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0xF4_IOERR BSoDs involving csrss.exe during shutdown


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9 replies to this topic

#1
ndh

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Hello,

on one of our machines, sometimes the following BSoD occurs about 10 seconds after pressing the power button in order to shut it down. Below is a dump from this morning. It just happened again, and this time, it even failed to create the dump with the message "Physical memory dump FAILED with status 0xC0000185." Any help would be appreciated.

We use this Corsair SSD for the system partition.

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 00000003, Process
Arg2: 86ed75f0, Terminating object
Arg3: 86ed775c, Process image file name
Arg4: 83021e10, Explanatory message (ascii)

Debugging Details:
------------------


PROCESS_OBJECT: 86ed75f0

IMAGE_NAME:  csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrss

FAULTING_MODULE: 00000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

BUGCHECK_STR:  0xF4_IOERR

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

CURRENT_IRQL:  0

STACK_TEXT:  
b392fb9c 830e72a1 000000f4 00000003 86ed75f0 nt!KeBugCheckEx+0x1e
b392fbc0 83064e5a 83021e10 86ed775c 86ed7860 nt!PspCatchCriticalBreak+0x71
b392fbf0 83064d9d 86ed75f0 86fb3d48 c0000006 nt!PspTerminateAllThreads+0x2d
b392fc24 82e458fa ffffffff c0000006 0071f5cc nt!NtTerminateProcess+0x1a2
b392fc24 77557094 ffffffff c0000006 0071f5cc nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0071f5cc 00000000 00000000 00000000 00000000 0x77557094


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  0xF4_IOERR_IMAGE_csrss.exe

BUCKET_ID:  0xF4_IOERR_IMAGE_csrss.exe

Followup: MachineOwner
---------
1: kd> !thread
THREAD 86fb3d48  Cid 0250.036c  Teb: 7ffdb000 Win32Thread: ffb885e8 RUNNING on processor 1
Impersonation token:  bfb91178 (Level Impersonation)
DeviceMap                 a2162410
Owning Process            86ed75f0       Image:         csrss.exe
Attached Process          N/A            Image:         N/A
Wait Start TickCount      844543         Ticks: 962 (0:00:00:15.007)
Context Switch Count      740             
UserTime                  00:00:00.015
KernelTime                00:00:00.000
Win32 Start Address 0x7570499a
Stack Init b392fed0 Current b392fac8 Base b3930000 Limit b392d000 Call 0
Priority 15 BasePriority 13 UnusualBoost 0 ForegroundBoost 2 IoPriority 2 PagePriority 5
ChildEBP RetAddr  Args to Child              
b392fb9c 830e72a1 000000f4 00000003 86ed75f0 nt!KeBugCheckEx+0x1e
b392fbc0 83064e5a 83021e10 86ed775c 86ed7860 nt!PspCatchCriticalBreak+0x71
b392fbf0 83064d9d 86ed75f0 86fb3d48 c0000006 nt!PspTerminateAllThreads+0x2d
b392fc24 82e458fa ffffffff c0000006 0071f5cc nt!NtTerminateProcess+0x1a2
b392fc24 77557094 ffffffff c0000006 0071f5cc nt!KiFastCallEntry+0x12a (FPO: [0,3] TrapFrame @ b392fc34)
WARNING: Frame IP not in any known module. Following frames may be wrong.
0071f5cc 00000000 00000000 00000000 00000000 0x77557094
https://dl.dropbox.com/u/23962852/2013.01.14%20MEMORY.7z Please let me know if the download doesn't work.


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#2
Tripredacus

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Why do you use the power button to shut down? That would be a forced shut down usually. What happens if you shutdown by using that option in the operating system?
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#3
ndh

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Why do you use the power button to shut down? That would be a forced shut down usually. What happens if you shutdown by using that option in the operating system?

Exactly the same. (Edit: Wait, did you mean force shutdown? I've only tried the normal shutdown from the start menu.) The only difference is that it sometimes takes much longer for the system to respond when I use the physical button. And it's not a forced shutdown as far as I can tell, Windows still waits for e.g. notepad if there are unsaved changes.

It would be great if there's some way to find out from the kernel dump what causes these blue screens. I just don't know how to read Windbg's output. E.g. the stack trace seems kind of incomplete. How can I get a full stack trace? The error says "The required data was not placed into memory because of an I/O error", but I don't know which device it tried to read from. I can't even tell what exactly failed, reading from a device or writing to memory.

Edited by ndh, 15 January 2013 - 11:07 AM.


#4
MagicAndre1981

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0xC0000185 = STATUS_IO_DEVICE_ERROR

The I/O device reported an I/O error.

Do you use the latest firmware? Have you checked the SMART values?
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#5
ndh

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I have updated the firmware (didn't check if it wasn't updated already) of the SSD earlier today, and haven't seen a blue screen since. But as far as I know they normally only occur like once a day. I don't know how to check SMART values. So does that mean that it is in fact the SSD that's causing this?

Edited by ndh, 15 January 2013 - 01:43 PM.


#6
MagicAndre1981

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I guess it is the SSD.

You can check the SMART values with tools like http://crystalmark.i...fo/index-e.html
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#7
ndh

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Here are the SMART values for both disks.
----------------------------------------------------------------------------
CrystalDiskInfo 5.2.2 (C) 2008-2012 hiyohiyo
                                Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

    OS : Windows 7 Professional SP1 [6.1 Build 7601] (x86)
  Date : 2013/01/16 10:29:16

-- Controller Map ----------------------------------------------------------
 + Standard-Zweikanal-PCI-IDE-Controller [ATA]
   - ATA Channel 0 (0)
   - ATA Channel 1 (1)
 + Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C02 [ATA]
   + ATA Channel 0 (0)
     - Hitachi HTS541010A9E680 ATA Device
   + ATA Channel 1 (1)
     - Corsair Force 3 SSD ATA Device
   + ATA Channel 3 (3)
     - Optiarc DVD RW AD-7800H ATA Device

-- Disk List ---------------------------------------------------------------
 (1) Hitachi HTS541010A9E680 : 1000,2 GB [0/2/0, pd1]
 (2) Corsair Force 3 SSD : 120,0 GB [1/3/0, pd1] - sf

----------------------------------------------------------------------------
 (1) Hitachi HTS541010A9E680
----------------------------------------------------------------------------
           Model : Hitachi HTS541010A9E680
        Firmware : JA0OA480
   Serial Number : J5400071G67XSD
       Disk Size : 1000,2 GB (8,4/137,4/1000,2)
     Buffer Size : 8192 KB
     Queue Depth : 32
    # of Sectors : 1953525168
   Rotation Rate : 5400 RPM
       Interface : Serial ATA
   Major Version : ATA8-ACS
   Minor Version : ATA8-ACS version 6
   Transfer Mode : SATA/600
  Power On Hours : 282 hours
  Power On Count : 184 count
     Temparature : 27 C (80 F)
   Health Status : Good
        Features : S.M.A.R.T., APM, 48bit LBA, NCQ
       APM Level : 4080h [ON]
       AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 _62 000000000000 Read Error Rate
02 100 100 _40 000000000000 Throughput Performance
03 186 186 _33 001200000001 Spin-Up Time
04 100 100 __0 000000000124 Start/Stop Count
05 100 100 __5 000000000000 Reallocated Sectors Count
07 100 100 _67 000000000000 Seek Error Rate
08 100 100 _40 000000000000 Seek Time Performance
09 100 100 __0 00000000011A Power-On Hours
0A 100 100 _60 000000000000 Spin Retry Count
0C 100 100 __0 0000000000B8 Power Cycle Count
BF 100 100 __0 000000000000 G-Sense Error Rate
C0 100 100 __0 00000000000A Power-off Retract Count
C1 100 100 __0 000000000D62 Load/Unload Cycle Count
C2 222 222 __0 00340011001B Temperature
C4 100 100 __0 000000000000 Reallocation Event Count
C5 100 100 __0 000000000000 Current Pending Sector Count
C6 100 100 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
DF 100 100 __0 000000000000 Load/Unload Retry Count

----------------------------------------------------------------------------
 (2) Corsair Force 3 SSD
----------------------------------------------------------------------------
           Model : Corsair Force 3 SSD
        Firmware : 5.03
   Serial Number : 12076500000008950036
       Disk Size : 120,0 GB (8,4/120,0/120,0)
     Buffer Size : Unknown
     Queue Depth : 32
    # of Sectors : 234441648
   Rotation Rate : ---- (SSD)
       Interface : Serial ATA
   Major Version : ATA8-ACS
   Minor Version : ACS-2 Revision 3
   Transfer Mode : SATA/600
  Power On Hours : 365 hours
  Power On Count : 5 count
      Host Reads : 310 GB
     Host Writes : 252 GB
     Temparature : 30 C (86 F)
   Health Status : Good (100 %)
        Features : S.M.A.R.T., APM, 48bit LBA, NCQ, TRIM
       APM Level : 00FEh [ON]
       AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr Raw Values (7) Attribute Name
01 120 120 _50 00000000000000 Raw Read Error Rate
05 100 100 __3 00000000000000 Retired Block Count
09 __0 __0 __0 2D94F20000016D Power-on Hours
0C 100 100 __0 00000000000005 Power Cycle Count
AB __0 __0 __0 00000000000000 Program Fail Count
AC __0 __0 __0 00000000000000 Erase Fail Count
AE __0 __0 __0 00000000000048 Unexpected Power Loss Count
B1 __0 __0 __0 00000000000000 Wear Range Delta
B5 __0 __0 __0 00000000000000 Program Fail Count
B6 __0 __0 __0 00000000000000 Erase Fail Count
BB 100 100 __0 00000000000000 Reported Uncorrectable Errors
C2 _30 _30 __0 00001E001E001E Temperature
C3 100 100 __0 00000000000000 On-the-Fly ECC Uncorrectable Error Count
C4 100 100 __3 00000000000000 Reallocation Event Count
C9 100 100 __0 00000000000000 Uncorrectable Soft Read Error Rate
CC 100 100 __0 00000000000000 Soft ECC Correction Rate
E6 100 100 __0 00000000000064 Life Curve Status
E7 100 100 _10 00000000000000 SSD Life Left
E9 __0 __0 __0 000000000000AE Vendor Specific
EA __0 __0 __0 000000000000FC Vendor Specific
F1 __0 __0 __0 000000000000FC Lifetime Writes from Host
F2 __0 __0 __0 00000000000136 Lifetime Reads from Host


#8
ndh

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Here are some benchmark results. Not sure if those parameters make sense.

Also, thank you for your help so far.

Attached Files


Edited by ndh, 16 January 2013 - 04:27 AM.


#9
MagicAndre1981

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the SMART values seam to be ok. Did you get any new crash after flashing the firmware?
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#10
ndh

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No, not yet. I'm going to report back as soon as I get another one. Thank you all for your help so far!




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