Help with security center issue
Posted 02 August 2011 - 11:42 PM
She has Windows 7 32 bit on this machine. I installed Microsoft Security Essentials for her and she also has Malwarebytes.
I'm not really a techie anyway, but almost am compared to her and thought I could help her out with getting her grandson's junk cleaned off. If anyone can help me I would sure appreciate it. I'm about ready to pull my hair completely out!!!
After I had deleted upteen tool bars and such, I ran a scan with Malwarebytes and it found 197 objects with infections. Most were from My Web Search, with a couple of Vundos. It took three scans but I finally got the infections cleaned off I think. I did two more scans that turned up clean. Then I scanned with Microsoft Security Essentials and it showed nothing. I also did a scan with Avast before removing it to replace it with MSE and it showed no viruses.
I can't think of any more information to give.
Posted 03 August 2011 - 08:09 AM
- Monitor antivirus
- Automatic Updates
You can get to Updates and Firewall from Control Panel as well. But do this test from CMD to see if you can start Security Center:
net start wscsvc
See what it reports back. Also check Event Viewer (Application) for anything relating to Security Center or the above service name.
Posted 03 August 2011 - 10:02 AM
As soon as these updates are done I will run that command and let you know what happened.
Thanks for answering and holding out some hope for me.
---------------- What I got through that CMD was "More help is available by typing NET HELPMSG 2185."
So I typed that and it said "???" is not recognized as an internal or external command, operable program or batch file..
The reason I put in the question marks is because I can not read what id says. It almost looks like some kind of a symbol and then a capitol T at the end. I'm going to take a snapshot on that net book and post to you through it so I can attach it.
This post has been edited by Sophy: 03 August 2011 - 10:21 AM
Posted 04 August 2011 - 08:17 AM
Something is definately corrupted. The real error you got was "The service name is invalid" but the presence of those ASCII characters reveals there are larger problems on Windows that should be looked at, and hopefully after fixing them, Security Center will work again.
Posted 04 August 2011 - 09:49 AM
But in any event, my friend has all of her important stuff on her laptop, so I found and used the Factory Image Restore feature on this because I figured it was too far gone to bring it back to any decent working order. I knew she would not want to haul it 100 miles away to the nearest computer shop and pay the price.
She now has a fresh palatte that her grandson will most likely mess up again. : (
Speaking of Restore, that's another problem I discovered. System Restore wouldn't run.
Thank you for your help!!!
- ← Locked out from computer after changing from domain to workgroup
- Windows 7
- Drives do not display in Windows Explorer →