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XP Event Log entries' help links no longer working?

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22 replies to this topic

#1
Dave-H

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Hi guys!

I have two machines with XP SP3 on them, and they are both showing this problem.

 

If I open an event in any of the Event Logs, and click on the "For more information, see Help and Support Center at...." link, I no longer get any information as I've always done before.

 

I just get a "page not found" message, which then re-directs to Bing, where the offered links usually don't work either!

This has been happening for a few weeks now.

 

I've searched and can find no reference to this anywhere, so is it happening for everyone on XP?

Is this something to do with end of support, which I would have thought unlikely, but was my first thought of course?!

 

I have Windows 8.1 on a machine as well, and I know that MS didn't bother to make the Event Log help links work on that before it was released, and they never did on Windows 8 either, which i think is pretty outrageous for an OS that's now been out more than a year, but I've not read anything to the effect that they've now removed the facility on XP as well.

 

So, is it just me, or is everyone seeing this?

Cheers, Dave.

:)


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#2
Dave-H

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Come on guys, 62 views and not a single reply?!

All I'm asking is if others are seeing the same problem!

:hello:


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#3
5eraph

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I'm seeing it on XP x64 too. Don't know the reason for it though.

#4
dencorso

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+1 :wacko:

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#5
Dave-H

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Thanks, not just me then!

That's a bit of a relief, as at least I now know it's not just my systems.

MS have obviously changed something that has made this non-functional after over ten years, why I cannot imagine.

I'm just surprised that there seems to be no comment about this anywhere!

:no:


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#6
dencorso

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Maybe it's still too soon? dubbio.gif

Suppose you were one of the 1st user to notice it, which is likely... That'd mean this very thread is the 1st one about it... ;)



#7
Dave-H

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Well it has been like this for several weeks now, it hasn't only just happened, so I was surprised to find no mention of it here or on any other forums when I did a search, even the Microsoft help forums seem to have nothing about it.

Maybe I should ask them, although from what I've seen of them the MS help forums seem to be very unhelpful, usually the MS people seem to just post links to other threads or possible solutions, the links don't resolve things, the OP then comes back and says that, and there's then no further response!

:)


Triple boot Windows 98SE SP2.1a, Windows XP Professional SP3 32 bit, and Windows 8.1 Pro 64 bit.
Dual 3.16GHz X5460 Quad Core Xeons with 8GB RAM. Dual graphics cards ATI Radeon X850 and Nvidia Geforce 210. 1920x1080 32 Bit Colour with Large Fonts.


#8
Flasche

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Well it has been like this for several weeks now, it hasn't only just happened, so I was surprised to find no mention of it here or on any other forums when I did a search, even the Microsoft help forums seem to have nothing about it.

Maybe I should ask them, although from what I've seen of them the MS help forums seem to be very unhelpful, usually the MS people seem to just post links to other threads or possible solutions, the links don't resolve things, the OP then comes back and says that, and there's then no further response!

:)

I have the same issue with my Posready 2009 machine (XPsp3) when I tried to trouble shoot my LAN connection. I dont think MS will help cause I guess this how they will prepare to drop XP.


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#9
submix8c

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<<== Wonders if it has to do with IE "interface" into HTML/"The Web"? GAK! I get it too with my "Reinstalled" 2k3sp2 (no updates yet applied) - "Bing" Redirect as well. :blink: Guess those events are no longer important? :w00t:


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#10
Dave-H

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Hi guys! I've posted about this problem here on the Technet forums.

I did get a reply that sent me to here, where someone else had reported pretty much the same issue.

I posted there as well, but the last activity in that thread was back in September last year, so I'm not holding out much hope of a response!

As I said in both posts, I can't see any reason to suddenly withdraw all this information, and if it still there but the links don't work because it's moved, surely this should be corrected, either at Microsoft's end, or by publicising a registry edit to correct it manually on affected systems.

:)


Triple boot Windows 98SE SP2.1a, Windows XP Professional SP3 32 bit, and Windows 8.1 Pro 64 bit.
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#11
Dave-H

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Got a reply today from the thread here which seems to indicate that the issue has been escalated.

I'm not holding my breath of course, but good to see that it is being followed up.

:)


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#12
Tripredacus

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I never use those links. Did they actually go to a page that was helpful? I seem to recall they went to some page about as helpful as a 404.


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#13
Dave-H

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Well sometimes they did indeed just go to a page which said that no further information was available, but they did often take you to a page which explained what the error message was about and suggest solutions.

Obviously a web search on the error would do the job just as well, maybe better, but I still think that this facility should work if it's still being offered to the user, at least until all the relevant information about XP is removed from Microsoft's servers, which I hope won't happen for many years yet!

:)


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#14
GrofLuigi

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You can try following the links to check if something modified them on your system or whether the URL responds. I delete them from my registry and that part isn't even displayed.

 

GL


Edited by GrofLuigi, 25 February 2014 - 06:15 PM.


#15
jaclaz

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Well sometimes they did indeed just go to a page which said that no further information was available, but they did often take you to a page which explained what the error message was about and suggest solutions.

... all of them invariably either wrong, or misleading or BOTH :w00t:.

At least that was my personal experience, before I gave up for good, several years ago, clicking on those links. ;)

 

jaclaz



#16
Dave-H

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@GrofLuigi

Thanks very much for that, at least it will be a useful fall-back to make the links meaningful again if MS don't get their own links working again in XP!

BTW I tried the equivalent links on a friend's Windows 7 machine, and they do work there, going to the newly formatted pages on Technet.

 

@jaclaz

Yes, some of the suggestions were next to useless, but that always seems to be the case with generic help files, wherever they're from.

 

:)


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#17
Dave-H

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I had an update on my Technet forum thread posted by Bruno at MS this morning, and he says someone at MS has checked and the links are working.

I've just checked, and now they are!

The thread is here.

They seem to be saying that they should always have been working and it was probably a temporary fault, but if it was it lasted for many many weeks!

I would like to think that they've seen they were wrong and have just quietly updated them, which is a good result if it's true!

Cheers, Dave.

:)


Edited by Dave-H, 07 March 2014 - 06:04 AM.

Triple boot Windows 98SE SP2.1a, Windows XP Professional SP3 32 bit, and Windows 8.1 Pro 64 bit.
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#18
5eraph

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Works for me now too. Thanks, Dave-H.

#19
Dave-H

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The XP Event Log links seem to have died again now.

They all now seem to produce -

 

"404 - File or directory not found."
 

Have MS finally switched off the context sensitive online help for XP?

I think they may well have died exactly a year after EOS, they've certainly not been working for a while now.

:(


Edited by Dave-H, 20 May 2015 - 11:05 AM.

Triple boot Windows 98SE SP2.1a, Windows XP Professional SP3 32 bit, and Windows 8.1 Pro 64 bit.
Dual 3.16GHz X5460 Quad Core Xeons with 8GB RAM. Dual graphics cards ATI Radeon X850 and Nvidia Geforce 210. 1920x1080 32 Bit Colour with Large Fonts.


#20
Dclem

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The XP Event Log links seem to have died again now.

They all now seem to produce -

 

"404 - File or directory not found."
 

Have MS finally switched off the context sensitive online help for XP?

I think they may well have died exactly a year after EOS, they've certainly not been working for a while now.

:(

Not working for me as well.....I get the same response "404-File or directory not found"



#21
Dave-H

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Thanks, I suspect that confirms it.

:(

I have posted to the two MS forum threads I asked about this on last year.

Hopefully we can get clarification as to whether this facility is now officially dead.

:)


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#22
Dave-H

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Had a reply here.

Looks like it may be a more general problem.

:)


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#23
w2k4eva

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Well sometimes they did indeed just go to a page which said that no further information was available, but they did often take you to a page which explained what the error message was about and suggest solutions.

Obviously a web search on the error would do the job just as well, maybe better, but I still think that this facility should work if it's still being offered to the user, at least until all the relevant information about XP is removed from Microsoft's servers, which I hope won't happen for many years yet!

:)

Well, it's not quite as convenient as having the fields prepopulated, but would typing stuff in at https://www.microsof.../transform.aspx    be checking the same database? I've never actually seen anything other than 404 from the links in the property sheet so I'm not sure where it used to have gone.






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