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Apparently random freezing


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2 replies to this topic

#1
PlanoTechs

PlanoTechs
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  • OS:Windows 7 x86
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First, let me thank the users of this forum for solving a shutdown problem for me last time I posted.

 

Now, one particular computer in our fleet is freezing at apparently random times. Sometimes it will run for a while before freezing, other times it will freeze shortly after bootup. I have three minidumps and a memory dump on my OneDrive account and wondered if anyone could take a look at them and help me figure out what is causing the lock up. If there is anything else I need to provide, please let me know.

 

I'm running Windows 7 32-bit Enterprise on a Getac B300 laptop.

 

I have neither the skills nor the tools to figure this problem out.

 

Thanks in advance,

Justin

 

https://onedrive.liv...F3BAAA41FB7!114




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#2
MagicAndre1981

MagicAndre1981

    after Windows 7 GA still Vista lover :)

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Donator

you have an internal timer issue:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 8684e01c, Address of the WHEA_ERROR_RECORD structure.
Arg3: fe000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  1f

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) x86fre

STACK_TEXT:  
nt!KeBugCheckEx
hal!HalBugCheckSystem
nt!WheaReportHwError
hal!HalpMcaReportError
hal!HalpMceHandler
hal!HalpMceHandlerWithRendezvous
hal!HalpHandleMachineCheck
hal!HalpMcaExceptionHandler
hal!HalpMcaExceptionHandlerWrapper
hal!WRITE_PORT_USHORT
WARNING: Stack unwind information not available. Following frames may be wrong.
AnSerial
AnSerial
nt!KiRetireDpcList
nt!KiIdleLoop



FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_mae


===============================================================================
Common Platform Error Record @ 8684e01c
-------------------------------------------------------------------------------
Record Id     : 01cf4cfdac57b628
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 3/31/2014 16:24:37 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ 8684e09c
Section       @ 8684e174
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x86
Error Type    : Micro-Architectural Error
Flags         : 0x00
CPU Version   : 0x00000000000306a9
Processor ID  : 0x0000000000000003

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ 8684e0e4
Section       @ 8684e234
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000003
CPU Id        : a9 06 03 00 00 08 10 03 - ff e3 ba 7d ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ 8684e234

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ 8684e12c
Section       @ 8684e2b4
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : Internal timer (Proc 3 Bank 3)
  Status      : 0xfe00000000800400
  Address     : 0x000000008382e110
  Misc.       : 0x0000000000000000


[CPU Information]
~MHz = REG_DWORD 2893
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ x86 Family 6 Model 58 Stepping 9
ProcessorNameString = REG_SZ Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz
Update Signature = REG_BINARY 0,0,0,0,16,0,0,0
Update Status = REG_DWORD 2
VendorIdentifier = REG_SZ GenuineIntel
MSR8B = REG_QWORD 1600000000

CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
MaxSpeed:     2900
CurrentSpeed: 2893

make sure the CPU doesn't overheat.


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#3
PlanoTechs

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Thanks very much for the information. I'll get this laptop back to Getac. It's difficult/impossible to fully control CPU temperatures for an in-car computer in Texas summers.






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