Windows XP doesn't want to shut down
Posted 03 September 2012 - 10:13 PM
She said she ran full scans today with Avast Internet Security 7, and also with Malwarebytes Pro and there were no infections found.
Any ideas would be appreciated.
Posted 03 September 2012 - 10:28 PM
Posted 04 September 2012 - 12:13 PM
We scheduled the Error Checking task with only the "Automatically fix file system errors" checked. So after we had talked she tried restarting and the Error Checking task started. She said the screen showed quite a number of items which stated that much clutter/space could be freed up. It said the scan was complete and to wait for her computer to restart. The computer would not start. She would unplug it and then plug it back in and the disk check would attempt to run again, even after she aborted it. She finally remembered what I had said about pressing the F8 key and using "Last good configuration" so she did that and then the computer started normally.
She is not going to attempt any shut downs or restarts until she gets all her pictures and such backed up.
She did say that since this all has started, after she unplugs the computer and then plugs it back in, the fan runs real loud like it wants to start but it won't. I had a power supply go bad on a computer several years ago and the power light didn't light up and there were no sound of fans running.
Thanks for listening, and if you, or anyone else looking at this, can think of anything else which might be causing a problem that we could check out, please share it. Right now she's thinking purchasing a remote session with someone I know of who is excellent, but her finances are limited so I suppose she really doesn't want to have to buy a power supply just for testing purposes -- and really doesn't want to purchase a remote session only to find out it's a power supply. She said her computer runs really well and there have been no problems. It's just the shutdown and startup that are the problem. She ran a scan again this morning with Avast before going to work, and ran another one with Malwarebytes and again, they both showed no problems.
This is an EMacine.
Posted 04 September 2012 - 01:01 PM
You could try for example an ubuntu or my favorite System rescue CD.
Under linux you can launch a shutdown (from any terminal/console) with:
shutdown -h now
If it works properly then it shouldn't be hardware related.
Posted 04 September 2012 - 02:33 PM
Just put the Windows installation disk in the drive before starting the scan and it will run alright.
Posted 04 September 2012 - 03:26 PM
That SystemRescue CD sounds like a good option, but I am afraid it might be beyond either of us. I went to that link and not sure I understood it. Is there supposed to be something on that page that can be downloaded and burned to a CD? I did read under the Downloading and Burning, but I still don't know how/where I get this ISO file.
Posted 04 September 2012 - 03:31 PM
This is the wise thing to do. Make sure to backup all relevant data. Twice if possible. Only go ahead to any recovery/diagnosis procedure after everything is safely backed up.
Posted 04 September 2012 - 10:32 PM
Ok but if you want to try (when you're ready after the backups are done), you'll have to download system rescue cd from this link (the link to download the file is "sourceforge download"). Then you'll have to burn the iso to a CD (as an iso not as a file). If you need help for this part, you'll just need to tell us which CD burning software your daughter is using.
Posted 05 September 2012 - 01:04 PM
I talked with my daughter a few minutes ago. She has been using her computer and says it is operating really well and she is trying (between kids and work) to get all of her things backed up to CDs. She has called the option I mentioned and will be setting up a remote session with them. If it is something with the OS or some program I feel confident they will find it and be able to fix it, so now I guess it's just to wait and see what happens.
You, all of you here, have been so gracious and helpful and I appreciate it. I will let you know what develops with this.
Posted 05 September 2012 - 02:57 PM
There should still be a Windows Recovery Disk provided by the manufacturer. I have one myself for my laptop.
Posted 05 September 2012 - 03:14 PM
Posted 06 September 2012 - 08:32 AM
Posted 06 September 2012 - 10:06 AM
Did XP include a recovery option on the disk? I know I have that in Vista and have used it, but I didn't know if XP had it. If it isn't necessary, she really doesn't want to have to do anything that will wipe all of her programs and everything. I think at this point as long as she has called the people for the remote session we will stand back and see what they come up with. Who knows ... ? It might be a hardware problem after all.
I will report back to this post when I have any information to share.
Posted 06 September 2012 - 10:59 AM
Yes, XP did. Compaq even had a Recovery Partition for Win9x-series but it didn't create a Recovery CD. You had to purchase them. They got in a LOT of trouble (even with the XP) for not providing.
Yes, I have an eMachines Recovery set for an XP on CD (created with that "program"). If they have that Option I highly recommend creating the CD's/DVD's...
I see your point about not wanting to "lose" programs installed. Usually folks have the Install Software (maybe CD's) and Keys handy for just such an emergency. The PITA is setting everything back up (options, updates, etc.) after Recovery. They also tend to Back Up all of their Pictures, MP3's, etc. before doing the Recovery and restore afterward. Just saying...
Posted 08 September 2012 - 10:25 AM
I've argued this before so don't go there... I have a Dell E521 sitting here with Restore DVD's (NOT Recovery DVD's) -AND- it has a Recovery Partition.
1st came PowerQuest Images, then came Ghost images, then came SoftThink images, then came WinRE (also used on XP - see below) WIM images. The latter two appear to be widely used by OEM's for Vista/Win7.
AND an Acer that I recently "de-trojan'ed" that actually had XP-Home-SP3 WITH a Recovery Partition that had... WIM's! And HP (Win7) uses it too - ALSO gave up on De-Trojan and did... RESTORE from Recovery (complete replacement of running OS).
-PRESS A SPECIAL KEY-SEQUENCE AND BOOT TO RECOVERY PARTITION (F11, F10, Alt+F10, etc) - it's either in the MBR and/or in the BIOS.
You are TOTALLY misunderstanding... It's an OEM-thing, ok? P.S. Recovery Console not installed on the bad-boy's... a different "beast".
PLEASE don't confuse the OP - they ARE NOT "computer literate".
Posted 09 September 2012 - 11:37 AM
By the way, she did find the Windows CD that came with her computer, but guess that doesn't even want to work. Will let you know how things go. If anyone has suggesions about this seemingly strange problem based on what I've written, please post and I can let her know.
- ← [RevoDriveX3] Is there any unofficial PCIe SSD XP driver out there?
- Windows XP
- I wan't to move NTUSER.DAT NTUSER.DAT.LOG UsrClass.DAT type of fil →