chuikingman Posted April 30, 2011 Share Posted April 30, 2011 Hi, I use the new USB mass stroage devie .probably , it is use internal hd to build up .I find the XP cannot know the hardware .Lie the attach jpg file .Pleae advice how I can fix it .The hd is ok and no problem. Link to comment Share on other sites More sharing options...
jaclaz Posted April 30, 2011 Share Posted April 30, 2011 That is an Unknown USB device (NOT necessarily a USB Mass Storage one!).Describe the hardware you are using, expecially the motherboard and ALL USB devices you are using.Try removing the "unknown device" from device manager and re-boot.jaclaz Link to comment Share on other sites More sharing options...
chuikingman Posted April 30, 2011 Author Share Posted April 30, 2011 That is an Unknown USB device (NOT necessarily a USB Mass Storage one!).Describe the hardware you are using, expecially the motherboard and ALL USB devices you are using.Try removing the "unknown device" from device manager and re-boot.jaclazThey are IDe to USB device thaev make 3.5" internal HD to USB HD .My nother board can suppoort and work for transend , imagion usb hd .I also try remove the unknow device . but it appear again after I plug in and power .Please advice hwat driver I miss .... Link to comment Share on other sites More sharing options...
jaclaz Posted April 30, 2011 Share Posted April 30, 2011 I am sorry, but I cannot understand most of what you write.Remove (physically disconnect) ANY USB device you may have.Remove the unknown device from device management.Re-boot..Run USBview, here:http://www.ftdichip.com/Support/Utilities.htmConnect the actual USB device that you think causes the problem (and NO OTHER USB device)Run again USBview.Post reporting differences found.IF it is a USB to IDE converter, then IF it is working properly, then IF it has been assigned a "proper" USB Vid/Pid in factory, you should need NO drivers at all the "USB Mass Storage" are "generic" ones.Try also running Chipgenius and report what device it finds:http://reboot.pro/4661/jaclazjaclaz Link to comment Share on other sites More sharing options...
chuikingman Posted April 30, 2011 Author Share Posted April 30, 2011 I am sorry, but I cannot understand most of what you write.Remove (physically disconnect) ANY USB device you may have.Remove the unknown device from device management.Re-boot..Run USBview, here:http://www.ftdichip.com/Support/Utilities.htmConnect the actual USB device that you think causes the problem (and NO OTHER USB device)Run again USBview.Post reporting differences found.IF it is a USB to IDE converter, then IF it is working properly, then IF it has been assigned a "proper" USB Vid/Pid in factory, you should need NO drivers at all the "USB Mass Storage" are "generic" ones.Try also running Chipgenius and report what device it finds:http://reboot.pro/4661/jaclazjaclazI use Usb view : the problem usdb hd (IDE to USB) show below Device Descriptor:bcdUSB: 0x0200bDeviceClass: 0x00bDeviceSubClass: 0x00bDeviceProtocol: 0x00bMaxPacketSize0: 0x40 (64)idVendor: 0x05E3 (Genesys Logic, Inc.)idProduct: 0x0718bcdDevice: 0x0041iManufacturer: 0x00iProduct: 0x010x0409: "USB Storage"iSerialNumber: 0x020x0409: "000000000033"bNumConfigurations: 0x01ConnectionStatus: DeviceConnectedCurrent Config Value: 0x01Device Bus Speed: HighDevice Address: 0x02Open Pipes: 2Endpoint Descriptor:bEndpointAddress: 0x81 INTransfer Type: BulkwMaxPacketSize: 0x0200 (512)bInterval: 0x00Endpoint Descriptor:bEndpointAddress: 0x02 OUTTransfer Type: BulkwMaxPacketSize: 0x0200 (512)bInterval: 0x00Configuration Descriptor:wTotalLength: 0x0020bNumInterfaces: 0x01bConfigurationValue: 0x01iConfiguration: 0x00bmAttributes: 0xC0 (Bus Powered Self Powered )MaxPower: 0x30 (96 Ma)Interface Descriptor:bInterfaceNumber: 0x00bAlternateSetting: 0x00bNumEndpoints: 0x02bInterfaceClass: 0x08bInterfaceSubClass: 0x06bInterfaceProtocol: 0x50iInterface: 0x00Endpoint Descriptor:bEndpointAddress: 0x81 INTransfer Type: BulkwMaxPacketSize: 0x0200 (512)bInterval: 0x00Endpoint Descriptor:bEndpointAddress: 0x02 OUTTransfer Type: BulkwMaxPacketSize: 0x0200 (512)bInterval: 0x00the working imanition usb external hd show belowDevice Descriptor:bcdUSB: 0x0200bDeviceClass: 0x00bDeviceSubClass: 0x00bDeviceProtocol: 0x00bMaxPacketSize0: 0x40 (64)idVendor: 0x1BCFidProduct: 0x0C31bcdDevice: 0x010FiManufacturer: 0x020x0409: "Sunplus Innovation Technology."iProduct: 0x030x0409: "USB to Serial-ATA bridge"iSerialNumber: 0x010x0409: "FDC0FD640000000FD0FFF1A60F3282"bNumConfigurations: 0x01ConnectionStatus: DeviceConnectedCurrent Config Value: 0x01Device Bus Speed: HighDevice Address: 0x01Open Pipes: 2Endpoint Descriptor:bEndpointAddress: 0x81 INTransfer Type: BulkwMaxPacketSize: 0x0200 (512)bInterval: 0x00Endpoint Descriptor:bEndpointAddress: 0x02 OUTTransfer Type: BulkwMaxPacketSize: 0x0200 (512)bInterval: 0x00Configuration Descriptor:wTotalLength: 0x0020bNumInterfaces: 0x01bConfigurationValue: 0x01iConfiguration: 0x040x0409: "Bulk Only Configuration"bmAttributes: 0xC0 (Bus Powered Self Powered )MaxPower: 0x01 (2 Ma)Interface Descriptor:bInterfaceNumber: 0x00bAlternateSetting: 0x00bNumEndpoints: 0x02bInterfaceClass: 0x08bInterfaceSubClass: 0x06bInterfaceProtocol: 0x50iInterface: 0x050x0409: "Bulk Only Interface"Endpoint Descriptor:bEndpointAddress: 0x81 INTransfer Type: BulkwMaxPacketSize: 0x0200 (512)bInterval: 0x00Endpoint Descriptor:bEndpointAddress: 0x02 OUTTransfer Type: BulkwMaxPacketSize: 0x0200 (512)bInterval: 0x00 Show what is the problem .??? Link to comment Share on other sites More sharing options...
jaclaz Posted April 30, 2011 Share Posted April 30, 2011 Show what is the problem .???Maybe the "blank" iManufacturer: 0x00Try also running Chipgenius and report what device it finds:http://reboot.pro/4661/Maybe identifying the actual chip it is possible to find a "manufacturer tool" able to diagnose and hopefully fix the issue.Have you already tried this adapter under another OS (like Linux) or on another physical machine? (just to make sure that the problem is actually in the device and not in your particular XP install)?jaclazP.S.: It is probably a GL830 based interface:http://www.genesyslogic.com.tw/manage/upfile/12254489521.pdfbut there are several other controllers by Genesys Logic Link to comment Share on other sites More sharing options...
Tripredacus Posted May 2, 2011 Share Posted May 2, 2011 What about the Hardware ID from the device properties? Link to comment Share on other sites More sharing options...
Jolli Posted May 10, 2011 Share Posted May 10, 2011 (edited) I was wrong, sorry Edited May 10, 2011 by Jolli Link to comment Share on other sites More sharing options...
jaclaz Posted May 10, 2011 Share Posted May 10, 2011 Look in BIOS to your Parallelport device...To troubleshoot a problem with a USB Mass Storage controller? jaclaz Link to comment Share on other sites More sharing options...
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