0]

Read file 55184 bytes

Wrote file 55184 bytes[1/0]

Read file 55184 bytes

Wrote file 55184 bytes[1/0]

Read file 55184 bytes

Wrote file 55184 bytes[1/0]

Read file 55184 bytes

Wrote file 55184 bytes[1/0]

Cant open file[com.yahoo.go.sync.client.exe]

Read file 55184 bytes

Wrote file 55184 bytes[1/0]

Read file 55184 bytes

Wrote file 55184 bytes[1/0]

Read file 55184 bytes

Wrote file 55184 bytes[1/0]

Read file 55184 bytes

Wrote file 55184 bytes[1/0]

Read file 55184 bytes

Wrote file 55184 bytes[1/0]

Read file 55184 bytes

Wrote file 55184 bytes[1/0]

Read file 55184 bytes

Wrote file 55184 bytes[1/0]

Read file 55184 bytes

Wrote file 55184 bytes[1/0]

Read file 55184 bytes

Wrote file 55184 bytes[1/0]

Read file 1447824 bytes

Wrote file 1447824 bytes[1/0]

Read file 702352 bytes

Wrote file 702352 bytes[1/0]

Read file 51088 bytes

Wrote file 51088 bytes[1/0]

Cant open file[OutlookSyncClientHelper.dll]

Read file 55184 bytes

Wrote file 55184 bytes[1/0]

Read file 214928 bytes

Wrote file 214928 bytes[3/0]

Read file 214928 bytes

Wrote file 214928 bytes[1/0]

Read file 214928 bytes

Wrote file 214928 bytes[1/0]

Read file 10000272 bytes

Wrote file 10000272 bytes[1/0]

Read file 2463632 bytes

Wrote file 2463632 bytes[1/0]

Read file 124776 bytes

Wrote file 124776 bytes[1/0]

Read file 1079184 bytes

Wrote file 1079184 bytes[1/0]

Read file 1292176 bytes

Wrote file 1292176 bytes[2/0]

Read file 1832848 bytes

Wrote file 1832848 bytes[1/0]

Read file 2463632 bytes

Not Changed.

Read file 10000272 bytes

Not Changed.

Read file 59280 bytes

Wrote file 59280 bytes[1/0]

Read file 677776 bytes

Wrote file 677776 bytes[1/0]

Read file 1832848 bytes

Wrote file 1832848 bytes[1/0]

Read file 4974480 bytes

Wrote file 4974480 bytes[1/0]

Read file 14224 bytes

Wrote file 14224 bytes[1/0]

1 file(s) copied.

Read file 257344 bytes

Wrote file 257344 bytes[2/3]

1 file(s) copied.

1 file(s) copied.

The system cannot find the path specified.

Cant open file[QuickTimePlayer.dll]

Cant open file[QuickTimePlayer.exe]

[File:iTunes.dll]Åæé½èÀéªé▄éÁé¢(ò¤ìX:1)

[File:iTunes.exe]Åæé½èÀéªé▄éÁé¢(ò¤ìX:1)

[File:iTunesMiniPlayer.dll]Åæé½èÀéªé▄éÁé¢(ò¤ìX:1)

[File:iTunesHelper.exe]Åæé½èÀéªé▄éÁé¢(ò¤ìX:1)

Read file 21131152 bytes

Wrote file 21131152 bytes[2/3]

Read file 21131152 bytes

Wrote file 21131152 bytes[1/1]

Read file 21131152 bytes

Wrote file 21131152 bytes[1/0]

Read file 21131152 bytes

Wrote file 21131152 bytes[0/1]

Read file 421776 bytes

Wrote file 421776 bytes[1/2]

Read file 9777040 bytes

Wrote file 9777040 bytes[1/2]

1 file(s) copied.

1 file(s) copied.

1 file(s) copied.

1 file(s) copied.

1 file(s) copied.

1 file(s) copied.

1 file(s) copied.

1 file(s) copied.

1 file(s) copied.

Press any key to continue . . .

C:\Program Files\Common Files\Apple\Mobile Device Support>

Arigato, Michael.

Edited by mtbvfr
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Hi.

Can you show me dependency walker log file (dwi)?

Save it after load itunes.exe and profiling start.

And did your iPhone or iPad device recognize on Your PC ?

Edited by blackwingcat
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Hi.

Can you show me dependency walker log file (dwi)?

Save it after load itunes.exe and profiling start.

And did your iPhone or iPad device recognize on Your PC ?

Hi BlackWingCat,

There will be more than 1 post to give you all the details I documented because there are a lot of images to show.

Here are the details from the installation I attempted last night.

After starting the installation the first error message I got was as follows.

WindowsDriverEntryPointNotFound.jpg

When I clicked on OK for the above message, I got a message indicating that an Entry Point was Not Found for AppleMobileDeviceService.exe but I missed capturing an image of that message.

WindowsDriverEntryPointNotFound.jpg

AppleMobileDeviceService.exe - Entry Point Not Found

Around the same time there was also a message indicating that the Apple Mobile Device Service failed to start.

AppleMobileDeviceServiceFailedToStartMessage.jpg

I clicked on the Retry button for the Apple Mobile Device Support message (Service failed to start).

I then clicked on the OK button, multiple times, for the AppleMobileDeviceService.exe - Entry Point Not Found message.

Eventually the Apple Mobile Device Support message (Service failed to start) reappeared and I clicked on the Ignore button.

The Apple Mobile Device Support message then displayed the following and I clicked on the No button.

AppleMobileDeviceSupportRestartMessage.jpg

A message regarding the Bonjour directory appeared and I found a file called Bonjour that had a size of 342KB and a date/time of "6/4/2011 16:20".

FirstBonjourMessage.jpg

I saved that file to another directory before deleting it and then clicked on the Retry button.

I then got a message that mdnsNSP.dll failed to register.

mdnsNSPdoTdllFailedToRegister.jpg

I tried clicking on the Retry button and then the Ignore button.

I then got a message that Service 'Bonjour Service' failed to start.

BonjourServiceFailedToStart.jpg

I then clicked on the Retry button twice before clicking on the Cancel button. I am using Windows 2000 Server as the Administrator.

After clicking on the Cancel button the following message was displayed,

BonjourAreYouSureYouWantToCancel.jpg

I clicked on the Yes button and afterwards the following message appeared.

ScriptingObjectModelDotDllFailedToRegister.jpg

I clicked on Retry multiple times before clicking on Ignore.

I then got the following message.

DllRegisterServerInScriptingObjectModelDotDllSucceeded.jpg

At this point the Output for "setupit.cmd" had reached the following.

"Wrote file 14224 bytes[1/0]

1 file(s) copied.

Read file 257344 bytes

Wrote file 257344 bytes[2/3]"

I clicked on the OK button, for the above message, and I got the Windows Installer Message below.

WindowsInstallerMessage.jpg

I clicked on the OK button twice before the following was displayed.

WindowsInstallerPreparingToInstall.jpg

The above message was updated to the following.

iTunesInstallationProgress.jpg

After some seconds the following message was displayed.

iPodUpdaterExtDotDllFailedToRegister.jpg

I clicked on Retry multiple times before clicking on Ignore.

After some more seconds the following message was displayed.

iTunesMiniPlayerDotDllFailedToRegister.jpg

I clicked on Retry multiple times before clicking on Ignore.

Arigato, Michael

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Hi.

Can you show me dependency walker log file (dwi)?

Save it after load itunes.exe and profiling start.

And did your iPhone or iPad device recognize on Your PC ?

Second and Last Post.

I then got a message indicating that Windows XP was required.

iTunesRequiresWindowsXP.jpg

I clicked on the OK button after which the following message was displayed.

iPodServiceEntryPointNotFound.jpg

I clicked on the OK button and got the same message again as well as the message below.

iPodServiceFailedToStart.jpg

I clicked on the Ignore button and got the message displayed below.

iTunesRestartMessage.jpg

I clicked on the No button.

Now, I clicked on the OK button for the message indicating that an Entry Point could not be found for the iPod Service.

I needed to clicked on the OK button multiple times before the message disappeared.

Meanwhile the output, for setupit.cmd, had added the follwing.

1 file(s) copied.

1 file(s) copied.

The system cannot find the path specified.

Cant open file[QuickTimePlayer.dll]

Cant open file[QuickTimePlayer.exe]

[File:iTunes.dll]Åæé½èÀéªé_éÁé¢(ò¤ìX:1)

[File:iTunes.exe]Åæé½èÀéªé_éÁé¢(ò¤ìX:1)

[File:iTunesMiniPlayer.dll]Åæé½èÀéªé_éÁé¢(ò¤ìX:1)

[File:iTunesHelper.exe]Åæé½èÀéªé_éÁé¢(ò¤ìX:1)

Read file 21131152 bytes

Wrote file 21131152 bytes[2/3]

Read file 21131152 bytes

Wrote file 21131152 bytes[1/1]

Read file 21131152 bytes

Wrote file 21131152 bytes[1/0]

Read file 21131152 bytes

Wrote file 21131152 bytes[0/1]

Read file 421776 bytes

Wrote file 421776 bytes[1/2]

Read file 9777040 bytes

Wrote file 9777040 bytes[1/2]

1 file(s) copied.

1 file(s) copied.

1 file(s) copied.

1 file(s) copied.

1 file(s) copied.

1 file(s) copied.

1 file(s) copied.

1 file(s) copied.

1 file(s) copied.

Press any key to continue . . .

I pressed the Enter key and the Output was updated with "C:\Program Files\Common Files\Apple\Mobile Device Support>".

I tried starting iTunes and got the following message.

iTunesEntryPointNotFound.jpg

I clicked on OK and got the following message.

iTunesNotInstalledCorrectly.jpg

I clicked on OK but nothing more happened.

I tried restarting the PC but got the message you can see in the following image.

StopMessageAfterPcRestart.jpg

After 2 attempts, I was able to start the PC in Safe Mode.

I tried to remove iTunes and got the following message.

WindowsInstallerServiceCouldNotBeAccessed.jpg

I then attempted to remove Apple Mobile Device Support but got the same message above.

The same occurred for Apple Application Support.

I restarted the PC again but this time using the option for Last Known Good Configuration.

After I logged on I got the following message.

iPodServiceEntryPointNotFoundOnStartUpWithLastGoodConfig.jpg

Attaching the iPhone to a USB port causes the following message to be displayed and the "Unplug or Eject Hardware" icon to appear in the Task Manager bar.

WindowsDriverEntryPointNotFound3.jpg

However, at least the battery is being charged.

Double-Clicking on the "Unplug or Eject Hardware" icon opens the following window.

UnplugOrEjectHardware.jpg

AppleMobileDeviceUsbDriverProperties.jpg

AppleMobileDeviceUsbDriverProperties2.jpg

AppleMobileDeviceUsbDriverPropertiesTroubleshooter.jpg

With regards to "dependency walker log file", are you referring to the following.

http://dependencywalker.com/

What is the "profiling start" you have referred to? Is that an option of the "Dependency Walker" program?

Arigato, Michael

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It oprates on Dependency walker.

and can you also show me usbappl.sys's dwi ?

With regards to "dependency walker log file", are you referring to the following.

http://dependencywalker.com/

What is the "profiling start" you have referred to? Is that an option of the "Dependency Walker" program?

Arigato, Michael

Edited by blackwingcat
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It oprates on Dependency walker.

and can you also show me usbappl.sys's dwi ?

Hi BlackWingCat,

Here is my System Information in case you need it.

Dependency Walker:	2.2.6000 (32-bit)
Operating System: Microsoft Windows 2000 Domain Controller (32-bit)
OS Version: 5.00.2195 Service Pack 4
Processor: x86 Family 6 Model 10 Stepping 0, AuthenticAMD, ~1829MHz
Number of Processors: 1
Computer Name: MIKETHEBIKE
User Name: Administrator
Local Date: Saturday, 12 January 2013
Local Time: 15:32:19 SA Pacific Standard Time (GMT-05:00)
OS Language: 0x0C09: English (Australia)
Memory Load: 58%
Physical Memory Total: 2,146,942,976 (2048 MB)
Physical Memory Used: 1,259,638,784
Physical Memory Free: 887,304,192
Page File Memory Total: 3,058,589,696
Page File Memory Used: 1,202,380,800
Page File Memory Free: 1,856,208,896
Virtual Memory Total: 2,147,352,576
Virtual Memory Used: 25,329,664
Virtual Memory Free: 2,122,022,912
Page Size: 0x00001000 (4,096)
Allocation Granularity: 0x00010000 (65,536)
Min. App. Address: 0x00010000 (65,536)
Max. App. Address: 0x7FFEFFFF (2,147,418,111)

Debugging with Dependency Walker

All Dependency Walker files are in the following Zip file.

Dependency Walker files

I loaded "iTunes.exe" into Dependency Walker and then saved the result as File "iTunesAfterLoadInDependencyWalker.dwi".

I then opened the "Profile Menu/Start Profiling ..." item and selected the options you can see in the following image.

iTunesDependencyWalkerProfilingOptions.jpg

After the Profiling started, the first error message indicated that Entry Point "getaddrinfo" could not be located as shown in the following image.

iTunesDependencyWalkerEntryPointGetAddrInfoNotLocated.jpg

I clicked on the OK button.

The next message indicated that iTunes was not installed correctly as shown in the following image.

iTunesDependencyWalkerItunesNotInstalledCorrectly.jpg

I clicked on the OK button.

I then saved file "iTunesAfterProfilingByDependencyWalker.dwi" for the Profiling results.

File "usbaapl.sys" is located in the "C:\WINNT\system32\drivers" directory.

File "usbaaplrc.dll" in the "C:\WINNT\system32" directory.

I loaded "usbaapl.sys" into Dependency Walker.

The following message was displayed.

DependencyWalkerErrorsForUsbaaplDotSys.jpg

I clicked on the OK button.

I then saved File "usbaaplAfterLoadInDependencyWalker.dwi".

I opened the NTOSKRNL.EXE branch and highlighted 2 Functions as can be seen in the following image.

DependencyWalkerNtoskrnlDotExeBranch.jpg

I then opened the "Profile Menu/Start Profiling ..." item and used the same options as for iTunes.

I then saved File "usbaaplAfterProfilingByDependencyWalker.dwi".

I loaded "REGSVR32.EXE" into Dependency Walker and saved File "REGSVR32AfterLoadInDependencyWalker.dwi".

I used the following Profiling Options.

REGSVR32DependencyWalkerProfilingOptionsForUsbaaplDotSys.jpg

After the Profiling started I got the following message.

DependencyWalkerErrorsForUsbaaplDotSys2.jpg

I clicked on the OK button and saved File "usbaaplLoadedByRegsvr32AfterProfilingByDependencyWalker.dwi".

Arigato, Michael.

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Your PC seems not to apply enough Windows Update. :(

You must apply All Windows Update in your PC.

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Your PC seems not to apply enough Windows Update. :(

You must apply All Windows Update in your PC.

Hi BlackWingCat,

I already have SP4 applied from a few years ago.

I have downloaded the "Update Rollup 1 for Windows 2000 SP4 – v2".

http://support.microsoft.com/kb/891861

Do I need any other updates?

Did I see an SP5 on your website?

Should I use "Add/Remove Programs" in Control Panel to remove iTunes etc. before applying the "Update Rollup 1 for Windows 2000 SP4 – v2" ?

Arigato, Michael.

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I'm not blackwingcat but I think he means that you should just run Windows Update and install everything what will show up there.

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I'm not blackwingcat but I think he means that you should just run Windows Update and install everything what will show up there.

Hi Tomas,

I have never used Windows Update because I was aware that it does not always work correctly and can cause further problems.

Therefore I have always downloaded "stable" Service Packs and run the associated installation for them.

When did you last use Windows Update? Did you have any problems with it?

Should I uninstall iTunes etc before applying any Windows updates?

Thanks, Michael.

Edited by mtbvfr
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Windows Update works correctly if you just want to install all official updates. It's simpler to use than installing tons of official updates manually.

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It seems you don't apply even SP4 Update Rollup 1(v2).

I think you applied SP4 only.

And other Windows Update also includes many API Update.

Hi BlackWingCat,

I already have SP4 applied from a few years ago.

I have downloaded the "Update Rollup 1 for Windows 2000 SP4 – v2".

http://support.microsoft.com/kb/891861

Do I need any other updates?

Did I see an SP5 on your website?

Should I use "Add/Remove Programs" in Control Panel to remove iTunes etc. before applying the "Update Rollup 1 for Windows 2000 SP4 – v2" ?

Arigato, Michael.

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It seems you don't apply even SP4 Update Rollup 1(v2).

I think you applied SP4 only.

And other Windows Update also includes many API Update.

Should I use "Add/Remove Programs" in Control Panel to remove iTunes etc. before applying the "Update Rollup 1 for Windows 2000 SP4 – v2" ?

And then reinstall iTunes using setupit.cmd?

Arigato, Michael.

Edited by mtbvfr
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Should I use "Add/Remove Programs" in Control Panel to remove iTunes etc. before applying the "Update Rollup 1 for Windows 2000 SP4 – v2" ?

And then reinstall iTunes using setupit.cmd?

I think you can just leave iTunes for now and first install UR1 and then just run Windows Update and install EVERYTHING available there. After that you can try to play around with iTunes again.

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I think you can just leave iTunes for now and first install UR1 and then just run Windows Update and install EVERYTHING available there. After that you can try to play around with iTunes again.

Hi BlackWingCat and Tomas,

I have installed "the "Update Rollup 1 for Windows 2000 SP4 – v2" but only one improvement has occurred.

Now, I do not get the following message when I attach the iPhone to the USB port.

WindowsDriverEntryPointNotFound3.jpg

However, the "Unplug or Eject Hardware" icon still appears in the Task Manager bar and Double-Clicking on it produces the same results as before.

UnplugOrEjectHardware.jpg

AppleMobileDeviceUsbDriverProperties2.jpg

AppleMobileDeviceUsbDriverPropertiesTroubleshooter.jpg

After I Logon to Windows, I still get the following message displayed regarding the iPod Service.

iPodServiceEntryPointNotFoundOnStartUpWithLastGoodConfig.jpg

When I start iTunes, I still get the following messages.

iTunesEntryPointNotFound.jpg

iTunesNotInstalledCorrectly.jpg

I have tried to activate "Automatic Updates" for "Windows Update" but have not been successful.

When I Double-Click on the icon, in Control Panel, for "Automatic Updates" the following is displayed.

WindowsUpdateServiceIsUnavailable.jpg

I have tried the instructions, at http://support.microsoft.com/kb/2497281, but nothing has been achieved with those.

My version of wuauclt.exe is 5.4.3630.2554.

I found the following page and followed the instructions there but still nothing positive. I did not need to make any changes to the Registry.

Bud's Troubleshooter

Thanks to the following page, I found that the "Automatic Updates" service was disabled.

Access Denied. Please Check With Your System Admin.

After I started the "Automatic Updates" service, the System Properties still appear as follows with no Tab for "Automatic Updates".

SystemProperties.jpg

My Group Policy configuration is as follows.

WindowsUpdateAutomaticUpdatesProperties.jpg

I found the following on MSFN and I was wondering, except for the "INSTALLATION PROCEDURES" and installation of "Internet Explorer 6 Service Pack 1" and "Update Rollup 1 version 2" which I already have installed, if I should follow these instructions next?

Windows Update on Windows 2000 Problems using Windows Update after installing Win2k in VPC 2004.

Arigato and Dziękuję, Michael.

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