First came the PDF format which prevented copy paste and editing.
Then Flash/YouTube made a second huge step in the entertainement consumer oriented IT and view-and-forget philosophy.
And now we have Metro which is one more attempt to make the the content basicaly visual and not written.
You are not supposed to save on disc or to copy paste from Metro.
There is deliberate ignorance, yes, but also a component of irresponsibility, as in 'with great power comes great responsibility'. In my opinion all facets of computers and technology, except for data, are expendable. Data is the only thing that matters and really is the only thing that carries forward through generations. It should be treated sacredly, not willfully destroyed ('reformat the system!' says Tech Support).
Microsoft first began to worry me when the tired but widespread HLP format was forsaken with Windows 6. Yeah there is a download to fix it (though in Win8 it is doubtful) but they were definitely trying to kill it. There is a lot of DATA, not just program help but statistical and historical data locked up in those files all over the world and no easy way to convert them. Expect the same thing to happen with CHM shortly which contain far more data. I am not saying they are perfect formats at all (far from it!), I am saying keep the viewers in Windows because that is the responsibility you have taken upon yourself by maneuvering yourself into a position of authority and of monopoly. Besides, they regularly support countless other far more obscure formats in many of their applications.
What worries me is the cavalier attitude they and many others display concerning user data in general. Deliberate data destruction through bad advice (reformat it!) or the usual planned obsolescence IMHO is a high crime of Computer Science, like a Doctor violating their Hippocratic oath. Their feet need to be held to the fire. If they fail to respect users' data or *any* data in general because of short-sighted marketing or profit decision-making, then something will need to be done.
Moving, as you say, to a content consuming model, which is really the Twiiterizing or Facebooking of Microsoft is the easy and lazy thing to do (but the WRONG thing given their unique position). It suits the empty-headed executives in Redmond and it also suits Wall Street as well because the talking heads do not care if Windows even works at all, just that the perception is good. When Microsoft begins layoffs in a year or two Wall Street will cheer again for their bravery and willingness to appease shareholders (but no discussion of the effect their incompetence has on the technological world that depends upon their products). Very few feedbacks will ever make it into the executive boardroom that concern quality, only quantity and perception.
The immediate problem I think is the undeniable envy, the Apple-envy and the Google-envy. As to which is stronger it is a coin-toss, but it exists and they are once again operating at a disadvantage, in full copy the enemy mode even though the window of opportunity will have likely closed by the time they get their footing. They learned nothing from the Internet and Netscape fiasco. In fact, the visible response was that horrific Channels thing on the Win98 desktop, a proto-Metro attempt at turning the desktop into an internet appliance. Almost nothing has changed! If they want to get out of the OS business (admittedly a very tough job) maybe they should just release the Windows XP or 7 source code as a gift to the world and step aside. If they are too cowardly to do that and insist on playing in this game they have to re-commit to their responsibility which is very large.
People out here like us, long timers with the various platforms, are probably the only ones who really care at all about data and the literal Operating System. Ironically I think we are the only ones that even care about Microsoft itself. So we have to use the few tools we have to be heard, criticize them, ridicule them, influence them, and ignore the fanboys, before they complete their corporate suicide and forsake the awesome responsibility of their position.