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random shut down problem


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16 replies to this topic

#1
vinifera

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I have certain problem, this started to happen in last 5 weeks period

my PC starts to turn off for no reason after 2-3 hours of working, and this happens only once per day

when I turn it on 2nd time, it will run indefinitely

 

so I suspect more on OS problem than hardware
in control panel/power settings nothing is timered


Edited by vinifera, 18 September 2013 - 06:10 AM.

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#2
CharlotteTheHarlot

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Heat is the first problem I would expect.

Open 'er up, clean out all the dust with canned air ( use a toothpick to hold each fan from spinning, especially the CPU, so that you can clean the heatsink underneath ).

... Let him who hath understanding reckon the Number Of The Beast ...


#3
CharlotteTheHarlot

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Note that I mean shutdown and then open it up!

The toothpick ( or plastic ) holds the fans from turning when blasted with air and allows you to aim the little canned air hose into the blades of the CPU heatsink and get all the junk out. You want somethink wood or non-conductive when poking around the motherboard and other electronics. It shouldn't be sharp though. A Popsicle stick is fine.

It's almost definitely heat if you have no power settings set.

... Let him who hath understanding reckon the Number Of The Beast ...


#4
vinifera

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everything was cleaned 1 month ago -_-

and as told, this doesn't happen every 3 hours, but only 1st time after 3 hrs pass

when I turn PC on, then it lasts ... 10 hours


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#5
Tripredacus

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Check Event Viewer for any errors. Also check and see if any events are logged in the BIOS event log.


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#6
vinifera

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event viewer doesn't show anything except "unexpected shutdown"

as for bios, how do I do that ?


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#7
MagicAndre1981

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check this:

 

http://support.micro....com/kb/2028504


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#8
vinifera

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its not that, my event ID is 6008

and its not restart, its complete shutdown


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#9
MagicAndre1981

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this should be Kernel event ID 41. Post a picture of the eventlog or export the error in a evtx file


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#10
dencorso

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After about 30 min from boot, open an elevated DOS Box and type AT <Enter>

If you get any output different from the default "There are no entries in the list." message, please do post it here.



#11
Tripredacus

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as for bios, how do I do that ?

 

It may depend on the board. But if you go in the BIOS, you may see a way to see events in "Advanced" if such a section exists. Although I have seen cases where the event logging isn't enabled by default.

 

Also, I think you need to be clear as to what you mean by "shut down." Is it a normal Windows shutdown? As in, does it look like what it would if you chose to do a shut down through Windows? Or is the computer just turning off?

 

If the computer is turning itself off, does it make any different kinds of beeps when you turn it back on? Such as maybe a French Police Siren sound?


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#12
vinifera

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grr I hate this new board...

 

 

 

MagicAndre1981, on 19 Sept 2013 - 06:50 AM, said:

this should be Kernel event ID 41. Post a picture of the eventlog or export the error in a evtx file

can't export in evtx, but heres txt export:

==================================================
Record Number     : 114263
Log Type          : System
Event Type        : Error
Time              : 17.9.2013. 21:14:00
Source            : EventLog
Category          : 0
Event ID          : 6008
User Name         : 
Computer          : Barbossa-PC
Event Data Length : 64
Record Length     : 232
Event Description : The previous system shutdown at 19:30:24 on ?17.?9.?2013. was unexpected.  
==================================================

The previous system shutdown at 19:30:24 on ?17.?9.?2013. was unexpected.

Event Data:
0000   DD 07 09 00 02 00 11 00 13 00 1E 00 18 00 C1 01    ................
0010   DD 07 09 00 02 00 11 00 11 00 1E 00 18 00 C1 01    ................
0020   3C 00 00 00 3C 00 00 00 00 00 00 00 00 00 00 00    <...<...........
0030   00 00 00 00 00 00 00 00 01 00 00 00 00 00 00 00    ................




 

 

Also, I think you need to be clear as to what you mean by "shut down." Is it a normal Windows shutdown? As in, does it look like what it would if you chose to do a shut down through Windows? Or is the computer just turning off?

 

If the computer is turning itself off, does it make any different kinds of beeps when you turn it back on? Such as maybe a French Police Siren sound?

 

simple "power off" type of shut down, PC simply "dies"
no beeps on next turn on, just the standard black screen of windows where you choose normal startup, safe boot etc...


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#13
MagicAndre1981

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post the data as XML


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#14
vinifera

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<?xml version="1.0" ?>
<event_list>
<item>
<record_number>114263</record_number>
<log_type>System</log_type>
<event_type>Error</event_type>
<time>17.9.2013. 21:14:00</time>
<source>EventLog</source>
<category>0</category>
<event_id>6008</event_id>
<user_name></user_name>
<computer>Barbossa-PC</computer>
<event_data_length>64</event_data_length>
<record_length>232</record_length>
<event_description>The previous system shutdown at 19:30:24 on ?17.?9.?2013. was unexpected.
</event_description>
</item>
</event_list>


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#15
MagicAndre1981

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this also doesn't help. Filter for errors and export all the error as evtx. Try it until you get this working


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#16
vinifera

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heres the .evtx file, of "real error", which for some reason nirsoft's event viewer failed to show

http://www67.zippyshare.com/v/38994283/file.html

Edited by vinifera, 23 September 2013 - 06:30 AM.

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#17
jaclaz

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heres the .evtx file, of "real error", which for some reason nirsoft's event viewer failed to show

 

OT :ph34r: but not much ;) this may be of use/related :unsure::
http://reboot.pro/to...e-event-viewer/

 

jaclaz






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