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Broken IE 11, can't connect to internet


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17 replies to this topic

#1
newsposter

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Every other 'net program on this particular computer can connect to the net, Opera, Firefox, FTP, uTorrent, POP/IMAP email, everything.

 

IE 11 cannot.

 

Removed  and reinstalled IE 11, removed and reinstalled the tcp/ip stack, did the netsh int ip reset trick, net card drivers up to date, full malware scan using Avast, etc, etc.

 

Anyone have any constructive ideas?




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#2
submix8c

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Maybe a rogue ActiveX within IE11? You've installed BOTH x86 -and- x64 versions (if your Win7 is x64)?

 

Try using (e.g.) MalwareBytes and SpyBot against your installation. Something is not right!

 

HTH


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#3
newsposter

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"full malware scan using Avast, etc, etc."



#4
submix8c

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Sorry, but that didn't answer the first question I asked.

It also didn't say whether you used the other two programs I suggested.

 

Please give more details, e.g. did/does the PREVIOUS version work?

http://homepage.ntlw...red-banana.html

 

You're initial post only said

Every other 'net program on this particular computer can connect to the net, Opera, Firefox, FTP, uTorrent, POP/IMAP email, everything.

 

IE 11 cannot.

 

Removed  and reinstalled IE 11, removed and reinstalled the tcp/ip stack, did the netsh int ip reset trick, net card drivers up to date, full malware scan using Avast, etc, etc.

Does it even RUN and it just can't go to a WWW url?

 

Elaboration does wonders.

 

BTW, did you google

ie 11 problems
because MS has several articles of items to try, including "Compatibility Mode". Have you tried ANY of those (because you didn't say). Doe ALL websites "not show" - SYMPTOMS, man, SYMPTOMS! I'm reluctant to upgrade my Win7 w/IE11 untill you've shown that you have indeed tried everything. LIST them, please, not "etc etc".

 

Thank you and I will attempt to help once you've provided details.


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#5
Tripredacus

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Also test multiple connections with IE. HTTP URL, HTTPS URL, IP, local path and even an FTP address.


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#6
Ponch

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Removed  and reinstalled IE 11

So was it working when it reverted back to IE10 or IE9 ?



#7
newsposter

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Won't revert, the machine is 'stuck' with an inop version of IE11.  Tried to 'remove' it via the windows feature section of control panel, all that does is deactivate the s/w and remove links/icons, it doesn't really de-install any component of windows.

 

I can't find any way to force-reinstall IE11 on top of itself.

 

Because IE11 is installed and can't be wholly removed, IE10/9 will not install on top of it (a newer version of Internet Explorer is already installed).

 

IE11 is wholly unresponsive, looking at open IP ports, it's not even attempting to hit the network.

 

As I indicated in the first post, just about any program **other** then IE11 works fine on multiple protocols.

 

IE11 once-upon-a-time worked on this particular machine.  The user can't say when it stopped, other machines in the office have the same Microsoft Update logs and patches.

 

 

 

Tried all of the techNet and Microsoft support forum articles on broken internet explorer including how ot install/re-install.  Most of the articles consist of rookie MS staffers doing cut and paste of stock troubleshooting advice with no follow-up.

 

It appears as though something is broken in the way IE11 talks to the OS tcp/ip stack.



#8
nitroshift

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Let's slow down and take it step by step. Please run HiJackThis and post a copy of the log here. And a screenshot of the installed programs in Control Panel. Thank you.

 

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#9
jaclaz

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Try a SFC /scannow and a reset as per:

http://www.sevenforu...tml#post2684448

then try this:

http://www.sevenforu...tml#post2606775

 

jaclaz



#10
newsposter

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already done both of those suggestions



#11
jaclaz

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already done both of those suggestions

Good :), then I won't provide any other one. :no:

 

jaclaz



#12
submix8c

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Hmmm.... appears that the OP doesn't want to do what nitroshift suggested.

 

Force Uninstall -

http://social.techne...itprocurrentver

 

BTW, IE11 is not a "Feature", it's an Update. You're looking in the wrong place.

Try looking for the Install here -

http://www.lifehacke...ws-7-8-and-8-1/

 

HTH


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#13
newsposter

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Hi guys, I know that you're all trying to help and for that I'm very grateful.

 

I'm constrained by some corp security challenges and being unable to put more than 3-4 hours a week into this for troubleshooting.  I hope to be able to work the suggested anti-malware and logging requests sometime in the next 2-3 days.

 

Also going to do he WMI checks (http://www.microsoft...ls.aspx?id=7684) and patchregcleanup (http://www.microsoft.com/en-us/download/details.aspx?id=2698) as suggested by a member in IM.


Edited by newsposter, 12 June 2014 - 09:40 AM.


#14
newsposter

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Problem solved,

 

First of all I took everyones advice from last week:

 

Ran the free TrendMicro Hijack and rootkit finder/killer, no problems found

Ran a full scan using both Avast and MalwareBytes, no problems found

Ran the msft system upgrade compatibility tool (kb947821), some problems found with an old installation of office 2010, but nothing that would affect MSIE

Ran the automated WMI diag tool from msft and wmimanage /verifyrepository, some WMI problems found with the same office 2010, again nothing that would put the zap on MSIE

 

From an elevated command prompt, I ran the following one-liner I found on another forum from a user called 'archer'.  This did the trick

 

FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"

 

This apparently cleaned out a borked / aborted install of IE11 and rolled back to a previous, functioning install of IE8 (the factory default for Windows 7).

 

Rebooted, verified that IE8 was still functional.

 

Kicked off a fresh install of IE11, that ran fine, pointed the machine at MS Updates, those ran fine.

 

We're going to run this on a similar machine in a test environment next week with a registry trace tool running to see exactly what it going on under the hood.

 

Thanks to everyone for their help last week.


Edited by newsposter, 14 June 2014 - 03:57 PM.


#15
jaclaz

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From an elevated command prompt, I ran the following one-liner I found on another forum from a user called 'archer'.  This did the trick

 

FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"

 

This apparently cleaned out a borked / aborted install of IE11 and rolled back to a previous, functioning install of IE8 (the factory default for Windows 7).

As a matter of fact, and just for the record,  jaclaz found it, suggesting it to you:

 

 

Try a SFC /scannow and a reset as per:

http://www.sevenforu...tml#post2684448

then try this:

http://www.sevenforu...tml#post2606775

 

jaclaz

 

and you affirmed how you had already tried it (without reporting about this attempt earlier) implying  that it did not work. :whistle:

 

 

already done both of those suggestions

 

jaclaz



#16
submix8c

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:w00t: Even WORSE submix8c found the same "force uninstall" thing in a later post. :whistle: 

http://www.msfn.org/...t/#entry1080140

 

BTW, Sir Newsposter, those links are intended to be followed and read. ;)

 

HTH (jeez, what a time-waster  :crazy: )


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#17
jaclaz

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Even WORSE submix8c found the same "force uninstall" thing in a later post. 

http://www.msfn.org/...t/#entry1080140

 

BTW, Sir Newsposter, those links are intended to be followed and read.

 

Which only means that submix8c as well doesn't really read and follow links posted before :whistle:, WHAT :w00t: is the sense of providing a second resource with the SAME contents? :unsure: (besides showing off a bit, I mean ;)).

To recap:

  1. jaclaz found a specific post where user archer proposed a way to force uninstall and posted the link: http://www.sevenforu...tml#post2606775 to it
  2. OP ignored this suggestion or falsely affirmed how it was already tried and that it failed
  3. submix8c ignored BOTH jaclaz post and the OP reply and re-proposed the SAME method gathered form a different place
  4. OP ignored that as well
  5. OP later "found" the same link as originally posted by jaclaz
  6. jaclaz (who is notoriously an extremely picky kind of guy) highlighted how that link was not actually "found" by the OP
  7. submix8c (who is a valid runner for the 2014 pickiest guy on MSFN Award) made his move, but failed at it :ph34r:

:lol:

 

jaclaz



#18
submix8c

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:crazy: I'll trade you two grand-kids for one sane rational moment. :ph34r:

Of course, I missed it. ;)

 

All's well that ends well. :yes:

 

Gotta go yell at 'em to go to bed now. :zzz:


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