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Intermittent boot lock ups

#1 User is offline   ghines 

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Posted 19 November 2012 - 11:37 PM

Hi all,

W7SP1 x64

All of a sudden I've started getting W7 locking up not long after the Desktop appears. It shows as the blue Windows busy circle over the LAN icon in the taskbar. It completely locks up and you cannot do anything, hence your only cause of action is to turn it OFF via the power switch. You may have to do this 2-3 times before it will work correctly. I enabled boot logging in MSCONFIG and both a succesful and failed boot are shown below.

A failed boot:-

Spoiler


A successful boot:-

Spoiler


Note that the things start to change after the line "Loaded driver \SystemRoot\system32\DRIVERS\mouhid.sys"

Any ideas what might be causing this or how to find more information to isolate the problem would be appreciated.

TIA

Greg

#2 User is offline   Tripredacus 

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Posted 20 November 2012 - 08:38 AM

The only difference between those two lists is that these items:

Loaded driver \SystemRoot\system32\DRIVERS\WinUSB.sys
Loaded driver \SystemRoot\system32\DRIVERS\lan9500-x64-n51f.sys
Loaded driver \SystemRoot\system32\DRIVERS\lvuvc64.sys
Loaded driver \SystemRoot\system32\drivers\usbaudio.sys


Load earlier (after mouhid.sys) in the "failed" boot, and load later (after srv.sys) in the normal boot. Try these:

- boot the OS without the NIC connected.
- update your LAN drivers.

#3 User is offline   ghines 

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Posted 20 November 2012 - 09:09 PM

View PostTripredacus, on 20 November 2012 - 08:38 AM, said:

- boot the OS without the NIC connected.
- update your LAN drivers.

Do you mean the LAN Realtek NIC Driver or the lan9500-x64-n51f.sys driver (USB -> Ethernet) or both?

Booting without the LAN Realtek NIC connected does not help.

TIA

Greg

#4 User is offline   Tripredacus 

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Posted 21 November 2012 - 09:36 AM

Oh there is a USB NIC on there too? Is it an external device?

#5 User is offline   ghines 

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Posted 21 November 2012 - 02:00 PM

View PostTripredacus, on 21 November 2012 - 09:36 AM, said:

Oh there is a USB NIC on there too? Is it an external device?

Yes, it's part of the Hub in the base of the Samsung Monitor.

Greg

#6 User is offline   Tripredacus 

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Posted 23 November 2012 - 11:07 AM

Ok well the thing that moved around in those logs was the 9500, so focus on that and see where you get.

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