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PlanoTechs

Apparently random freezing

3 posts in this topic

First, let me thank the users of this forum for solving a shutdown problem for me last time I posted.

Now, one particular computer in our fleet is freezing at apparently random times. Sometimes it will run for a while before freezing, other times it will freeze shortly after bootup. I have three minidumps and a memory dump on my OneDrive account and wondered if anyone could take a look at them and help me figure out what is causing the lock up. If there is anything else I need to provide, please let me know.

I'm running Windows 7 32-bit Enterprise on a Getac B300 laptop.

I have neither the skills nor the tools to figure this problem out.

Thanks in advance,

Justin

https://onedrive.live.com/redir?resid=AF7B9F3BAAA41FB7%21114

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you have an internal timer issue:

********************************************************************************                                                                             **                        Bugcheck Analysis                                    **                                                                             ********************************************************************************WHEA_UNCORRECTABLE_ERROR (124)A fatal hardware error has occurred. Parameter 1 identifies the type of errorsource that reported the error. Parameter 2 holds the address of theWHEA_ERROR_RECORD structure that describes the error conditon.Arguments:Arg1: 00000000, Machine Check ExceptionArg2: 8684e01c, Address of the WHEA_ERROR_RECORD structure.Arg3: fe000000, High order 32-bits of the MCi_STATUS value.Arg4: 00800400, Low order 32-bits of the MCi_STATUS value.Debugging Details:------------------BUGCHECK_STR:  0x124_GenuineIntelDEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULTPROCESS_NAME:  SystemCURRENT_IRQL:  1fANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) x86freSTACK_TEXT:  nt!KeBugCheckExhal!HalBugCheckSystemnt!WheaReportHwErrorhal!HalpMcaReportErrorhal!HalpMceHandlerhal!HalpMceHandlerWithRendezvoushal!HalpHandleMachineCheckhal!HalpMcaExceptionHandlerhal!HalpMcaExceptionHandlerWrapperhal!WRITE_PORT_USHORTWARNING: Stack unwind information not available. Following frames may be wrong.AnSerialAnSerialnt!KiRetireDpcListnt!KiIdleLoopFAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_mae===============================================================================Common Platform Error Record @ 8684e01c-------------------------------------------------------------------------------Record Id     : 01cf4cfdac57b628Severity      : Fatal (1)Length        : 928Creator       : MicrosoftNotify Type   : Machine Check ExceptionTimestamp     : 3/31/2014 16:24:37 (UTC)Flags         : 0x00000000===============================================================================Section 0     : Processor Generic-------------------------------------------------------------------------------Descriptor    @ 8684e09cSection       @ 8684e174Offset        : 344Length        : 192Flags         : 0x00000001 PrimarySeverity      : FatalProc. Type    : x86/x64Instr. Set    : x86Error Type    : Micro-Architectural ErrorFlags         : 0x00CPU Version   : 0x00000000000306a9Processor ID  : 0x0000000000000003===============================================================================Section 1     : x86/x64 Processor Specific-------------------------------------------------------------------------------Descriptor    @ 8684e0e4Section       @ 8684e234Offset        : 536Length        : 128Flags         : 0x00000000Severity      : FatalLocal APIC Id : 0x0000000000000003CPU Id        : a9 06 03 00 00 08 10 03 - ff e3 ba 7d ff fb eb bf                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00Proc. Info 0  @ 8684e234===============================================================================Section 2     : x86/x64 MCA-------------------------------------------------------------------------------Descriptor    @ 8684e12cSection       @ 8684e2b4Offset        : 664Length        : 264Flags         : 0x00000000Severity      : FatalError         : Internal timer (Proc 3 Bank 3)  Status      : 0xfe00000000800400  Address     : 0x000000008382e110  Misc.       : 0x0000000000000000[CPU Information]~MHz = REG_DWORD 2893Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0Identifier = REG_SZ x86 Family 6 Model 58 Stepping 9ProcessorNameString = REG_SZ Intel(R) Core(TM) i7-3520M CPU @ 2.90GHzUpdate Signature = REG_BINARY 0,0,0,0,16,0,0,0Update Status = REG_DWORD 2VendorIdentifier = REG_SZ GenuineIntelMSR8B = REG_QWORD 1600000000CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"MaxSpeed:     2900CurrentSpeed: 2893

make sure the CPU doesn't overheat.

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Thanks very much for the information. I'll get this laptop back to Getac. It's difficult/impossible to fully control CPU temperatures for an in-car computer in Texas summers.

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