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"not found" error when creating & renaming new folders


Nomen

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This error, which comes up when creating a new folder or renaming an existing folder in win-7 (ultimate, sp1, 32 bit) seems to date back 5 or 6 years based on some searches I've done.  The error initially says that the folder is "not found" but hitting the try-again button works and the folder is created or re-named as desired.  This is on a new win-7 install that's been customized with over 500 KB updates rolled in.

I've tried a few different .reg files floating around that's supposed to fix this, and none have worked.  I think I came across some mention that this behavior might be caused by a specific kb update - if so I'd like to know which one.  But in the mean time I'd like to correct this problem.  Any ideas how?


 

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I have this problem occasionally. When I create a new folder, rename it and try to open it, Explorer will say "cannot find New Folder." But certainly, it is not called New Folder anymore. If I try opening it again, it works. I would be interested in a fix also.

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Since 7 was installed on the system in question a few days ago, I've just been putzing with it, haven't installed much software - but these could be the cause:

NDP461-KB3102436-x86-x64-AllOS-ENU.exe
(dot-net 4.61 framework, needed to install one of the following)

Windows_Tweaker_5.3.1-Setup.exe
ClassicShellSetup_4_2_5c.exe
7plus Version 2.5.0

netver.zip (downloaded from www.asoft.be/downloads/netver.zip)
(I wanted to see what version of .net I had)

install_flash_player.exe (from adobe)
Also installed some old version of Firefox.

As far as the fixes go, I've tried these two:

http://www.vistax64.com/attachments/tutorials/7715d1225832927-new-folder-newfolderfix-reg
http://tufda.net/downloads/explore/Error when renaming folder fix.reg

Tried running then from an elevated command prompt as well, and they didn't solve the problem. This is what I get when renaming an existing folder:

============
Item Not Found (title bar)

Cound not find this item.
This is no longer located in (path). Verify the item's location and try again.

(orignal file-name)
Date created: (what-ever)

[try again] [Cancel]
=============

Creating new folders gives a similar message.  Clicking "try again" always works right away.

 

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I've just re-formatted and re-installed the win-7 32-bit image that I made with RT7 Lite and I'm still getting the "file not found" message when creating new or renaming existing folders.  I've got over 550 updates rolled into this image, and the first time I run Windows Update (which takes only a couple minutes) I get only 2 or 3 important updates (which are on my do-not-install list).  I've installed no other software on this latest install, not even any updates to IE.

So this issue is coming from a kb update.

Edit:  I've found a reference to this issue which dates back to 2010: http://www.sevenforums.com/general-discussion/82704-item-not-found-when-moving-renaming.html

According to that, the problem is the interaction with an unknown KB update and registry entries designed to remove the stupid "libraries" thing from explorer.  That thread indicates that the issue was solved, but it's not clear how.  Was it the application (or re-application?) of remove-libraries.reg, or was it the removal of those entries?  I've just tried applying that reg file and re-starting my system, and although the libraries thing is indeed gone from explorer, I still have the folder create/rename issue.

Edit:  The registry entries mentioned on this page: http://web.archive.org/web/20100612015409/http://www.techjawa.com/2010/05/01/guide-fix-windows-folder-renaming-could-not-find-this-item

which was mentioned on this page: http://www.sevenforums.com/software/99614-explorer-error-could-not-find-item.html

 and for which most people in that thread claim that it *did* fix the problem, does *not* fix the problem on my system.  Someone in that thread said this:

  "So now I'm thinking it might be a combination of having Libraries disabled and the KB2286198 hotfix together that caused it. "

edit:  More references to this issue here:

http://answers.microsoft.com/en-us/windows/forum/windows_7-files/renaming-folders-causes-item-not-found-error-in/e2cf38c7-9e77-4256-89de-6308df53d5f9?auth=1

http://www.overclock.net/t/721973/msupdate-kb980408-warning-to-all-win7-x64-users/10

http://www.dslreports.com/forum/r24158662-New-MS-Updates-today-4-27-2010

and a list of registry entries to delete.  And a mention that KB980408 is involved.   The date that this issue seems to have started is on (or before) April 28, 2010.

I created a reg-delete file containing the suspect entries, restarted, and the issue remains.  Haven't done anything yet about uninstalling / re-installing any kb's.




 

Edited by Nomen
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Um, yea.   I've already found those reg-remove entries from other sources.  Sometimes they come with other instructions, like this one:

ftp://interplay.avid.com/Patches/OSHotfixes/Issue-Could_not_find_this_item.txt

"Install KB980408 normally"

There were reports back in June 2010 that KB980408 prevented the ability to rename folders on 64-bit Win-7.

Something I'm wondering (and maybe someone can confirm) is if the problem registry entries mentioned in .reg file are specific to 64-bit Win-7 or if they apply equally to 32-bit.

The Win-7 Ultimate SP1 32 bit install that I'm working with reports having 577 Security updates, regular updates and hotfixes.  None of them are KB980408.   Is that a pre-SP1 kb?  Is that a KB that might be rolled into SP1?


 

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Can the indexing service (specifically, the choice to not even install this service) be playing a role here?

Also, regarding the reg file being discussed above (Explorer\\FolderDescriptions\etc) yes, those registry entries are present on the system I'm working on, and manually deleting them *does nothing* to make the "item not found" error go away.  Those registry entries pertain to the sub-folders in the Libraries thing, so again I don't know why there is a connection between messing with the Libraries thing and new-folder-creation or folder-renaming.


 



 

Edited by Nomen
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