Jump to content

Welcome to MSFN Forum
Register now to gain access to all of our features. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more. This message will be removed once you have signed in.
Login to Account Create an Account



Photo

Windows updates failing

- - - - -

  • Please log in to reply
11 replies to this topic

#1
kahlil88

kahlil88

    GNU/Linux user

  • Member
  • PipPip
  • 130 posts
  • Joined 13-November 08
  • OS:none specified
  • Country: Country Flag
I work at a computer repair shop and I've been tearing my hair out trying to get this one machine to update. Most updates will install, but there are two DotNet and ActiveX related updates (KB982525 and KB980195) that continue to fail. I've tried re-installing DotNet 3.5 as well as flushing the software distribution, but no dice. When this happens on XP, I can usually take care of it with Dial-A-Fix, which unfortunately isn't Vista-compatible.
There is no system but GNU and Linux is one of its kernels.
Posted Image


How to remove advertisement from MSFN

#2
cluberti

cluberti

    Gustatus similis pullus

  • Supervisor
  • 11,028 posts
  • Joined 09-September 01
  • OS:Windows 8.1 x64
  • Country: Country Flag

Donator

What are the updates exiting with as an error code, and what do the logs say when you install manually with WUSA (wusa.exe <package>.msu /log:<log file path and name>.log)?
MCTS Windows Internals, MCITP Server 2008 EA, MCTS MDT/BDD, MCSE/MCSA Server 2003, Server 2012, Windows 8
--------------------
Please read the rules before posting!
Please consider donating to MSFN to keep it up and running!

#3
JorgeA

JorgeA

    FORMAT B: /V /S

  • MSFN Sponsor
  • 3,723 posts
  • Joined 08-April 10
  • OS:Vista Home Premium x64
  • Country: Country Flag
cluberti,

Sorry if this constitutes a thread hijacking, but it has to do exactly with the subject of the title --

Today, my two Vista computers have repeatedly failed to install this month's Malicious Software Removal Tool (error code 80200053). When I click on "Get help with this error," there is no reference to the actual code number. :angry: Restarting the PCs to try again didn't make any difference.

Is this happening to you (or to anybody else reading this), and what can one do about it? It's a bit concerning that it would be precisely the tool for malicious software that's being prevented from installing.

--JorgeA

#4
cluberti

cluberti

    Gustatus similis pullus

  • Supervisor
  • 11,028 posts
  • Joined 09-September 01
  • OS:Windows 8.1 x64
  • Country: Country Flag

Donator

I honestly don't know, but until we actually see WUSA log of a manual installation of a problem MSU failing, there's nothing more we can do to figure it out. Complaining it's not working without providing data means you're not as likely to get useful help :) - hence why I've asked for the WUSA /log logs of a failing install.
MCTS Windows Internals, MCITP Server 2008 EA, MCTS MDT/BDD, MCSE/MCSA Server 2003, Server 2012, Windows 8
--------------------
Please read the rules before posting!
Please consider donating to MSFN to keep it up and running!

#5
JorgeA

JorgeA

    FORMAT B: /V /S

  • MSFN Sponsor
  • 3,723 posts
  • Joined 08-April 10
  • OS:Vista Home Premium x64
  • Country: Country Flag

I honestly don't know, but until we actually see WUSA log of a manual installation of a problem MSU failing, there's nothing more we can do to figure it out. Complaining it's not working without providing data means you're not as likely to get useful help :) - hence why I've asked for the WUSA /log logs of a failing install.

cluberti,

I'll have to research this WUSA log stuff, never heard of the concept before today.

I was mainly hoping to see if you or anybody else had experienced this issue, which occurred with today's MRT update, and if anybody knew anything about it. I guess it's too early in the process to tell, but since both of my Vista PCs had the problem, then it suggests the possibility that it might be a more widespread issue.

--JorgeA

#6
cluberti

cluberti

    Gustatus similis pullus

  • Supervisor
  • 11,028 posts
  • Joined 09-September 01
  • OS:Windows 8.1 x64
  • Country: Country Flag

Donator

Or something you've done to both of your machines? ;) For what it's worth, all of my Vista SP1 (2) and SP2 (3) lab machines installed the update fine today.
MCTS Windows Internals, MCITP Server 2008 EA, MCTS MDT/BDD, MCSE/MCSA Server 2003, Server 2012, Windows 8
--------------------
Please read the rules before posting!
Please consider donating to MSFN to keep it up and running!

#7
JorgeA

JorgeA

    FORMAT B: /V /S

  • MSFN Sponsor
  • 3,723 posts
  • Joined 08-April 10
  • OS:Vista Home Premium x64
  • Country: Country Flag
cluberti,

I have no clue as to what I might have done to both machines that would screw up this update, and no clue as to how to go about investigating it. This is the first time an MRT install has failed on either PC.

How does one utilize that WUSA thing? I did a Search, clicked on it, and it fails with some error message about needing the "full path" of the MSU file. Not a very informative message, actually. What do I enter for "update"? How would I find out the correct name of whatever it is that I would put in there??

This is all very frustrating. And Microsoft is absolutely no help with its vague message about Windows Update encountering an "unknown error."

Totally out at sea here. I could use some guidance!

--JorgeA

UPDATE: The WUSA thing may now be moot. The Vista laptop is currently running the Windows Live online safety scanner (first time I've ever tried that); but the Vista tower was unable to download the files for that. :unsure: However, the Vista tower was able to download the MRT manually, and it's running as I write this. I'll report back if it finds anything.

Edited by JorgeA, 10 November 2010 - 07:25 PM.


#8
cluberti

cluberti

    Gustatus similis pullus

  • Supervisor
  • 11,028 posts
  • Joined 09-September 01
  • OS:Windows 8.1 x64
  • Country: Country Flag

Donator

To run an .MSU and get a log, you run the following command:

wusa.exe <package>.msu /log:<log file path and name>.log
MCTS Windows Internals, MCITP Server 2008 EA, MCTS MDT/BDD, MCSE/MCSA Server 2003, Server 2012, Windows 8
--------------------
Please read the rules before posting!
Please consider donating to MSFN to keep it up and running!

#9
Sp0iLedBrAt

Sp0iLedBrAt

    MSFN Addict

  • Member
  • PipPipPipPipPipPipPip
  • 1,706 posts
  • Joined 19-March 09
  • OS:XP Pro x86
  • Country: Country Flag
This is what I found from MS in terms of switches
http://support.microsoft.com/kb/934307

Cheers
Sp0iLeDBrAt

A FEW nLite ADD-ONS HERE and HERE

#10
cluberti

cluberti

    Gustatus similis pullus

  • Supervisor
  • 11,028 posts
  • Joined 09-September 01
  • OS:Windows 8.1 x64
  • Country: Country Flag

Donator

wusa /? will give you all the switches your OS supports - there are quite a bit more than what are in that KB article, just fyi.
MCTS Windows Internals, MCITP Server 2008 EA, MCTS MDT/BDD, MCSE/MCSA Server 2003, Server 2012, Windows 8
--------------------
Please read the rules before posting!
Please consider donating to MSFN to keep it up and running!

#11
JorgeA

JorgeA

    FORMAT B: /V /S

  • MSFN Sponsor
  • 3,723 posts
  • Joined 08-April 10
  • OS:Vista Home Premium x64
  • Country: Country Flag
cluberti (and @Sp0iLedBrAt),

I ran the OneLiveCare scanner by Microsoft on the Vista laptop. It didn't find any malware, but it did perform some repairs on the Registry. Afterward, I was able to download the MRT via the usual (automated-with-permission) method, and it's running as I write this. How about that.

As for the Vista tower, I went to the update page, did a manual download of the MRT, and then was able to run the program. It didn't find anything wrong. But out of curiosity I tried to download it through the automated process, and it still failed. Nor can I get the OneLiveCare installation. Hmm...

But the main crisis seems to have passed. I'll still check out the informative WUSA links you both gave me, for the next time something like this happens. You can never have too many options.

Thanks very much!

--JorgeA

#12
pankaj

pankaj

    Junior

  • Member
  • Pip
  • 60 posts
  • Joined 07-September 10
  • OS:Windows 7 x64
  • Country: Country Flag

I work at a computer repair shop and I've been tearing my hair out trying to get this one machine to update. Most updates will install, but there are two DotNet and ActiveX related updates (KB982525 and KB980195) that continue to fail. I've tried re-installing DotNet 3.5 as well as flushing the software distribution, but no dice. When this happens on XP, I can usually take care of it with Dial-A-Fix, which unfortunately isn't Vista-compatible.

Hi.. you can try FixWin Utility from the below link

http://www.thewindow...-fixwin-utility

hope this will work for you....
Thanks and Regards,
Pankaj




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users