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Computers freezing / memory dump attached


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6 replies to this topic

#1
PlanoTechs

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I am assisting my agency in the deployment of ruggedized laptops in a fleet of vehicles. The laptops are the Getac B300 running Windows 7 Enterprise SP1 (32 bit), with Intel Core i7-3520M processors and 4 GB of RAM. Currently, we have about 50 units deployed, but we will be adding another 60 within the next year. Each laptop is received from the manufacturer and imaged by our Technology Services Department.

 

The two bugs we can't seem to get past are random freezing and a shutdown process that sometimes never ends.

 

Regarding the freezing, it happens at random times. Users could be on the internet or using a Public Safety application, or the computer could be idle. It doesn't appear to happen during any particular process, so it's been beyond us to resolve.

 

Likewise, the computers will sometimes get into the shutdown mode that never ends. It doesn't always happen, and it doesn't seem to matter if it's attached to the docking station (manufactured specifically for the Getac B300) or not.

 

Below is a link to the memory dump from one of the computers that has been freezing over the last couple of days.

 

https://skydrive.liv...F3BAAA41FB7!114

 

Could someone take a look at this and try to help me understand what is causing the freezing? Also, if you can speak to the shutdown problem as well, that would be tremendous.

 

Thanks,

Justin




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#2
PlanoTechs

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You'll have to excuse me. This posted 3 times. Please delete two of them



#3
Tripredacus

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Look here to troubleshoot the shutdown issue:

http://www.msfn.org/...yresume-issues/


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#4
PlanoTechs

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Thank you. I found that article yesterday and sat down this morning to work through it, but I discoverd that I don't have the requisite version of Visual Studio to download the Windows Performance Toolkit. I have some of the remote debugging tools for VS 2005, but nothing else. Unless I am mistaken (which is not unlikely) I need at least VS 2010 SP1. I'm going to have to work with our Technology Services Department to get that software so I can move forward on that front.



#5
Tripredacus

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Crash dump is indicating the issue to be related to ATSwpWDF.sys. This file is used by the Fingerprint/Biometrics (AuthenTec) software.

 

Spoiler

 
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#6
MagicAndre1981

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yes, this driver causes it. It is the driver for device USB\VID_08FF&PID_2550:

  !DevObj   !DrvObj            !DevExt   ObjectName
  8a2cd900  \Driver\ATSwpWDF   8a42b180  
> 890781e8  \Driver\ACPI       8640e460  
  89f976a8  \Driver\usbhub     89f97760  USBPDO-4
!DevNode 884a9658 :
  DeviceInst is "USB\VID_08FF&PID_2550\6&e5e00c&0&3"
  ServiceName is "ATSwpWDF"

Google shows this is AuthenTec Swipe Sensor.


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#7
PlanoTechs

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Y'all are fantastic. Thanks. I've just disabled biometrics in BIOS, so we'll see how that works. I'm looking forward to seeing these machines operate properly. Thanks again!






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