Sp0iLedBrAt

Sudden shutdown when playing video or Youtube

19 posts in this topic

It's like the title says, the laptop just randomly shuts down after a few videos on Youtube or a 20-30 min. of video played. I debugged the .dmp files and they are identical. It looks like processor trouble, so I was hoping for some advice. The log of the debugging is attached below in case anyone wants to drop a look.

Thank you for any advice you might be able to provide.

Debugged DMP.txt

0

Share this post


Link to post
Share on other sites

It looks like processor trouble, so I was hoping for some advice.

CPU or GPU (more likely IMHO) overheating? :unsure:

Can you try with a cooling pad or similar to see if there is a difference (like doubling the time before the shutdown is forced/happens)

jaclaz

0

Share this post


Link to post
Share on other sites

second DMP.txt

That surprised me as well; the CPU fan/sink was recently cleaned thoroughly and the fan is always on. On the heaviest load it goes up to 70 degrees celsius (shutdown happens at 100 according to factory specification).

Thanks Jaclaz for your input.

0

Share this post


Link to post
Share on other sites

If you were overclocking, the answer to bugcheck 0x124 would definitely be add more vcore. Maybe the power supply is weak/weakened?

What have you tried so far? (which browser, hardware acceleration...)?

0

Share this post


Link to post
Share on other sites

type !errrec <value of arg2> in WinDbg and look what it tells you.

0

Share this post


Link to post
Share on other sites

@GrofLuigi

I've tried Firefox and Chrome Portable; Hardware Acceleration is enabled in Flash. As a player I mostly use MPC - Home Cinema, but no hardware acceleration (DXVA or similar). No overclocking done.

@MagicAndre1981

The last two dumps had different values for arg2, so I did !errrec for both. The results are in the two text files attached here.

@Tripedacus

Thank you, I will try that and also SpeedFan for CPU/HDD temperatures.

Cheers and thank you.

second !errrec.txt

first !errrec.txt

Edit: I'm afraid OCCT will not work because

post-236786-0-16379300-1361472389_thumb.

Edited by Sp0iLedBrAt
0

Share this post


Link to post
Share on other sites

you have a L1 Cache issue which be caused by OC or overheating. What is the temperature when you get the crash?

0

Share this post


Link to post
Share on other sites
you have a L1 Cache issue which be caused by OC or overheating. What is the temperature when you get the crash?

The CPU is AMD Turion x2 2.2GHz RM-74 64-bit. It has not been overclocked, and the temperature is around 52-55 Celsius. I recently had it cleaned and the guys at the repair shop rewired the fan to be always on (the laptop has an EFI BIOS and there is such an option, but they didn't use that). Can this be the culprit? If so, they have a piece of my mind coming their way realmad.gif

Cheers and thanks

0

Share this post


Link to post
Share on other sites

hm, if the FAN is always on, it should not overheat. Run Prime95 to check if the CPU is stable.

0

Share this post


Link to post
Share on other sites

Sorry for not replying promptly.

I ran Prime95 on the most stressful settings; the CPU got to 94 degrees and it stayed there for a while. Then I plugged in the external cooling and got it down to 88 degrees. It stayed like that for almost an hour. Below is a screenshot in comparison with CPUID Hardware Monitor.

post-236786-0-67696300-1361736248_thumb.

Meanwhile, there was another shutdown and the same error, but a different arg2 value. I'm also attaching the !errrec log.

three.txt

Cheers

0

Share this post


Link to post
Share on other sites

I have no idea what this unknown error could be.

0

Share this post


Link to post
Share on other sites

A quick update: I found this site http://superuser.com...code-0x00000124 and I found Andre in it; there was also a sub-link http://www.sevenforu...stop-0x124.html where cluberti lead the discussion. They both describe my problem in details, both with the CPU and the laptop make, HP.

Anyway, I reduced Maximum processor state to 90% (as proposed in the first link) and I'll see what happens. Meanwhile, I'm open to any other suggestion anyone might have.

Cheers and thanks

0

Share this post


Link to post
Share on other sites

I had a friend who had the same model and the problem was overheating. I believe the fan is on the bottom, so if it doesn't get any circulation, it will shutdown. I used some boards to prop it up while I was fixing it. He still has it and haven't had any problems since. I thought it was the memory, we ended up buying replacements to find out that wasn't the problem. I still have the ram also, brand new, still in the package. Hope this is the case for you.

0

Share this post


Link to post
Share on other sites

try if RMClock works with your CPU and here you can reduce the max frequency. Maybe this helps.

0

Share this post


Link to post
Share on other sites

Have you tried to take the back cover of the laptop completely off to see if there might be "dust bunnies" clogging the airflow passages up? It never hurts to do some housecleaning occasionally.

Cheers and Regards

0

Share this post


Link to post
Share on other sites

Revisiting: solution was close to post #14; reducing CPU to 80% made the shutdowns go away.

0

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.