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Problem opening File Explorer, Updates, Task Manager, DVD player


mike13

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Sometimes I have a problem opening, File Explorer, Updates and Security, and the DVD player won’t start when I put a DVD in it. If I click on File Explorer, it will eventually open maybe in a minute or two, but normally it opens instantly. I noticed that when this occurs, I also can not Update and Security. The page opens, but I can not open any of the items on the left side of the screen such as Windows Updates, Windows Defender, Backup , Activation, or For Developers.

At this same time, if I open the DVD player and put a DVD in it, it will not open the program or whatever is on the disc. There may be other items that will not open / work,  when this problem occurs, but these are the ones I notice. At this time, I CAN get on the internet with no problem, I can open Outlook 2016 and get my emails with no problem. It “SEEMS” like everything else works properly except these three items. 

The rest of the time the computer with Windows 10, runs great. It boots to the desktop in 25 seconds. It is a new Dell Optiplex with the I7 4790 processor. It came with Windows 8.1, but I did a clean install to Windows 10 back on Feb. 12th.  When these problem occurs I check Task Manager, and everything looks OK there.  It seems like this problem occurs the first hour or so after I start the computer, but not 100% sure of that.  I have removed Malwarebytes Premium thinking that was the problem, no luck.

I have check my update history after the problem goes away to see if there was a huge update downloading, but nothing. I am ready to do another clean install to Windows 10, but I am afraid the problem will be back. I can’t understand why 90% of the computer works great at this time, and only File Explorer, Windows Update, and the DVD player won’t open the program or game etc. It seems like there is something else running somewhere, but like I said when I check Task Manager, there is really nothing out of the ordinary. In fact I have already checked Task Manager and the Hard Drive was at  100%, but the computer was fine. Everything opened properly.

Totally confused. Any suggestions, please,  Mike

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Update.  Today I clicked on Settings, and the Update & Security. When I did that the computer jumped back to the Desktop. I tried this about 4 times, same result. Then I tried to do a RESTART. I got a message that TASK HOST MANAGER was running and was preventing the restart. I think I then clicked on Restart anyway.  It took the computer about five minutes to finally Restart. . After the restart, everything was fine again. Any suggestions before I do a format and reinstall Windows 10. Thanks,   Mike 

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This is what comes to my mind:

Try using JRT (Junkware Removal Tool).  Should Clean PC off unnecessary bloatware.
You might use Autoruns to check out whether too many things ain't opening at startup. Beware, this program might be dangerous when used in bad way.
Use FRST to create logs that will show you potential problems. If this is too much to you, always might ask for help at some forum where there are people that help with such cases at regular basis f.e. Bleeping Computer

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Thanks  Mcinwwl, and xper.  I have already run CCleaner for Cleaner and Registery, as well as Malwarebytes and Kaspersky Internet Security several times. I believe the computer is clean, but there is something wrong somewhere. I evan ran that SFC / Scannow as administrator. No problems there either.

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Yeah, it happens to me too, this metro explorer sometimes tends to lag, but the win32 things not.  This in an APU A4 3300 with 4gb ram.

 

Maybe a high hdd usage at the time?

Edited by netbookdelgob
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20 hours ago, Mcinwwl said:
14 hours ago, netbookdelgob said:
14 hours ago, netbookdelgob said:
14 hours ago, netbookdelgob said:

Yeah, it happens to me too, this metro explorer sometimes tends to lag, but the win32 things not.  This in an APU A4 3300 with 4gb ram.

 

Maybe a high hdd usage at the time?

Yeah, it happens to me too, this metro explorer sometimes tends to lag, but the win32 things not.  This in an APU A4 3300 with 4gb ram.

 

Maybe a high hdd usage at the time?

Yeah, it happens to me too, this metro explorer sometimes tends to lag, but the win32 things not.  This in an APU A4 3300 with 4gb ram.

 

Maybe a high hdd usage at the time?

This is what comes to my mind:

Try using JRT (Junkware Removal Tool).  Should Clean PC off unnecessary bloatware.
You might use Autoruns to check out whether too many things ain't opening at startup. Beware, this program might be dangerous when used in bad way.
Use FRST to create logs that will show you potential problems. If this is too much to you, always might ask for help at some forum where there are people that help with such cases at regular basis f.e. Bleeping Computer

 

18 hours ago, mike13 said:

Thanks  Mcinwwl, and xper.  I have already run CCleaner for Cleaner and Registery, as well as Malwarebytes and Kaspersky Internet Security several times. I believe the computer is clean, but there is something wrong somewhere. I evan ran that SFC / Scannow as administrator. No problems there either.

 

14 hours ago, netbookdelgob said:

Yeah, it happens to me too, this metro explorer sometimes tends to lag, but the win32 things not.  This in an APU A4 3300 with 4gb ram.

 

Maybe a high hdd usage at the time?

 

14 hours ago, netbookdelgob said:

Yeah, it happens to me too, this metro explorer sometimes tends to lag, but the win32 things not.  This in an APU A4 3300 with 4gb ram.

 

Maybe a high hdd usage at the time?

Thanks everyone for the replies. I have run JRT, TDSSkiller, and ADWcleaner. Nothing was found.  However this morning I was getting my emails, and the computer jumped back to the desktop. ?????   Mike

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Thanks everyone for the replies. I have run JRT, TDSSkiller, and ADWcleaner. Nothing was found.  However this morning I was getting my emails, and the computer jumped back to the desktop. ?????   Mike

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