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PlanoTechs

Computers freezing / memory dump attached

7 posts in this topic

I am assisting my agency in the deployment of ruggedized laptops in a fleet of vehicles. The laptops are the Getac B300 running Windows 7 Enterprise SP1 (32 bit), with Intel Core i7-3520M processors and 4 GB of RAM. Currently, we have about 50 units deployed, but we will be adding another 60 within the next year. Each laptop is received from the manufacturer and imaged by our Technology Services Department.

The two bugs we can't seem to get past are random freezing and a shutdown process that sometimes never ends.

Regarding the freezing, it happens at random times. Users could be on the internet or using a Public Safety application, or the computer could be idle. It doesn't appear to happen during any particular process, so it's been beyond us to resolve.

Likewise, the computers will sometimes get into the shutdown mode that never ends. It doesn't always happen, and it doesn't seem to matter if it's attached to the docking station (manufactured specifically for the Getac B300) or not.

Below is a link to the memory dump from one of the computers that has been freezing over the last couple of days.

https://skydrive.live.com/redir?resid=AF7B9F3BAAA41FB7%21114

Could someone take a look at this and try to help me understand what is causing the freezing? Also, if you can speak to the shutdown problem as well, that would be tremendous.

Thanks,

Justin

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You'll have to excuse me. This posted 3 times. Please delete two of them

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Thank you. I found that article yesterday and sat down this morning to work through it, but I discoverd that I don't have the requisite version of Visual Studio to download the Windows Performance Toolkit. I have some of the remote debugging tools for VS 2005, but nothing else. Unless I am mistaken (which is not unlikely) I need at least VS 2010 SP1. I'm going to have to work with our Technology Services Department to get that software so I can move forward on that front.

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Crash dump is indicating the issue to be related to ATSwpWDF.sys. This file is used by the Fingerprint/Biometrics (AuthenTec) software.

DRIVER_POWER_STATE_FAILURE (9f)A driver is causing an inconsistent power state.Arguments:Arg1: 00000003, A device object has been blocking an Irp for too long a timeArg2: 89f976a8, Physical Device Object of the stackArg3: 837769e0, Functional Device Object of the stackArg4: ae65ee20, The blocked IRP Debugging Details:------------------DRVPOWERSTATE_SUBCODE:  3IMAGE_NAME:  usbhub.sysDEBUG_FLR_IMAGE_TIMESTAMP:  52954895MODULE_NAME: usbhubFAULTING_MODULE: 9abb7000 usbhubDEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULTBUGCHECK_STR:  0x9FPROCESS_NAME:  SystemCURRENT_IRQL:  2STACK_TEXT:  83776994 83716377 0000009f 00000003 89f976a8 nt!KeBugCheckEx+0x1e83776a00 837163f0 83776ab8 00000000 83783380 nt!PopCheckIrpWatchdog+0x1f583776a38 836c84d9 837916e0 00000000 378eaa50 nt!PopCheckForIdleness+0x7383776a7c 836c847d 83779d20 83776ba8 00000001 nt!KiProcessTimerDpcTable+0x5083776b68 836c833a 83779d20 83776ba8 00000000 nt!KiProcessExpiredTimerList+0x10183776bdc 836c64ce 001b8eda b39d9668 83783380 nt!KiTimerExpiration+0x25c83776c20 836c62f8 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb83776c24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38STACK_COMMAND:  kbFOLLOWUP_NAME:  MachineOwnerFAILURE_BUCKET_ID:  0x9F_3_ATSwpWDF_IMAGE_usbhub.sysBUCKET_ID:  0x9F_3_ATSwpWDF_IMAGE_usbhub.sys//Irp is active with 10 stacks 9 is current (= 0xae65efb0) No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.       cmd  flg cl Device   File     Completion-Context [  0, 0]   0  0 00000000 00000000 00000000-00000000                Args: 00000000 00000000 00000000 00000000 [  0, 0]   0  0 00000000 00000000 00000000-00000000                Args: 00000000 00000000 00000000 00000000 [  0, 0]   0  0 00000000 00000000 00000000-00000000                Args: 00000000 00000000 00000000 00000000 [  0, 0]   0  0 00000000 00000000 00000000-00000000                Args: 00000000 00000000 00000000 00000000 [  0, 0]   0  0 00000000 00000000 00000000-00000000                Args: 00000000 00000000 00000000 00000000 [  0, 0]   0  0 00000000 00000000 00000000-00000000                Args: 00000000 00000000 00000000 00000000 [  0, 0]   0  0 00000000 00000000 00000000-00000000                Args: 00000000 00000000 00000000 00000000 [  0, 0]   0  0 00000000 00000000 00000000-00000000                Args: 00000000 00000000 00000000 00000000>[ 16, 2]   0 e1 8a2cd900 00000000 836d1e88-86476f80 Success Error Cancel pending          *** ERROR: Module load completed but symbols could not be loaded for ATSwpWDF.sys \Driver\ATSwpWDF    nt!IopUnloadSafeCompletion            Args: 00016600 00000001 00000004 00000006 [  0, 0]   0  0 00000000 00000000 00000000-b28a3f70                Args: 00000000 00000000 00000000 00000000


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yes, this driver causes it. It is the driver for device USB\VID_08FF&PID_2550:

  !DevObj   !DrvObj            !DevExt   ObjectName  8a2cd900  \Driver\ATSwpWDF   8a42b180  > 890781e8  \Driver\ACPI       8640e460    89f976a8  \Driver\usbhub     89f97760  USBPDO-4!DevNode 884a9658 :  DeviceInst is "USB\VID_08FF&PID_2550\6&e5e00c&0&3"  ServiceName is "ATSwpWDF"

Google shows this is AuthenTec Swipe Sensor.

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Y'all are fantastic. Thanks. I've just disabled biometrics in BIOS, so we'll see how that works. I'm looking forward to seeing these machines operate properly. Thanks again!

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