Jump to content

Welcome to MSFN Forum
Register now to gain access to all of our features. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more. This message will be removed once you have signed in.
Login to Account Create an Account



Photo

Explorer.exe crash

crash explorer dump

  • Please log in to reply
3 replies to this topic

#1
mrpodebras

mrpodebras
  • Member
  • 1 posts
  • Joined Yesterday, 01:33 PM
  • OS:Windows 8 x64
  • Country: Country Flag

Hello there!

 

To introduce myself, I am an IT Manager in a charity in Canada.

 

Recently, we purchased computers. As part of the setup, I have installed Windows 8.1 on them with the sole exception of mine which runs Windows 8.

 

Since then, I have received complains that explorer was crashing at random which makes the opened folders and taskbar disappear and then reappear. The exact same behavior happens on my Win 8 machine.

 

On my machine, I have updated the Intel Graphics drivers minutes before the latest crash.

 

After some research, I have been able to collect a crash dump but I'm not able to make sense of it in Windbg.

 

Can one kind soul help me decipher the dmp file?

 

You can find the file here. https://www.dropbox....243660.dmp?dl=0

 

Thank you!!


Edited by mrpodebras, Yesterday, 04:23 PM.



How to remove advertisement from MSFN

#2
Demon_Dante

Demon_Dante
  • Member
  • 1 posts
  • Joined 09-December 14
  • OS:Windows 8.1 x64
  • Country: Country Flag

I'm sorry to hear about your problem.  I work as an IT help Desk Support Technician in the States, and, while the organization I work for still uses Windows 7, I use Windows 8 on personal computers and use them to test certain solutions at home before I implement them at work.  The issue that you are describing sounds very familiar to me, and I think I might be able to help you.  I’m assuming that, since you are experiencing these problems at work, there is a Windows server Domain Controller administering your client pcs and providing the usernames?  When I encountered the problem, it was because (for whatever reason) the netlogon service in the Windows 8 client computers is set to disable by default, which leads to some very odd client behavior (explorer would crash after boot and it would take forever windows forever to load).  First, I would see if the netlogon service is enabled on your clients and see if that helps if it needs to be enabled.  Next, (I would do this anyway), I would run an “sfc /scannow” command from command prompt.  I’m not sure how your client operating systems are administered, but I created a personal customized “.WIM file” that I syspreped, and, for some reason, every time I run sysprep, the captured image will contain corrupt system files when deployed.  If you see that the clients do have corrupt system files and sfc was unable to repair them, not only does that provide you with an informative log file, but you can also take a look at the following links for quick fix (NOTE: I think you need to have the Windows ADK for 8.1 installed to use the repair tool):

https://technet.micr...y/hh824869.aspx

https://technet.micr...y/hh825020.aspx

http://os-kb.co.uk/2...ain-controllers

http://serverfault.c...al-domain-users

http://blogs.technet...ow-startup.aspx

http://blogs.technet...x#_Toc345694507

 

 

Long story short, I believe you either have corrupt OS files (clients, Domain Controllers, or both!) and/or problems with the connectivity between clients and DC.  Configuring Windows server to perform the functions you need can be a REAL pain in the a**.  As far as I have been able to gather from my experience, you should have as few roles assigned to a particular server instance as possible, because many of its roles and features simply are not compatible with one another.  It could even be incorrectly configured DNS settings!  I would talk to your system admin as well if all else fails.



#3
MagicAndre1981

MagicAndre1981

    after Windows 7 GA still Vista lover :)

  • Patrons
  • 6,211 posts
  • Joined 28-August 05
  • OS:Windows 8 x64
  • Country: Country Flag

Donator

The Intel HD driver is the issue. It crashes while loading the CPL file:


APPLICATION_VERIFIER_HEAPS_CORRUPTED_HEAP_BLOCK_SUFFIX (f)
Corrupted suffix pattern for heap block.
Most typically this happens for buffer overrun errors. Sometimes the application
verifier places non-accessible pages at the end of the allocation and buffer
overruns will cause an access violation and sometimes the heap block is
followed by a magic pattern. If this pattern is changed when the block gets
freed you will get this break. These breaks can be quite difficult to debug
because you do not have the actual moment when corruption happened.
You just have access to the free moment (stop happened here) and the
allocation stack trace (!heap -p -a HEAP_BLOCK_ADDRESS) 
Arguments:
Arg1: 00000000376e1000, Heap handle used in the call. 
Arg2: 000000001d5b4170, Heap block involved in the operation. 
Arg3: 0000000000000004, Size of the heap block. 
Arg4: 000000001d5b4174, Corruption address. 


0:044> !heap -p -a 000000001d5b4170
    address 000000001d5b4170 found in
    _HEAP @ 1d5b0000
              HEAP_ENTRY Size Prev Flags            UserPtr UserSize - state
        000000001d5b4120 0008 0000  [00]   000000001d5b4170    00004 - (busy)
        7f95dee81ab verifier!AVrfDebugPageHeapAllocate+0x000000000000039f
        7f9644ad248 ntdll!RtlDebugAllocateHeap+0x0000000000000038
        7f964469fd1 ntdll!RtlpAllocateHeap+0x00000000000000e6
        7f9643c6773 ntdll!RtlAllocateHeap+0x00000000000001ae
        7f95df006eb verifier!AVrfpRtlAllocateHeap+0x00000000000000d7
        1b81ae4b hccutils!DllUnregisterServer+0x000000000000306f
        1b81a237 hccutils!DllUnregisterServer+0x000000000000245b
        1b811334 hccutils!GetCUICustomizationKey+0x0000000000000168
        1b8118f2 hccutils!GetCUICustomizationKey+0x0000000000000726
        1b81322b hccutils!CreateThisKey+0x0000000000000383
        1b8135c8 hccutils!FindResources+0x0000000000000108
        1b813908 hccutils!LoadSTRING+0x00000000000002f8
        1b813ec8 hccutils!SaveString+0x000000000000014c
        1b8141ab hccutils!LoadICON+0x000000000000002b
        1b81426c hccutils!LoadIMAGE+0x0000000000000048
        180001738 igfxcpl!CPlApplet+0x00000000000000b8
        7f96299d76e shell32!CPL_CallEntry+0x0000000000000052
        7f96299d271 shell32!_InitializeControl+0x000000000000009d
        7f962b3d2ec shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+0x0000000000053ac7
        7f962528ea2 shell32!CPL_LoadCPLModule+0x00000000000001c2
        7f962528caf shell32!_LoadCPLModuleAndAdd+0x000000000000001f
        7f962528c61 shell32!CPLD_InitModule+0x000000000000003d
        7f962528bf9 shell32!CControlPanelEnum::_NextNonCachedCpl+0x000000000000008e
        7f9624f9615 shell32!CControlPanelEnum::Next+0x00000000000000b4
        7f9625d05a3 shell32!CRegFolderEnum::Next+0x00000000000001fa
        7f9624fab95 shell32!CControlPanelAppletList::_AddAppletsToCategories+0x0000000000000051
        7f96252c013 shell32!CControlPanelAppletList::LoadSlowApplets+0x000000000000007b
        7f96252bf27 shell32!CControlPanelDataWorkItem::_LoadSlowData+0x0000000000000037
        7f962527ec1 shell32!CControlPanelDataWorkItem::DoWork+0x0000000000000055
        7f9624ff994 shell32!CFrameTask::InternalResumeRT+0x000000000000001c
        7f96245a784 shell32!CRunnableTask::Run+0x0000000000000098
        7f96242193c shell32!CShellTask::TT_Run+0x000000000000003c

 
0:044> lmvm igfxcpl
Browse full module list
start             end                 module name
00000001`80000000 00000001`80024000   igfxcpl    (export symbols)       igfxcpl.cpl
    Loaded symbol image file: igfxcpl.cpl
    Image path: C:\Windows\System32\igfxcpl.cpl
    Image name: igfxcpl.cpl
    Browse all global symbols  functions  data
    Timestamp:        Tue Apr 23 01:55:33 2013 (5175CDF5)
    CheckSum:         00028534
    ImageSize:        00024000
    File version:     8.15.10.3131
    Product version:  8.15.10.3131
    File flags:       0 (Mask 3F)
    File OS:          4 Unknown Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Intel Corporation
    ProductName:      Intel(R) Common User Interface
    InternalName:     IGFXCPL
    OriginalFilename: IGFXCPL.DLL
    ProductVersion:   8.15.10.3131
    FileVersion:      8.15.10.3131
    PrivateBuild:     8.15.10.3131
    SpecialBuild:     8.15.10.3131
    FileDescription:  igfxcpl Module
    LegalCopyright:   Copyright 1999-2006, Intel Corporation
    LegalTrademarks:  Copyright 1999-2006, Intel Corporation
    Comments:         Copyright 1999-2006, Intel Corporation
0:044> lmvm hccutils
Browse full module list
start             end                 module name
00000000`1b810000 00000000`1b82f000   hccutils   (export symbols)       hccutils.dll
    Loaded symbol image file: hccutils.dll
    Image path: C:\Windows\System32\hccutils.dll
    Image name: hccutils.dll
    Browse all global symbols  functions  data
    Timestamp:        Tue Apr 23 01:55:05 2013 (5175CDD9)
    CheckSum:         00024400
    ImageSize:        0001F000
    File version:     8.15.10.3131
    Product version:  8.15.10.3131
    File flags:       0 (Mask 3F)
    File OS:          4 Unknown Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Intel Corporation
    ProductName:      Intel(R) Common User Interface
    InternalName:     HCCUTILS
    OriginalFilename: HCCUTILS.DLL
    ProductVersion:   8.15.10.3131
    FileVersion:      8.15.10.3131
    PrivateBuild:     8.15.10.3131
    SpecialBuild:     8.15.10.3131
    FileDescription:  hccutils Module
    LegalCopyright:   Copyright 1999-2006, Intel Corporation
    LegalTrademarks:  Copyright 1999-2006, Intel Corporation
    Comments:         Copyright 1999-2006, Intel Corporation

Find a newer driver and install this one. Your driver is still 2 years old. Which GPU do you ave?


Posted Image

#4
MagicAndre1981

MagicAndre1981

    after Windows 7 GA still Vista lover :)

  • Patrons
  • 6,211 posts
  • Joined 28-August 05
  • OS:Windows 8 x64
  • Country: Country Flag

Donator

@Demon_Dante

 

your reply is not helpful at all. This is spam and should be deleted.


Posted Image





Also tagged with one or more of these keywords: crash, explorer, dump

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users