[8aum]

Hi ,When I am trying to update the windows I am getting this error 8024401C. I have checked that this error is related to proxy settings. But I am not behind proxy.

 Capture2.PNG (23.72K)
Number of downloads: 2

and

 Capture.PNG (9.5K)
Number of downloads: 3


So how should I resolve this error

Thanks

[Tripredacus]

Is there any better information logged in Event Viewer?

You can also look at the Windows Update Log, but beware it might be a large file.
http://support.microsoft.com/kb/902093

[Sp0iLedBrAt]

For me, it helps (in most problems with WU on XP and 7) if I delete the contents of C:\WINDOWS\SoftwareDistribution\DataStore\ (especially DataStore.edb) and C:\WINDOWS\SoftwareDistribution\Download\ and then restart wuauclt.exe.

@Tripedacus - Thank you on a very useful link.

[MagicAndre1981]

YOu get a timeout:

8024401C = WU_E_PT_HTTP_STATUS_REQUEST_TIMEOUT

//
// MessageId: WU_E_PT_HTTP_STATUS_REQUEST_TIMEOUT
//
// MessageText:
//
// Same as HTTP status 408 - the server timed out waiting for the request.

it is a server issue. Try again later.

[8aum]

Tripredacus, on 31 December 2012 - 09:31 AM, said:

Is there any better information logged in Event Viewer?

You can also look at the Windows Update Log, but beware it might be a large file.
http://support.microsoft.com/kb/902093

here is the log from event viewer and thanks for the link.

Log Name:      Application
Source:        Windows Error Reporting
Date:          1/1/2013 3:07:03 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      anshul-PC
Description:
Fault bucket -922657549, type 5
Event Name: WindowsUpdateFailure2
Response: Not available
Cab Id: 0

Problem signature:
P1: 7.8.9200.16451
P2: 80240440
P3: 00000000-0000-0000-0000-000000000000
P4: Scan
P5: 101
P6: Unmanaged
P7: 0
P8: 
P9: 
P10: 

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_7.8.9200.16451_c99f6dac65c271ca3df92a73feeeab23e780a_156b6553

Analysis symbol: 
Rechecking for solution: 0
Report Id: c5c1ed82-53f6-11e2-be71-88532e0a6a5d
Report Status: 0
Hashed bucket: 866a3aee3510be37e701686922ed3171
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-01-01T09:37:03.000000000Z" />
    <EventRecordID>1434</EventRecordID>
    <Channel>Application</Channel>
    <Computer>anshul-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>-922657549</Data>
    <Data>5</Data>
    <Data>WindowsUpdateFailure2</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>7.8.9200.16451</Data>
    <Data>80240440</Data>
    <Data>00000000-0000-0000-0000-000000000000</Data>
    <Data>Scan</Data>
    <Data>101</Data>
    <Data>Unmanaged</Data>
    <Data>0</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_7.8.9200.16451_c99f6dac65c271ca3df92a73feeeab23e780a_156b6553</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>c5c1ed82-53f6-11e2-be71-88532e0a6a5d</Data>
    <Data>0</Data>
    <Data>866a3aee3510be37e701686922ed3171</Data>
  </EventData>
</Event>

Sp0iLedBrAt, on 31 December 2012 - 10:52 AM, said:

For me, it helps (in most problems with WU on XP and 7) if I delete the contents of C:\WINDOWS\SoftwareDistribution\DataStore\ (especially DataStore.edb) and C:\WINDOWS\SoftwareDistribution\Download\ and then restart wuauclt.exe.

@Tripedacus - Thank you on a very useful link.

Thanks .I will try if it happens next time.For now the problem is solved.It happens to be a server problem.

MagicAndre1981, on 31 December 2012 - 11:41 PM, said:

YOu get a timeout:

8024401C = WU_E_PT_HTTP_STATUS_REQUEST_TIMEOUT

//
// MessageId: WU_E_PT_HTTP_STATUS_REQUEST_TIMEOUT
//
// MessageText:
//
// Same as HTTP status 408 - the server timed out waiting for the request.

it is a server issue. Try again later.

Thanks a lot .you were right. I am able to update it today after numerous failed attempts made yesterday.