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Sims 2 Installation Help (Directx 9.0c problem)

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20 replies to this topic

#1
siaoant

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Hi guys,

I desperately need help

I am currently running on
P4 2.8 GHZc
512mb ram
ATI Radeon 9600 256MB
WinXP SP2 (comes with DirectX 9.0b)

It seems we got to have DirectX 9.0C installed in order to run The Sims 2. (Mine is original version)

The thing is, my directx9.0c setup does not seem to be able to run at all. when i click next>> in the installation dialog, it immediately led me to a screen whereby it says installation for directx 9.0c is completed. I thought maybe my PC was very fast and installation had completed within 1 sec.

I was so wrong. I finished installing The Sims 2 and excitedly went straight to run the game.
A message "Unable to initalise DIrect3d. Please ensure that DIrectx9.0c is installed"

Well never mind, I went on to microsoft site to download the directx9.0c setup but the setup brought me to the "installation completed" screen almost immediately again.

Next, I went ahead with updating my graphics card driver. It didnt help.

I even went on to browse many many forums and tried all kinds of methods and even resorted to using DirectX Eradicator 1.09 (though risky) to uninstall the current version of Directx 9.0b.

After that i opened dxdiag and checked that my version had been reverted to direct x8.1. After that I tried to do all I could again but the best I could do was to get it back to Directx 9.0b again. Sigh.

Can someone help me please? Has it got to do with my version of windows?

I have done everything I could except reformat.. Thanks in advance


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#2
r0sWell

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i have a similar pb.
so i'm very interested in solutions too :)
it's so strange because most of the players don't have any problem, with Radeon 9800, XP and SP2....


my hardware :
P4 2.4 @ 3.25
2x256 PC 3700
120Gb
ATI Radeon 9800 /w Catalyst 4.9 (tested with DNA Drivers 4.9 too)
WinXP Pro SP2 (Directx 9.0c integrated)



i install The Sims 2 perfectly well, and when i want to launch the game, it tells me that my Radeon 9800 is not DirectX 9.0c compatible !!
:o

in English, it means ~ "no DirectX 9.0c compatible graphic card detected! Please check that your computer is equiped with a DirectX 9.0c compatible graphic card, and that the most recent drivers given by the company are installed. The application will be closed"

in French:
Posted Image



because i don't really see the pb and i use a personal WinXP installation (created with separated 'SP2 splitstreamed' & 'nlite 0.98.8bi (safe) reduction'), i'm thinking about a pb with removing a component that The Sims 2 will need, or other things...
can it be possible, that nlite reduction could cause such a bug with dx9.0c or it's something else ?



@siaoant:
the setup of Directx 9.0c is very very quick because it checks if dx9.0c is already installed or not i think, and if yes so it doesn't reinstall it
i wanted to reinstall dx9.0c too, to see if my pb could be resolved, and it doesn't reinstall it (1-2 seconds).




thx A LOT in advance for help :}
| i want to believe |

#3
radhus

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This might be no help but:
Isn't DirectX9.0C included with SP2?
Stopped using Windows 2005, back now with Windows 7!

#4
r0sWell

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This might be no help but:
Isn't DirectX9.0C included with SP2?

yes it is.
is this version of dx9.0c special ?
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#5
Mr Optimistic

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Not much help but I have run Sims 2 on 9600 Pro and 9800SE cards without problems so its not intrinsic to the cards or the 4.9 drivers that I can see. I presume the 'dxdiag' checks all complete/show no problems ?

#6
r0sWell

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plz read the new topic i wrote :

-> new MSFN topic <-

it seems DirectX 9.0c included in SP2 could be the cause.
i don"t know how it is possible that directx 9.0c included in XP SP2 can be corrupted or something like that.



@siaoant:
if u have SP2, then u should have directx 9.0c.
if it's an unattended WinXP /w splitstreamed SP2, you could simply have a similar problem to mine.
| i want to believe |

#7
cnyreject

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:thumbup

Well if the problem is Direct 9c then you may have to reinstall your OS. The problem with Direct X is that it cannot be uninstalled to my knowledge and due to the fact that Direct X is integrated into the OS like IE that you may need to reinstall or at least see if the OS can be fixed by either a restore to a earlier date or possibly a repair by using the OS CD.

Hope this helps.

#8
Unimode99

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To those of you who are having a hard time running the Sims2 game because of the directx 9.0c problem there is a solution. Make sure that you don't have the beta version of service pack 2. This version will not let you update your directx to 9.0c. You will need to unstall the sp2 beta and install the complete version. To uninstall the beta version, you can go do the following.
go to run.
type in regedit
go to HKEY_LOCAL_MACHINE/SOFTWARE/MICRSOFT/WINDOWSNT/CURRENTVERSION.

Once you get there, delete these values
1)CSDversion
2)Current Build
after you have done this, install the complete version service pack and you will get directx 9.0c

hope this helps lattr

#9
Kazung-Q

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hello

I am one of the 1000nds of people with this problem. I've been looking for a solution on boards like these and I've logged it at EA Technical Support. I just got a reaction (in the weekend imagine that!). At this point I'm re-installing the game so I don't know yet if it will work, but let's hope so ;o)

In the meantime I'll share my reply from EA:

Hello,
Thank you for contacting EA technical support. I am sorry that you are having difficulty.

This error is usually caused by a faulty installation of DirectX.

First, make sure your disk is in the drive. Afterwards follow these steps.

Open My Computer.
Right click on the Sims2 icon and choose Open.
Double-click on the DirectX folder.
Right-click on the DSETUP.dll file and choose Copy.
Close this window.
Open My Computer again.
This time, open your C: drive (usually called Local Disk).
Now open the WINDOWS folder.
Open the SYSTEM32 folder.
Right-click on an empty space in the folder and choose Paste.
Now try running the installation again.

If the issue persists you will need to reinstall DirectX.

You can get this program either off the disk, or from Microsoft's website.

To use the DirectX installer on the disk:

Open My Computer.
Right-click on the Sims2 icon and choose Open.
Open the DirectX folder.
Double-click on the dxsetup icon.
This will install DirectX 9.0c on your system.


If you would like to install DirectX directly from Microsoft:

Go to www.microsoft.com

DirectX is available on the Downloads page.

If the trouble continues, The issue you are experiencing is due to corrupted game files. In this case we will need to remove all the files associated with the games in order for them to work properly.

We have to go into your Windows registry and remove the parts of the game program that were not removed from your system. We will be focusing on 2 files that were installed with the game into your registry. First, we will need to make a backup of your registry. We do this by using a tool called Scanreg;

1. Click on Start then go to Run.
2. Type in scanreg /backup.
3. Click on Ok.

You will see a window briefly appear on your screen and then go away. Once you have seen this that will tell you that you have made a backup of your registry. If you have Windows XP you can skip this step.

Now we will remove the keys for The Sims 2 from your registry. To do this, follow the steps below;

1. Click on Start then go to Run.
2. Type in regedit and click OK.
3. Left-Click once on the plus sign next to HKEY_LOCAL_MACHINE.
4. Left-Click once on the plus sign next to a folder labeled Software.
5. Left-Click once on the plus sign next to a folder labeled EA Games.
6. You will see a folder labeled "The Sims 2".
7. Right click once on this folder; a menu will appear.
8. Select the delete option and left-click; this will remove the folder. The window may take you to the top of the screen. Simply scroll back down to where you were before.
9. Left-Click once on the plus sign next to a folder labeled Microsoft.
10. Left-Click once on the plus sign next to a folder labeled Windows.
11. Left-Click once on the plus sign next to a folder labeled Current Version.
12. Left-Click once on the plus sign next to a folder labeled Uninstall.
13. Locate a folder labeled {8AB8D458-939E-403F-0097-9BA1C1F013D5}
14. Right click once on this folder; a menu will appear.
15. Select the delete option and left-click; this will remove the folder.

Delete the two Sims 2 folders located here:

C:\Program Files\EA Games\The Sims 2

and here:

\\My Documents\EA Games\The Sims 2

You have now removed all entries for The Sims 2 from your system. At this point you should be able to re-install your game without an issue.


I hope it's usefull!

one note: if(!) it is the solution, please spread this post on at least one other board so all simmers are happy simmers again.

#10
Kazung-Q

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Yiiiiiiiipy ! it worked!!!!! back to the neighberhood than!

#11
r0sWell

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it didn't help me.

i have a unattended windows xp + official SP2 installed on my computer and on my brother's computer (almost the same version).



i can't uninstall directx 9.0c, i don't know if it's possible, but i cannot reinstall it because when directx9.0c installer looks for already DX versions installed, it finds my current version and skip the installation.



note: in dxdiag all looks fine without any problem. In DX game, no problem (except for the sims 2 which doesn't want to run).

note2 : the game is working fine on my brother's computer.



i already tried to uninstall (+ reg cleaner) and reinstall the game, same problem.
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#12
r0sWell

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update :


i tried to create a new Windows XP account with Administrative rights.
so i tested to run The Sims 2 again, and it worked perfectly well !


i need explanation if you see why in my Windows XP account the game doesn't run (directx 9.0c error) and in a new account (so, same computer, same drivers, same softwares,...) it runs itself without any problem ??

:crazy:


please help me, i would want to run the game using my account, and not running it in a 'special Sims 2' account.
thx
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#13
manlaju

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I have more simple solution,but you must have installer for direcx9.0b and directx9.0c.
first step
extract the directx 9.0b in one folder
second step
extract the directx 9.0c into the other folder
third step
notice all the *.cab file in the directx 9.0c folder
forth step
copy all the *.cab file from directx9.0c and replaced it in the folder for directx9.0b
final step
install the intaller in directx 9.0b
and walla, you with have directx9.0c already install in your computer

this will definitely install directx 9.0c and fully workble without any error no more compelx step

from:manlaju

#14
aresgodofwar

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i had the same problem where it would not play on my desktop, but it would play on my laptop. i come to the conclusion that ea games suck a**. i got my money back from them and told them next time they release a game to do some beta testing for christ sakes.

#15
Whampoom

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I had the same problem , I solved it by copying the DX9 foldes to HD and run it from there .

#16
wannamax

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Hmm...That way doesn't work for me.
However, simply put on your original Win XP CD (SP2) and select upgrade your window,After done, installing DirectX 9.0c...It works properly!

#17
solution

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:thumbup Solution:

1. Va dans proprièté, paramètres, et mets la qualité de la couleur en "moyenne".

2. Va dans demarrer et clique avec le bouton droit de la souris sur les sims deux puis clique sur propriété. Va dans la partie racourci et la ou y a écrit cible il devrait y avoir quelque chose comme: "C:\Program Files\EA GAMES\The Sims 2\TSBin\Sims2.exe" après les guillemets fait un espace et écrit -w

Voila c'est bon



Solution:

The following steps can be used to eliminate or minimize the issue(s) reported with the game:

1. Set the display to 16-bit color. To make this change, follow these steps:
a. Click on the Start menu and select Settings, Control Panel, and then double-click on Display. If using Microsoft Windows* XP: Click on the Start menu and select Control Panel, "Switch to Classic View" if the category view is shown, and then double-click on Display.

b. Select the Settings tab.

c. Change the Color Quality (Color Depth) to 16-bit color.
2. Run the game with the -w switch which forces the game to run in a window. To add this switch, follow these steps:

a. Right-click on the The Sims 2 game and left-click on Properties. You can do this either on the game's shortcut on the desktop or on the game's entry in the Start menu.

b. Add a space and -w to the end of the Target field

Note: The actual path may vary depending on where the game was installed. Make sure that the -w goes outside the quotation marks and that there is a space between the last quotation mark and the -w.

c. Click OK.

#18
solution

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[FONT=Impact][FONT=Arial][SIZE=7][COLOR=green] :thumbup Solution:

1. Va dans proprièté, paramètres, et mets la qualité de la couleur en "moyenne".

2. Va dans demarrer et clique avec le bouton droit de la souris sur les sims deux puis clique sur propriété. Va dans la partie racourci et la ou y a écrit cible il devrait y avoir quelque chose comme: "C:\Program Files\EA GAMES\The Sims 2\TSBin\Sims2.exe" après les guillemets fait un espace et écrit -w

Voila c'est bon



Solution:

The following steps can be used to eliminate or minimize the issue(s) reported with the game:

1. Set the display to 16-bit color. To make this change, follow these steps:
a. Click on the Start menu and select Settings, Control Panel, and then double-click on Display. If using Microsoft Windows* XP: Click on the Start menu and select Control Panel, "Switch to Classic View" if the category view is shown, and then double-click on Display.

b. Select the Settings tab.

c. Change the Color Quality (Color Depth) to 16-bit color.
2. Run the game with the -w switch which forces the game to run in a window. To add this switch, follow these steps:

a. Right-click on the The Sims 2 game and left-click on Properties. You can do this either on the game's shortcut on the desktop or on the game's entry in the Start menu.

b. Add a space and -w to the end of the Target field

Note: The actual path may vary depending on where the game was installed. Make sure that the -w goes outside the quotation marks and that there is a space between the last quotation mark and the -w.

c. Click OK.

#19
DigeratiPrime

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I know this doesnt address your question, but if someone is looking for a way to share their neighborhoods with other users on a local machine I found a freeware program to do so here:
http://www.rekenwond...m/linkmagic.htm

by default The Sims, and many other games, create a "EA Games" folder or something simliar in every users My Documents. Using this (LinkMagic) its possible to consolidate it into one folder for all users. This is also beneficial because it saves space.

Might help someone.
Recommended Software: KeePass | Microsoft ICE | VisualWget | Vitamin D Video |

#20
nattygrlx92

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thanks kazung, i'm going to try to use that reply...i hope it wokrs! It's not fair that for SOME it wokrs but not for others :realmad:

#21
gymnast9

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[FONT=Arial][SIZE=7] [COLOR=red] I tried installing the sims 2 but now in order for it to work I need to Uninstall it but my computer won't let me! HELP ME!!




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