Hey there! Thanks in advance for the help.
My girlfriend bought a HP dv6 laptop just over a year. Recently she turned it on, and the laptop started windows 7 as usual, apparently without any problem. She left it a moment while she went to the kitchen (just a couple of minutes.) When she came back, the laptop was showing th following message "A Disk Read Error Occurred Press Ctrl-Alt-Del to Reboot".
Pressing F2 at boot, I can access HP diagnosis tools. Startup Test, Run-In Test, Hard Drive gives the message “FAILED”: Memory Test: PASSED, SMART Check: PASSED, giving too the message "Hard Disk 1 Quick (303)” error.
The hdd is a Momentus 5400.6 SATA 500 GB ST950032 5AS. I connected the hdd to an external case to other PC, and it failed to get drive letter in Win7. Manager also says “failed to initialize”. Hidden icons sees it for safe removal.
Using the Seatools, I’m able to see the hdd as ST950032 5AS, and I retrieve “DST passed” in the test. In information menu, hdd is shown as LBA 0. Generic short test shows “failed”. The disk spins up, and I can't notice any strange noise on it.
Using Hirens boot utilities, testdisk is unable to find and show up the hdd. I’ve tried too with testdisk with the hdd connected directly to the mainboard w/ sata cable, retrieving the same result. HDD Regenerator shows MBR must be fixed.
I’ve been unable to find if this hdd has known firmware problems (SD15??), and if the next step should be to connect the hdd by hyperterminal using a COM port to restore the hdd to it’s original state. I’m particularly interested in getting back the data of the hdd, so I can’t send it to HP because they will replace the hdd with new one but I’ll lose all the information.
I hope you can help me. I'm desperate. Thanks again.