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winxpi

What are the requirements to get an entry level IT support job(aka first level aka service desk)?

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winxpi    1

Im struggling for years to get such a job. Recently I have given up on getting one.

Most likely I will do something very different.  

The IT branch is dead for me. Im sadly not the right guy for this, no certification no education ever was enough for the decision makers. And in 4 cases it was more problematically that I needed to either get a drivers license or the lunch time would be to short for my point of view or the job was also with direct customer contact (not real support on the line) or even front desk job with additional it support skills.

I do live how ever in a city that has very very good public service so besides transporting of equipment(or abroad missions) I cant really think of the obligatory demand for the drivers license /car.
Im an introverted and thats why direct customer contact and front desk are difficult to handle for me. 

I dont wanna talk about my education because I get these silly questions always at every job interview.  And you might know that its annoying over the time.

I had about 50 job interviews in 34 months (2 years 10 months).

Do have the feeling the lack of working experience is the main cause nobody hired me of the other over about 45 companies. 

I did get fired a few times in the first month in classical call center jobs that werent really IT specific.
Real hands-on experience in the IT branch was only one month, I reallly liked that job. But unluckily I wasnt the only guy hired. That was back in 2010 the first year after I "graduated".

So I did try on getting into support atleast for 2 periods. But the only jobs I could keep more than one months were basically clerk jobs (alot or Excel, Word, Outlook usage and a few telephone calls and helping the other employees with post letters and or e-mail stuff or changing databse entries over an formular(not with sql commands). This job I did about 2 years and never ever another one longer than this.

Anybody here with it support/1st level support/service desk or similiar experience?
How did you get into this job?
Im just asking and tried to get into this area because it was meant to be a job that was easier to get on the entry level and even career changers wetr welcomed once...

Programming jobs never really caught my interest but fixing problems that windows causes or office or sometimes even hardware troubleshooting were just "my element" when I did this the first time in 2010. But never got any second try.

So if anybody wants to share his/her experience, would be interesting to know.

I didnt want to give up on this dream but the circumstances demand a change since all other tries failed.

Edited by winxpi

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98SE    14
On 10/12/2017 at 5:39 PM, winxpi said:

Im struggling for years to get such a job. Recently I have given up on getting one.

Most likely I will do something very different.  

The IT branch is dead for me. Im sadly not the right guy for this, no certification no education ever was enough for the decision makers. And in 4 cases it was more problematically that I needed to either get a drivers license or the lunch time would be to short for my point of view or the job was also with direct customer contact (not real support on the line) or even front desk job with additional it support skills.

I do live how ever in a city that has very very good public service so besides transporting of equipment(or abroad missions) I cant really think of the obligatory demand for the drivers license /car.
Im an introverted and thats why direct customer contact and front desk are difficult to handle for me. 

I dont wanna talk about my education because I get these silly questions always at every job interview.  And you might know that its annoying over the time.

I had about 50 job interviews in 34 months (2 years 10 months).

Do have the feeling the lack of working experience is the main cause nobody hired me of the other over about 45 companies. 

I did get fired a few times in the first month in classical call center jobs that werent really IT specific.
Real hands-on experience in the IT branch was only one month, I reallly liked that job. But unluckily I wasnt the only guy hired. That was back in 2010 the first year after I "graduated".

So I did try on getting into support atleast for 2 periods. But the only jobs I could keep more than one months were basically clerk jobs (alot or Excel, Word, Outlook usage and a few telephone calls and helping the other employees with post letters and or e-mail stuff or changing databse entries over an formular(not with sql commands). This job I did about 2 years and never ever another one longer than this.

Anybody here with it support/1st level support/service desk or similiar experience?
How did you get into this job?
Im just asking and tried to get into this area because it was meant to be a job that was easier to get on the entry level and even career changers wetr welcomed once...

Programming jobs never really caught my interest but fixing problems that windows causes or office or sometimes even hardware troubleshooting were just "my element" when I did this the first time in 2010. But never got any second try.

So if anybody wants to share his/her experience, would be interesting to know.

I didnt want to give up on this dream but the circumstances demand a change since all other tries failed.

You got me curious.  Could you share your CV that you've been using the last 3 years and what these 50 job titles you applied for?

You can PM me if you prefer not to have this public.  Perhaps I can suggest some tips after analyzing all this.

 

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Mcinwwl    42

Sorry, but the country in which you are looking for the job might be a problem. Help desk is being commonly outsourced to cheaper countries. India has a reputation as a most common destination for such outsourcing, but here, in Poland, it's also easy to find such job. For much less money, of course. But hey, if you can speak English well, they wont even require you to know polish, probably.

Not to mention, that for some companies, that were founded with ethic on their banners, even here it is too expensive.

https://protonmail.com/careers#technical-support-specialist

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jaclaz    941
48 minutes ago, Mcinwwl said:

Sorry, but the country in which you are looking for the job might be a problem. Help desk is being commonly outsourced to cheaper countries. India has a reputation as a most common destination for such outsourcing, but here, in Poland, it's also easy to find such job. For much less money, of course. But hey, if you can speak English well, they wont even require you to know polish, probably.

Not to mention, that for some companies, that were founded with ethic on their banners, even here it is too expensive.

https://protonmail.com/careers#technical-support-specialist

This. :thumbup

OT, but not much, today's news here in Italy, a call center in Milan sent a letter to 64 employees (out of roughly 500) telling them that starting from the 3rd November they have to take service in the new call center in Calabria (that is in the extreme South of Italy, some 1000 Km distance), alternatively the employees need to resign.

These are low-wage operators, typically getting 600 €/month or so (most contracts are part-time), so there is no way they can afford the move.

Just for the record in Italy there is since a few years a Law that when you call via telephone a call center a recording must state whether the call will be transferred to an italian call center or to anywhere else.

Of course everything is routed via VOIP, etc, and there is no added cost to the caller if the call center is wherever abroad, but most people would simply hang when hearing the message, fearingto have to pay an extra.

The net result being that traffic to call centers and help desks abroad (typically for Italy they were in Albania or Tunisia, i.e. countries with lower wages where there is a certain amount of young people fluently speaking Italian) extra-UE went instantly to near zero and quite a few  of the companies operating in those countries folded operations.

Starting from this year, some additional restrictions were added, among them the caller should be able to ask, even when called, to talk with (be forwarded immediately to) a representative residing in Italy or in a UE country.   

jaclaz

Edited by jaclaz

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