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KB2481109 Update Fails to Install

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#1
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Is anyone else here having trouble installing March's KB2481109 update?

I get a "Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For More details check the Log File c:\winnt\KB2481109.log"

The log file's content is this...

[KB2481109.log]
2.464: ================================================================================
2.464: 2011/03/13 06:51:36.421 (local)
2.464: f:\2f8dffd29c2ea461b0fb8922a53fac98\update\update.exe (version 6.3.13.0)
2.484: Hotfix started with following command line:
2.504: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
2.604: C:\WINNT\system32\mstscax.dll is Present
2.604: Condition succeeded for section Presence.RDCInstallBlock.Section in Line 1 of PreRequisite
2.644: FileVersion of C:\WINNT\system32\mstscax.dll is Less Than 6.0.6001.0
2.644: Fist Condition in Test.RDCInstallBlock.Section Failed
2.644: Condition Check for Line 2 of PreRequisite returned FALSE
2.644: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
2.644: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For More details check the Log File c:\winnt\KB2481109.log
2.884: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
2.884: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For More details check the Log File c:\winnt\KB2481109.log
325.388: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For More details check the Log File c:\winnt\KB2481109.log
325.388: User Input: OK
325.388: Update.exe extended error code = 0xf0f4
325.388: Update.exe return code was masked to 0x643 for MSI custom action compliance.


If I attempt to update via Windows Update it fails when it appears to be in the downloading stage. When I go to update history and click the error icon\question mark, I get a Error Code: 0x8007F0F4

Here's the relevant section of the Windows Update log:

011-03-13 07:02:34:938 840 4c4 DnldMgr *********** DnldMgr: New download job [UpdateId = {701FEC69-1691-4EE1-AD52-AE1C223EC981}.101] ***********
2011-03-13 07:02:34:958 840 4c4 DnldMgr * BITS job initialized, JobId = {01932873-9612-4E6C-B085-F57AE919E29E}
2011-03-13 07:02:34:958 840 4c4 DnldMgr * Downloading from http://download.wind...0f7a30badde.cab to C:\WINNT\SoftwareDistribution\Download\595a5dfa37426174c2b8b1e0b2e4ea51\WindowsXP-KB2481109-x86-express-ENU.cab (full file).
2011-03-13 07:02:35:018 840 4c4 Agent *********
2011-03-13 07:02:35:018 840 4c4 Agent ** END ** Agent: Downloading updates [CallerId = WindowsUpdate]
2011-03-13 07:02:35:018 840 4c4 Agent *************
2011-03-13 07:02:35:909 840 23c DnldMgr BITS job {01932873-9612-4E6C-B085-F57AE919E29E} completed successfully
2011-03-13 07:02:35:929 840 23c Misc Validating signature for C:\WINNT\SoftwareDistribution\Download\595a5dfa37426174c2b8b1e0b2e4ea51\WindowsXP-KB2481109-x86-express-ENU.cab:
2011-03-13 07:02:35:939 840 23c Misc Microsoft signed: Yes
2011-03-13 07:02:35:939 840 23c DnldMgr Download job bytes total = 604287, bytes transferred = 245036
2011-03-13 07:02:35:939 840 23c DnldMgr *********** DnldMgr: New download job [UpdateId = {701FEC69-1691-4EE1-AD52-AE1C223EC981}.101] ***********
2011-03-13 07:02:35:939 840 23c DnldMgr * Queueing update for download handler request generation.
2011-03-13 07:02:35:939 840 23c DnldMgr Generating download request for update {701FEC69-1691-4EE1-AD52-AE1C223EC981}.101
2011-03-13 07:02:35:969 840 23c Handler Windows Patch download for UpdateId = {701FEC69-1691-4EE1-AD52-AE1C223EC981}: selected action is download express (delta).
2011-03-13 07:02:37:261 840 23c Handler Updateci: WinSEUpdateHandler::_Inventory: Installer returned 0xf0f4 (61684)
2011-03-13 07:02:37:261 840 23c Handler FATAL: UH: 0x8007f0f4: Inventory failed in CUHWindowsPatchHandler::GetNextRequiredFiles
2011-03-13 07:02:37:261 840 23c Handler FATAL: UH: 0x8007f0f4: GetNextRequiredFiles failed in CUHWindowsPatchHandler::GetRequiredFilesForSandboxState
2011-03-13 07:02:37:261 840 23c Handler FATAL: UH: 0x8007f0f4: GetRequiredFilesForSandboxState failed in CUHWindowsPatchHandler::GenerateDownloadRequest
2011-03-13 07:02:37:261 840 23c DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GenerateDownloadRequest failed with 0x8007f0f4.
2011-03-13 07:02:37:261 840 23c DnldMgr Error 0x8007f0f4 occurred while downloading update; notifying dependent calls.
2011-03-13 07:02:37:311 1600 118 COMAPI >>-- RESUMED -- COMAPI: Download [ClientId = WindowsUpdate]
2011-03-13 07:02:37:311 1600 118 COMAPI - Download call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2011-03-13 07:02:37:311 1600 118 COMAPI - WARNING: Exit code = 0x00000000; Call error code = 0x80240022
2011-03-13 07:02:37:311 1600 118 COMAPI ---------
2011-03-13 07:02:37:311 1600 118 COMAPI -- END -- COMAPI: Download [ClientId = WindowsUpdate]
2011-03-13 07:02:37:311 1600 118 COMAPI -------------
2011-03-13 07:02:42:298 840 4c4 Report REPORT EVENT: {E518C7E1-7120-4E24-A584-FEA93D5DC880} 2011-03-13 07:02:37:291-0400 1 161 105 {7205E9BB-A127-485E-B1BF-FC96FA872AA4} 101 8007f0f4 WindowsUpdate Failure Content Download Error: Download failed.


There is a thread at Technet forums with users reporting the same thing but I haven't had time to read it in detail.

http://social.techne...5e-64f57f1b96a5

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#2
Sp0iLedBrAt

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From what I saw, all three updates were related to Remote Desktop. The only one that installed on my PC was KB2483614. By extracting all three with UniExtractor and using Copy->Paste between folders I realized some files had the same names, so I guess only the required one installed (in my case mstsc.exe v. 6.1.7600.20861). And I got the same error during install with the other two, including KB2481109.

Cheers

#3
GrofLuigi

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Extract and read the update_SP3QFE.inf (or update_SP3GDR.inf).

For example, in KB2483614 (i only have that currently) there are those lines:

[PreReq.RDC7.IsPresent]
    PresentOp= CheckFilever, System32.files, mstscax.dll

[PreReq.RDC7.IsRightVersion]
    GreatOrEqualOp = CheckFilever, System32.files, mstscax.dll , >= , 6.1.7600.16385
    LessOp = CheckFilever, System32.files, mstscax.dll , < , 6.1.7601.0

*Edit: it is confirmed in your log file:

2.644: FileVersion of C:\WINNT\system32\mstscax.dll is Less Than 6.0.6001.0
2.644: Fist Condition in Test.RDCInstallBlock.Section Failed
2.644: Condition Check for Line 2 of PreRequisite returned FALSE



GL

Edited by GrofLuigi, 13 March 2011 - 07:34 AM.


#4
belivakov

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I found solution: Furst uninstall KB956744, then update system and everything is fine!

#5
Sp0iLedBrAt

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I take back everything I said in post #2; after a fresh install of XP, none of them will install. I don't know how it worked the last time. The set of updates I use is always the same.

@belivakov
Sounds like something that could work. However, there are such among us that have deleted the update folders (including the ones in $hf_mig$), which basically means I cannot uninstall anything. Maybe reinstalling -> uninstalling will do the trick...

Cheers

#6
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you have to apply the correct update for your version of Remote Desktop Client that is installed on your OS.
versions 5.2 = KB2483618
versions 6.0 + 6.1 = KB2481109
version 7.0 = KB2483614

#7
MattyUSA

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I had the same issue and after some reading I noted that the versions of mstscax.dll and mstsc.exe were different. It looks like the exe was not updated alongside the dll. So the two file versions were different and the upgrade of RDPClient from 6.0 to 6.1 was failing since this was a requisit.

belivakov: nailed one method for a solution. Uninstall 956744 (rolls back RDP to previous version so no mismatch?? I think). Worked for me. If you don't have the update folders then I wonder if you can get that update again and use a command line switch to uninstall rather install. There was obviously a (usually low) risk in deleting the update folders, its a shame this KB update catches it.

I found this page that explained a lot and offered other methods forward:
http://www.mskbartic....php?kb=2481109

Essentially it only effects those that installed updates without using windows updates site. So for me it effected all those machines I slipstreamed updates into a custom build dvd..

I'm guessing that is what a lot of readers here are facing.
Hope this help some.

Matt

Edited by MattyUSA, 11 April 2011 - 01:12 PM.





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