hmtjakob Posted January 14, 2014 Share Posted January 14, 2014 (edited) In early 2012 I purchased a Dell Inspiron laptop that came with Win 7 Home Premium. I then purchased an upgrade product key from a reputable retailer and had no problem to download and instal Win 7 Professional. Ever since then I have been harrassed by Microsoft claiming that my Win 7 Prof is not genuine and asking me to putchase the proper programme. Of course, MS prefers to take me to the moon instead of providing a facility to resolve the issue on-line with the possible, but for myself being deaf impossible, contact by phone. Any assistance will appreciated.Herewith some more details: I installed the native to the laptop Win 7 premium home edition and succeeded without ado to activate this version using the product key on the bottom of the case. I purchased the upgrade to Win 7 64 bit Prof, opened the upgrade web page under "all programmes" and using the product key contained in the big package representing the upgrade.Upon nstallation I tried to activate and I kept being advised that a wrong product key had been entered and that repeatedly. I do not believe that I entered repeatedly a key different from the on shown on a piece of cardboard I was holding in my hand. Some time later on I managed to contact a MS representative by chat and received confirmation that both product keys were valid keys. So, I am not only puzzled, but also quite a bit more than annoyed that almighty Microsoft keeps pestering me to purchase a "valid" product key and reminding me that my version is not genuine, without however, offering a facility to resolve the issue on-line and takes me on a trip to nowhere in a merry-go-round chasing not existing on-line solutions.I wonder whether the set-up by MS to screen product keys by the upgrade downloading facility is properly duplicated by the set-up screening for activation Edited January 16, 2014 by hmtjakob Link to comment Share on other sites More sharing options...
submix8c Posted January 14, 2014 Share Posted January 14, 2014 Yeah, look here -http://windows.microsoft.com/en-us/windows/help/genuine/product-key#T1=tab01 Link to comment Share on other sites More sharing options...
jaclaz Posted January 14, 2014 Share Posted January 14, 2014 In early 2012 I purchased a Dell Inspiron laptop that came with Win 7 Home Premium. I then purchased an upgrade product key from a reputable retailer and had no problem to download and instal Win 7 Professional. Ever since then I have been harrassed by Microsoft claiming that my Win 7 Prof is not genuine and asking me to putchase the proper programme. Of course, MS prefers to take me to the moon instead of providing a facility to resolve the issue on-line with the possible, but for myself being deaf impossible, contact by phone. Any assistance will appreciated.I would also ask the "reputable retailer" (the one who actually got your money and that should be - if not responsible for the issue - at least willing to help you in fixing it).jaclaz Link to comment Share on other sites More sharing options...
submix8c Posted January 14, 2014 Share Posted January 14, 2014 ...and I suppose I should also provide this information -http://www.sevenforums.com/tutorials/3408-activate-windows-7-online.htmlSo, you've Installed and Activated but it says "Not Genuine".Does this work?http://www.microsoft.com/genuine/validate/ValidateNow.aspx?displaylang=en Link to comment Share on other sites More sharing options...
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