NUTTER123

Error Message 80070020

19 posts in this topic

ARGH! Help! The latest batch of patch tuesday for windows 8 have arrived and it's been nothing but trouble! For the most part manually downloading did solve my problem but not for the love of god of trying and I still getting stuck with a 80070020 message. I tried the solutions even tried repairing windows update but alas no luck so far :(

Was going to include an attachment but I getting a SQL error

EDIT: The particulair update is KB2785094 and keeps getting stuck at 15% Then failing. Every other update before that was failing too but fixed most of them

Edited by NUTTER123
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The failure should be noted in the Windows Update log file:

http://support.microsoft.com/kb/902093

Also there may be something worthwhile in Event Viewer.

What was your attachment? Do you have a SkyDrive account or other file hosting service you could upload the file to? If it is a picture you can use Photobucket or Flickr or something.

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The attachment was just a pic tro show what was happening the simple message failed. Should I post the log file? or anything inparticulair I need to post? Also anything I need to look for in event viewer?

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The log file is going to be too big to post. Open the file up, scroll all the way down to the bottom. Then do a search, type KB2785094 in the box, and choose "Up" radio button. You'll have to scroll up a little more but you should be able to find the portion of the log file that relates to that update, and it should have the error there.

For Event Viewer, look for any errors or warnings related to Windows Update and/or the installation of that update.

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C:\Users\Andre>err 80070020
# for hex 0x80070020 / decimal -2147024864
STIERR_SHARING_VIOLATION stierr.h
# as an HRESULT: Severity: FAILURE (1), FACILITY_WIN32 (0x7), Code 0x20
# for hex 0x20 / decimal 32
ERROR_SHARING_VIOLATION winerror.h
# The process cannot access the file because it is being used
# by another process.
# 2 matches found for "80070020"

so you get a ERROR_SHARING_VIOLATION.

Copy the folder CBS from C:\Windows\logs to your desktop,zip it and upload the zip to your SkyDrive or dropbox and post a link here.

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Sorry about a delay in responding. I'm going to have to come back to this a bit later today as I have some things to do but I obviously have some sort of problem somewhere here as updates in the store are not installing either for me. Getting a error message 0x8007064a (and that's free apps alone not updating) I'll have to have a glance at things later on and see what I can find. Hate computers when they decide to go wonky. ;) When I get in i'll have a look and see what I can figure out

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Very quick glance at the KB thing finds this:

2013-01-10 11:00:58:806 412 10e0 Report REPORT EVENT: {3F33EE9C-7949-4126-8C0F-C17AF54C5E69} 2013-01-10 11:00:38:767-0000 1 182 [AGENT_INSTALLING_FAILED] 101 {5EFEB43C-BECD-47B9-84AF-B36D161FC4C3} 201 80070020 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070020: Update for Windows 8 for x64-based Systems (KB2785094).

and:

2013-01-10 11:27:27:679 1020 71c Report REPORT EVENT: {6571237F-7CD6-4660-A84F-0E3DF7EA69BE} 2013-01-10 11:27:18:488-0000 1 182 [AGENT_INSTALLING_FAILED] 101 {BB6754B9-A376-45B7-820C-34D8605D4BA4} 501 80070020 wusa Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070020: Update for Windows (KB2785094).

2013-01-10 13:30:00:266 1020 1db4 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/msdownload/update/software/crup/2013/01/windows8-rt-kb2785094-x64_ed0adb4656b00ab5a57f7a0f3fbe10283587ce83.msu for file 7QrbRlawCrWlf3oPP74QKDWHzoM= when file has not been previously added to the datastore

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For the other thing:

2013-01-11 11:54:39:572 1020 14d8 Handler : FATAL: AppX operation failed. hr=0x8007064a

2013-01-11 11:54:41:864 1020 2dc Report REPORT EVENT: {8BD25BEA-D59E-4175-B74C-61EAD44951F3} 2013-01-11 11:54:36:848-0000 1 182 [AGENT_INSTALLING_FAILED] 101 {0C6150C5-A7AE-4D0F-A046-83E99FBD8CC8} 1 8007064a WSUpdate Failure Content Install Installation Failure: Windows failed to install the following update with error 0x8007064a: FuturePublishingLTD.Windows8TheOfficialMagazine.

2013-01-11 11:54:41:865 1020 2dc Report REPORT EVENT: {B0F78EFB-19A6-4B45-89F8-73EEB24E3BB4} 2013-01-11 11:54:39:617-0000 1 182 [AGENT_INSTALLING_FAILED] 101 {A609BE89-5D8A-45A3-8D8F-EE3DA11E0943} 2 8007064a WSUpdate Failure Content Install Installation Failure: Windows failed to install the following update with error 0x8007064a: 34438m.k.Snes8x.

Edited by NUTTER123
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2013-01-10 13:30:00:266 1020 1db4 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/msdownload/update/software/crup/2013/01/windows8-rt-kb2785094-x64_ed0adb4656b00ab5a57f7a0f3fbe10283587ce83.msu for file 7QrbRlawCrWlf3oPP74QKDWHzoM= when file has not been previously added to the datastore

Well you've got the link to the MSU there. Have you tried manually installing it?

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2013-01-10 13:30:00:266 1020 1db4 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/msdownload/update/software/crup/2013/01/windows8-rt-kb2785094-x64_ed0adb4656b00ab5a57f7a0f3fbe10283587ce83.msu for file 7QrbRlawCrWlf3oPP74QKDWHzoM= when file has not been previously added to the datastore

Well you've got the link to the MSU there. Have you tried manually installing it?

Tried that yeah and it still failed. Worrying that the store updates are failing on me too. That can't be a good thing.

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upload the required logs, please

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there is an issue with the file C:\WINDOWS\fonts\cour.ttf

2013-01-09 17:13:20:712 1000 cc0 Handler Post-reboot status for session 30273163_1505409397: 0x80070020.

2013-01-09 17:13:20:712 1000 cc0 Handler WARNING: Got extended error: "POQ Operation HardLinkFile OperationData \SystemRoot\WinSxS\amd64_microsoft-windows-f..truetype-couriernew_31bf3856ad364e35_6.2.9200.16465_none_2f23967d36ee0b87\cour.ttf, \??\C:\WINDOWS\fonts\cour.ttf"

Which AV tool do you run? Do a clean boot without any 3rd party tools/services and try to install the updates.

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