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recommended way to obtain M$ hotfixes

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#76
erpdude8

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From now on just use the following email address to request hotfixes for any currently supported Microsoft software:

comprule@microsoft.com
[do NOT use compmail@microsoft.com if you do not have a case number with you as any message w/out a case number will be rejected]
support@microsoft.com
wrhelp@microsoft.com


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#77
erpdude8

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I give kudos to Petr and the Czech MS support reps for providing the 828028 patches for Win98/ME.

The MS support people I've been emailing just does NOT even know the 828028 hotfixes for Win98 and WinME exist. here's a part of the email I received from MS support a few weeks ago:

---------------------
Hello E,

Thank you for contacting Microsoft Online Customer Service.

I understand that you wish to obtain the Hotfix as per KB article 828028. I realize the importance of your concern.

The Hotfix mentioned in KB article 828028 does not apply to Windows 98 SE. For Microsoft to deliver the highest quality of support possible, it is necessary to expire support for discontinued products and apply those resources to support the latest developments and technologies from Microsoft. Warranty support is no longer available for Windows 98 SE.

You may call a Microsoft Support Professional at (800) 936 5700. Their normal business hours are Monday - Friday 5:00 A.M. - 9:00 P.M. Pacific time and Saturday - Sunday 6:00 A.M. - 3:00 P.M. Pacific time.

If you would like more information about the retirement of warranty support for our retail products, please visit our Product Support Lifecycle list located at the following Web site:
http://support.micro...en-us;lifecycle

E, if you have any further questions, please do not hesitate to reply to this e-mail.

Thank you for using Microsoft products and services.

########
Microsoft Online Customer Service Representative
----------------------

I sent my 828028 hotfix requests several times in late December 2005 and all I get are messages saying the 828028 hotfix is "Not applicable" to Windows 98 or ME. That built up my frustration to almost a boiling point.

Now you see why I was unable to get the 828028 Win98/ME hotfixes from them and Petr got the 828028 hotfixes from the local MS support reps from his area with no trouble.

ps - I'm not going to mention the name of the MS support representative(s) who responded to my 828028 hotfix requests. many of them just dont have a clue about the 828028 patches or where to get them.

Edited by erpdude8, 13 February 2006 - 05:50 PM.


#78
erpdude8

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From now on just use the following email address to request hotfixes for any currently supported Microsoft software:

comprule@microsoft.com
[do NOT use compmail@microsoft.com if you do not have a case number with you as any message w/out a case number will be rejected]
support@microsoft.com
wrhelp@microsoft.com


Tested the "comprule" MS email address. Does not work anymore. Compmail will still work but only with a case number beginning with SRX.

maybe this one might still work:

msupport@microsoft.com

I remember using that one back in early summer 2001 to report a bug with an old IE 5.5 SP1 security update.

Edited by erpdude8, 11 March 2006 - 10:36 AM.


#79
erpdude8

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Petr has sent me Win95 hotfixes Q175629, Q229670 & Q242934. Q229670 and Q242934 may not be needed if MS Active Accessibility 1.3 is installed under Win95 which updates the gdi.exe, gdi32.dll, user.exe & user32.dll files to version 4.01.971.

it is now past the July 11, 2006 date and it looks like MS is no longer offering anymore hotfixes for Win98 & ME.

Edited by erpdude8, 25 July 2006 - 12:50 PM.


#80
erpdude8

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my list of win95 hotfixes is shrinking. there are about less than ten win95 hotfixes I have left on my list. I'm waiting for Petr to send me (and maybe MDGx) some more Win95 hotfixes.

Edited by erpdude8, 14 August 2006 - 04:23 PM.


#81
winxpi

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If I want to request for example hotfix Q923762 for Windows 2000 SP4
(for unofficial win9x kb918899 update )
and want the "German" or for example "Spanish" version of this fix do I have to write to an other e-mail address than support@microsoft.com?
Or is it enough to write them the desired language in the mail and then send it to support@microsoft.com .

Edited by winxpi, 16 August 2006 - 04:12 AM.

Windows 98 has not got older, it just matured after 12 years!

#82
erpdude8

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If I want to request for example hotfix Q923762 for Windows 2000 SP4
(for unofficial win9x kb918899 update )
and want the "German" or for example "Spanish" version of this fix do I have to write to an other e-mail address than support@microsoft.com?
Or is it enough to write them the desired language in the mail and then send it to support@microsoft.com .


you can request the hotfix for a different language as long as you mention the language version of Windows (ex. Windows 2000 Professional SP4 German).

note that you can also send your request to wrhelp@microsoft.com

#83
the_guy

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I would not bother requesting 923762. Microsoft is updating 918899 on August 22 to include the fix in 923762. I will update the 98/SE/ME/NT4 fix at that time.

the_guy
Creator of the Windows ME Service Pack.

#84
winxpi

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Good to know! Thanks!

Microsoft is updating 918899 on August 22 to include the fix in 923762. I will update the 98/SE/ME/NT4 fix at that time.

This is good news.

Edited by winxpi, 16 August 2006 - 01:15 PM.

Windows 98 has not got older, it just matured after 12 years!

#85
Petr

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Good to know! Thanks!


Microsoft is updating 918899 on August 22 to include the fix in 923762. I will update the 98/SE/ME/NT4 fix at that time.

This good news.


It is mentioned here: http://blogs.technet.../16/447023.aspx

so it should be true.

Petr

#86
winxpi

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Good to know! Thanks!


Microsoft is updating 918899 on August 22 to include the fix in 923762. I will update the 98/SE/ME/NT4 fix at that time.

This good news.


It is mentioned here: http://blogs.technet.../16/447023.aspx

so it should be true.
Petr

Hey thanks Petr I was also curious where this can be read.
Windows 98 has not got older, it just matured after 12 years!

#87
erpdude8

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I would not bother requesting 923762. Microsoft is updating 918899 on August 22 to include the fix in 923762. I will update the 98/SE/ME/NT4 fix at that time.

the_guy


likewise. however, MS revised KB918899 for IE6SP1 for Win2000 SP4/WinXP SP1 on August 24 instead of August 22. If you install the RTMQFE edition of 918899 for IE6 SP1 the patch should update the URLMON.DLL file to version 6.0.2800.1567. You MUST install the RTMQFE edition of 918899 to get the benefit of the 923762 hotfix as it will not work with just installing the RTMGDR edition of 918899.

#88
the_guy

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@erpdude8: see my post in the new updates topic. MS made a screw up in the writing of the versions of urlmon.dll.

the_guy
Creator of the Windows ME Service Pack.

#89
erpdude8

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@erpdude8: see my post in the new updates topic. MS made a screw up in the writing of the versions of urlmon.dll.

the_guy


already notified MS about the wrong version numbers for urlmon.dll file for IE6 SP1 KB918899 patch.

#90
erpdude8

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I would not bother requesting 923762. Microsoft is updating 918899 on August 22 to include the fix in 923762. I will update the 98/SE/ME/NT4 fix at that time.

the_guy


speaking of KB918899, there are the KB923996 hotfixes for XP SP2 and WS2K3 SP1 that fix the problems the WinXP SP2 and Win2003 SP1 versions of KB918899 cause. unlike MS revising the KB918899 patch for IE6 SP1, MS will NOT revise the KB918899 patches for XP SP2 and WS2K3 SP1 to include KB923996.

#91
erpdude8

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the_guy,

I wonder if you need the revised Q316638 hotfix for WinME. there are actually two versions of the Q316638 hotfix.

Look at MS article 316638:
http://support.micro....com/?id=316638
and look at this MS site which also mentions the Q316638 hotfix:
http://www.microsoft...ghperf-drv.mspx

difference between the two is the version of the portcls.sys file.

Original Q316638 patch has the following files listed from the MS Audio Device Performance page:

02/02/2002 11:09am 4.90.0.3002 147,744 KMixer.sys
02/02/2002 12:45am 4.90.3001.0 147,184 PortCls.sys
08/08/2002 04:16pm 4.90.3001.0 49,296 SysAudio.sys

the Q316638 patch listed in MS article 316638 has the following files:

15-Feb-2002 2:09 4.90.0.3002 147,744 Kmixer.sys
24-Jan-2003 1:27 4.90.3002.0 147,280 Portcls.sys
12-Aug-2002 6:16 4.90.3001.0 49,296 Sysaudio.sys


The one MDGx has on his site is the original Q316638 with version 4.90.3001 of the Portcls.sys file.

#92
erpdude8

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Guys, take a look at this Bink.nu article:
http://bink.nu/Defau...ArticleID=10601

Send your hotfix request by going to this MS support page:
https://support.micr...m...0&WS=hotfix

#93
erpdude8

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the_guy,

I wonder if you need the revised Q316638 hotfix for WinME. there are actually two versions of the Q316638 hotfix.

Look at MS article 316638:
http://support.micro....com/?id=316638
and look at this MS site which also mentions the Q316638 hotfix:
http://www.microsoft...ghperf-drv.mspx

difference between the two is the version of the portcls.sys file.

Original Q316638 patch has the following files listed from the MS Audio Device Performance page:

02/02/2002 11:09am 4.90.0.3002 147,744 KMixer.sys
02/02/2002 12:45am 4.90.3001.0 147,184 PortCls.sys
08/08/2002 04:16pm 4.90.3001.0 49,296 SysAudio.sys

the Q316638 patch listed in MS article 316638 has the following files:

15-Feb-2002 2:09 4.90.0.3002 147,744 Kmixer.sys
24-Jan-2003 1:27 4.90.3002.0 147,280 Portcls.sys
12-Aug-2002 6:16 4.90.3001.0 49,296 Sysaudio.sys


The one MDGx has on his site is the original Q316638 with version 4.90.3001 of the Portcls.sys file.


MS article 316638 has been removed from the Microsoft Support site and perhaps the Q316638 hotfix for WinME is no longer available.

As a last resort, one can try calling Microsoft support for a hotfix if you can't use the email method. Follow the steps here:
http://jasonpearce.c...crosoft-hotfix/

Edited by erpdude8, 16 November 2007 - 02:28 PM.


#94
erpdude8

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Guys, take a look at this Bink.nu article:
http://bink.nu/Defau...ArticleID=10601

Send your hotfix request by going to this MS support page:
https://support.micr...m...0&WS=hotfix


Outdated link. New link to the MS Hotfix Request Web Submission form:
https://support.micr...m...2&WS=hotfix

and the Bink.nu article here:
http://bink.nu/news/...-microsoft.aspx

Edited by erpdude8, 02 February 2009 - 02:01 PM.


#95
erpdude8

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Even better. Follow the directions of requesting hotfixes from Microsoft by trying out one of the 4 methods listed on this TheHotfixShare.net forum topic:
http://thehotfixshar...hp?showtopic=11

I'm sure sybesma, the OP would be proud of the methods listed there.

#96
MDGx

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I have created a form to make it easier to request a hotfix from MS:
http://www.mdgx.com/mshf.php

HTH




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